1,726

(3 replies, posted in Juicebox-Lite Support)

Juicebox is beautiful but I do not understand how it loads images.

Ordinarily, a Juicebox gallery contains a 'config.xml' file which lists the images to display. Each image has its own <image> tag in the XML file and imageURL and thumbURL attributes point towards the images and thumbnails respectively.
When you create a gallery with JuiceboxBuilder, you would add images to a gallery (on JuiceboxBuilder's 'Images' tab). The images and thumbnails are included in the gallery folder and JuiceboxBuilder generates the correct paths for the imageURL and thumbURL attributes.

You can download Juicebox-Lite from the Download Page.
Extract the 'juicebox_lite_1.5.0.zip' file and take a look at 'config.xml' file for the sample 'web' gallery ('juicebox_lite_1.5.0/web/config.xml') in a plain text editor to see what a gallery's XML configuration file looks like.

We need to dinamically get the images for the gallery; is this possible with Juicebox?

Yes. This is certainly possible. Please see this FAQ:
Can Juicebox handle a custom data source, for example RSS or Instagram?

I do not know where your images are stored but you may need to write a script (using a server-side scripting language such as PHP) to fetch the paths to your images and dynamically build a gallery's 'config.xml' file.

Please see this forum post for an example which uses a PHP script to display all images from a designated folder (scroll down to the answer to Query #3).

Dynamically generating a 'config.xml' file will work for both Juicebox-Lite and Juicebox-Pro so you can try things out with Juicebox-Lite before purchasing Juicebox-Pro.

I hope this points you in the right direction.

Juicebox is a responsive gallery?

Yes. Please see this forum post which details how to ensure that your Juicebox gallery is responsive.
Also, check out this demo full page responsive Juicebox gallery.

1,727

(17 replies, posted in Juicebox-Pro Support)

1.
How can I see when the "Publish" transfer has completed?
If you have a lot of images it can take a while and you never know if you are interrupting the process if you make the wrong guess as to when it has completed.

There is no progress bar when saving a gallery on the 'Publish' tab but the process should not take long at all.
The procedure that takes the longest time to complete is the resizing of the images and this is done when the images are added to the gallery on the 'Images' tab. (There is a progress bar for this, letting you know how many images have been processed and how many there are in total.) All that remains when the 'Save' button is clicked is to write the 'config.xml' file, add the custom embedding code to the 'index.html' file and move the resized images (and copy the 'jbcore' folder) to the specified folder.
You can always click the 'View in Browser' checkbox on the 'Publish' tab and JuiceboxBuilder-Pro will display the gallery (from the gallery folder) when the gallery is ready.

2.
I had a hard time to get the BACK Button to work to get it to take me back to my albumlist. I found that instead of entering the albumlist I had to enter the folder it was located in. However to get it to work I had to edit the config file and remove the URL after the backButton, so it looks like: backButton="2017.htm".  I tried to make this change part of the settings file but no luck. Any idea how this can be done so I do not have to edit the config file for each album?

You can set the backButtonURL in JuiceboxBuilder-Pro's 'Customize -> Back Button' section.
The backButtonURL can be an absolute path, e.g. backButtonUrl="http://www.example.com/index.html"
... or a relative path, e.g. backButtonURL="index.html".
If using a relative path, the path will be relative to the web page containing the gallery's embedding code.

There is no configuration option named 'backButton' so if you manually edit backButtonUrl to remove the 'Url' part at the end, you will essentially have no backButtonUrl set and Juicebox-Pro will use the default behavior for backButtonUrl of going back one page in the browser's history.

This may be a repeat but I am lost as to where to add a new post!

If you want to create a new topic, select the forum you want to post in ('Juicebox-Pro Support' or 'Juicebox-Lite Support') and click the 'Post new topic' link just above the second blue menu bar at the right hand side of the page (see screenshot attached).

