601 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

Is there a license file that needs to be added somewhere, or another file that determines the gallery image access and display?

No. As long as your gallery uses the Pro 'jbcore' folder (rather than the Lite version), then your gallery will be Juicebox-Pro (with no branding and no image limit).

It sounds like your problem might be due to caching (either server-side or in your browser).

First of al, try completely clearing your browser's cache before reloading your gallery's web page to be sure that your browser is fetching the latest gallery files from your web server (instead of using older cached ones).

If clearing your browser's cache does not help, then the problem may be due to server-side caching (your web server still serving up older cached files even after replacing them with newer versions).
Please check with your web host to see if they have server-side caching enabled on your hosting account and ask them if they would be willing and able to disable it from your hosting package.

Caching certainly has it uses but it can also sometimes be a hindrance to development.

I hope my notes above help to resolve your problem.
However, if you continue to experience difficulties, then please post the URL to your gallery's web page and I'll take a look at your gallery and let you know what I see/find.
Thank you.

Go to forum: Juicebox-Pro Support

602 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

You're welcome!

Go to forum: Juicebox-Pro Support

603 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

If you set showInfoButton="TRUE" (in JuiceboxBuilder-Pro's 'Customize -> Button Bar' section) and set captionPosition="OVERLAY" or captionPosition="OVERLAY_IMAGE" ('Customize -> Caption'), then visitors to your website will be able to toggle the entire overlay (including the captions) on and off via the Info Button on the gallery's Button Bar.
There's an online example featuring the Info Button (the 'i' icon on the Button Bar) here.

Go to forum: Juicebox-Pro Support

604 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

Unfortunately, the Picasa template does not have an interface which allows you to change configuration options so you'll need to set the options manually.

After you have created the gallery, you can open the gallery's 'config.xml' file in a plain text editor and add your options to the file, as attributes to the opening <juiceboxgallery> tag, e.g.:

imageScaleMode="SCALE"

Alternatively, you could open the plugin's 'header.xml' file in a plain text editor and add your options to the file (as before) and all the options listed in the file will appear in all galleries created by the plugin.

(You could also open a gallery created by the Picasa template in JuiceboxBuilder-Pro to tweak the settings on the 'Customize' tab before re-saving the gallery on the'Publish' tab.)

For reference, more information about setting configuration options can be found here.

Go to forum: Juicebox-Pro Support

605 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Lite Support)

That's great!
Thank you for letting me know.

Go to forum: Juicebox-Lite Support

606 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Lite Support)

You're welcome!

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607 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Lite Support)

Juicebox-Lite uses the default value for imageScaleMode (SCALE_DOWN) whereby large images are scaled down to fit within the gallery's image area and be displayed as large as possible whilst respecting their aspect ratios and without cropping (but small images are not scaled up).
Make sure that your gallery images are large enough in terms of resolution (larger than the gallery) and your images will fill the gallery's image area top to bottom or left to right, depending on whether the images are landscape or portrait orientation.

With Juicebox-Pro, you can set imageScaleMode to other values such as SCALE, which scales up small images (as well as scaling down large images) but this is likely to reduce the visual quality of the images so using larger gallery images is usually a better solution.

For reference, short descriptions for all possible values of imageScaleMode can be found in the Main Image section of the Config Options page.

Go to forum: Juicebox-Lite Support

608 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Lite Support)

Unfortunately, Blogger is not a regular web host (with FTP access to the web space that they provide) so you'll probably need to use an iframe (with its limitations) in this situation (following the Embedding in a Web Template Site instructions).

All Juicebox gallery files should be on the same domain (or subdomain) as the web page which contains the gallery's JavaScript embedding code due to the same-origin policy.
Please see here for details: https://developer.mozilla.org/en-US/doc … gin_policy

In order to use files on a different domain, you could implement a Cross-Origin Resource Sharing (CORS) solution. More information about CORS can be found here: https://www.w3.org/TR/cors/

If your gallery is hosted on an Apache server, then add the following line of code to the .htaccess file in the root directory of the domain which hosts the gallery folder.

