626

(10 replies, posted in Juicebox-Pro Support)

If you want to change the color and font size for just the Gallery Title, then you can do so using HTML formatting (without needing to edit the gallery's 'theme.css' file).
Please see this FAQ for details:
How do I add HTML formatting to the Gallery Title or Back Button?

For example, you could enter a Gallery Title such as the following into JuiceboxBuilder-Pro's 'Customize -> Lite -> Gallery Title' field (changing the values as appropriate):

<span style="color: #0000ff; font-size: 48px;">Gallery Title text goes here.</span>

If you really want to change the font and color for just the Gallery Title via CSS, then add the following to the foot of your gallery's 'theme.css' file (changing the values as appropriate):

/* GALLERY TITLE - LARGE SCREEN MODE */
.jb-area-large-mode-title {
    font-size: 48px !important;
    color: #0000ff !important;
}

/* GALLERY TITLE - SMALL SCREEN MODE */
.jb-idx-ssm-title-wrapper {
    font-size: 48px !important;
    color: #0000ff !important;
}

627

(10 replies, posted in Juicebox-Pro Support)

I just opened a gallery edit no problem it's open and I saved it...

That's good news. Thank you for letting me know.

I've just tried to replicate your problem again by switching between galleries in JuiceboxBuilder-Pro (without closing the program) and by opening gallery files in other programs at the same time (which I would not recommend) but I still cannot reproduce the problem you describe so I'm really not sure what the cause of your problem is.
If you can give me a detailed and specific set of steps that I can use to try to replicate your problem, I'll try again.

In the meantime, it sounds like if you edit one gallery at a time (closing and reopening JuiceboxBuilder-Pro each time) and are careful not to open any edit any gallery files in other programs whilst the gallery is open in JuiceboxBuilder-Pro, then you should hopefully be fine.

I will give you news if Gallery does not open

OK, please let me know if you run into any further problems.

Thank you for all this information

You're welcome!

628

(10 replies, posted in Juicebox-Pro Support)

Thank you for the additional information.
I think I understand your problem better now, thank you. (The "Open Gallery..." button on the 'Start' tab is not responsive.)

Windows Defender should not cause any problems and there have never been any reports of any interference from Windows Defender so you can safely keep Windows Defender active at all times.

The most likely cause of an "Open Gallery..." button which does not work is a persistent .tempGallery folder, as I mentioned in my last post. (A .tempGallery folder will only remain after JuiceboxBuilder-Pro is closed if there is a lock on a gallery file from another program so I recommend not editing any gallery files until after the gallery has been saved and JuiceboxBuilder-Pro has been closed.)
Your second screenshot shows the contents of the C:\Users\Username\Documents\JuiceboxBuilder-Pro\presets folder.
The .tempGallery folder (if there is one) will be inside the C:\Users\Username\Documents\JuiceboxBuilder-Pro folder alongside (not inside) the 'presets' folder. Please see the screenshot attached to this post.
Go back one level to the C:\Users\Username\Documents\JuiceboxBuilder-Pro folder and see if there is a .tempGallery folder there.

Here is another thing to try which might help.
(1) Close JuiceboxBuilder-Pro.
(2) Navigate to the C:\Users\Username\AppData\Roaming\Adobe\AIR\ELS folder.
(3) Delete the 'JuiceboxBuilder-Pro' folder inside the 'ELS' folder.
You may need to show hidden files to find and navigate inside the 'AppData' folder in Windows File Explorer.

If you continue to experience difficulties, then please try installing JuiceboxBuilder-Lite from the Juicebox-Lite zip package which you can find on the Download Page. (JuiceboxBuilder-Pro and JuiceboxBuilder-Lite can be installed and run side-by side on the same computer without interfering with each other.)
If the same problem happens with both programs, then there is likely a system-wide issue on your computer affecting both programs.
If JuiceboxBuilder-Lite works (whereas JuiceboxBuilder-Pro does not), then the problem would appear to be specific to your JuiceboxBuilder-Pro installation and a complete uninstall and reinstall (following the procedure in this forum post) should solve the problem.

One other thing that has helped another user (with a slightly different problem) was to uninstall Adobe AIR, install an older version of AIR and then upgrade AIR. Details are in this forum post.

