@DSWUser

As I noted in this forum post above:

In a WP-Juicebox gallery within WordPress, set flickrImageCount="500" in the 'Pro Options' text area.
This should solve your problem.

When using the Media Library as the source of images, WP-Juicebox displays all images attached to the post or page containing the gallery.
Unfortunately, there is no way to exclude certain images (other than the featured image). WP-Juicebox does not do any image handling itself. It relies solely on WordPress's own Media Library functionality. If WordPress natively supported tagging Media Library images, it would make the ability to exclude images from a WP-Juicebox gallery much easier to implement. There are third-party plugins available which allow the tagging of Media Library images but not everyone will use the same one (and they all implement tagging slightly differently) so there's no easy way to do this.

For more control over which images are displayed in your galleries, you might like to use a different image source, such as a Flickr account.
You could upload all your images to Flickr, tag them appropriately (in the Flickr interface) and tell WP-Juicebox which images to display via the 'Flickr Tags' configuration option.
That would probably be the easiest way to achieve what you are looking to do.

Here are a few suggestions.

(1) As your gallery uses captionPosition="BELOW_IMAGE", the maxCaptionHeight is used as an absolute value. Try reducing the maxCaptionHeight slightly (as much as possible whilst still being large enough to accommodate your captions).

(2) Give your gallery's caption area a background color (perhaps a slight gradient using either captionBackColor and/or captionBackTopColor ) to reduce the amount of white space between the gallery and the following <div>.

(3) Give the following <div> on your web page a small negative top margin (e.g. style="margin-top: -10px;") to move it up the page slightly.

(4) Just in case your gallery is not completely filling the height of its parent container, try changing your gallery's height from 50% to 100% (and adjust the height of the parent container as necessary) or perhaps to a fixed value such as 600px.

Hopefully one (or more) of these suggestions will help.

If you want to try suggestion #5 (to display the captions outside the gallery) but are having problems implementing it, then perhaps you could create a test page with your work-in-progress and post the URL to it so that I can take a look at what you've got so far and hopefully help further. Thank you.

You're welcome!
I hope you get on OK with the suggestions.

I notice that you define your gallery dimensions using percentages (which is absolutely fine) but in your web page, depending on the size of the browser window, your gallery can be quite small (and there simply may not be enough space to display the full image caption).

However, here are a few suggestions which may help.

(1) You could maybe increase the initial size of your gallery on your web page (by increasing the size of your gallery's parent container). This would allow more room for the captions.

(2) I notice that your gallery currently uses screenMode="LARGE". On mobile devices (especially in portrait orientation), your gallery is displayed with limited width (and little room for the captions). If you were to set screenMode="AUTO" (the default value for this configuration option), then the Splash Page would initially be displayed on mobile devices and, when the Splash Page is tapped, the gallery would expand to fill the viewport, giving the captions more room.

(3) Your gallery currently uses captionPosition="BELOW_IMAGE". This limits the caption's width to match that of the image. If you were to set captionPosition="OVERLAY" or captionPosition="BOTTOM" instead, then the caption's width will span the entire stage (giving the captions more room when the gallery is displayed in desktop browsers).

(4) When using captionPosition="BELOW_IMAGE" (as your gallery currently does), Juicebox-Pro will use the maxCaptionHeight value as the actual (fixed) height for the caption area. If you want to continue using captionPosition="BELOW_IMAGE", then you could increase maxCaptionHeight (to a value greater than its default value of 120) to increase the height of the caption area.

(5) You could actually display your captions outside your gallery by fetching the current image's caption via the Juicebox-Pro API (specifically the getImageInfo() method) and then using JavaScript to display the caption elsewhere on your page (perhaps in a container below your gallery).
Here's an example of how this could be achieved. To see it in action, just create a sample gallery with JuiceboxBuilder-Pro (making sure to give your images some sample captions) and use the following code as your gallery's 'index.html' page.

<!DOCTYPE html>
<html lang="en">
    <head>
        <meta charset="utf-8" />
        <meta name="viewport" id="jb-viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0, maximum-scale=1.0, user-scalable=0" />
        <style type="text/css">
            body {
                margin: 0px;
            }
        </style>
        <script type="text/javascript" src="jbcore/juicebox.js"></script>
        <script type="text/javascript">
            function escape(input) {
                return input.replace(/&/g, '&amp;').replace(/'/g, '&apos;').replace(/>/g, '&gt;').replace(/</g, '&lt;').replace(/"/g, '&quot;');
            }
            var jb = new juicebox({
                containerId: "juicebox-container",
                galleryHeight: "400",
                galleryWidth: "600"
            });
            jb.onImageChange = function(e) {
                var id = e.id;
                var info = jb.getImageInfo(id);
                var caption = escape(info.caption);
                $('#output').html('<p>' + caption + '</p>');
            };
        </script>
        <title>Test</title>
    </head>
    <body>
        <div id="juicebox-container"></div>
        <div id="output"></div>
    </body>
</html>

I hope you're able to incorporate one or more of these suggestions into your own gallery's web page.