1,728

(1 replies, posted in Juicebox-Pro Support)

It sounds like you might be having trouble with WP-Juicebox (the Juicebox plugin for WordPress) and the Visual Composer plugin for WordPress but I can't be sure.
Could you please confirm if this is the case and also explain in detail what the problem is? Thank you.
Is the problem with the creation and/or management of galleries in the WordPress Dashboard or with the visual presentation of the galleries in the front-end of your site?
(Please note that WP-Juicebox does not work in conjunction with any other plugins. It is a standalone plugin which can be used to create a Juicebox gallery in a WordPress page or post. The embedding code is handled internally by the plugin.)

If the problem is with the gallery display, then please check your gallery's web page (using your browser's developer tools) to see if there is any custom CSS which might be interfering with the gallery.
Many WordPress plugins and themes use global CSS rules which might, for example, be applied to all <img> or <div> tags on a web page. If this is the case, then your Juicebox gallery may be inheriting these CSS rules and they may be affecting your gallery's layout or functionality.

Please also check these FAQs to see if any of them describe the problem you are facing and offer a solution.

If you are not using WP-Juicebox but are just trying to embed a Juicebox gallery into a WordPress page manually, then be sure to enter your gallery's embedding code as raw HTML (rather than plain text). Using the regular WordPress editor, you would enter the embedding code in 'Text' mode rather than 'Visual' mode.
I would recommend using the baseUrl method of embedding as documented here.
You can upload your gallery folder to anywhere on your web server as long as the two paths within the baseUrl embedding code (the path to the 'juicebox.js' file and the baseUrl itself, pointing towards the gallery folder) are correct.

If you continue to experience difficulties, then please post back with the URL to your gallery's web page (if the problem is in the front-end of your site) so that I can take a look at the problem for myself and hopefully help further.
If the problem is in the admin section of your site, then please describe what the problem is and provide a screenshot, if possible, so that I can see what you are seeing.

Hopefully my notes above will help.

1,729

(3 replies, posted in Juicebox-Pro Support)

You're welcome!

1,730

(3 replies, posted in Juicebox-Pro Support)

It is not possible to save new default values for configuration options in JuiceboxBuilder-Pro but you can save a custom combination of configuration options as a 'Preset' file ('Presets -> Save Preset...' from the drop down menu at the top).

When you next edit or create a gallery, you can apply this 'Preset' file to your gallery (to set all your custom configuration options at once and save you from having to set them all individually) via 'Presets -> Load Preset...'.

You can have as many 'Preset' files as you like (each holding different configuration option values).
Please see the 'Presets' section of the JuiceboxBuilder-Pro User Guide for more information.

(You can save new default values only for image sizes. On the 'Images' tab, you can click the 'Change Sizes...' button in the 'Image Size' control panel to set image dimensions and, if you click 'Save Defaults', then the current values will become default values for new galleries.)

1,731

(3 replies, posted in Juicebox-Lite Support)

You're welcome.

1,732

(3 replies, posted in Juicebox-Lite Support)

Is the plugin available on the wordpress plugins repository ?

No. WP-Juicebox is hosted only on our own web site. You can download the plugin from its support page here.
Instructions for installing and using the plugin can be found on the same page.

And is it compatible with the wordpress version 4.7.3. ?

Yes. The pugin's 'readme.txt' file has a 'Tested up to: 4.7.2' tag but this is only because 4.7.2 was the most recent version of WordPress when the current version of the plugin was released. The plugin has been tested with (and is compatible with) WordPress 4.7.3.

Problem resolved via email.
Issue was due to incorrect post id in gallery configuration file.
Solution was to edit the post containing the gallery and click 'Update'.

1,734

(17 replies, posted in Juicebox-Pro Support)

1
How can I upgrade the galleries I have created with the Lite version, without having to retype all the Captions?
Can I open the lite version galleries in the Pro version and maintain the captions but be able to change the location to below image from overlay? and also add the Back button feature.

You can upgrade a Lite gallery to Pro by either of the following methods:
(1) Open the Lite gallery in JuiceboxBuilder-Pro(click the 'Open Gallery...' button on the 'Start' tab and select the gallery folder) and re-save it on the 'Publish' tab.
... or:
(2) Replace your Lite gallery's 'jbcore' folder with the Pro version from the Juicebox-Pro download zip file ('juicebox_pro_1.5.1/web/jbcore').

