626 Reply by Steven @ Juicebox

(2 replies, posted in Tricks and Tips)

Just a couple of quick clarifications and expanded explanations:

None of which are in the Config Guide.

All the configuration options which are used by Juicebox when the gallery is displayed in a browser (i.e. those options which make a difference to the layout and functionality of a gallery) are included in the Config Options page.
JuiceboxBuilder-Pro does write some extra settings to the gallery's 'config.xml' file which are not included in the Config Options page.
These settings mostly refer to image generation and are included so that if the gallery is opened and edited by JuiceboxBuilder-Pro in the future, the same image settings (e.g. dimensions and quality) will be used.

Side Note: config.xml and index.html are really a pair of files to be considered together. JbB changes both files depending on settings selected.

All configuration options (required by both Juicebox and JuiceboxBuilder-Pro) and image data are stored in the gallery's 'config.xml' file.
The 'index.html' file contains just the gallery's embedding code and the SEO Content (if the 'Add SEO Content' checkbox is selected in JuiceboxBuilder-Pro's 'Customize -> Sharing' section).
The SEO Content contains the image paths, titles and captions.
The only configuration options that are stored in the embedding code are the Embed Options, backgroundColor, galleryWidth and galleryHeight.
JuiceboxBuilder-Pro writes values for these options to the 'config.xml' file (again options which are not used by Juicebox when the gallery is displayed) so that the application's interface can be populated with the correct values when the gallery is opened for editing.
(JuiceboxBuilder-Pro reads only the gallery's 'config.xml' file (and not the 'index.html' file) on opening a gallery so all data required to recreate a gallery is stored in the 'config.xml' file.)

Now, there will always be a setting for 'show open button' in your config.xml.

As you correctly mention, default values do not need to be written to the 'config.xml' file.
If a particular configuration option is not present in the 'config.xml' file, then Juicebox will use the option's default value.
If you reset an option to its default value using its own input field (e.g. checkbox or combobox), then the option will remain in the 'config.xml' file (with the correct default value).
However, if you reset an option's value using the 'cross-in-a-circle' icon to the right of the option (in JuiceboxBuilder-Pro's interface), then the option will be removed from the 'config.xml' file.
Essentially, if a value is set by the user (even to a default value), then the option will be present in the 'config.xml' file.

I don't know what performance that might make on slower, low powered devices.

Having all configuration options listed in a 'config.xml' file really won't make any noticeable difference in a real-world scenario and is nothing to worry about.

Go to forum: Tricks and Tips

627 Reply by Steven @ Juicebox

(1 replies, posted in Tricks and Tips)

Stickied! Thanks!

Go to forum: Tricks and Tips

628 Topic by Steven @ Juicebox

(0 replies, posted in Tricks and Tips)

To quickly and easily copy configuration options from one gallery to another, you can create a preset (noted in the JuiceboxBuilder User Guide) from the original gallery and apply the preset to a new gallery.

(1) Open the original gallery in JuiceboxBuilder.
(2) Save the gallery's configuration options as a preset file (select 'Presets -> Save Preset...' from the drop-down menu at the top of the application).
(3) Open or create a new gallery in JuiceboxBuilder.
(4) Load the preset file ( 'Presets -> Load Preset...' ) to apply the configuration options stored in the preset file to the gallery.
(5) Save the gallery on the 'Publish' tab.

Those who are confident manually editing files can simply copy and paste the configuration options from one gallery's 'config.xml' file to another. (Configuration options are stored as attributes to the opening <juiceboxgallery> tag.)

Go to forum: Tricks and Tips

629 Topic by Steven @ Juicebox

(0 replies, posted in Tricks and Tips)

The Juicebox Plugin for Lightroom does not support a traditional 'preset' file (as used by JuiceboxBuilder) but you can create a 'template' in Lightroom which can be loaded at any time to apply a certain combination of configuration options to a gallery. (This will save you from having to set each configuration option individually.)

