176 Reply by Steven @ Juicebox

(8 replies, posted in Juicebox-Lite Support)

Thank you for the update.
I've now filed a false positive report with AVG. Hopefully they can resolve the problem in a future database update. Juicebox users should not have to whitelist JuiceboxBuilder in order for it to work correctly.

The first time I got the error I was a bit concerned that Juicebox would replace my original image files.

You don't need to worry about that. JuiceboxBuilder will either copy your original images to the gallery's output folder (if the 'Resize Images' checkbox is deselected) or place resized copies of the original images in the gallery's output folder. Your original images will always remain untouched in their original locations.

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177 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Lite Support)

Your code looks like it should work online but if you're trying to view it locally, it's possibly failing due to having a mix of file:/// and https:// protocols (file:/// when loading the gallery's embedding page and the use of https:// in the embedding code paths).

When you use a baseUrl and your configuration file is named 'config.xml' and is located directly inside the gallery folder (default name and location), then you don't need to use a configUrl at all. You can remove the configUrl from your embedding code and that'll be one less path to worry about.

Also, you could try using relative paths for your 'juicebox.js' path and baseUrl (relative to the web page containing the embedding code) instead of absolute paths (starting with https://). This should work online and locally (after you've made the necessary Firefox browser tweak noted here).

Go to forum: Juicebox-Lite Support

178 Reply by Steven @ Juicebox

(8 replies, posted in Juicebox-Lite Support)

Thank you for the update.
I'm glad to hear that you've found the cause of the problem (but sorry that you've encountered a problem at all).

I'd be very grateful if you could let me know further details about the problem so that I can file a false positive report with AVG (so that they can clear JuiceboxBulder-Lite's reputation in a future database update).

Please let me know the AVG module that is triggering the error (e.g. real-time detection, ransomware, etc.).
Also please let me know the AVG version number and virus database version number that you currently use.

AVG may also ask for the following:

  • A screenshot of the AVG detection dialog.

  • A screenshot of the AVG virus database (open AVG Antivirus and go to Menu > About).

You could post the screenshots here in the forum, upload them somewhere (e.g. Dropbox or Google Drive) and provide links or email them to me (you'll find my email address in the column to the left of this post).

Thanks for your help.

Go to forum: Juicebox-Lite Support

179 Reply by Steven @ Juicebox

(8 replies, posted in Juicebox-Lite Support)

If all else fails, you could resize your image in a different imaging program (such as Photoshop) prior to using them in JuiceboxBuilder-Lite.
Then, when feeding them to JuiceboxBuilder-Lite, be sure to deselect the 'Resize Images' checkbox (on the 'Images' panel) and JuiceboxBuilder-Lite will just copy the files across to the output gallery folder without processing them.

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180 Reply by Steven @ Juicebox

(8 replies, posted in Juicebox-Lite Support)

I'm sorry to hear that you are having trouble resizing your images.
Images of less than 4095 x 4095 should be able to be resized OK.

What resize dimensions have you chosen (Max Width and Max Height)?
If you are not already using the default values (Max Width 1024 and Max Height 768), then please try the default values, at least for troubleshooting purposes, to see if this helps.

Otherwise, the images might somehow be corrupt. Even corrupt metadata (which might not be noticeable when opening the images in other imaging programs) could be enough to cause a problem.
Try opening one of your images in an imaging program (such as Photoshop) and resaving it (without editing it) to see if this makes a difference.

I hope this helps.
However, if you continue to experience difficulties, then perhaps you could upload one of your source images somewhere (e.g. Dropbox, Google Drive) and post a link to it here in the forum so that I can download the image and try to replicate the problem myself.
With access to one of the images that is giving you trouble, I might be able to figure out the cause of the problem.
Thank you.

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181 Topic by Steven @ Juicebox

(0 replies, posted in Tricks and Tips)

Please note that JuiceboxBuilder does not read or use the EXIF orientation flags (which may or may not be embedded within source images) and simply displays the images as they are, with no dynamic rotation based on the flags.

If necessary, you can rotate an image in JuiceboxBuilder by selecting its corresponding thumbnail on the Images panel and then clicking the Rotate Button near the bottom-right corner of the panel.

If an image displays in an unexpected orientation in JuiceboxBuilder, then the best thing to do is to remove the EXIF data from the image (in an imaging program such as Photoshop) and then rotate the image until it is visibly correct.

When JuiceboxBuilder resizes images for a gallery, it strips out all metadata, so if an image looks OK in JuiceboxBuilder (where metadata is not used), then it should also look OK in the gallery (where metadata is not present).

