• Registered: 2019-10-18
  • Posts: 1

Topic: JuiceBox Pro 40 NEMA 14-50 charger

We purchased our second Juicebox Pro 40 with NEMA 14-50 plug from Walmart two months ago and just now got a NEMA 14-50 plug installed by a professional electrician.  At first, our Tesla Model 3 charged for a while and then stopped and the charger would show all lights blinking and a single continuous tone.  Now the charger does the same and it doesn’t even start charging first.  I checked the wiring for proper grounding at the outlet and the circuit breaker box, all seems fine.   I plugged in the Tesla's NEMA 14-50 adaptor and used their charger, and charging works fine, although slower at 32 amps.

I think maybe I have a defective JuiceBox Charger. 

What do I do?

  • Registered: 2012-04-24
  • Posts: 5,904

Re: JuiceBox Pro 40 NEMA 14-50 charger

Hi.

This is a support forum for the Juicebox-Pro web gallery software from SimpleViewer Inc.

From your query, it sounds like you are referring to a 'JuiceBox' from eMotorWerks, a completely unrelated company to our own (although the product names are the same).

I do not know if they have a forum but you should be able to contact eMotorWerks directly via their online form here: https://emotorwerks.com/contact

I hope this points you in the right direction.