With the settings as you want to save them (in the Lightroom plugin's interface), click the + sign to the right of the text 'Template Browser' (in the left panel of the 'Web' section) and select a name for your template.
At any time in the future, if you want to apply these settings to a new gallery, just expand the 'Template Browser' control panel, scroll down to the 'User Templates' section and select your template.

Go to forum: Tricks and Tips

630 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

Examining the config.xml and index.html created in the past does not help because the tags in those files don't match the names of the settings in the LR UI.

The configuration options (stored as attributes to the opening <juiceboxgallery> tag in the gallery's 'config.xml' file) should match up with their corresponding settings in the Lightroom interface.
For example showAutoPlayButton (in the 'config.xml' file) is listed as "Show Auto Play Button" in the Lightroom plugin's 'Appearance -> Button Bar' section.
If you're not sure which section a certain configuration options is listed under, then search for the option name on the Config Options page and check which section header it comes under (and then scroll down the 'Appearance' section in the Lightroom plugin's interface until you find section header that you are looking for).

In Lightroom, you can save a set of Juicebox configuration options (like a JuiceboxBuilder preset) as a template.
With the settings as you want to save them, click the + sign to the right of the text 'Template Browser' (in the left panel of the 'Web' section) and select a name for your template.
At any time in the future, if you want to apply these settings to a gallery, expand the 'Template Browser' control panel, scroll down to the 'User Templates' section and select your template.

Alternatively, for a quick and easy way to copy configuration options from one gallery to another, you can just copy and paste the options (essentially the entire opening <juiceboxgallery> tag) from one gallery's 'config.xml' file to another (in a plain text editor).

Another thing you could do is open a gallery (whose options you'd like to copy) in JuiceboxBuilder-Pro.
Now, go to 'Presets -> Save Preset...' from the drop-down menu at the top (to save the gallery's configuration options as a preset file).
You can now open any other gallery in JuiceboxBuilder-Pro and load the preset file (Presets -> Load Preset...') to apply all the configuration options stored in the preset file to the gallery. (Then, just re-save the gallery on the 'Publish' tab.)

I hope this helps.

Go to forum: Juicebox-Pro Support

631 Reply by Steven @ Juicebox

(8 replies, posted in Juicebox-Pro Support)

Thanks!

Go to forum: Juicebox-Pro Support

632 Topic by Steven @ Juicebox

(0 replies, posted in Tricks and Tips)

With Juicebox, you are able to create as many individual galleries as you like but if you want to link them together, you would normally need to do so manually following the online examples in the Embedding Multiple Galleries support section.

Otherwise, for an automated solution, you could use Showkase (a PHP web application) to create a complete portfolio website online, integrating as many Juicebox galleries as you like (all indexed on gallery index pages) without the need for any manual coding at all.

However, for a quick and easy way to link together a few Juicebox galleries, you might like to try this method.

(1) Create your Juicebox galleries as normal (with JuiceboxBuilder, for example) and name the gallery folders 'gallery1', 'gallery2', etc. (This naming convention is important for this method to work.)
(2) Use the code below to create an HTML file, put the file in the same directory as the gallery folders and open the HTML file in a browser.

That's it. The file will initially load the first gallery ('gallery1') and will provide links to all Juicebox galleries.
You can edit the HTML code (to change the page header, colors, etc.) in a plain text editor if you like.

This is not intended to be anything like a replacement for Showkase (which is a fully-featured website creation tool with full support for creating Juicebox-Pro galleries within its interface).
It is just a quick and easy way to display a few already-made Juicebox galleries.

I hope it helps someone!