I hope my notes above help.

629

(10 replies, posted in Juicebox-Pro Support)

I'm not really sure exactly what the problem is.
Are you able to explain your problem ("it stays locked in the home page") in greater detail?

Can you give me a set of steps that you go through to reproduce the problem and then let me know exactly what happens and what you expect to happen?

All I can think of at the moment is that either:
(1) You may have some security software installed on your computer which might somehow be interfering with the functionality of JuiceboxBuilder-Pro. Try temporarily disabling any security software that you have installed (please do so at your own risk and ensure that you are disconnected from the internet first) to see if this makes a difference.
... or:
(2) You may have (or have had at one point) a gallery file open in a program (such as a browser, editor or imaging program) whilst the gallery is open in JuiceboxBuilder-Pro and JuiceboxBuilder-Pro has not been able to delete its temporary working folder on closing (due to the other program having a temporary lock on the file) which can render the 'Open Gallery...' button inoperable when JuiceboxBuilder-Pro is next run.
With JuiceboxBuilder-Pro closed, navigate to C:\Users\Username\Documents\JuiceboxBuilder-Pro\ in your Windows File Explorer and, if there is a folder named .tempGallery there, please delete it manually.

Also, please make sure that you are not saving and/or opening galleries from an online synced folder (e.g. Dropbox or Google Drive) as this has been known to cause problems with opening galleries.

I hope that these suggestions help.
If not, then please explain your problem in greater detail and I'll try to help further.
Thank you.

630

(10 replies, posted in Juicebox-Pro Support)

I received the modification I will be able to modify all my Gallery.

That's great! Thank you for letting me know.

Thank you very much for all the help you gave me.

You're welcome!

Have a good day.

You, too!

631

(1 replies, posted in Juicebox-Pro Support)

If you change configuration options or add images to an existing gallery, then you'll need to re-upload:
(1) The 'config.xml' file (which stores the configuration options and the image data).
(2) The new images (in the 'images' folder).
(3) The new thumbnails (in the 'thumbs' folder).

There will be no need to re-upload the 'jbcore' folder (this remains the same for all galleries) or the 'index.html' file (which contains the gallery's embedding code).

NB
You will need to re-upload the 'index.html' file (or change your gallery's embedding code) if you change the gallery dimensions or background color as these configuration options (galleryWidth, galleryHeight and backgroundColor) are set in the embedding code rather than the 'config.xml' file.

632

(6 replies, posted in Juicebox-Pro Support)

I'm glad to hear that you have been able to resolve your problem. Thank you for letting me know.

Just in case it helps anyone else reading this thread, it is important to note that the image filename should include the filename extension (e.g. "image.jpg" instead of just "image") and most web servers are case-sensitive so be sure to match uppercase and lowercase characters exactly (as "image.jpg" is not the same as "image.JPG").

I'm not sure if this was the source of your problem but it's just something that came to mind when reading your reply (two posts above this one).

In any case, I'm that that you've got things working now.

633

(10 replies, posted in Juicebox-Pro Support)

So I think there is a Windows file that is change when changing the CSS file that prevents opening the gallery.

Modifying the gallery's 'theme.css' file (or updating Windows) should not prevent JuiceboxBuilder-Pro from opening the gallery.
In fact, I have modified your gallery (the one I downloaded earlier) and can open the modified gallery without any problem in JuiceboxBuilder-Pro. (I run the latest release version of Windows 10 Pro 1903 Build 18362.418.)

... everything works fine I can open all my Gallery Hi !!!!

I really do not know what might have caused your problem .
If you had a gallery file open in another program (for example, if you had the 'config.xml' file open in a text editor) whilst the gallery was still open in JuiceboxBuilder-Pro, then there is a chance that JuiceboxBuilder-Pro would not be able to empty its temporary working folder when closing the application but this usually results in the 'Open Gallery...' button being inoperable (rather than triggering an 'Invalid Gallery Folder' error message).
In any case, I am glad to hear that you have been able to resolve your problem. Thank you for letting me know.

For the modification of Button Url I dropped or you have my gallery you can change it and send it to me If possible if no it does not matter.

