Thanks for the links.

The paths to the thumbnails in your WP-Juicebox gallery's XML file all look fine.
Here's the path (taken from the gallery's XML file) to the first thumbnail in the gallery:
https://wp-test.8014.net/wp-content/uploads/sites/1/nggallery/test-1/thumbs/thumbs_test2.jpeg

This looks to be OK. Inside the 'test-1' folder in the path is a subfolder named 'thumbs' (expected for NextGEN) and the filename for the thumbnail image itself has the prefix 'thumbs_' (also expected for NextGEN).
However, when I go directly to the location above in a browser, I get an error 404 (file not found).

Also, going directly to /wp-content/uploads/sites/1/nggallery/test-1/thumbs/ results in an error 403 (forbidden).

Please check that the file structure on your web server matches the expected structure from the paths in the gallery's XML file.

First of all, FTP into your /wp-content/uploads/sites/1/nggallery/test-1/ folder to make sure that there is actually a folder named 'thumbs' there.
Then check inside the 'thumbs' folder (if it exists) to see if you thumbnail image files are there. (They should all have the prefix 'thumbs_'.

If everything seems to be present on your web server, then check the permissions on the files and folders to make sure that they are not too restrictive.
Default permissions of 755 for folders (i.e. the 'thumbs' folder) and 644 for files (all the files inside the 'thumbs' folder) should be fine.

I hope this helps.

I'm glad you've been able to resolve your problem. Thank you for letting me know.

For anyone else experiencing similar issues, please see this forum post which should help.

I'm glad you've got it working again. Thanks for letting me know!

I'm all for clarity (and I don't want to sound defensive) but the first line of the manual instructions on the website already says:

I guess we could rephrase this but it seems fairly clear at the moment.
Let me know if you have any suggestions or if you are referring to instructions elsewhere. Thanks.

I'm happy to hear that you've got it working. Thank you for posting back to let me know.
Thank you, also, for sharing your experience and detailing your steps which might, indeed, help other users.

Just a quick clarification...
You mention "Web Gallery" as a folder name a few times in your post but from my experience (at least on Windows), the folder name should be "Web Galleries".

That's strange but, of course, if you manually copy the package to the Web Galleries folder, there's no need to double-click the package. It seems odd that the package would disappear on doing so, though.

In any case, I'm glad you've got it working.

I'd really need to see the dysfunctional gallery live on your web server in order to troubleshot the problem.
Please post the link to your gallery's web page here (or email me) and I'll take a look. (My email address can be found in the column to the left of this post.)

In the meantime, try temporarily deactivating all your plugins (except for WP-Juicebox) and then reactivate them one-by-one (checking your gallery each time) to see if you can find a plugin which might be conflicting with WP-Juicebox and causing the problem. Maybe there's a caching plugin which is causing problems with the gallery files (which is not evident in the preview).

I think this might be undocumented but try 'F' to expand the gallery (fullscreen) and ESC to close the gallery.

Notes:

(1) Juicebox-Pro only (set enableKeyboardControls="TRUE").

(2) The gallery must have focus (need to click somewhere within the gallery before pressing 'F' (or any other keyboard control)).

(3) As with the example in my previous post, this does not work if the gallery is expanded in a new page (no easy solution).

I'm sorry to hear about this.

All the information for WP-Juicebox galleries is stored in wp-content/uploads/juicebox/ (one XML file per gallery, e.g. 1.xml for Gallery #1, 2.xml for Gallery #2, etc.). The 'Manage Galleries' page reads this folder to see what XML files are present and then displays the results in a table.
Ordinarily, the only way for all this data to disappear would be to click the 'Delete All Data' button on the Manage Galleries page (and then click the 'Are you sure?' button).

All the images for WP-Juicebox galleries are stored in WordPress's own Media Library (for local galleries) or on Flickr's servers (for Flickr galleries). There is no separate store of images for WP-Juicebox galleries. Just for reference, 'Manage Galleries -> Delete All Data' does not delete any images (just the gallery data (XML files) in wp-content/uploads/juicebox/ and the plugin preferences in the WordPress database). After 'Delete All Data' all gallery images remain either in the Media Library (attached to their respective posts) or on Flickr's servers.

