Thank you for reporting this problem.
Unfortunately, this is actually a known issue which the developers are aware of. As such, it should hopefully be fixed in a future version (although I do not know when this might be).
Essentially, the 'Gallery -> Open...' option from the drop-down menu at the top does not currently work from the 'Images' or 'Customize' tabs.
If you want to open a new gallery without closing and restarting JuiceboxBuilder, just click on the 'Start' tab first and you will then be able to open a new gallery via the 'Open Gallery...' button or the 'Gallery -> Open...' option from the drop-down menu at the top.
I hope this workaround is not too much of an inconvenience until the bug is fixed.
Thanks again for reporting the issue, though. We appreciate the feedback!