I have modified your gallery and have emailed you a link to the zip file.
The modified gallery is inside a folder named 'Annee-modele_MODIFIED'.

I have modified three files:
(1) index.html - I added the necessary code to override the Download Button's functionality.
(2) config.xml - I added some configuration options (and changed some others).
(3) theme.css - I modified line 825 to change the icon for the Download Button.

Open the 'index.html' file in a browser and you'll see the result.

Please note that although the gallery will open in JuiceboxBuilder-Pro, the Download Button will still have the regular Download Button icon when viewed in JuiceboxBuilder-Pro's live preview window. (JuiceboxBuilder-Pro reads only the gallery's 'config.xml' file when opening a gallery and knows nothing about the modifications made to the 'index.html' and 'theme.css' files.)
Also, if you do open the gallery in JuiceboxBuilder-Pro and re-save the gallery on the 'Publish' tab, then please note that the modifications will be lost (as JuiceboxBuilder-Pro will overwrite the modified 'index.html' and 'theme.css' files).

I have included the original gallery in my zip file (in a folder named 'Annee-modele_ORIGINAL') so that you can compare the 'index.html', 'config.xml' and 'theme.css' files to see the changes that I have made.

I hope this helps.

634

(6 replies, posted in Juicebox-Pro Support)

OK, no problem. I hope you get on OK.
Just give me a shout if you run into any difficulties and I'll do my best to help you out.

635

(10 replies, posted in Juicebox-Pro Support)

Opening a gallery in JuiceboxBuilder-Pro is an unrelated issue to your original query.
I can open your 'Annee-modele' gallery in JuiceboxBuilder-Pro without any problem. (Thank you for providing a sample gallery.)

My suggestion above requires modifying a couple of gallery files ('index.html' and 'theme.css') but this will not affect JuiceboxBuilder-Pro's ability to open the gallery (although if you open such a modified gallery and re-save it, your modifications will be lost).

Hopefully the instructions below will help.

Instructions to open an existing gallery in JuiceboxBuilder (to edit it):

(1) Click the 'Open Gallery...' button on the 'Start' tab (or select 'Gallery -> Open...' from the drop-down menu at the top of the application).

(2) In the pop-up 'Select Gallery Folder...' dialog window:
Mac - Navigate towards and then double-click the gallery folder.
Windows - Navigate towards and then select (with a single left-click) the gallery folder (not a file within the gallery folder) and click the 'Select Folder' button.

The gallery folder is the folder which contains the gallery's XML file and the gallery's XML file must be named 'config.xml'.
If you have renamed or moved this file (for example if you use a configUrl or baseUrl), then the gallery will not be able to be opened by JuiceboxBuilder.

Also, if you have modified the gallery's 'config.xml' file manually, then please check the file for XML syntax errors.
If the file has any errors, then the gallery will not be able to be opened by JuiceboxBuilder.
Open the file directly in a browser and, if there are any errors, the browser will let you know what the first error is and at what point in the file the error occurs.

As your 'Annee-modele' gallery opens in my own JuiceboxBuilder-Pro, your problem is not with renaming or moving the 'config.xml' file or with any errors within the file so the most likely cause is not actually selecting the gallery folder (but perhaps trying to select a file within the gallery folder) when attempting to open the gallery.

I hope this helps.

636

(6 replies, posted in Juicebox-Pro Support)

If you want to have a background image for your gallery, then there are essentially two different ways to achieve this.

(1) Use Juicebox-Pro's own Background Image Options.
The backgroundUrl can be an absolute URL (in the form http://www.example.com/image.jpg) or a relative URL (relative to the web page containing the gallery's embedding code).
The easiest thing to do is simply use the background image's filename as the Background Url (set in JuiceboxBuilder-Pro's 'Customize -> Background Image' section) and then copy the image directly inside the gallery folder (after saving the gallery on the 'Publish' tab) alongside the 'config.xml' file and 'index.html' file. (Do not add the image to the gallery on the 'Images' tab as this will display the image in the gallery.)