<!DOCTYPE html>
<html lang="en">
    <head>
        <meta charset="utf-8" />
        <meta name="viewport" id="jb-viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1.0, maximum-scale=1.0, user-scalable=0" />
        <style type="text/css">
            html, body {
                height: 100%;
                overflow: hidden;
            }
            body {
                background-color: #222222;
                margin: 0px;
            }
            #header {
                background-color: #222222;
                color: #666666;
                font-family: sans-serif;
                font-size: 20px;
                padding: 10px 0px;
                text-align: center;
                width: 100%;
            }
            #page {
                font-size: 30px;
            }
            #menu {
                padding: 10px 40px 0px 40px;
            }
            #footer {
                background-color: #222222;
                bottom: 0px;
                color: #666666;
                font-family: sans-serif;
                font-size: 20px;
                left: 0px;
                position: relative;
                text-align: center;
                width: 100%;
            }
            #wrap {
                margin: 0 auto;
                width: 80%;
            }
            .gallery {
                cursor: pointer;
            }
            .gallery.selected {
                text-decoration: underline;
            }
            span.gallery:hover {
                color: #888888;
            }
        </style>
        <script type="text/javascript" src="gallery1/jbcore/juicebox.js"></script>
        <title></title>
    </head>
    <body>
        <div id="header">
            <div id="page"></div>
            <div id="menu"></div>
        </div>
        <div id="wrap">
            <div id="juicebox-container"></div>
        </div>
        <div id="footer">
            <div id="description"></div>
        </div>
        <script type="text/javascript">

            // Enter Page Title here
            var page = "Multiple Galleries";

            // Initialize Juicebox object variable name
            var jb;

            // Function to process all galleries
            function doProcess(counter, gallery) {
                $.get('gallery' + counter + '/config.xml', function(data) {

                    // Build gallery folder name
                    var base = 'gallery' + counter;

                    // Create space between links
                    if (counter > 1) {
                        $('#menu').append($('<span />').html('&nbsp;&nbsp;&nbsp;'));
                    }

                    // Fetch Gallery Title from gallery XML file
                    var title = $.trim($(data).find('juiceboxgallery').attr('galleryTitle')) || 'Untitled';

                    // Fetch Gallery Description from gallery XML file
                    var description = $.trim($(data).find('juiceboxgallery').attr('galleryDescription')) || '';

                    // Add link to Document Object Model
                    $('#menu').append($('<span />').attr('id', base).addClass('gallery').data('description', description).html(title));

                    // Initially load gallery
                    if (counter === gallery) {
                        loadGallery(base, description);
                    }
                }).done(function() {

                    // Process next gallery
                    doProcess(++counter, gallery);
                }).fail(function() {

                    // Show header and footer when all galleries have been processed
                    $('#header, #footer').css('visibility', 'visible');

                    // Layout page and resize gallery
                    doLayout();
                });
            }

            // Function to layout page and resize gallery
            function doLayout() {
                var windowHeight = parseInt(window.innerHeight ? window.innerHeight : $(window).height(), 10);
                var headerHeight = parseInt($('#header').outerHeight(true), 10);
                var footerHeight = parseInt($('#footer').outerHeight(true), 10);
                var galleryHeight = windowHeight - headerHeight - footerHeight;
                $('#wrap').height(galleryHeight);
                if (jb) {
                    var galleryWidth = parseInt($('#wrap').innerWidth(), 10);
                    window.setTimeout(function() {
                        jb.setGallerySize(galleryWidth, galleryHeight);
                    }, 500);
                }
            }

            // Function to load gallery, underline selected link and show Gallery Description in page footer
            function loadGallery(base, description) {

                // Load gallery
                jb = new juicebox({
                    backgroundColor: "#222222",
                    baseUrl: base + "/",
                    containerId: "juicebox-container",
                    galleryHeight: "100%",
                    galleryWidth: "100%"
                });

                // Style selected link
                $('.gallery').removeClass('selected');
                $('#' + base).addClass('selected');

                // Show Gallery Description in page footer
                $('#description').css('padding', description ? '10px 40px' : '0px').html(description);
            }

            // Show Page Title in browser tab
            document.title = page;

            // Check if jQuery is loaded
            if (typeof jQuery === 'undefined') {

                // Show Page Title in page header
                document.getElementById('page').innerHTML = page;