Header add Access-Control-Allow-Origin "*"

If you use an IIS server, then please see this link for a similar solution: https://enable-cors.org/server_iis7.html

I hope this helps (otherwise you might need to continue using an iframe for your Blogger site).

Go to forum: Juicebox-Lite Support

609 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

Hi.

This is a support forum for the Juicebox-Pro web gallery software from SimpleViewer Inc.

From your query, it sounds like you are referring to a 'JuiceBox' from eMotorWerks, a completely unrelated company to our own (although the product names are the same).

I do not know if they have a forum but you should be able to contact eMotorWerks directly via their online form here: https://emotorwerks.com/contact

I hope this points you in the right direction.

Go to forum: Juicebox-Pro Support

610 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Lite Support)

The Expand Gallery button is not showing as your gallery is being loaded into an iframe (and if the gallery was expanded, it would fill only the iframe rather than the parent page).

Unfortunately, there are certain drawbacks to using an iframe (they are listed on this web page, scroll down to "2) Using an iframe") and one of them is that the Expand Gallery button is disabled.

Embed your gallery directly into your web page (following the embedding instructions here) and the Expand Gallery button will display and function as expected.

Go to forum: Juicebox-Lite Support

611 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

Hi.

I'm sorry to hear that you are having trouble with Juicebox-Pro and that you have not yet had a response from your support email. Chances are that your email has not yet been forwarded to me. I'll look out for it. In the meantime, I hope that my notes below help to resolve your problems.

NO JuiceboxBuilder-Pro.air in download link !

There is actually only one Juicebox-Pro zip file. There are no different versions for Mac vs PC and we do not make older versions available so all download links point towards the same file (named 'juicebox_pro_1.5.1,zip').
After extracting the zip file, you should have a folder named 'juicebox_pro_1.5.1'.
Directly inside this folder you should see the following contents:

  • adobe-lightroom-plugin (folder)

  • web (folder)

  • JuiceboxBuilder-Pro.air (file)

  • readme.html (file)

If you do not see the contents listed above, then perhaps your download is somehow corrupt or incomplete.
Please check the integrity of your 'juicebox_pro_1.5.1.zip' file. It should have the following properties:

Name: juicebox_pro_1.5.1.zip
Filesize: 1,912,372 bytes
MD5: 684b9d42be40906ac775aecfbb8631d8
SHA1: 872bcd0b62ef9841eab672e6a12f431919a4d969

You can check the MD5 and SHA1 hashes of files with a free program such as HashCalc.

If your own 'juicebox_pro_1.5.1.zip' file does not have the properties above, then please try re-downloading the Juicebox-Pro v1.5.1 zip file with the link from your purchase email.

Another possibility is that if you have an anti-virus or security program installed, then it might have somehow mistakenly seen the 'JuiceboxBuilder-Pro.air' file as a potential threat and quarantined the file. Please check to see if this is a possibility.

I have read that you can copy over the jbcore files to your existing folders (which were used on a website for the free lite version)
and the pro version will work. However, it seems to just stay on the 50 restricted images which is of no use.

Yes, if you replace a Juicebox-Lite gallery's 'jbcore' folder with the Pro version from the ''juicebox_pro_1.5.1,zip' file ('juicebox_pro_1.5.1/web/jbcore'), then the gallery will become Pro (with no branding or image limit).
If, after replacing a gallery's Lite 'jbcore' folder for the Pro version, the gallery still exhibits Juicebox-Lite's limitations, then one of two things might have happened:
(1) The 'jbcore' folder has not been replaced successfully. Try deleting the Lite 'jbcore' folder first before copying/pasting the Pro version in its place.
(2) Your browser has cached (and is displaying) the Juicebox-Lite files. Try completely clearing your browser's cache before reloading your gallery's web page.

I hope my notes above help.
Please let me know how you get on and if I can be of any further assistance.
Thank you.