(2) Give the Juicebox gallery a transparent background and use CSS to set a background image for your gallery's container.
Assuming your gallery's container is named 'juicebox-container' (the default name), then set the Background Color Opacity to 0 (in JuiceboxBuilder-Pro's 'Customize -> Lite' section), add the following to the <head> section of your gallery's 'index.html' page (changing the image filename as necessary) and copy the image directly inside the gallery folder alongside the 'config.xml' file and 'index.html' file.

<style type="text/css">
    #juicebox-container {
        background-image: url('image.jpg');
    }
</style>

Suggestion #1 has the advantage that the custom background image will remain when the gallery is expanded.

I hope this helps.

637

(10 replies, posted in Juicebox-Pro Support)

Unfortunately, it is not possible to 'attach' the Back Button to the Button Bar and then have the 'new' Button Bar horizontally centered. If you center both the Back Button and the Button Bar, then they will overlap each other (as you have discovered).

You could try to reposition the Back Button relative to the Button Bar using CSS but this might be quite difficult and you might also run into problems. (Juicebox would not know of your modification and would expect the Back Button to be elsewhere which might cause problems when redrawing the gallery, for example when the gallery is expanded.)

One other possible solution would be to repurpose a Button Bar button which you do not currently use and turn it into a Back Button.
Such a modification (overriding Juicebox's own handling of a Button Bar button) is not officially supported but it should not cause any problems (that I am aware of) and it should also not be too difficult to set up.

For this example, let's use the Download Button (which, from your screenshot, you are not currently using and which appears to the left of the buttons that you are currently using).

(1) Make sure that the Download Button is displayed on your Button Bar by setting the following configuration option.

showDownloadButton="TRUE"

(2) Change the icon for the Download Button to be the Back Button 'home' icon. Open your gallery's 'jbcore/classic/theme.css' file in a plain text editor and change lines 823 - 826 from:

.jb-bb-button.jb-bb-btn-download:before
{
    content: "\e017";
}

... to:

.jb-bb-button.jb-bb-btn-download:before
{
    content: "\e014";
}

Please note that the line numbers above refer to the current version of Juicebox-Pro (v1.5.1).

(3) Change the rollover tooltip text for the button from 'Download' (the default text for the Download Button) to 'Go Back' (the default text for the Back Button) by setting the following languageList configuration option:

languageList="Show Thumbnails|Hide Thumbnails|Expand Gallery|Close Gallery|Open Image in New Window|Images|Next Image|Previous Image|Play Audio|Pause Audio|Show Information|Hide Information|Start AutoPlay|Stop AutoPlay|AutoPlay ON|AutoPlay OFF|Go Back|Buy this Image|Share on Facebook|Share on Twitter|Share on Google+|Share on Pinterest|Share on Tumblr|of|Send Email|Go Back|Password|Incorrect Password.|Regarding image|in gallery"

You'll need to set this configuration option manually as it does not appear in the JuiceboxBuilder-Pro interface.
Please see the International Gallery Text support section for more information on the languageList configuration option.
Please also see the Setting Config Options support section for details on how to set a configuration option manually.

(4) Override Juicebox's own handling of the button. First, in your gallery's embedding code, change:

new juicebox({

... to

var jb = new juicebox({

... so that you can use the Juicebox-Pro API (to check when the gallery is ready and then change the functionality of the Download Button) and refer to the gallery via the variable 'jb'. Next, add the following JavaScript code before the closing </script> tag in your gallery's embedding code, changing the URL in the window.open() function to your own Back Button URL.

jb.onInitComplete = function() {
    $('.jb-bb-btn-download').empty();
    $('.jb-bb-btn-download').off('click');
    $('.jb-bb-btn-download').click(function() {
        window.open('http://example.com/index.html', '_self');
    });
};

Your gallery's embedding code might now look something like this:

