• Registered: 2012-10-24
  • Posts: 12

Topic: Cannot upgrade and cannot use original download

OK so I bought a licence for Juicebox, downloaded and got version 1.1.1, then heard from a friend that there was a new version, looked in all the usual places for 'check for updates' and found none, read on your website that the original link is good for 5 downloads, download a newer version 1.2.0 but it refuses to install, read somewhere that you cannot install a new version until you uninstall the original, look for some sort of uninstaller, none found, use App Clean to remove the files, try to install the newer version again, still will not install - giving error message. Drag 1.1.1 out of the trash and get it working again but now cannot upgrade to newer version as no idea how to, please help
S

  • Felix
  • Juicebox Support Team
  • Offline
  • Registered: 2012-04-24
  • Posts: 173

Re: Cannot upgrade and cannot use original download

to upgrade to JuiceboxBuilder-Pro 1.2.0, you must first uninstall the previous version. To uninstall JuiceboxBuilder-Pro:

Windows: Use Control Panel -> Add / Remove Programs.
Mac: Delete the 'JuiceboxBuilder-Pro' file from the Applications folder. Then do 'Empty Trash'.

http://juicebox.net/support/#upgrade-version

  • Registered: 2012-10-24
  • Posts: 12

Re: Cannot upgrade and cannot use original download

Hi Felix, thanks, emptying the trash was the clincher, the new version then installed correctly. Oh and I also updated to the latest Adobe Air version first