Hi.

I'm sorry to hear that you are having trouble with Juicebox-Pro and that you have not yet had a response from your support email. Chances are that your email has not yet been forwarded to me. I'll look out for it. In the meantime, I hope that my notes below help to resolve your problems.

There is actually only one Juicebox-Pro zip file. There are no different versions for Mac vs PC and we do not make older versions available so all download links point towards the same file (named 'juicebox_pro_1.5.1,zip').
After extracting the zip file, you should have a folder named 'juicebox_pro_1.5.1'.
Directly inside this folder you should see the following contents:

• adobe-lightroom-plugin (folder)

• web (folder)

• JuiceboxBuilder-Pro.air (file)

• readme.html (file)

If you do not see the contents listed above, then perhaps your download is somehow corrupt or incomplete.
Please check the integrity of your 'juicebox_pro_1.5.1.zip' file. It should have the following properties:

Name: juicebox_pro_1.5.1.zip
Filesize: 1,912,372 bytes
MD5: 684b9d42be40906ac775aecfbb8631d8
SHA1: 872bcd0b62ef9841eab672e6a12f431919a4d969

You can check the MD5 and SHA1 hashes of files with a free program such as HashCalc.

If your own 'juicebox_pro_1.5.1.zip' file does not have the properties above, then please try re-downloading the Juicebox-Pro v1.5.1 zip file with the link from your purchase email.

Another possibility is that if you have an anti-virus or security program installed, then it might have somehow mistakenly seen the 'JuiceboxBuilder-Pro.air' file as a potential threat and quarantined the file. Please check to see if this is a possibility.

Yes, if you replace a Juicebox-Lite gallery's 'jbcore' folder with the Pro version from the ''juicebox_pro_1.5.1,zip' file ('juicebox_pro_1.5.1/web/jbcore'), then the gallery will become Pro (with no branding or image limit).
If, after replacing a gallery's Lite 'jbcore' folder for the Pro version, the gallery still exhibits Juicebox-Lite's limitations, then one of two things might have happened:
(1) The 'jbcore' folder has not been replaced successfully. Try deleting the Lite 'jbcore' folder first before copying/pasting the Pro version in its place.
(2) Your browser has cached (and is displaying) the Juicebox-Lite files. Try completely clearing your browser's cache before reloading your gallery's web page.

I hope my notes above help.
Please let me know how you get on and if I can be of any further assistance.
Thank you.

You're welcome!
I'm glad that everything is working again.

Thank you for posting your query over in the Flickr forum.
I was just about to post in the Flickr forum myself earlier on (with further details of the problem from my own tests) when I checked and noticed that things were back to normal.

Hopefully everything will run smoothly from now on.

I have checked a sample photoset_id in the Flickr Api Explorer for flickr.photosets.getPhotos and notice that the 'title' variable has returned to the JSON data.
I also see that espirito-de-aventura's flickrSetId based gallery is back up and running.

It looks like this has just been a temporary glitch in the Flickr API which has now been resolved.
Please post back if you encounter any further problems with Flickr sets.
Thank you.

Thank you for reporting this problem.

Unfortunately, it looks like Flickr may have changed their API, resulting in galleries using flickrSetId failing to display images (although I can find no documentation of this change on Flickr's website).

I'm not sure if this is a temporary glitch or a permanent change but I have notified the developers who will certainly investigate further.
In the meantime, it looks like the problem affects only flickrSetId so a workaround would be to use a flickrUserName or flickrUserId in conjunction with flickrTags instead.

I'll post back in this thread when I have any further new on this issue.

Your Juicebox gallery page is https:// but you are trying to load the font via http:// so it is likely being blocked and not being loaded.

<link href='http://fonts.googleapis.com/css?family=Great+Vibes|Expletus+Sans|Overlock+SC' rel='stylesheet' type='text/css'>

In your other web page, you load the font using the following code, the leading double slash uses the same protocol (https:// vs http://) as the page itself:

<link href='//fonts.googleapis.com/css?family=Great+Vibes|Expletus+Sans|Overlock+SC' rel='stylesheet' type='text/css'>

Use the leading double slash notation in your Juicebox gallery page and this should hopefully resolve your problem.

Unfortunately, due to certain browser security restrictions, it is not possible to preview Juicebox galleries locally (from your computer's hard drive) in all browsers.

When trying to preview a Juicebox gallery locally in Chrome or Opera, you will see the "Juicebox can not display locally in this browser." message. Please see this FAQ for details:
When I view my gallery locally, I see the message "Juicebox can not display locally in this browser". Why?

However, you can preview Juicebox galleries locally in Firefox (after performing the tweak noted in this forum post), Safari (after performing the tweak noted in this forum post) and Edge (no tweak required).

Please note that this applies only to previewing a gallery locally. There is no problem once the gallery has been uploaded to a web server where it can be viewed in any modern browser without issue.

I hope this helps to clarify things.

Thank you for the additional information.

I've just cleared my Mobile Safari and Mobile Chrome caches and have reloaded your gallery again in both browsers on my iPhone.
All five thumbnails appear as expected (no blank icons) and the images load almost instantly (no hexagonal spinner) when the thumbnails are clicked.