<!--START JUICEBOX EMBED-->
<script src="jbcore/juicebox.js"></script>
<script>
    var jb = new juicebox({
        containerId : "juicebox-container",
        galleryWidth: "100%",
        galleryHeight: "100%",
        backgroundColor: "#222222",
        buttonBarHAlign: "CENTER",
        languageList: "Show Thumbnails|Hide Thumbnails|Expand Gallery|Close Gallery|Open Image in New Window|Images|Next Image|Previous Image|Play Audio|Pause Audio|Show Information|Hide Information|Start AutoPlay|Stop AutoPlay|AutoPlay ON|AutoPlay OFF|Go Back|Buy this Image|Share on Facebook|Share on Twitter|Share on Google+|Share on Pinterest|Share on Tumblr|of|Send Email|Go Back|Password|Incorrect Password.|Regarding image|in gallery",
        showDownloadButton: "TRUE"
    });
    jb.onInitComplete = function() {
        $('.jb-bb-btn-download').empty();
        $('.jb-bb-btn-download').off('click');
        $('.jb-bb-btn-download').click(function() {
            window.open('http://example.com/index.html', '_self');
        });
    };
</script>
<div id="juicebox-container"></div>
<!--END JUICEBOX EMBED--></body>

I hope this helps.

You might also like to put forward your suggestion (to add the Back Button to the Button Bar or at least not have the Back Button and Button Bar overlap when they are positioned similarly) by posting it in the Feature Requests forum thread.
This keeps all the ideas together and ensures that they are not overlooked by the developers.
I do not know the likelihood of any suggestions being implemented in future versions but this is certainly the best place for all ideas.
Thank you.

638

(10 replies, posted in Juicebox-Pro Support)

I'm not exactly sure what you mean.

If you set buttonBarHAlign="CENTER" and backButtonHAlign="CENTER" then the Button Bar and the Back Button will both be centered horizontally and will overlap each other.
You can avoid this by setting buttonBarPosition="TOP" or backButtonPosition="TOP" to place one of the elements in a reserved TOP area so that it does not overlap the other element positioned on the image overlay.
Otherwise, just be sure that both elements do not use the same value (LEFT, CENTER, RIGHT) so that they do not overlap each other.

If this does not help to explain what you are seeing, then please post back with a link to a gallery which demonstrates the problem (or post your gallery's configuration options so that I can reproduce your gallery).
Please also let me know what you are seeing (a screenshot would be helpful) and what you expect to see.
Once I'm able to see the problem for myself, I should hopefully be able to help further.
Thank you.

639

(3 replies, posted in Juicebox-Pro Support)

You're welcome! I hope you get on OK.
Just let me know if you run into any difficulties. Thanks!

The embed code is required only if you want to insert the gallery into an existing web page alongside other content.

If all you want to do is display a gallery on a web page of its own, then just upload the complete gallery folder to your web server (using an FTP program such as Filezilla) and view the 'index.html' file (directly inside the gallery folder) in a browser.

If you want to create a link to a gallery (on a web page of its own), then, again, upload the complete gallery folder to your web server and link to the 'index.html' file (using an HTML <a> tag). For example:

<a href="http://www.example.com/galleries/gallery_folder/index.html">Click here to view gallery.</a>

If you want to insert the gallery into an existing web page alongside other content, then:
(1) Upload the content of the gallery folder to the directory containing the embedding web page.
(2) Add the embed code to the web page wherever you want the gallery to appear.

For reference (and others reading this thread), full instructions can be found in the Embedding Guide.

I hope this helps to clarify things a little for you.

641

(5 replies, posted in Juicebox-Pro Support)

You're welcome!

642

(1 replies, posted in Juicebox-Lite Support)

1) The last version is the 1.5.1 and it was released in 2017. Is it the plugin abandoned? Are you planning to release a new version soon or the plugin is just perfect and doesn't need new updates?

It has, indeed, been a while since the last release but please let me reassure you that Juicebox is still actively being developed.
The current version is certainly quite stable but, having said that, the next version will likely be a bug-fix version, rather than introducing new features.
Unfortunately, I do not know when the next version will be released (there is no set release schedule) so any estimate I give you could turn out to be wholly inaccurate.

2) Is it possible to use it only in wp posts or also in wp pages? (now I'm using the lite version and I can see the JuiceBox Button only when I'm creating new posts)

Yes. WP-Juicebox can create galleries in pages as well as posts. The 'Add Juicebox Gallery' button should appear in both 'Posts -> Add New' and 'Pages -> Add New' (and it does in my own WordPress v5.2.3 installation).
You might need to temporarily revert to a default theme (such as Twenty Nineteen) and disable your active plugins one-by-one (checking for the 'Add Juicebox Gallery' button in 'Pages -> Add New' after each one) to see if you can find a conflicting theme or plugin.