                // Show message if no galleries found
                document.getElementById('menu').innerHTML = '<span>No galleries found.</span>';
            } else {

                // Run following when Document Object Model is complete
                $(document).ready(function() {

                    // Register resize handler to run doLayout function when browser window is resized
                    $(window).resize(doLayout);

                    // Register click handler to run loadGallery and doLayout functions when link is clicked
                    $('#menu').on('click', '.gallery', function() {
                        var base = $(this).attr('id');
                        var description = $(this).data('description');
                        loadGallery(base, description);
                        doLayout();
                    });

                    // Show Page Title in page header
                    $('#page').html(page);

                    // Hide header and footer until all galleries have been processed
                    $('#header, #footer').css('visibility', 'hidden');

                    // Fetch gallery id from query string
                    var gallery = 1;
                    var term = 'gallery';
                    if (window.location.search) {
                        var queryArray = {};
                        var queryComponent;
                        var queryString = unescape(window.location.search);
                        var re = new RegExp('([^?=&]+)(?:=([^&]*))?', 'g');
                        while (queryComponent = re.exec(queryString)) {
                            queryArray[queryComponent[1]] = queryComponent[2];
                        }
                        var queryInteger = parseInt(queryArray[term], 10);
                        if (!isNaN(queryInteger)) {
                            gallery = Math.abs(queryInteger);
                        }
                    }

                    // Process all galleries
                    doProcess(1, gallery);
                });
            }
        </script>
    </body>
</html>

Go to forum: Tricks and Tips

633 Reply by Steven @ Juicebox

(8 replies, posted in Juicebox-Pro Support)

You're welcome!
I've also created a new forum for your 'Tricks and Tips' thread here.
I figured it might be difficult to find a particular tip if they were all in a single thread so I've split the thread into individual tips (so that each tip can have its own conversation and replies), each with its own topic heading.

Go to forum: Juicebox-Pro Support

634 Reply by Steven @ Juicebox

(8 replies, posted in Juicebox-Pro Support)

We've now changed the order of options in the Config Options page so that it matches the order in JuiceboxBuilder-Pro.
It should hopefully be a little easier to find the definition of any specific option now.

Go to forum: Juicebox-Pro Support

635 Reply by Steven @ Juicebox

(2 replies, posted in Tricks and Tips)

That's right, the 'config.xml' file can be opened (and edited) in any plain text editor.

Just to avoid any confusion, captions are included in the 'index.html' file only if the 'Add SEO Content' checkbox is selected in JuiceboxBuilder-Pro's 'Customize -> Sharing' section. The SEO Content is included primarily for SEO purposes (please see here for further details) but it also has the added bonus of allowing the images (and captions) to be seen in browsers which have JavaScript disabled.

Go to forum: Tricks and Tips

636 Topic by Steven @ Juicebox

(0 replies, posted in Tricks and Tips)

Here's a tip which might be useful for users with many galleries.
It is possible for multiple galleries to share a single 'jbcore' folder (rather than having an individual 'jbcore' folder for each and every gallery).
In doing so, it would be possible to upgrade every gallery on your website at once (for example, when a new version of Juicebox is released) by just replacing a single 'jbcore' folder (rather then replacing many of them in different locations).

Instructions can be found here: https://www.juicebox.net/support/embedd … ore-folder

Admittedly, if you already have multiple galleries on your website, you'd need to modify the paths to the shared 'juicebox.js' file in each gallery's embedding code but for someone starting out and planning to have many galleries, it might be worth considering.

Go to forum: Tricks and Tips

637 Reply by Steven @ Juicebox

(2 replies, posted in Tricks and Tips)

If anyone wants to extend the width of their images (for a wider caption width when setting captionPosition="BELOW_IMAGE"), then you might like to try using IrfanView (a free image viewer/editor for Windows users) to do so. There's a fairy easy way to do this quickly and easily (without having to create a background image and then copy, paste and center the actual image on top of it).
In IrfanView, open your image and select 'Image -> Change canvas size...'. You can then extend the canvas of the image to the left, right, top and bottom (all independently of each other) by however many pixels you like and you can choose whatever color you want as the canvas (background).
You could even do this for many images at once as a batch process via 'File -> Batch Conversion/Rename... -> Use advanced options (checkbox) -> Advanced (button) -> Canvas size (checkbox) -> Settings (button)'.

