This issue is caused by the use of webkit hardware accelerated transforms for the image transition animations. On the iPad 1 this causes the text to temporarily become slightly less bold during the transition. Unfortunately this appears to be a low-level hardware issue on the iPad 1 and as such there is not a good solution that we are aware of.

to upgrade to JuiceboxBuilder-Pro 1.2.0, you must first uninstall the previous version. To uninstall JuiceboxBuilder-Pro:

Windows: Use Control Panel -> Add / Remove Programs.
Mac: Delete the 'JuiceboxBuilder-Pro' file from the Applications folder. Then do 'Empty Trash'.

http://juicebox.net/support/#upgrade-version

103

(4 replies, posted in Juicebox-Pro Support)

Juicebox is compatible with any version of jQuery.

104

(2 replies, posted in Juicebox-Pro Support)

It seems that pages using HTTPS cannot load from the Flickr API. This means that Juicebox Flickr galleries won't work on HTTPS. We will look into solutions for a future version.

105

(496 replies, posted in Juicebox-Pro Support)

"the Open Image buton is not intuitive. Users won't automatically know they have to use that to download or hotlink an image."

Hopefully it is fairly intuitive. There are not many buttons in the gallery UI, and rolling over the 'open' button shows a tooltip: 'Open Image in a New Window".

That said it may be useful to add a right click 'Save Image As..' option. We will consider that for a future version.

"within the dialouge "images" I can't scroll through the options at the left side. "

How big is your screen?

This is a known issue when running Mac OS X 10.6. Will be fixed in the next version.

108

(2 replies, posted in Juicebox-Pro Support)

Your images look a little softer when scaled down with Firefox versus Chrome (on OS X). As Steven mentioned this is due to the way image scaling is implemented in the browser and we cannot do much to work around it.

You do have the option to disable image scaling by setting 'imageScaleMode' to 'NONE'.

109

(4 replies, posted in Juicebox-Pro Support)

Hi,

this is a known issue and will be fixed in the next version.

The reason for the current behavior is that iOS does not handle user-zooming via pinch in the expected way. This means that if a user does a zoom via pinch on the embedding page and then taps the 'expand gallery' button, the gallery will not be displayed with the correct layout. To avoid this issue, we decided to open expanded galleries in a new URL (on iOS).

There are a couple of disadvantages of this approach, so in the next version we are going to give the option to expand in the same page or in a new page. To allow expanding in the same page, user zooming must be disabled in the embedding page.

You should be able to add your own tags within the juicebox image tags with no problem. How you generate and read those tags would be up to you. Currently the Juicebox API getImageInfo() function will not return extra tags, but it should be fairly straightforward to access those through javascript.

Yes. Use the top menu in JuiceboxBuilder-Lite. Do Images -> Titles -> Use None.

Set the 'showImageOverlay' config option to 'ALWAYS'.

Hi,

are you specifying the HTML doctype as specified here like this?:

<!DOCTYPE html>

Some versions of IE may render Juicebox incorrectly unless the correct HTML doctype is used in the embedding page.

If that's not it, please post a URL of your gallery so we can take a look.

If you want the images to fill the gallery area, either make your images larger or set imageScaleMode to "SCALE".

hi,

what device are you on? Which demo URL? thanks!

Apologies for the delay. Link is now fixed and new download link has been sent.

This bug was fixed in v1.1.0. Upgrade instructions are here: http://juicebox.net/support/#upgrade-version

118

(2 replies, posted in Juicebox-Pro Support)

Juicebox Lightroom plugin is now updated to v1.1.1. Get it here.

Hi,

I've just tested your gallery here on OS X, iPad and Android ICS phone. It works fine on all devices. Also I don't see a 'request desktop site' option.

I think Steven is correct when he points to 3G mobile content modification as the problem. Are you viewing the gallery over 3G? Who is your mobile carrier?

I've added an FAQ entry regarding this issue here.

120

(496 replies, posted in Juicebox-Pro Support)

Would love to have the ability to top align main image to handle images of varying aspect ratios more elegantly.

In what way? Did you try using the imageScaleMode option.

The blue area sounds like the invisible image nav button being selected. We have this bug in our queue.

By default, clicking on the right side of the image area takes you to the next image, clicking on the left side takes you to the previous image.

123

(6 replies, posted in Juicebox-Pro Support)

Juicebox-Pro should not alter the image saturation. Can you email an example image for us to look at?

124

(2 replies, posted in Juicebox-Pro Support)

Added FAQ question here: http://juicebox.net/support/faq/#troubleshooting-7

What version of SimpleViewer are you converting from? Juicebox requires a SimpleViewer v2 gallery to convert. Also if you are using custom baseURLs or imagePaths the auto conversion may fail.

The other option is to drag all your images from your SimpleViewer gallery into JuiceboxBuilder-Pro, however this way you will lose your image captions.