• karl
  • Member
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  • Registered: 2022-11-04
  • Posts: 1

Topic: pro license [SOLVED]

I bought the juice box pro a few years ago. now i want to install juice box pro on my new computer but it doesn't work. how can i get the program to run on my new computer?
thank you very much
Karl

  • Registered: 2012-04-24
  • Posts: 5,904

Re: pro license [SOLVED]

First of all, please make sure that you are using the latest version of AIR with WebKit support (AIR v33.1.1.744) and not the very latest version (AIR v33.1.1.932) which does not include WebKit support.
You can download AIR v33.1.1.744 from the AIR download page here: https://airsdk.harman.com/runtime
Please see this forum thread for more details on this issue.

If you have a Mac with M1 or M2 hardware, you may need to open JuiceboxBuilder-Pro using Rosetta.
This is noted as a Known Issue on the AIR download page (link above) and it's also mentioned here in our forum.

Also, this forum post has several troubleshooting tips which might help.

If you continue to experience difficulties, then please post back with further details of your problem...

  • What operating system do you use (Mac vs PC)?

  • How far into the installation process do you get and what error messages (if any) do you encounter?

With a little more information, I should hopefully be able to help further.
Thank you.

Edit:
[Problem resolved. Confirmed via email.]