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182 Reply by Steven @ Juicebox

(3 replies, posted in Tricks and Tips)

Follow-up info regarding M1 Mac/OS 13.0 Ventura: https://juicebox.net/forum/viewtopic.php?id=5338

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183 Reply by Steven @ Juicebox

(9 replies, posted in Juicebox-Pro Support)

You're welcome!
I'm glad you've got it working. Thanks for letting me know. It's most appreciated.
Best wishes!

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184 Reply by Steven @ Juicebox

(9 replies, posted in Juicebox-Pro Support)

I'm glad you've got the ability to preview your galleries locally working.

The Filezilla problem is probably something that you might need to work out with your web host.
A Juicebox gallery's files are really just regular files that you might find on any web site (HTML, JavaScript, CSS image and font files) and there really shouldn't be any difficulty in uploading them to a web hosting account's web space.
Your web host should be able to help you out with this.

Incidentally, Juicebox galleries do not use a database at all so it'll not have anything to do with any databases that you might have set up on your hosting account.

Does Filezilla give any indication as to the nature of the failure (maybe an error code or a more detailed description of the reason for the failure) that might point us in the right direction?

Go to forum: Juicebox-Pro Support

185 Reply by Steven @ Juicebox

(9 replies, posted in Juicebox-Pro Support)

You're gallery's XML file looks fine (no errors).

The information in the FAQ (https://www.juicebox.net/support/faq/#local) is still relevant and should work OK.
It is important to note that you can only preview galleries locally (from your computer's hard drive) in Firefox or Safari and only after changing the setting noted in the FAQ.
It is not possible to preview galleries locally in any other browser.

Please let me know what browser (and version number) you are using and please confirm that you have changed the relevant setting in your browser's configuration options.

This only applies to previewing galleries locally. There is no issue once the galleries have been uploaded to a web server where they can be viewed in any modern browser without any settings needing to be changed.

If you have uploaded a gallery to a web server and still see the 'Config file not found.' error message, then please post a link to the dysfunctional gallery so that I can see the problem for myself.
Once I can see the problem live on your web server, I should be able to determine the exact cause of the problem and propose a solution.
Thank you.

(The easiest way to upload and view a gallery is to upload the entire gallery folder to your web server (with an FTP program such as Filezilla) and then open the 'index.html' page (inside the gallery folder) in a browser.)

Go to forum: Juicebox-Pro Support

186 Reply by Steven @ Juicebox

(9 replies, posted in Juicebox-Pro Support)

You're welcome. Thanks for the update!
Of course, I should have read back and realised that you were running JuiceboxBulder-Lite so the AIR and Rosetta tips were not required.
I hope all goes well with Juicebox-Pro and your project.

Go to forum: Juicebox-Pro Support

187 Reply by Steven @ Juicebox

(9 replies, posted in Juicebox-Pro Support)

Link sent.
Many apologies for the delay. I hope you get on well with Juicebox-Pro.

Here are a couple of tips in case you encounter any issues out-of-the-gate.

#1 Be sure to use AIR v33.1.1.744. See here for details: https://juicebox.net/forum/viewtopic.php?id=5318

#2 If you have a Mac with M1 or M2 hardware, you may need to run JuiceboxBuilder-Pro with Rosetta: https://juicebox.net/forum/viewtopic.php?id=5289

Sorry, once again, for the delay in processing your purchase.

Go to forum: Juicebox-Pro Support

188 Reply by Steven @ Juicebox

(9 replies, posted in Juicebox-Pro Support)

Loading the AIR v33.1.1.744 version  it worked , I could build my gallery.

That's great! Thank you for letting me know.

I have a grey screen with the message "Juicebox Error: Config file not found".

Please see this FAQ for an explanation and workaround: https://www.juicebox.net/support/faq/#local

I cannot either load it with filezilla  as it says "no file directory found "

I'm not sure what you mean by this. Please explain this problem in more detail and I'll do my best to help you out.
Thank you.

Go to forum: Juicebox-Pro Support

189 Reply by Steven @ Juicebox

(9 replies, posted in Juicebox-Pro Support)

I'm really sorry. I've not heard back from my colleague yet. I emailed him on a personal email address (so he'll definitely receive my message) and he has access to the company PayPal account (so should be able to see your transaction) so when I do hear back, it should be with positive news.
I hope you understand that I can't send out a link at the moment as I have no way of confirming that the payment has reached us.
I know it must be very frustrating for you. It's also frustrating for me. I'd love to help but my hands are tied at the moment. I'm having to rely on someone else to help resolve the problem, just like yourself.
I've sent my colleague another email marked urgent.
Fingers crossed I can resolve this for you soon.
Thanks again for your patience.