The first thing to do is check to see if there are any XML files within wp-content/uploads/juicebox/.

Perhaps your web host has a backup of your site which can be reinstated. This would be worth investigating.

I hope this points you in the right direction.
Please let me know how you get on. Thank you.

Hi.
This is just a quick follow-up to see how you are getting on.
I hope things are going well. However, if you need any help with anything or would still like a refund, just let me know.
Thanks.

I'm sorry to hear that you are still having difficulty with JuiceboxBuilder-Pro.
This forum post is the best source of information for unresponsive New Gallery and Open Gallery buttons. (I don't know if you actually have unresponsive New Gallery and Open Gallery buttons but being that you say you cannot create a new gallery or open an existing one, it sounds likely.)

I really don't know what might be causing your problem but is sounds like it's somehow specific to your system as no other Mac users have reported an inability to create a new gallery or open an existing one recently. (Any recent problem reports we've had lately are usually related to AIR versions or Rosetta, not creating or opening galleries.)

All I can suggest is that you run through the list of suggestions in the forum post again and see if anything helps.

I'd try completely uninstalling both AIR and JuiceboxBuilder-Pro following #11 in this forum post. It's important that you delete the following folders manually afterwards.

• /Applications/JuiceboxBuilder-Pro.app/

• /Users/Username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro

• /Users/Username/Library/Preferences/JuiceboxBuilder-Pro

I'd then reinstall AIR v33.1.1.744 and JuiceboxBuilder-Pro v1.5.1.2 and try running JuiceboxBuilder-Pro with any anti-virus software that you might have installed temporarily disabled (at your own risk and having disconnected from the internet first).

I'm sorry I don't have anything else for you to try but the suggestions in the forum and/or a completely clean installation (having manually deleted all the folders listed above) should work.

Hello.
Thank you for purchasing Juicebox-Pro.
I'm sorry you're having such a poor first experience with Juicebox-Pro, though.
I hope my notes below help to clarify a few things.

This is a known issue and is due to using a version of AIR without support for WebKit (the embedded browser which JuicboxBuilder-Pro uses for the live preview window on the 'Customize' panel).
The solution is to use the most recent version of AIR with WebKit. This is currently AIR v33.1.1.744 which can be downloaded from the foot of the AIR download page here: https://airsdk.harman.com/runtime
Please see this forum post for more details: https://juicebox.net/forum/viewtopic.php?id=5318

Although Adobe no longer supports AIR themselves, AIR is actually still alive and well. Adobe has passed the development of AIR on to a company called Harman. You can check out their website here: https://airsdk.harman.com/
Also, you can check out the AIR development status over on their GitHub site: https://github.com/airsdk/Adobe-Runtime-Support

I'm very sorry about that.
Please let me know what email address you used to contact us and also where you found it (was it in a purchase email or somewhere on our website) so that I can investigate and fix the problem or change the email address if necessary. Thank you.
(We recently had a problem which was noted earlier in the week whereby the support email address on Gumroad receipts was out of date. This was fixed a couple of days ago.)

Once again, I'm sorry that you've had such a rocky start with Juicebox-Pro.
However, Juicebox and AIR are still both supported and using AIR v33.1.1.744 should hopefully resolve your issue with JuiceboxBuilder-Pro. (Just be sure to uninstall any other version of AIR that you might have installed first.)

Please let me know how you get on and if I can be of any further assistance.
Thank you.

Unfortunately, there's no easy way to force a gallery to go expand automatically. Juicebox was not designed with this in mind.

You could try adding #expanded to the URL you use in your 'Entrer' link to the gallery but I can't guarantee it'll work (or be trouble-free).

Otherwise, you could maybe use the Juicebox-Pro API to trigger a gallery expansion on loading the gallery.
Something like this:

<script src="jbcore/juicebox.js"></script>
<script>
    var jb = new juicebox({
        containerId: "juicebox-container",
        galleryHeight: "400",
        galleryWidth: "600",
        showExpandButton: "TRUE"
    });
    jb.onInitComplete = function() {
        jb.toggleExpand();
    };
</script>
<div id="juicebox-container"></div>

I'm not sure if this will help but I hope that it points you in the right direction.