All image titles and captions will be preserved using either of the methods above.
If you open your Lite gallery with JuiceboxBuilder-Pro, you can change any of the configuration options (such as the Back Button options) on the 'Customization' tab before re-saving your gallery.

2
Where in the Pro version can I get rid of the button: Open Image in new window?

Deselect the Show Open Button checkbox in JuiceboxBuilder-Pro's 'Customize -> Lite' section.

3
The embedded Code, I have never used and I wonder why it is working with out it and what the benefits are from using it?
I am not sure where I would insert it if I had to use it?

You would use the embedding code to insert your gallery into an existing web page alongside other content.
All galleries need to be embedded into a web page. The 'index.html' files created by JuiceboxBuilder use the embedding code to embed the galleries into web pages of their own (with no other content on the web pages). If you open one of your gallery's 'index.html' pages in a plain text editor, you'll see the embedding code there.

4.
Any way to retain the custom settings for the next gallery I will be creating. It seams to go back to the default settings if I close Juicebox and re-open it?  Could it maintain the last settings used?

You can save a combination of configuration options as a 'Preset' ('Presets -> Save Preset...' from the drop down menu at the top). You can then load this preset (to set all your custom configuration options at once and save you from having to set them all individually) via 'Presets -> Load Preset...'.
Please see the 'Presets' section of the JuiceboxBuilder-Pro User Guide for more information.

I'm glad you've got it working.
Thank you for letting me know.

1,736

(2 replies, posted in Juicebox-Pro Support)

The 'juicebox.js' file must be loaded on its own from within the gallery's 'jbcore' folder. Juicebox looks for a separate <script> tag on the embedding page loading the 'juicebox.js' file in order to determine the location of the 'jbcore' folder (in turn, to load other resource files from within the 'jbcore' folder).

It is not possible to combine the code from the 'juicebox.js' file along with other JavaScript files in one larger combined file. (It sounds like this is what 'Combine Js Plus' does.) As you have discovered, this will break Juicebox galleries.

1,737

(7 replies, posted in Juicebox-Lite Support)

You're welcome.

1,738

(7 replies, posted in Juicebox-Lite Support)

1.   Can I also change the caption font, size and bold beside the location?

Yes. The gallery font face can be changed via the galleryFontFace configuration option (Pro only). A short description of this option can be found in the General section of the Config Options page.
To change font sizes (and to use other styling such as bold), you can use HTML formatting in individual captions or CSS (to change the font size of all captions globally). Please see this forum post for details.

2.   Can I delete any of the buttons on the top right side of the page. f.inst. I would not want the email button and others?

Yes. You can choose which buttons you'd like to display on your gallery's Button Bar. Each button can be displayed (or hidden) individually. Please see the Button Bar section for details.

3.   If the caption is below the image, will it still show in full screen mode? The caption is often hard to read if it is located  on       top of the image.

Yes. Captions are still displayed in fullscreen mode. (Juicebox-Pro uses the same captionPosition value for both normal and fullscreen modes.) Try viewing this demo gallery and clinking the expand button to go fullscreen and you'll still see the captions.

4.   Does the music in the demo come included with the Pro version?

No.

5    Can you also replace the music with any other?

Yes. You can choose whatever audio track you like (subject to copyright). Please see the Adding Audio support section for details.

For reference, a list of all configuration options can be found here and the home page for our online support is here.

1,739

(1 replies, posted in Juicebox-Pro Support)

When using Fotomoto in conjunction with Juicebox-Pro, all that is done at Juicebox-Pro's end is to include your fotomotoStoreId as a configuration option. Everything else is handled at Fotomoto's end.
I've found this quote from a Fotomoto help page (dated 2 October 2012) but it looks like the alternative payment methods have not yet been implemented.

For now, we will be offering PayPal and Stripe as payment methods, but over time we will offer more payment methods (Amazon Payments, Google Checkout, and possibly others such as Moneybookers).

