Please see this forum post for an explanation and workaround.
I hope it helps.

Unfortunately, there seems to be a problem with the latest version of AIR (v33.1.1.444).
I reported the problem to Harman earlier today and they have confirmed that there is a problem with the current Windows installer.
For reference, here is my report to Harman: https://github.com/Gamua/Adobe-Runtime- … ssions/788

Hopefully they will be able to fix the problem soon but, in the meantime, a suitable workaround is as follows:

(1) Uninstall Adobe AIR. If you cannot uninstall Adobe AIR via the Control Panel, then delete the following folder manually:

• C:\Program Files (x86)\Common Files\Adobe AIR

(2) Download and install the previous version of AIR (v33.1.1.385).
Harman do not make previous versions available for download but you can still download it from here: https://www.filecroco.com/download-adobe-air/.
The file from filecroco.com is the official Harman release of AIR v33.1.1.385 (genuine, clean and safe to use).
I found the SHA256 hash for the 'AdobeAIR.exe' v33.1.1.385 file on a Harman web page archived by archive.org (search for "https://airsdk.harman.com/runtime" and select the page dated 26 January 2021) and it matches the SHA256 hash of the file from filecroco.com.

Sorry for the inconvenience but this should work fine until Harman releases a new AIR runtime for Windows.

I saw the same error message when trying to uninstall AIR via the Control Panel after using the AIR v33.1.1.444 installer (to either upgrade or install afresh). I, too, have full administrative rights on my own PC.
The solution for me was to manually delete the C:\Program Files (x86)\Common Files\Adobe AIR folder and then run the AIR v33.1.1.385 installer.
Even if you have already tried this, please try again. It definitely worked for me (and I've now done it many times whilst testing).

@arachnid

I hear you (and agree 100%)!
I'd love to see a new version of Juicebox released soon and I, too, think that it is no longer necessary to support older versions of Internet Explorer.
Unfortunately, I am not the author of Juicebox (or JuiceboxBuilder) and I am not involved in any executive decisions (and re-writing JuicboxBuilder for a different platform (i.e. not AIR) would be a huge undertaking).

AIR seems to be a little unstable at the moment, having recently transitioned from Adobe to Harman. There are several known issues on the AIR Runtimes download page which Harman are working through (and, by the looks of things, a few unknown issues, too).
Once the Harman version of AIR settles down and becomes more stable, I feel confident that there will be fewer issues with JuiecboxBuilder.

Incidentally, for anyone else reading this thread and wondering about the use of Flash, AIR may use Flash technology internally but Juicebox itself (i.e. the galleries that you upload to your websites) does not use or rely on Flash in any way, shape or form.

I'm sorry to hear that you are having trouble with JuiceboxBuilder.
I hope my notes below help.

The first thing that I can think of which might be causing your problem is a background update to an anti-virus program.
If you have any anti-virus programs installed (e.g. Avast or AVG), then please try temporarily disabling them to see if this makes a difference. If any such program is interfering with JuiceboxBuilder's functionality, then disabling them (at least temporarily, for testing purposes) should help.
If you find that this resolves your problem, then please let me know what anti-virus software you are using and the version numbers of both the program itself and your current virus database and I will contact the company on your behalf and file a false positive report so that JuiceboxBuilder's reputation can hopefully be cleared in their next update.
(Please disable any security software at your own risk and be sure to disconnect from the internet first.)

If this suggestion is not applicable to you (if you do not use any third-party anti-virus software) or makes no difference, then I would recommend completely uninstalling and then reinstalling Adobe AIR.
As the problem happens to both JuiceboxBuilder-Lite and JuiceboxBuilder-Pro, it is unlikely that a similar problem has happened to both applications simultaneously.
It seems more likely that there is an underlying problem with Adobe AIR (the platform on which the JuiceboxBuilder runs) on your system.

There have been a few reports over the last couple of days regarding the latest version of AIR (v33.1.1.444) causing problems (the inability to install JuiceboxBuidler rather than the symptoms you report) so I would recommend using the previous stable version (v33.1.1.385) instead.
Unfortunately, Harman do not make older versions available for download on their website but v33.1.1.385 is still available here: https://www.filecroco.com/download-adobe-air/
I have confirmed that the file is genuine and clean. (I found the SHA256 hash for the file on an archived Harman web page and it matches that of the file from filecroco.)

If, for any reason, you cannot uninstall Adobe AIR (which might be the case if you have already attempted to update to v33.1.1.444), then please delete the following folder before installing v33.1.1.385.

• C:\Program Files (x86)\Common Files\Adobe AIR

I hope this helps.

On further investigation, it looks like there might be a problem with the latest AIR runtime released by Harman a couple of days ago (v3.1.1.444).
I ran the installer (as an update to an pre-existing version of AIR) when it was released and the update seemed to be successful, although running the installer again suggests that the update did not work (if offers to update again, rather than suggesting that I already have the most recent version).
Also, after running the update, I can no longer uninstall AIR via the Control Panel.
Scraping AIR out of my system manually and installing v3.1.1.444 afresh, I can now reproduce the "installer file is damaged" problem.
Here's a solution:

(1) Uninstall Adobe AIR. If you cannot uninstall Adobe AIR via the Control Panel, delete the following folder manually:

• C:\Program Files (x86)\Common Files\Adobe AIR

(2) Download and install the previous version of AIR (v33.1.1.385). I found it here (https://www.filecroco.com/download-adobe-air/) (The file is reported as being 100% clean on VirusTotal but as the source of the file is not the original vendor, please install at your own risk.)