3) Using Divi theme and Polylang plugin for multilanguage, when I create a new post, after the translation in another language, the gallery disappears and I have to save it again to show it. Is it a bug?

I'm not sure what could be causing this problem as, unfortunately, I do not use the Divi theme or the Polylang plugin.
The first thing to do is to try to determine whether it is the theme or the plugin which is causing the problem so please try to reproduce the problem under a default theme (such as Twenty Nineteen). This might at least rule out the theme as being a factor in the equation.
If the problem still occurs, then please post back with a detailed list of steps that I can use to try to reproduce the problem myself (as I am not familiar with Polylang).
Once I am able to reproduce the problem, I should be able to troubleshot it and hopefully find a solution.
Also, if the problem manifests itself in your WordPress frontend, then please post back with a link to your gallery's web page so that I can see the problem for myself within your own Wordpress site. (If I can see a web page where the gallery should appear, then I might be able to determine why it does not appear.)
Thank you.

If all else fails, you can always embed a Juicebox gallery manually into a WordPress page or post using the baseUrl method documented here.

643

(5 replies, posted in Juicebox-Pro Support)

I read on a post, to import the photos must not exceed 1GO

Adobe's AIR's maximum memory allocation does not exactly equate to the total filesize of the images you add to your gallery in a single batch.
As you have discovered, a problem could occur with the total filesize of a batch of images being much less than 1GB.
If you find you have a problem adding many images at once, then trial and error should help you to determine a safe number of images per batch. (It will depend on your own images so I cannot recommend a maximum number of images which will work for all users.)
In any case, this is another known issue which the developers are aware of but if, as I expect, the problem is due to a limitation within Adobe AIR (the platform on which JuiceboxBuilder runs), then there may be little that can be done about it.
At least you are aware of the workaround (to add images in smaller batches).

644

(5 replies, posted in Juicebox-Pro Support)

Thank you for reporting this problem.
Unfortunately, this is actually a known issue which the developers are aware of. As such, it should hopefully be fixed in a future version (although I do not know when this might be).

Essentially, the 'Gallery -> Open...' option from the drop-down menu at the top does not currently work from the 'Images' or 'Customize' tabs.
If you want to open a new gallery without closing and restarting JuiceboxBuilder, just click on the 'Start' tab first and you will then be able to open a new gallery via the 'Open Gallery...' button or the 'Gallery -> Open...' option from the drop-down menu at the top.

I hope this workaround is not too much of an inconvenience until the bug is fixed.
Thanks again for reporting the issue, though. We appreciate the feedback!

645

(3 replies, posted in Juicebox-Pro Support)

I'm sorry to hear that you are having trouble with Juicebox-Pro.
Hopefully my notes below will help.

First of all, thank you for proving the link to your gallery's web page. Being able to see the problem live on your web server makes troubleshooting much easier than it would be otherwise.

The problem is caused by custom CSS from your 'dprl/sites/default/files/css/css_QCv8MsId5filqsoIiRNQ1kr6cc8cfMD65mL0h8pDWos.css' file.
Specifically, within this file, you have the following CSS:

#content img, #sidebar-first img, #sidebar-second img {
    max-width: 100%;
    height: auto;
}

These max-width and height CSS rules are being applied to all <img> tags (i.e. al images) within your #content container (which includes your Juicebox gallery).
The Juicebox gallery has no option but to inherit such global CSS rules. (It is the max-width CSS rule which is causing the problem and changing the width of the thumbnails within their frames.)

One possible solution would be to apply the custom CSS rules to only those images on your web page which require them through use of CSS selectors (ids and classes).

Another solution would be to try to protect the images within your Juicebox gallery from the custom CSS rule which is causing the problem.
Try adding the following CSS to your Juicebox gallery's '/dprl/sites/default/files/jbcore/classic/theme.css' file.

.juicebox-gallery img, .jb-idx-thb-list .jb-idx-thumb img, .jb-dt-main-frame img, .jb-idx-thumbnail-container .jb-splash-holder img {
    max-width: none !important;
}

I hope that this helps to resolve your problem.