The Button Bar icons are actually characters in a custom font so your problem is most likely a font issue.

However, if the problem is at server level (either incorrect or missing MIME type entries in your server settings or restrictive permissions for the font files in the 'jbcore/classic/fonts/' directory), then I would expect the problem to be seen across all platforms (not just on mobile devices).

If you are not already using the latest version of JuiceboxBuilder-Pro, then try upgrading your gallery to see if this helps.
Full instructions for downloading the latest version and upgrading existing galleries can be found here.

Even if you are already using the latest version of Juicebox-Pro, try re-uploading the gallery's 'jbcore' folder to make sure that all font files are present and correct on your server.

If you continue to experience difficulties, then please:
(1) Provide a link to your gallery so that I can try to see the problem for myself.
(2) Let me know what device and browser (including version numbers) you see the problem in.

Thank you.

This should not be possible at all. Each time a new gallery is created (via the 'Add Juicebox Gallery' button), a unique gallery id is generated.
There should never be two gallery shortcodes with the same gallery id.
Also, gallery ids should be interchanged manually and gallery shortcodes should not be copied and pasted between posts.

Unless someone has manually changed a gallery id in a gallery shortcode (or has copied and pasted an existing shortcode), I cannot explain why you have duplicate gallery ids.
Also, there is no way for a gallery id (or gallery shortcode) to change by itself (unless you have a schedulted task on your server or WordPress site which is somehow interfering with post content).

A gallery id signifies which configuration file (stored in the 'uploads/juicebox/' directory) should be used.
Inside the configuration file is a post id which then tells the gallery which post's attachments to display.

If you check out your 'equis-bar-grand-opening' gallery, you'll see that it uses a gallery id of 208.
If you then examine the contents of the http://www.rivieraevents.com/wp-content … ox/208.xml file, you'll see that the corresponding post id is 5354. Therefore, the gallery is displaying all images attached to post 5354.

If you were to copy and paste a gallery short code (complete with gallery id) to a different post and click 'Update' (which I would not recommend), then the post id in the corresponding configuration file will change (to that of the current post) and the gallery will display the images attached to the updated post id.

I really do not know what is at the root of your problem but maybe my notes above will help to clarify some things.

I notice that your gallery currently uses Juicebox-Pro v1.5.0.
There was a bug in v1.5.0 whereby Flickr descriptions may not be displayed in galleries which do not display thumbnails (like your "Latest few snaps" gallery).
This bug was fixed in v1.5.1 (please see the Version History page for a full list of changes) so please try upgrading your gallery.

Full instructions for downloading the latest version and for upgrading existing galleries can be found on the Upgrading Juicebox support page.
Essentially, you can load and re-save your gallery in JuiceboxBuilder-Pro or replace your gallery's existing 'jbcore' folder with the 'jbcore' folder from the Juicebox-Pro v1.5.1 download zip package ('juicebox_pro_1.5.1/web/jbcore').

This should hopefully fix your problem.

The 'Add Juicebox Gallery' button will add a Juicebox gallery shortcode to the page or post but there is no code in the plugin which can change or remove an existing shortcode.
Also, there is no code within the plugin that can delete any images from a gallery (or the WordPress Media Library).
All image handling is performed by core WordPress code. WP-Juicebox just displays the images that happen to be attached to the page or post containing the gallery at the time the gallery is displayed.
The plugin also does not contain any scheduled tasks (which might make things appear to happen on their own).

It sounds like something other than the plugin might be at the root of your problem.

Ask everyone who has administrative access to your WordPress site if they have done anything which might have changed anything.
Also, check in with your web host to see if they have experienced any problems recently and have had to backup your site using older versions of your files.

Hopefully some investigative work will help to point you in the right direction.

Yes. Set imageClickMode="OPEN_URL" (in JuiceboxBuilder-Pro's 'Customize -> Main Image' section) and, when a main image is clicked, the corresponding linkURL will be opened in the linkTarget window. (Ordinarily, when setting imageClickMode="OPEN_URL", the corresponding imageURL will be opened but if a linkURL has been assigned to the image, then this will be used instead.)

You can specify a unique linkURL and linkTarget for each image on JuiceboxBuilder-Pro's 'Images' tab.
Just click a thumbnail and the linkURL and linkTarget input boxes will be visible below the thumbnails.
(Otherwise, you can edit your gallery's 'config.xml' file manually in a plain text editor to add your linkURL and linkTarget entries as attributes to the <image> tags.)

A linkURL can be relative (to the web page containing the gallery's embedding code) or absolute (in the form 'http://www.example.com/files/file0001.pdf').

You're welcome!
I'm glad it was an easy fix! Thanks for letting me know.