The problem seems to be that the <script> tag loading the Juicebox JavaScript file is being commented out (so the 'juicebox.js' file is not actually being loaded into your web page).
I expect there's probably an active plugin within your WordPress site which is doing this but I don't know what it might be.

WP-Juicebox adds the required JavaScript file to the web page via the 'wp_enqueue_scripts' function so check your plugins for any that prevent this function from being completed normally for users who are not logged in.

As I mentioned above, it looks like the 'wp_enqueue_scripts' function is not actually being skipped but that all scripts are being commented out instead.

I hope this points you in the right direction.

The 4095 x 4095 image size limit is not arbitrary and, unfortunately, cannot be increased.

This is a limitation of the underlying Adobe Flash technology within JuiceboxBuilder-Pro/Adobe AIR. The largest image size which Flash can handle is 16,777,215 pixels. This equates to a square image of 4095 x 4095.

As you have images larger than this maximum resolution, then you could perhaps do one of the following:

(1) You could resize your images first in an imaging program (such as Adobe Photoshop) before feeding them to JuiceboxBuilder-Pro (perhaps resizing multiple images at once as a batch process). If you do resize your images prior to using JuiceboxBuilder-Pro, be sure to deselect the 'Resize Images' checkbox on the 'Images' tab to ensure that JuiceboxBuilder-Pro does not resize your images further.
I realize that this is not ideal but I hope that it is not too inconvenient.

(2) There are plugins available to create Juicebox-Pro galleries with other programs (such as Adobe Lightroom) which do not have the upper resolution limit of JuiceboxBuilder-Pro. You can find details of these plugins here.
If you use Lightroom, Photoshop or jAlbum, you might like to try creating your galleries with these programs as an alternative to JuiceboxBuilder-Pro.

I know that this does not directly solve the problem but I hope that it at least helps to clarify things a little.

As far as I am aware, it should work OK.
JuiceboxBuilder-Pro is a 64-bit application on a Mac so there should be no issues in that regard (i.e. with 32-bit applications no longer being supported).

If you are using an M1 Mac, please try the suggestion here (to use Rosetta): https://juicebox.net/forum/viewtopic.ph … 104#p18104

Also, check out the Known Issues on the AIR download page (https://airsdk.harman.com/runtime) as the Known Issue relating to the Encrypted Local Store is relevant to JuiceboxBuilder-Pro on a Mac.

If none of the above helps, please let me know more about the problem that you are experiencing and I might be able to help further.
Is the problem with installing AIR and/or JuiceboxBuilder-Pro or are you able to install both programs OK but are unable to run JuiceboxBuilder-Pro afterwards?
Do you encounter any error messages along the way? If so, what do they say.

I've heard of one Mac user who was unable to run JuiceboxBuilder-Pro under their regular user account but it worked after creating a new administrator user account and installing JuiceboxBuilder-Pro under the new user profile so this might be worth trying, too.

Edit:
Yes, we have confirmed reports of Monterey users running JuiceboxBuilder successfully.
If you have M1 hardware, you might need to use Rosetta (as noted above and also in the Known Issues section of the AIR runtime download page.

I'm not seeing that when I view your gallery in my own browser (see screenshot attached) so it's likely just a browser caching issue. Your browser has probably cached (and is still using) your old v1.2.0 CSS or font files.
Press Ctrl+F5 to reload your gallery's web page from the web server or, failing that, clear your browser's cache before reloading your web page.
That should hopefully resolve your problem.

That sounds a lot like this known issue but it's probably not if there are no files written to the output directory.
I'm sure you've probably already done this but check the permissions on your destination folder to make sure that it is not read-only.

This sounds like an AIR file association problem. If AIR has been installed successfully, then all .air files (including the JuiceboxBuilder-Pro.air installation file) should show up with an AIR icon.

This also suggests that the AIR file association is broken (your system has no icon or program to associate with .air files).
Check your system's file associations (specifically the one for .air files) and, failing that, try reinstalling AIR (download from here) and see how you get on.

Unfortunately, you've reported a number of different issues: unresponsive gallery buttons, no ELS folder in JuiceboxBuilder-Pro installation (there should be one), failure to run JuiceboxBuilder-Pro under one user profile but not another, config file not found/no files written to output directory, .air files not associated with AIR.
I really do not know what could be causing all of these problems. Your most recent problem seems to be caused by AIR not being installed correctly but the lack of an ELS folder and no files being written to your chosen output directory sounds like an administrative rights/permissions problem (the installation package and the program itself being unable to write files to the required locations on your hard drive).

I don't expect that my notes above will directly resolve your problem but they might help to clarify some things and maybe point you in the right direction.

Thank you for posting back with the update.