646

(5 replies, posted in Juicebox-Pro Support)

@meredithkleiber

If you are using the current version of WordPress (v5.2.3), then you will likely be using the new default editor, Gutenberg, which no longer features the 'Add Media' button.
You likely attached your images to your page or post using a Gutenberg 'Gallery' block and you can rearrange your images through this block type.
Here is the complete procedure for adding a WP-Juicebox gallery to a WordPress page or post using Gutenberg. (Steps #7 and #8 are for reordering your images.)

(1) Click the 'Add Juicebox Gallery' button to add a WP-Juicebox gallery to your page or post.
(2) Configure your gallery as required in the settings window and click the 'Add Gallery' button to add the WP-Juicebox shortcode to your page or post.
(3) Click the 'Add Block' button (top left) to add a new Gutenberg block to your page or post.
(4) Select a 'Gallery' block. (You'll find it in the 'Common Blocks' section.)
(5) Click the 'Media Library' button within the 'Gallery' block.
(6) Drag and drop the images that you want to attach to your page or post (i.e. the images that you would like to be displayed in your WP-Juicebox gallery) from your hard drive into the media window.
(7) Select 'Uploaded to this post' from the first drop-down menu (on the 'Create Gallery -> Media Library' tab).
(8) Drag and drop the thumbnail images into the order that you would like them to be displayed in your WP-Juicebox gallery.
(9) Close the media window via the cross at the top right. (Do not click the 'Create a new gallery' as this will create a native WordPress gallery in addition to your WP-Juicebox gallery.)

I hope this helps.

Hi.

This is a support forum for the Juicebox-Pro web gallery software from SimpleViewer Inc.

From your query, it sounds like you are referring to a 'JuiceBox' from eMotorWerks, a completely unrelated company to our own (although the product names are the same).

I do not know if they have a forum but you should be able to contact eMotorWerks directly via their online form here: https://emotorwerks.com/contact

I hope this points you in the right direction.

That's very strange. Even if your web host is incompatible with Safari (which in itself is rather odd), I'd think that they might want to make some changes to ensure that it is compatible, given the number of Safari users out there. (Safari is currently second only to Chrome in the number of users, according to StatCounter, August 2019.)

In any case, looking at the results of an ICANN lookup for 'juicebox.net', I see that the nameservers are ServInt which looks to be an enterprise solution rather than a 'regular' web host. (As you have probably gathered, I personally have no direct dealings with our web host.)

Having said that, I've never heard of a web host that claims to be incompatible with Safari so yours appears to be the exception to the rule and I expect that the majority of web hosts will support both Safari and Juicebox-Pro's Download Button (as long as PHP 5.2.0 or later is installed).

I wish you well in your search for a compatible web host but I really don't think that you should have to look too far.
I'm very surprised by your web host's admission and refusal to try to fix the problem (which could just be a tweak to their Mod_Security settings which they seem to be unwilling to change).

I would hesitate to recommend a web host, though, as one person's experiences may differ greatly to another's.
However, I have free accounts with a few web hosts and I have uploaded a test Juicebox-Pro gallery (featuring the Download Button) to each of them so that you can check out the Download Button's functionality in your Safari browser.

AwardSpace: [Link removed.]
ByetHost: [Link removed.]
x10hosting: [Link removed.]

Please be aware that all the galleries above are on free accounts and you usually get what you pay for.
Paid accounts usually offer more features, greater stability and speed and better support.

Also, please note that I'm not actually recommending any of these web hosts.
This is really just a test to (hopefully) demonstrate that most web hosts will support Safari and Juicebox-Pro's Download Button.

Please let me know how you get on.

649

(17 replies, posted in Juicebox-Lite Support)

As long as you are getting on well within the limitations imposed by your web hosting account, that's great!

650

(1 replies, posted in Juicebox-Lite Support)

You can certainly create and embed multiple Juicebox-Lite galleries into your website.
Please see the Embedding Multiple Galleries support section which deals with 'Multiple Galleries on One HTML Page' and 'Multiple Galleries on Separate HTML Pages'.
(Embedding techniques are exactly the same for both Juicebox-Lite and Juicebox-Pro.)