Thank you for purchasing Juicebox-Pro.
I'm very sorry that you've not received your download link yet.

I've contacted a colleague who has access to the company PayPal account and as soon as I receive confirmation that the payment has been received, I'll issue you a link ASAP.

Thank you also for noting the problem with the contact@simpleviewer.net email address.
I'll point this out to the admin team who will be able to change it.

I'll likely be forwarded your support email in due course so I'll probably be in touch again soon.
Sorry for the inconvenience and thank you for your patience and understanding.

I'm glad you've got it working. Thank you for letting me know.

First of all, please make sure that you are using the latest version of AIR with WebKit support (AIR v33.1.1.744) and not the very latest version (AIR v33.1.1.932) which does not include WebKit support.
You can download AIR v33.1.1.744 from the AIR download page here: https://airsdk.harman.com/runtime
Please see this forum thread for more details on this issue.

If you have a Mac with M1 or M2 hardware, you may need to open JuiceboxBuilder-Pro using Rosetta.
This is noted as a Known Issue on the AIR download page (link above) and it's also mentioned here in our forum.

Also, this forum post has several troubleshooting tips which might help.

If you continue to experience difficulties, then please post back with further details of your problem...

• What operating system do you use (Mac vs PC)?

• How far into the installation process do you get and what error messages (if any) do you encounter?

With a little more information, I should hopefully be able to help further.
Thank you.

Edit:
[Problem resolved. Confirmed via email.]

Please see this sticky forum post for information on the problem you describe (live preview obscuring content) and a solution. (The solution is to use AIR v33.1.1.744, available on the AIR runtime download page.)

That's great! Thanks for letting me know.

Hello.

I'm sorry to hear that you are having difficulty with JuiceboxBuilder-Lite.
The problem that you describe seems very strange and not something that I've ever seen myself or, as far as I can recall, something that has ever been reported before.

First of all, could you please confirm the following:

• What version of JuiceboxBuilder-Lite are you using ('Help -> About JuiceboxBuilder...')?

• What version of AIR are you using?

• What operating system (Mac vs PC) and version number are you using?

I do not know if the information above will help in troubleshooting but as I've never heard of this problem before, the more information we can gather about it, the better.

Things to check/try:

(1) Make sure that you are using the latest version of JuiceboxBuilder-Lite (v1.5.1): https://www.juicebox.net/download/

(2) Make sure that you are using the latest version of AIR which includes WebKit support (v33.1.1.744). You can download AIR v33.1.1.744 from the foot of the AIR runtime download page here: https://airsdk.harman.com/assets/downlo … obeAIR.exe
Direct links:
Mac: https://airsdk.harman.com/assets/downlo … obeAIR.dmg
Windows: https://airsdk.harman.com/assets/downlo … obeAIR.exe

(3) Make sure that your system's graphics drivers are up-to-date.

(4) Does the problem happen every time you use the application or just sometimes?

(5) Does the problem happen with local image galleries and Flickr image galleries (or just one or the other)?

(6) Have you tried using images from a different source to see if it happens with all images (or maybe just images from a particular source)?

Also, it might help if I'm able to see the problem for myself. As I can't replicate the problem on my own system, perhaps you could upload some screenshots which demonstrate the problem. You could either attach them to a post here in the forum or upload them somewhere (for example, your website or a file sharing service such as Dropbox or Google Drive) and provide a link.

Sorry about all the questions but in all the years I've been supporting and using JuiceboxBuilder-Lite, I don't recall ever having encountered this problem before.
Hopefully, with a little more information, we can get to the bottom of this.
Thank you.

It looks like you are using the regular embedding code (https://www.juicebox.net/support/embedd … -html-page) so your gallery's 'jbcore' folder should be in the same directory as the embedding page ('pumpkin-gallery-jb.html').

Therefore, your gallery's 'juicebox.js' file should be located here: http://www.pumpkingutter.com/jbcore/juicebox.js
However, going directly to that location in a browser results in an error 404 (file not found).

Upload your gallery's 'jbcore' folder to your root directory (alongside your 'pumpkin-gallery-jb.html' web page) and your gallery should display as expected.

Please let me know how you get on.
Thanks.

(Incidentally, I see a white screen in my desktop browser, too. It's the same problem, though, so the solution above should allow the gallery to be displayed in all browsers.)

The problem occurs because your gallery has a fixed size and shape (a fixed aspect ratio) but your images are of different shapes and sizes and, when using the default imageScaleMode (SCALE_DOWN), the images are scaled to fit within the gallery without cropping but if the images do not have exactly the same aspect ratio as that of the gallery itself, then there will be some space surrounding the images in the gallery (either to the left and right or the top and bottom, depending on the image's aspect ratio). The space surrounding the images will show up as the gallery's background color.

The solution would be to give your gallery a fully transparent background color (rather than the default grey color) so that the space surrounding the images is not visible.

In your gallery's embedding code on your 'chboxtester.html' page, change:

backgroundColor: 'rgba(34,34,34,1)'

... to

backgroundColor: 'rgba(0, 0, 0, 0)'

This should hopefully resolve your problem.

Incidentally, I notice that you do have a solid white backgroundColor set in your gallery's 'config.xml' file (which would also work as as it would invisibly blend in with your embedding page's background color which is also white) but configuration options set in the gallery's embedding code take precedence over configuration options set in the 'config.xml' file (as noted in the short Setting Config Options support section) and you still have the default grey backgroundColor set in the embedding code.

That's good to hear.

Indeed. I'll bounce some ideas off the decision makers. I don't know where it'll go but I'll be sure to post back here if I have any news on the subject.

Incidentally, the requirement to use Rosetta is listed as a Known Issue on Harman's AIR runtime download page: https://airsdk.harman.com/runtime

Update:

It looks like Harman is looking to replace WebKit with a new embedded browser, according to this comment:
https://github.com/airsdk/Adobe-Runtime … 1216482803

If/when Harman implements this, there would no longer be a need to stick to AIR v33.1.1.743.
Although there is no problem in sticking with AIR v33.1.1.743, it would mean that anyone could just grab the latest AIR runtime without running into the problem.

Fingers crossed this happens soon...

I'm glad you found it! Thanks for letting me know.