Go to forum: Juicebox-Pro Support

190 Reply by Steven @ Juicebox

(9 replies, posted in Juicebox-Pro Support)

I'm still waiting on the confirmation email from my colleague but I'm ready to get the link to you as soon as I can.
Thanks for hanging on.

Go to forum: Juicebox-Pro Support

191 Reply by Steven @ Juicebox

(9 replies, posted in Juicebox-Pro Support)

Thank you for purchasing Juicebox-Pro.
I'm very sorry that you've not received your download link yet.

I've contacted a colleague who has access to the company PayPal account and as soon as I receive confirmation that the payment has been received, I'll issue you a link ASAP.

Thank you also for noting the problem with the contact@simpleviewer.net email address.
I'll point this out to the admin team who will be able to change it.

I'll likely be forwarded your support email in due course so I'll probably be in touch again soon.
Sorry for the inconvenience and thank you for your patience and understanding.

Go to forum: Juicebox-Pro Support

192 Reply by Steven @ Juicebox

(9 replies, posted in Juicebox-Pro Support)

Hello.

I'm sorry to hear that you are having difficulty with JuiceboxBuilder-Pro.
I replied to your support query a couple of days ago. Please let me know if you did not receive it and I'll send it to you again.

The short version is as follows:
(1) Make sure that you are using AIR v33.1.1.744 and not AIR v33.1.1.932 (as noted here).
(2) After installing JuiceboxBuilder-Pro, run the application using Rosetta (as noted here).

If this does not help, then there are further troubleshooting tips in this forum post and more information regarding unresponsive 'New Gallery' and 'Open Gallery' buttons in this forum post.

I hope these links help you to resolve your problem.
However, if you continue to experience difficulties, then please post back and let me know:
(1) which version of AIR you are using
(2) if you are able to launch JuiceboxBuilder-Pro using Rosetta
(3) what suggestions you have tried from the forum posts I linked to above

Thank you.

Go to forum: Juicebox-Pro Support

193 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

I'm glad you've got it working. Thank you for letting me know.

Go to forum: Juicebox-Pro Support

194 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

If I view the 'config.xml file of the working gallery directly in a browser (https://usafach.s3.amazonaws.com/m/albu … config.xml), I see the XML code (as expected).
However, if I try to view the 'config.xml' file of the non-working gallery directly in a browser (https://usafach.s3.amazonaws.com/m/albu … config.xml), I see an 'Access Denied' message.

It looks like the permissions of the 'config.xml' file might be too restrictive.
Check the permissions of the 'config.xml' file (using an FTP program such as Filezila or via your hosting account's online file manager) . Default file permissions of 644 should be fine.

I hope this helps.

Go to forum: Juicebox-Pro Support

195 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

First of all, please make sure that you are using the latest version of AIR with WebKit support (AIR v33.1.1.744) and not the very latest version (AIR v33.1.1.932) which does not include WebKit support.
You can download AIR v33.1.1.744 from the AIR download page here: https://airsdk.harman.com/runtime
Please see this forum thread for more details on this issue.

If you have a Mac with M1 or M2 hardware, you may need to open JuiceboxBuilder-Pro using Rosetta.
This is noted as a Known Issue on the AIR download page (link above) and it's also mentioned here in our forum.

Also, this forum post has several troubleshooting tips which might help.

If you continue to experience difficulties, then please post back with further details of your problem...

  • What operating system do you use (Mac vs PC)?

  • How far into the installation process do you get and what error messages (if any) do you encounter?

With a little more information, I should hopefully be able to help further.
Thank you.

Edit:
[Problem resolved. Confirmed via email.]

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196 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

That's great! Thank you for letting me know.

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197 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

Please see this sticky forum post for information on the problem you describe (live preview obscuring content) and a solution. (The solution is to use AIR v33.1.1.744, available on the AIR runtime download page.)

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198 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

Thank you very much for the report.
That's great to hear and I'm most grateful for the information. Cheers!

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199 Reply by Steven @ Juicebox

(6 replies, posted in Juicebox-Lite Support)

That's great! Thanks for letting me know.

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200 Reply by Steven @ Juicebox

(6 replies, posted in Juicebox-Lite Support)

I've just tried out the latest AIR runtime from Harman (v33.1.1.932) and I can now replicate your problem.

Use the latest AIR runtime with WebKit support (WebKit is the embedded browser that JuiceboxBuilder uses for the gallery's live preview on the Customize tab) and this should solve your problem. (Please see the links in my previous post.)

Be sure to uninstall AIR v33.1.1.932 first before installing AIR v33.1.1.744.

Go to forum: Juicebox-Lite Support