I hope this helps.

I'm glad to hear that you've settled on the easy solution!
Thank you for letting me know. I'll mark this thread as [SOLVED].

Having seen your gallery, I think the problem is that you set autoPlayOnLoad="TRUE".
In Small Screen Mode, thumbnails and main images are displayed on separate pages and setting autoPlayOnLoad="TRUE" forces Juicebox to skip the initial thumbnail page and start displaying images.
You'll either need to set autoPlayOnLoad="FALSE" or set screenMode="LARGE" (in JuiceboxBuilder-Pro's 'Customize -> General' section) to force the gallery to be displayed in Large Screen Mode on all devices and in all browsers so that you see the desktop layout on your iPhone.

Unfortunately, there are no separate autoPlayOnLoad configuration options for Small vs Large Screen Modes. There is just one autoPlayOnLoad configuration option which is shared across both screen modes.

If you really want to initiate AutoPlay in Large Screen Mode only, then you can do so with help from the Juicebox-Pro API.
With the API, you can run custom JavaScript as soon as the gallery is loaded (via onInitComplete), check which screen mode is being used (via getScreenMode) and toggle AutoPlay (via toggleAutoPlay).
Here's some sample embedding code which might help:

<script src="jbcore/juicebox.js"></script>
<script>
    var jb = new juicebox({
        containerId: 'juicebox-container',
        galleryWidth: '100%',
        galleryHeight: '100%',
        backgroundColor: 'rgba(34,34,34,1)'
    });
    jb.onInitComplete = function() {
        var screenMode = jb.getScreenMode();
        if (screenMode === 'LARGE') {
            jb.toggleAutoPlay();
        }
    };
</script>
<div id="juicebox-container"></div>

If you want to initially display thumbnails in Small Screen Mode but want to initiate AutoPlay as soon as a thumbnail is selected, then that is much more complicated. You'll need to toggleAutoPlay when a  new image is displayed (via onImageChange) but only if it's the first image to be displayed from a thumbnail page. You'll need a couple of tracking variables: one to determine whether the image being displayed is the first image to be displayed from a thumbnail page and another to keep track of whether or not AutoPlay is currently on.
The following code is not fully tested but it might point you in the right direction:

<script src="jbcore/juicebox.js"></script>
<script>
    var autoPlay = false;
    var tracker = false;
    var jb = new juicebox({
        containerId: 'juicebox-container',
        galleryWidth: '100%',
        galleryHeight: '100%',
        backgroundColor: 'rgba(34,34,34,1)'
    });
    jb.onInitComplete = function() {
        var screenMode = jb.getScreenMode();
        if (screenMode === 'LARGE') {
            jb.toggleAutoPlay();
        }
        if (screenMode === 'SMALL') {
            jb.onImageChange = function(e) {
                if (tracker === false) {
                    jb.toggleAutoPlay();
                    autoPlay = !autoPlay;
                    tracker = true;
                }
            };
            jb.onShowThumbs = function(showing) {
                if (showing) {
                    if (autoPlay) {
                        jb.toggleAutoPlay();
                        autoPlay = !autoPlay;
                    }
                    tracker = false;
                }
            };
        }
    };
</script>
<div id="juicebox-container"></div>

I hope this helps.

It sounds like an underlying problem with Adobe AIR.
I'd try uninstalling and then reinstalling Adobe AIR to see if this helps.

You can download the latest version of Adobe AIR (v33.1.1.385) from Harman's website here: https://airsdk.harman.com/runtime

If this does not help, then try uninstalling and then reinstalling JuiceboxBuilder-Pro, too.
Between uninstalling and reinstalling, make sure that there are no files left behind from previous installations by manually deleting the following folders (if they exist on your system).

• /Applications/JuiceboxBuilder-Pro.app/

• /Users/Username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro

• /Users/Username/Library/Preferences/JuiceboxBuilder-Pro

I hope this helps.

Hi.

This is a support forum for the Juicebox-Pro web gallery software from SimpleViewer Inc.

From your query, it sounds like you are referring to a 'JuiceBox' from eMotorWerks, a completely unrelated company to our own (although the product names are the same).

According to their Wikipedia page, eMotorWerks was acquired by Enel and is currently part of the Enel X group.
You should be able to contact eMotorWerks/Enel X directly via their contact page here: https://evcharging.enelx.com/contact

I hope this points you in the right direction and that they are able to help you with your query.

@feedtalenine

If you are experiencing difficulties of your own, then please post a new topic with details of the problems that you are facing and I'll do my best to help you out.
Thank you.

You're welcome!
I'm glad you've got JuiceboxBuilder-Pro up and running. Thank you for letting me know.

For anyone else reading this thread, we have not yet updated the readme file in the zip package but we have updated the link to the AIR installers in the JuiceboxBuilder Installation Instructions on our website.

Now that Harman have taken over the support and development of AIR from Adobe, the AIR installers can be found here: https://airsdk.harman.com/runtime