Go to forum: Juicebox-Pro Support

612 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

As long as the Pro 'jbcore' folder has been fully upload in place of the Lite 'jbcore' folder (inside the 'wp-juicebox' plugin folder), then there should be no problem (there is nothing else to do other other than replace the Lite 'jbcore' folders with the Pro version).

Try uploading the Pro 'jbcore' folder again, making sure that your FTP program is set to overwrite existing files.
Otherwise, try deleting the Lite 'jbcore' folder from your web server first before uploading the Pro version in its place.

If you continue to experience difficulties, then please post the URL to one of your gallery pages so that I can take a look at the problem for myself and help further.
Once I'm able to see the problem live on your website, I should hopefully be able to determine the exact cause of the problem and propose a solution.
Thank you.

Go to forum: Juicebox-Pro Support

613 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

You're welcome!
I'm glad that everything is working again.

Thank you for posting your query over in the Flickr forum.
I was just about to post in the Flickr forum myself earlier on (with further details of the problem from my own tests) when I checked and noticed that things were back to normal.

Hopefully everything will run smoothly from now on.

Go to forum: Juicebox-Pro Support

614 Reply by Steven @ Juicebox

(6 replies, posted in Juicebox-Pro Support)

I've just viewed your gallery again and all ten of your images (both thumbnails and main images) display fine and quickly for me (on my iPhone 7). Again, I cleared my browser's cache to be sure that my browser was not displaying older cached data and was fetching everything afresh from your web server.

Try clearing your own browser's cache before reloading your gallery's web page to see if this helps.

Go to forum: Juicebox-Pro Support

615 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

I have checked a sample photoset_id in the Flickr Api Explorer for flickr.photosets.getPhotos and notice that the 'title' variable has returned to the JSON data.
I also see that espirito-de-aventura's flickrSetId based gallery is back up and running.

It looks like this has just been a temporary glitch in the Flickr API which has now been resolved.
Please post back if you encounter any further problems with Flickr sets.
Thank you.

Go to forum: Juicebox-Pro Support

616 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

To give you a little more background on the problem, the JSON representation of the data returned by the Flickr API photosets.getPhotosmethod used to return a variable named 'total' (giving the total number of images in the specified set). Juicebox uses this variable but it no longer seems to be available.
I notice in the Flickr API forum that this seems to have happened before (check out this forum thread from a couple of years ago) where a user reported that both 'total' and 'pages' were missing from photosets. It looks like they returned back then (and hopefully will again).
I'll certainly keep this thread up to date with any news I receive from the developers but I really do not know when this might be.
Until then, the best solution would be to host the gallery images on your own web server.
I realise that, for your own scenario, this would be a huge undertaking but you'd ultimately be relying on one less external factor and be more in control of your gallery images.
I'll post back when I have any more news on the subject.

Go to forum: Juicebox-Pro Support

617 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

Thank you for reporting this problem.

Unfortunately, it looks like Flickr may have changed their API, resulting in galleries using flickrSetId failing to display images (although I can find no documentation of this change on Flickr's website).

I'm not sure if this is a temporary glitch or a permanent change but I have notified the developers who will certainly investigate further.
In the meantime, it looks like the problem affects only flickrSetId so a workaround would be to use a flickrUserName or flickrUserId in conjunction with flickrTags instead.

I'll post back in this thread when I have any further new on this issue.

Go to forum: Juicebox-Pro Support

618 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

You're welcome!
I'm glad it worked. Thank you for letting me know.

Go to forum: Juicebox-Pro Support

619 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

Your Juicebox gallery page is https:// but you are trying to load the font via http:// so it is likely being blocked and not being loaded.

<link href='http://fonts.googleapis.com/css?family=Great+Vibes|Expletus+Sans|Overlock+SC' rel='stylesheet' type='text/css'>

In your other web page, you load the font using the following code, the leading double slash uses the same protocol (https:// vs http://) as the page itself:

<link href='//fonts.googleapis.com/css?family=Great+Vibes|Expletus+Sans|Overlock+SC' rel='stylesheet' type='text/css'>

Use the leading double slash notation in your Juicebox gallery page and this should hopefully resolve your problem.