There certainly seems to be no problem with the gallery files on your web server (or the speed of the web server itself).
This seems to suggest that the problem may lie with either your device or internet connection (although, from what you say, neither seems likely).
Please try viewing our own demo galleries in Chrome on your Galaxy 7 to see if the same thing happens and let me know what you see.
It might help us to pinpoint the root of the problem. Thank you.

Demo Galleries: https://www.juicebox.net/demos/

I'm glad you're getting on OK. Thank you for letting me know.
I'll mark this thread as [SOLVED] but if you run into any further difficulties, just post back and I'll do my best to help you out.

You're welcome!

That's good news. Thank you for letting me know.

I've just tried to replicate your problem again by switching between galleries in JuiceboxBuilder-Pro (without closing the program) and by opening gallery files in other programs at the same time (which I would not recommend) but I still cannot reproduce the problem you describe so I'm really not sure what the cause of your problem is.
If you can give me a detailed and specific set of steps that I can use to try to replicate your problem, I'll try again.

In the meantime, it sounds like if you edit one gallery at a time (closing and reopening JuiceboxBuilder-Pro each time) and are careful not to open any edit any gallery files in other programs whilst the gallery is open in JuiceboxBuilder-Pro, then you should hopefully be fine.

OK, please let me know if you run into any further problems.

You're welcome!

I'm not really sure exactly what the problem is.
Are you able to explain your problem ("it stays locked in the home page") in greater detail?

Can you give me a set of steps that you go through to reproduce the problem and then let me know exactly what happens and what you expect to happen?

All I can think of at the moment is that either:
(1) You may have some security software installed on your computer which might somehow be interfering with the functionality of JuiceboxBuilder-Pro. Try temporarily disabling any security software that you have installed (please do so at your own risk and ensure that you are disconnected from the internet first) to see if this makes a difference.
... or:
(2) You may have (or have had at one point) a gallery file open in a program (such as a browser, editor or imaging program) whilst the gallery is open in JuiceboxBuilder-Pro and JuiceboxBuilder-Pro has not been able to delete its temporary working folder on closing (due to the other program having a temporary lock on the file) which can render the 'Open Gallery...' button inoperable when JuiceboxBuilder-Pro is next run.
With JuiceboxBuilder-Pro closed, navigate to C:\Users\Username\Documents\JuiceboxBuilder-Pro\ in your Windows File Explorer and, if there is a folder named .tempGallery there, please delete it manually.

Also, please make sure that you are not saving and/or opening galleries from an online synced folder (e.g. Dropbox or Google Drive) as this has been known to cause problems with opening galleries.

I hope that these suggestions help.
If not, then please explain your problem in greater detail and I'll try to help further.
Thank you.

If you change configuration options or add images to an existing gallery, then you'll need to re-upload:
(1) The 'config.xml' file (which stores the configuration options and the image data).
(2) The new images (in the 'images' folder).
(3) The new thumbnails (in the 'thumbs' folder).

There will be no need to re-upload the 'jbcore' folder (this remains the same for all galleries) or the 'index.html' file (which contains the gallery's embedding code).

NB
You will need to re-upload the 'index.html' file (or change your gallery's embedding code) if you change the gallery dimensions or background color as these configuration options (galleryWidth, galleryHeight and backgroundColor) are set in the embedding code rather than the 'config.xml' file.

Modifying the gallery's 'theme.css' file (or updating Windows) should not prevent JuiceboxBuilder-Pro from opening the gallery.
In fact, I have modified your gallery (the one I downloaded earlier) and can open the modified gallery without any problem in JuiceboxBuilder-Pro. (I run the latest release version of Windows 10 Pro 1903 Build 18362.418.)

I really do not know what might have caused your problem .
If you had a gallery file open in another program (for example, if you had the 'config.xml' file open in a text editor) whilst the gallery was still open in JuiceboxBuilder-Pro, then there is a chance that JuiceboxBuilder-Pro would not be able to empty its temporary working folder when closing the application but this usually results in the 'Open Gallery...' button being inoperable (rather than triggering an 'Invalid Gallery Folder' error message).
In any case, I am glad to hear that you have been able to resolve your problem. Thank you for letting me know.

I have modified your gallery and have emailed you a link to the zip file.
The modified gallery is inside a folder named 'Annee-modele_MODIFIED'.

I have modified three files:
(1) index.html - I added the necessary code to override the Download Button's functionality.
(2) config.xml - I added some configuration options (and changed some others).
(3) theme.css - I modified line 825 to change the icon for the Download Button.

Open the 'index.html' file in a browser and you'll see the result.

Please note that although the gallery will open in JuiceboxBuilder-Pro, the Download Button will still have the regular Download Button icon when viewed in JuiceboxBuilder-Pro's live preview window. (JuiceboxBuilder-Pro reads only the gallery's 'config.xml' file when opening a gallery and knows nothing about the modifications made to the 'index.html' and 'theme.css' files.)
Also, if you do open the gallery in JuiceboxBuilder-Pro and re-save the gallery on the 'Publish' tab, then please note that the modifications will be lost (as JuiceboxBuilder-Pro will overwrite the modified 'index.html' and 'theme.css' files).

I have included the original gallery in my zip file (in a folder named 'Annee-modele_ORIGINAL') so that you can compare the 'index.html', 'config.xml' and 'theme.css' files to see the changes that I have made.

I hope this helps.