Otherwise, some users might just like to use captionPosition="BOTTOM" or captionPosition="BELOW_THUMBS" for a wider caption width than captionPosition="BELOW_IMAGE" may provide (depending on the layout of the layout of the gallery).

Go to forum: Tricks and Tips

638 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

Collecting ideas for the requests thread,

I am not the author of Juicebox (so I really don't know which ideas might be considered for future versions) but I look forward to reading your suggestions nonetheless!

Go to forum: Juicebox-Pro Support

639 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

Maybe other users would have some ideas... Feel free to chime in, Juicebox users!
Ultimately, everyone may have a different opinion but it would be nice to hear from some Juicebox users out there who already have large galleries.

One thing I would say though, is try to keep your galleries smaller rather than larger. No matter how you design your gallery's layout, visitors to your website may end up with click-fatigue (or lose patience with an AutoPlay gallery) if there are too many images in your gallery (although what constitutes as 'too many' is up for debate).
Maybe you could split up your gallery into a couple of smaller galleries. I try to keep my galleries small (under 100 images) if possible.

Go to forum: Juicebox-Pro Support

640 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

A Juicebox-Pro 'Preset' handles only configuration options.
However, you could modify the template file that JuiceboxBuilder-Pro uses to generate the gallery's 'index.html' page and add your custom <link> tag to it. Try the following:

Open the following file in a plain text editor:
Mac: /Applications/JuiceboxBuilder-Pro.app/Contents/Resources/template/index.html
Windows: C:\Program Files (x86)\JuiceboxBuilder-Pro\template\index.html

Now, add your custom <link> tag somewhere between the <head> and </head> tags.
Just use the image's filename (essentially a relative path to the image in the gallery folder) in the <link> tag.

Each time a new gallery is created by JuiceboxBuilder-Pro, the gallery's index.html' file will include your custom code.

All you then need to do is copy the image into the gallery folder (alongside the 'index.html' file).

I hope this helps.

Go to forum: Juicebox-Pro Support

641 Reply by Steven @ Juicebox

(8 replies, posted in Juicebox-Pro Support)

No problem! Sorry if the order of options was a little confusing!

Go to forum: Juicebox-Pro Support

642 Reply by Steven @ Juicebox

(8 replies, posted in Juicebox-Pro Support)

When thumbnails out number 'Max Thumb Columns', is there a setting to advance the thumbnails one by one instead of set by set?

No. Unfortunately, the thumbnail arrows always navigate through the thumbnails one page at a time (rather than one thumbnail at a time).
However, if you like, you could put forward your suggestion for a future version by posting it in the Feature Requests forum thread.
This keeps all the ideas together and ensures that they are not overlooked by the developers.
I do not know the likelihood of any suggestions being implemented in future versions but this is certainly the best place for all ideas.

Like there are more options under 'Main Image' than are explained on the Config Page  :-)

There are 20 configuration options available in JuiceboxBuilder-Pro's 'Customize -> Main Image' section and all 20 are listed in the Main Image section of the Config Options page.
If you find that any configuration options are missing from the Config Options page, then please let me know what they are so that I can add them to the page. Thank you.

JuiceBox is a great product, worth every penny.

I'm glad you're getting on well with Juicebox!

Go to forum: Juicebox-Pro Support

643 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

It sounds like something may have happened during upload to break your galleries.
Check the 'Transfer type' (ASCII vs Binary) in your FTP program. (I use Filezilla and 'Auto' usually handles things fine.)
If your gallery files were uploaded as ASCII, then the JavaScript file might have ben broken during transfer.
Try reuploading everything as Binary to see if this helps.