Maybe you could contact Fotomoto to see if or when these alternatives might be available.
In the meantime, it looks like you might need to work with what Fotomoto has to offer or perhaps use an alternative e-commerce solution.
Juicebox-Pro provides the ability to link each image in a gallery to a unique purchase URL (which is opened when the Shopping Cart icon is clicked). Please see the Using Custom Purchase URLs support section for details.

1,740

(3 replies, posted in Juicebox-Pro Support)

You're welcome.

1,741

(3 replies, posted in Juicebox-Pro Support)

You're welcome!
I'm glad to hear that clearing your browser cache has helped.
Thank you for letting me know.

1,742

(3 replies, posted in Juicebox-Pro Support)

Unfortunately, it is not possible to change the Email Button's body text. The text is buried deep within the 'juicebox.js' file which is obfuscated and cannot be modified.
We plan to make it possible for users to translate "Regarding image" and "in gallery" (via the languageList configuration option) in the next version of Juicebox-Pro but, as far as I am aware, there are no plans to allow the entire text to be substituted.

The best I can suggest at the moment is that you either:
(1) Suggest your idea (to be able to replace the Email Button's body text) for a future version in the Feature Requests forum thread. This keeps all the ideas together and ensures that they are not overlooked by the developers.
... or:
(2) Override the Email Button and create your own 'mailto' link (with your own custom body text) as suggested in this forum post. (Please note that modifications such as this which override Juicebox's own built-in functionality are not officially supported and while you are free to try them, you might find that you encounter unforeseen knock-on problems which might need to be tackled along the way.)

1,743

(7 replies, posted in Juicebox-Lite Support)

I was looking at a 13 page document which I downloaded...

I'm not sure what document you are referring to but, as far as I am aware, the Juicebox configuration options have only ever been listed on the Config Options page and the Lite Options have always had their own section (separate from all other sections which are marked as 'PRO' in the side menu and next to each section's heading).

... and on the last page it gave the Caption Options...

The Config Options page may have changed slightly since Juicebox was first released (5 years ago) but I'm pretty sure the Caption Options section has never been at the foot of the Config Options page and captionPosition has never been a Lite option.

In any case, the current documentation on the Config Options page is correct and, unfortunately, captionPosition is a Pro option which is not supported by Juicebox-Lite.

I hope this helps to clarify things.

1,744

(3 replies, posted in Juicebox-Pro Support)

1. When I view your gallery on my own iOS mobile device, I see the Splash Page (rather than a thumbnail page showing a grid of thumbnails). If you have changed your gallery's configuration options recently, try clearing your browser's cache before reloading your gallery's web page to ensure that your browser is fetching the latest gallery files from your server (instead of perhaps using older cached versions).

2. After a gallery has been expanded from the Splash Page, the user can click the Expand/Close Button (on the gallery's Button Bar) to return to the embedding page. Just be sure to set showExpandButton="TRUE" (in JuiceboxBuilder-Pro's 'Customize -> Lite' section). You'll also need to make sure that you do not set buttonBarPosition="NONE" ('Customize -> Button Bar'). You can see the Expand/Close button in the top right corner after expanding this demo gallery from its Splash Page.

3. It can sometimes be difficult to scroll past an embedded gallery. If you initiate a scrolling swipe on a gallery, then unless you are very precise with your up or down motion, the gesture may be interpreted by Juicebox as the start of a navigation swipe (to go 'previous' or 'next' on a thumbnail page or a main image). This will not be a problem when the Splash Page is displayed. It may only be a problem when the gallery is embedded without the Splash Page (screenMode="LARGE" or showSplashPage="NEVER").

4. captionPosition is a Large Screen Mode configuration option only. (This is noted in the description for captionPosition in the Caption Options section of the Config Options page). In Small Screen Mode (on mobile devices), captionPosition is always set to OVERLAY (where the caption area sits at the foot of the gallery and spans the width of the gallery). This gives the captions as much room as possible on mobile devices.