Go to forum: Juicebox-Pro Support

620 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

No problem!
I'm glad I was at least able to confirm your thoughts and findings.
I hope it's not too much of an inconvenience to use a different browser than you are used to to preview your Juicebox galleries locally.
I hope you have a good day, too!

Go to forum: Juicebox-Pro Support

621 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

Unfortunately, due to certain browser security restrictions, it is not possible to preview Juicebox galleries locally (from your computer's hard drive) in all browsers.

When trying to preview a Juicebox gallery locally in Chrome or Opera, you will see the "Juicebox can not display locally in this browser." message. Please see this FAQ for details:
When I view my gallery locally, I see the message "Juicebox can not display locally in this browser". Why?

However, you can preview Juicebox galleries locally in Firefox (after performing the tweak noted in this forum post), Safari (after performing the tweak noted in this forum post) and Edge (no tweak required).

Please note that this applies only to previewing a gallery locally. There is no problem once the gallery has been uploaded to a web server where it can be viewed in any modern browser without issue.

I hope this helps to clarify things.

Go to forum: Juicebox-Pro Support

622 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

Hi.

This is a support forum for the Juicebox-Pro web gallery software from SimpleViewer Inc.

From your query, it sounds like you are referring to a 'JuiceBox' from eMotorWerks, a completely unrelated company to our own (although the product names are the same).

I do not know if they have a forum but you should be able to contact eMotorWerks directly via their online form here: https://emotorwerks.com/contact

I hope this points you in the right direction.

Go to forum: Juicebox-Pro Support

623 Reply by Steven @ Juicebox

(6 replies, posted in Juicebox-Pro Support)

Thank you for the additional information.

I've just cleared my Mobile Safari and Mobile Chrome caches and have reloaded your gallery again in both browsers on my iPhone.
All five thumbnails appear as expected (no blank icons) and the images load almost instantly (no hexagonal spinner) when the thumbnails are clicked.

There certainly seems to be no problem with the gallery files on your web server (or the speed of the web server itself).
This seems to suggest that the problem may lie with either your device or internet connection (although, from what you say, neither seems likely).
Please try viewing our own demo galleries in Chrome on your Galaxy 7 to see if the same thing happens and let me know what you see.
It might help us to pinpoint the root of the problem. Thank you.

Demo Galleries: https://www.juicebox.net/demos/

Go to forum: Juicebox-Pro Support

624 Reply by Steven @ Juicebox

(6 replies, posted in Juicebox-Pro Support)

I have viewed your gallery's web page in Mobile Safari and Mobile Chrome on my iPhone 7 running iOS 13.1.2 (I do not have a Samsung Galaxy device on which to test) and your gallery displays and functions as it should.

Please note that on mobile devices, the gallery will be displayed in Small Screen Mode where thumbnails and main images are displayed on separate pages (to give the main images more room to be displayed).
More information on Screen Modes and how Juicebox adapts to different devices and screen sizes can be found in the Gallery Tour.

What exactly do you see when you try to view your gallery?
Do you see a blank area where the gallery should be, an error message or something else?

If you see just a blank area where the gallery should be, then it sounds like you might be viewing the gallery over a 3G/4G connection (instead of Wi-Fi) and that your network provider might be using content modification (which can break websites which rely heavily on JavaScript).
If this is the case, then please see this FAQ which has a solution to the problem.
Why can't I view my gallery on a 3G mobile connection?

I hope this helps.
Please let me know how you get on.
Thank you.

Go to forum: Juicebox-Pro Support

625 Reply by Steven @ Juicebox

(10 replies, posted in Juicebox-Pro Support)

My problem is solved.

I'm glad you're getting on OK. Thank you for letting me know.
I'll mark this thread as [SOLVED] but if you run into any further difficulties, just post back and I'll do my best to help you out.

Thank you very much for all your help

You're welcome!

Go to forum: Juicebox-Pro Support