Otherwise, please post a link to one of your galleries which does not work so that I can take a look at the problem for myself and hopefully help further.
If you do not want to post a link publicly, then please email me. (My email address can be found next to my username here in the forum, to the left of this post.)
Thank you.

Go to forum: Juicebox-Pro Support

644 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

It's an odd one, indeed.
If there was a problem with the certificate or digital signature, then I would have expected a more widespread problem with many reports of failure (rather than what seems to be a couple of isolated cases).
At least winding the clock back (temporarily whilst installing the application) seems to be a suitable workaround.
In any case, I'm glad you've got it working. Thank you for letting me know. It's most appreciated.

Go to forum: Juicebox-Pro Support

645 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

Greetings, and Happy Holidays, Steven! My apologies for not getting back to you sooner.

No problem at all!

Thanks to your help you can close this marked as "Solved"

Will do!

I had some slight tweaking to do on my end, but it's working perfectly now.

That's great to hear! Thank you for taking the time to post back to let me know.

Thanks again, wishing you the best for the coming year!

Happy New Year to you, too!

Go to forum: Juicebox-Pro Support

646 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

Thanks Steven.

You're welcome. I'm sorry to hear that you have not yet been able to resolve your problem., though.
Did all of the above carefully, step by step. I've probably used up my 5 download limit trying to solve this.
Don't worry about the 5 download limit. If your link expires, just fill in the Download Link Request Form and we'll send you a new one (there is no limit to how many times you can fill in the form).

This is from my Win10 machine. Same error as in Win7.

Thank you for providing your log file. It is very strange that you encounter a "Package signature validation failed" message.
I have just completely uninstalled (manually removing all related files after the uninstallation process) and reinstalled JuiceboxBuilder-Pro on my own Windows 10 computer and it worked fine.

That is, however, the same message that the user who had to wind back his system clock a couple of years to install JuiceboxBuilder-Pro received so, if you have not yet tried this odd suggestion, then it might be worth trying.

Another suggestion that I did not mention in my notes above is to try an older version of Adobe AIR.
I would not normally recommend using older software but, in the absence of knowing exactly what is causing your problem and in the interest of getting JuiceboxBuilder-Pro up and running, it is something that I'd try myself.
JuiceboxBuilder-Pro requires Adobe AIR v2.0 or later so you could try a version such as v13.0 which you can download from the Adobe AIR archive download page here.

(I've added this in my post above just so my post above is complete with all known suggestions so that I can refer other users to the post if necessary.)

I hope these additional notes/suggestions help.

Go to forum: Juicebox-Pro Support

647 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

Yes, a big help. Thanks for the quick reply.

You're welcome!

Now if I can get it installed in Win7. Nothing but errors. Followed every link on the subject I could find.

I'm sorry to heat that you are having trouble installing JuiceboxBuilder-Pro on a Windows 7 computer.
JuiceboxBuilder-Pro should work fine under Windows 7.

Here are a few hints and tips (although you might already have tried most or all of them).

#1 Check out the Install Issues in the JuiceboxBuilder User Guide in case any of the notes describe the problem you are facing and help.

#2 If using MacOS Catalina (10.15), then please see the additional steps required to install JuiceboxBuilder-Pro here.

#3 Make sure that you are using the latest version of JuiceboxBuilder-Pro (v1.5.1).
If necessary, full instructions for downloading the latest version can be found on the Upgrading Juicbebox support page.

#4 Make sure that you have extracted the 'juicebox_pro_1.5.1.zip' file to your hard drive (rather than just looking inside the file with a zip program) and that you are not running the 'JuiceboxBuilder-Pro.air' file from a restricted file system or network drive.

#5 Make sure that the 'juicebox_pro_1.5.1.zip' and 'JuiceboxBuilder-Pro.air' files are not corrupt.
(If you have been able to extract the 'juicebox_pro_1.5.1.zip' file without any errors, then the chances are that your files are OK.)