I notice that your gallery currently uses Juicebox-Pro v1.4.3.2. You might like to try upgrading your gallery to the latest version (v1.5.0) as many bugs have been fixed (and new features introduced) since v1.4.3.2. (Depending on the mobile device you are using to view your galleries, this might help with your first query above.) For reference, a list of changes between versions can be found on the Version History page. Full instructions on how to download the current version and upgrade existing galleries can be found on the Upgrading Juicebox support page.

1,745

(3 replies, posted in Juicebox-Pro Support)

Thank you very much.

You're welcome.

Problem solved

That's great! Thank you for letting me know.

1,746

(4 replies, posted in Juicebox-Lite Support)

No problem.
I have replied to your caption query here.

1,747

(7 replies, posted in Juicebox-Lite Support)

captionPosition is a Pro configuration option which is not supported by Juicebox-Lite (the free version).
In Juicebox-Lite, the default value for captionPosition (OVERLAY_IMAGE) is always used.
Juicebox-Lite supports only the Lite Options listed in the Config Options page.

I hope this helps to clarify things.

If you like, Juicebox-Pro can be purchased from the download page here.
As well as having access to all Pro configuration options, Pro galleries have no image limit (Lite galleries are limited to 50 images) and no branding (Lite galleries feature a Juicebox logo in the lower right corner).

1,748

(3 replies, posted in Juicebox-Pro Support)

If you are using JuiceboxBuilder-Pro to create or edit your gallery, then you can clear all image titles at once by going to 'Images -> Titles -> Use None' from the drop-down menu at the top. (You can do likewise for the image captions via 'Images -> Captions -> Use None'.)
Then just re-save your gallery on the 'Publish' tab afterwards.

If you want to prevent the entire caption area from being displayed in the gallery, then set captionPosition="NONE" (in JuiceboxBuilder-Pro's 'Customize -> Caption' section).

1,749

(4 replies, posted in Juicebox-Lite Support)

Where do I see the response to my previous post?

All responses to a post are displayed beneath each other (in chronological order).

It would be great if there was a way to go back to the album list after you have sequenced through all the pictures of any album. Any ideas how to do that? Where do you put the link to the album list on each album?

If you have Juicebox-Pro, you could use the Back Button to include a link to any web page you like (via the backButtonUrl configuration option).
You can see the Back Button in action in the top-left corner of this demo gallery.
For reference, a list of all Back Button configuration options can be found here.

Please note that the Back Button is a Pro feature which is not supported by Juicebox-Lite (the free version).
However, you can include links in a Juicebox-Lite gallery by using HTML formatting within either the Gallery Title or image titles/captions as noted in the following FAQs.
How do I add HTML formatting to image captions and titles?
How do I add HTML formatting to the Gallery Title or Back Button?

For example, a link in an image caption might look something like this:

<caption><![CDATA[<a href="http://www.example.com/index.html">Click here.</a>]]></caption>

In JuiceboxBuilder-Lite, you would just need to enter:

<a href="http://www.example.com/index.html">Click here.</a>

... JuiceboxBuilder-Lite will add the <caption> and CDATA tags when the caption is written to the gallery's 'config.xml' file.

Alternatively, instead of having a list of galleries on a separate page, you might like to have the list always visible and have your links display the chosen gallery (alongside the list).
Take a look at 'Switching between Multiple Galleries using JavaScript' in the Embedding Multiple Galleries support section.
You'll see there are links (which are always visible) to 2 different galleries and the gallery being displayed on the page can be selected (and changed) by clicking the links.
You can view the source of the web page in your browser and copy/modify the code to suit your own needs.
(You might also like to take a look at 'Using a Resizable Gallery with a Header'. The examples here use separate pages for each gallery but the navigation menu is duplicated on each page alongside the galleries.)
The multiple gallery examples all work equally well for both Juicebox-Lite and Juicebox-Pro.

I hope this helps and points you in the right direction.

1,750

(3 replies, posted in Juicebox-Pro Support)

Thanks for the very full and helpful reply.

You're welcome.
I hope you're able to work something out.