That's normal. Once you have selected the gallery folder (and the subfolders are in view), just click the 'Select Folder' button to open the gallery.

The 'Select Gallery Folder...' selection window is a directory chooser (not a file chooser) so you'll not see any files (or a gallery name).

Just highlight the gallery folder name (the folder containing the gallery's 'config.xml' file) and click 'Select Folder' (or double-click the gallery folder name and click 'Select Folder) and the gallery will open.

I'm glad you've got it working. Thank you for letting me know.

I'm glad you've got it fixed. Thank you for letting me know.

It sounds like you are having this problem: https://juicebox.net/forum/viewtopic.php?id=5318

Please check out the forum post above and make sure that you are using AIR v33.1.1.744 (and not AIR v50.2.1.1).

I hope this resolves your problem.

I'm gad you found the reason for the error you were receiving. Thank you for letting me know.

I'm not sure why v1.5.1.1 and v1.5.1.2 did not get their own entries on the Version History page (but the changes were minor).

v1.5.1.1 - Updated the juicebox.php file which handles the direct download functionality (showDownloadButton="TRUE")

v1.5.1.2 - Updated the readme.html file

Indeed. If you were able to extract the Juicebox-Pro zip file without any errors then it's unlikely that your JuiceboxBuilder-Pro.air file is corrupt.
Your SHA256 checksum is correct for JuiceboxBuilder-Pro v1.5.1. However, there is a slightly more recent version (technically v1.5.1.2 but still labelled as v1.5.1 within JuiceboxBuilder-Pro) which you might like to try.

You can download it using your original download link. Upgrades are free within the same major version number you purchased and download links always point towards the latest version rather than the version you purchased. If you can't find your download link or it has expired, then please fill in the Download Link Request Form and we'll send you a new one.

You'll find checksums for the v1.5.1.2 zip and AIR files here.

If this does not help, then there are some hints and tips in the 'Troubleshooting JuiceboxBuilder installation and usage problems' forum post here.

The suggestions in the post which I think may be most relevant to your problem are #4 (regarding the location of the JuiceboxBuilder installation file), #9 (regarding anti-virus programs) and #10 (regarding the system clock).

#4 Make sure that you have actually extracted the 'juicebox_pro_1.5.1.zip' file to your hard drive (rather than just looking inside the file with a zip program or with Windows File Explorer) and that you are not running the 'JuiceboxBuilder-Pro.air' file from a restricted file system or network drive.

#9 Try completely disabling any third-party security software that you might have installed (e.g. Avast or AVG), including real-time protection and ransomware detection, before attempting to install JuiceboxBuilder-Pro in case this may somehow be interfering with the JuiceboxBuilder-Pro installation. (Please do so at your own risk and be sure to disconnect from the internet first.)

#10 Check that your system clock is accurate (and resync with a known time server if necessary) before attempting to install JuiceboxBuilder-Pro. (One user actually claims to have had to wind back his system clock 2 years in order to install JuiceboxBuilder-Pro. This seems to have been an isolated incident and no-one is quite sure why this was necessary but it might be something worth trying if nothing else works.)

It's certainly not something I'd recommend but I think it should be OK.
As far as I am aware, the JuiceboxBuilder-Pro installer does not add any entries to the Windows registry so as long as all the files are in place, things should work OK.
Please note that this is not an official 'yes' and it is untested but I don't foresee any problems with it (other than the lack of an automated shortcut and uninstall entry).

Hopefully my notes above will help you to install JuiceboxBuilder-Pro using the regular AIR installer file.
Please let me know how you get on and if I can be of any further assistance.
Thank you.

Thanks for trying. I'm sorry it didn't work.

The good news is that Juicebox galleries do work with "Enable HTTPS-Only Mode in all windows" in Firefox on https:// sites.
Check out our demo galleries here: https://juicebox.net/demos/
Every gallery displays and functions OK.

The problem seems to lie somewhere within your own website.
Unfortunately, we're in uncharted territory here as no-one has reported this before (as far as I can recall) and I don't know what's causing it so were going to have to do some trial and error to try to track the problem down.

First of all, try completely removing the Juicebox embedding code from your web page and see if the rest of your web page displays OK.