Name: juicebox_pro_1.5.1.zip
Filesize: 1,912,372 bytes
MD5: 684b9d42be40906ac775aecfbb8631d8
SHA1: 872bcd0b62ef9841eab672e6a12f431919a4d969

Name: JuiceboxBuilder-Pro.air (v1.5.1)
Filesize: 1,390,776 bytes
MD5: 1030cd51905c5e432f4d57a7bfa4e203
SHA1: 0790b8df79efaf6f0b89624884252fd07001149e

You can check the MD5 and SHA1 hashes of files with a free program such as HashCalc.

#6 Make sure that you are using the latest version of Adobe AIR (v32.0).
If necessary, the latest version can be downloaded from the Adobe AIR download page here.

#7 Check out the "Troubleshoot Adobe AIR installation" help pages below in case the problem is with Adobe AIR (rather than with JuiceboxBuilder-Pro).
Mac: https://helpx.adobe.com/air/kb/troubles … ac-os.html
Windows: https://helpx.adobe.com/air/kb/troubles … ndows.html

#8 Try using an older version of Adobe AIR.
JuiceboxBuilder-Pro requires Adobe AIR v2.0 or later so you could try a version such as v13.0 which you can download from the Adobe AIR archive download page here.
(I would not normally recommend using an old version of any software but it might be worth trying to see if it makes a difference.)

#9 Try completely disabling any third-party security software that you might have installed (e.g. Avast or AVG), including real-time protection and ransomware detection, before attempting to install JuiceboxBuilder-Pro in case this may somehow be interfering the JuiceboxBuilder-Pro installation.
(Please do so at your own risk and be sure to disconnect from the internet first.)

#10 Check that your system clock is accurate (and resync with a known time server if necessary) before attempting to install JuiceboxBuilder-Pro. (One user actually claims to have had to wind back his system clock 2 years in order to install JuiceboxBuilder-Pro. This seems to have been an isolated incident and no-one is quite sure why this was necessary but it might be something worth trying if nothing else works.)

#11 Try the complete uninstall/reinstall procedure below.

(1) Uninstall your current version of JuiceboxBuilder-Pro (if you have a version installed).
Mac: Delete the 'JuiceboxBuilder-Pro' file from the Applications folder and empty your Trash.
Windows: Use the uninstaller in the 'Control Panel -> Programs -> Uninstall a program...' list.

(2) After uninstalling JuiceboxBuilder-Pro, please check that there are no files are left behind (even from a failed installation) by manually deleting the following folders (if they exist) from your hard drive:
Mac:
/Applications/JuiceboxBuilder-Pro.app/
/Users/Username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
/Users/Username/Library/Preferences/JuiceboxBuilder-Pro
Windows:
C:\Program Files (x86)\JuiceboxBuilder-Pro
C:\Users\Username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Pro
C:\Users\Username\AppData\Roaming\JuiceboxBuilder-Pro
C:\Users\Username\Documents\JuiceboxBuilder-Pro
You may need to show hidden files to find some of the above locations in Windows File Explorer.

(3) Also, please follow the procedure above (Steps #1 - #2) for JuiceboxBuilder-Lite, too (if you have it installed).
JuiceboxBuilder-Lite and JuiceboxBuilder-Pro can both be installed and run side by side on the same computer but, being that you are experiencing problems, it might be wise to completely clear your system of all JuiceboxBuilder files before trying to reinstall JuiceboxBuilder-Pro.

(4) Uninstall Adobe AIR.

(5) Reinstall Adobe AIR.
You can download the latest version of Adobe AIR (v32.0) from here.
Windows: To install Adobe AIR, instead of just double-clicking the 'AdobeAIRInstaller.exe' installation file, right-click it and select 'Run as administrator'.

(6) Reinstall JuiceboxBuilder-Pro (making sure that it is the latest version, v1.5.1) following the instructions here.