I'm still not sure why JuiceboxBuilder-Pro does not work correctly under your original user account (the complete uninstall/reinstall procedure noted in this post should have sorted out any problems with rogue files) but I'm glad to hear that you're at least able to run JuiceboxBuilder-Pro again (albeit under a new user account).

Please keep me posted with any further developments (for example, if you choose to try the Time Machine backup).
Thanks!

Thanks for the update and for trying my suggestions.
I'm sorry to hear that you are still having problems, though.

I don't know if I can help further but here are notes on the points that you raise. They might somehow point you in the right direction.

Just for clarification, do you have a synced backup/sharing folder on your computer (Box, Dropbox, Google Drive, etc.)?
This is the only thing that has definitively been known to cause the symptoms you report.

I find that a little strange as JuiceboxBuilder-Pro definitely makes use of the Encrypted Local Storage feature of AIR.

Has anything changed on your system since the last time JuiceboxBuilder-Pro was working OK? Have you installed any new programs or have you updated your operating system or any other software?

Using a Time Machine backup is certainly a good idea (especially after trying everything else). I hope it works for you.
Failing that, I'd still try creating a new administrator user account and installing AIR and JuiceboxBuilder-Pro under the new account. There's nothing to lose (and you can always delete the user account afterwards if it does not work).

It's most likely the known issue regarding the Encrypted Local Storage feature noted on Harman's AIR runtime download page.
It should not actually cause any problems but if you don't seem to have an 'ELS' folder (or a 'JuiceboxBuilder-Pro' folder within the 'ELS' folder) then it might be related to your problem.
A complete uninstallation and reinstallation ought to help but I realize that you've already tried this.

Hopefully the Time Machine and/or new administrator user account will help.
Please let me know how you get on. Thanks.

You're welcome!

I'm glad you've been able to resolve your problems.
Thank you for letting me know. It's most appreciated!

@Ann

I'm sorry to hear that you are having trouble with Juicebox-Pro.
I hope my notes below help to clarify things and ultimately resolve your problem.

If you are referring to the script here, then this is no longer necessary with the latest version of AIR from Harman (although it will do no harm).
The script was required for the last version of AIR released by Adobe but Harman have since worked through this issue and the script is no longer required.

That is very strange. I've only known this to happen once before (as far as I can recall) and it was on a Windows system and was caused by a corrupt user profile. The workaround was to install JuiceboxBuilder-Pro under a different user.

That's right. Juicebox-Pro v1.5.1 is the current version (Version History).

AIR really has nothing to do with any Juicebox gallery files.
AIR simply allows JuiceboxBuilder-Pro to run and it is JuiceboxBuilder-Pro which looks for the 'config.xml' file (inside a selected folder) when you open an existing gallery.

No. Unfortunately, I don't know what the problem you are experiencing is but it will not be caused by Apple blocking JuiceboxBuilder-Pro.

You don't actually need to enter any password when installing AIR. This is a Known Issue which Harman still have to resolve. In the meantime, they have posted this workaround  on their download page.

As I mentioned, it is JuiceboxBuilder-Pro that will be looking for a 'config.xml' file (and only if you choose to open an existing gallery via the 'Open Gallery' button on the 'Start' tab (at which point you should navigate towards and select the gallery folder containing the 'config.xml' file). I've written full instructions for opening a gallery here.

In order to try to resolve your problem, I'd recommend completely uninstalling AIR, JuiceboxBuilder-Pro (and JuiceboxBuilder-Lite if you have it installed) and then reinstalling AIR and JuiceboxBuilder-Pro, ensuring that both programs are up-to-date.
The full uninstall/reinstall procedure is documented as #11 here. It is important to manually delete any folders left behind from JuicveboxBuilder-Pro and JuiceboxBuilder-Lite uninstallations so please don't skip any steps. Also, remember that there is no need for the Catalina script.

You can download the latest version of AIR (v33.1.1.533) from Harman's download page here.
Just in case you need a new copy of the Juicebox-Pro zip file, I've sent you a new download link for your purchase (in a separate email which you should hopefully have received by now).

Please let me know how you get on.
Thank you.

Hi.

This is a support forum for the Juicebox-Pro web gallery software from SimpleViewer Inc.

From your query, it sounds like you are referring to a 'JuiceBox' from eMotorWerks, a completely unrelated company to our own (although the product names are the same).

According to their Wikipedia page, eMotorWerks was acquired by Enel and is currently part of the Enel X group.
You should be able to contact eMotorWerks/Enel X directly via their contact page here: https://evcharging.enelx.com/contact

I hope this points you in the right direction and that they are able to help you with your query.

Please post a link to your gallery and let me know what devices and browsers you see the problem in so that I can see the problem for myself.
Also, please let me know what method you are using to move between images (autoplay, image navigation button, swipe, thumbnail click).
Thank you.