One thing I notice is that at the foot of your gallery page, you have some Statcounter code which includes a couple of http:// links (not https://) in two separate <noscript> sections.
Try changing them to https://. Maybe this is breaking the page in HTTPS-Only Mode.
In your Auto Body Repair page (for example), I see that the Statcounter links are https:// (and not http:// like in your gallery page).

I'll keep my fingers crossed that this helps.

Your gallery displays OK in my own Firefox browser (Firefox 119.0.1 Windows 64-bit) and I see no problem with the embedding code.

Try completely clearing your browser's cache and reloading the web page to see if this makes a difference.

Please let me know how you get on. Thank you.

If the error message is correct, then you might need to increase your PHP memory_limit.

Please check to see what the PHP memory_limit on your web server is currently set to and try increasing it. (Your web host should be able to help you out with this.)
You can check your PHP settings using phpinfo() documented here: https://www.php.net/manual/en/function.phpinfo.php

The default value for memory_limit in the current version of PHP is 128M (as noted here: https://www.php.net/manual/en/ini.core. … ce-limits) so if yours is lower than this, I would recommend increasing it to 128M to see if this helps.

Also, please check post_max_size and upload_max_filesize and try increasing their values, too.

The following quote is from the description of post_max_size in the PHP documentation here: https://www.php.net/manual/en/ini.core. … t-max-size

Please check with your web host to find out how to change PHP settings on your web server.
You might be able to do this with a php.ini file or via your web hosting account's online control panel.

I hope this points you in the right direction.
However, if you continue to experience difficulties, please post back to let me know your Showkase version number and your PHP version number.
Also, if possible, please provide the source image that is causing the problem so that I can try to replicate the problem myself (in case the image is somehow corrupt). If you don't want to upload the image publicly, you can contact me at steven@juicebox.net.
Thank you.

Hi.

I've reactivated your download link (and sent you a separate email containing the link).

You can find instructions for installing the Juicebox Plugin for Photoshop here: https://www.juicebox.net/support/photoshop/

If you encounter any problems installing via Adobe Exchange, then just use the manual method of installation noted under the heading "Photoshop CS2 to CS6".

The plugin files are the same for the CS2/CS6 version as for the CC version, it's just the method of installation that differs.

Incidentally, if you ever need a new download link in the future, just fill in the online Download Link Request Form (https://www.juicebox.net/admin/download_request/) and we'll send you a new one.

I hope this helps.

Here's (probably) the easiest way to do it:

(1) Copy your gallery folder.
(2) Open one of the gallery folders in JuiceboxBuilder-Pro (see here for details).
(3) On the 'Images' panel, delete the images that you don't want in your first gallery. You can select an image with a single left-click and you can also Ctrl+Click a selection of images or Shift-Click a block of images. You can then delete the images(s) via Crtl+D or 'Images -> Delete' from the drop-down menu at the top.
(4) Re-save the gallery on the 'Publish' panel.

Now repeat the process with the other gallery folder and delete the images you don't want in your second gallery.

(Incidentally, you can do this manually by editing the gallery's 'config.xml' file in a plain text editor and manually removing <image> tags (and then deleting the corresponding images and thumbnails from the 'images' and 'thumbs' folders) but using JuiceboxBiulder-Pro to automate the process is easier.)

You might want to keep a copy of your complete original gallery as if you delete an image, you'll lose the image's caption and if you decide to re-add the image to the gallery at a later date, you'll need to manually re-add it's caption, too.

Also, I don't know if you already do this but you might like to embed your captions within your images as IPTC metadata.
That way, the caption text will become part of the image file itself and wherever the image goes, the caption goes too.
JuiceboxBuilder-Pro has the ability to extract the IPTC Document Title as the image title and the IPTC Description as the image caption (so image titles and captions can quickly be set without any manual entry) via the 'Images -> Titles -> Use IPTC Title' and 'Images -> Captions -> Use IPTC Caption' options from the drop-down menu at the top.
You can add IPTC data to images (multiple images at once) in imaging programs such as Adobe Lightroom and Photoshop.
Please note that when instructing JuiceboxBuilder-Pro to extract IPTC metadata, all image captions are processed at once (it is not possible to extract IPTC metadata on an image-by-image-basis).

I hope this helps.

No problem!
I'm glad to hear you've got it working. Thank you for letting me know.