I hope my notes above help.
If you continue to experience difficulties, then please let me know what error message(s) you encounter and, if possible, attach your Adobe AIR log file (C:\Users\Username\AppData\Local\Adobe\AIR\logs\Install.log) to a post so that I can take a look at it and hopefully help further.
Thank you.

Go to forum: Juicebox-Pro Support

648 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

You can specify an 'apple-touch-icon' within your gallery's web page (for both iOS and Android devices) so that, when the gallery's web page is saved to the user's home screen, the custom icon is used.
Please see these links for details:
https://www.computerhope.com/jargon/a/appletou.htm
https://stackoverflow.com/questions/117 … rtcut-icon

You might also want to set a 'shortcut icon' for Android devices.
As noted in the link below:

If you only specify the home screen icon, the web page will not display an icon next to the URL in the web browser.

Please see this link for details:
https://stackoverflow.com/questions/117 … rtcut-icon

I hope this points you in the right direction.

Go to forum: Juicebox-Pro Support

649 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

You can set the color (and opacity) of the caption area's background. In fact, you can set a different color and opacity for the top and bottom of the caption area's background independently of one another so that you have a gradient effect (which is actually the default setting).
You'll find the captionBackColor and captionBackTopColor configuration options in JuiceboxBuilder-Pro's 'Customize -> Color' section. (An opacity of 0 is fully transparent and an opacity of 1 is fully opaque.)

Alternatively, you can move the captionPosition (in JuiceboxBuilder-Pro's 'Customize -> Caption' section) to a non-overlay value such as BELOW_IMAGE, BELOW_THUMBS or BOTTOM so that the caption text is not overlaid on top of the image.

I hope this helps.

Go to forum: Juicebox-Pro Support

650 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

When I view your website on my own iPhone, the gallery's Splash Page is displayed as expected (please see the Screen Modes support section for more details on the Splash Page) but when I click the Splash Page to expand the gallery, I see the error 404 that you reported.

When a gallery is expanded on an iOS device, the gallery is expanded on a new page instead of on top of the embedding page (please see the Expand Gallery Behavior support section) and Juicebox uses the 'full.html' file inside the gallery's 'jbcore' folder to display the gallery.
It looks like the 'full.html' page is not present on your web server when viewed on an iOS device (but the 'full.html' page can be seen on a desktop browser so it is clearly there).

The problem appears to be with access to files inside the 'wp-juicebox' folder when viewed on an iOS device.
If I try to view the 'readme.txt' file directly inside the plugin folder ('wp-juicebox/readme.txt'), I can do so from a desktop browser but not from an iOS device (I have tried my own iPhone) where another error 404 page is displayed.

If there was a problem with the file's permissions (too restrictive), I would have expected to see an error 403 rather than an error 404 page (and this should be consistent across browsers).

Try asking your web host why it is not possible to view this text file on your server from an iOS device:
https://www.sunsoft.com.au/wp-content/p … readme.txt

If they can figure this out, then it should hopefully resolve your problem.

Things I would check and try myself:
(1) Check your web site's .htaccess files(s) for any device-specific rewrite rules.
(2) Check the permissions on the WP-Juicebox plugin's files and folders. (Default permissions of 644 for files and 755 for folders should be fine.)
(3) Make sure that everything (WordPress, WP-Juicebox and Juicebox-Pro itself) is up-to-date. I notice that you are using Juicebox-Pro v1.5.0. You might like to take this opportunity to upgrade to v1.5.1 as many bugs have been fixed since v1.5.0. Please see the Version History for details. Full instructions for downloading the latest version can be found on the Upgrading Juicebox support page and instructions for upgrading the WP-Juicebox plugin can be found on the plugin's own support page here. (I really do not think that upgrading Juicebox-Pro will resolve your problem but I reckon it is probably a worthwhile investment of 5 minutes of your time.)

I hope that my notes above help to point you in the right direction.
Please let me know how you get on. Thank you.

Go to forum: Juicebox-Pro Support