Thank you for reporting. Bug report logged.

This is by design. The 'Toggle Info' button toggles the visibility of all elements in the OVERLAY (as defined in the Button Bar Options section of the Juicebox Configuration Options page.
You could either set the position of your Back Button to 'TOP' or overlay it on top of the gallery (but not as part of the gallery) as you have done with your SimpleViewer galleries.
As this is not technically a bug, it might be wise to post your suggestion in the 'Feature Requests' thread so that it is not overlooked. Thanks.

5,803

(496 replies, posted in Juicebox-Pro Support)

The default drop-shadow will barely be visible (if at all) on a background color of #222222.
Try using a background color of #ffffff (with all other settings default) and the drop-shadow should be visible. (It is quite subtle, even on a white background.)

I see these two issues, too (Win 7 SP1 x64).
I do not know if they can be fixed but I will log a bug report nonetheless.
Thank you for reporting.

5,805

(3 replies, posted in Juicebox-Pro Support)

It is planned to have a special price if we migrate from SimpleViewer ?

Please see simonjacob's reply below.

It is possible to migrate from SimpleViewer then use the gallery.xml file with some modifications or not ?

Yes. Please see the Convert SimpleViewer Galleries section of the Juicebox Support page for details.

5,806

(2 replies, posted in Juicebox-Pro Support)

This is due to the default setting of enableKeyboardControls="TRUE".
If you click on the browser's address bar (to take focus away from the gallery), the F5 key becomes active again.
If you set enableKeyboardControls="FALSE", then the F5 key is active, even when the user has been clicking in the gallery area.
I will try to find out whether the F5 key can remain active for both values of enableKeyboardControls in a future version.

Are you able to determine whether this always happens with certain images and never happens with others?
As Felix has suggested, if you could email an image that it always happens with and an image that it never happens with, then that may help us track down and solve the problem. Thank you.

This is by design. Small Screen Mode does not support color options.

5,809

(7 replies, posted in Juicebox-Pro Support)

I've cleaned everyting up in HTML tidy and used the W3c validation service and yet IE still does not display the thumnails.

Try clearing your browser's cache before reloading the gallery. The thumbnail dots are now displayed in IE9 on my PC whereas they did not previously.

Also, there seem to be no transitions displayed in IE.

It looks like you may have found a bug. Removing the <script> which loads jQuery solves the problem (but then your page's resizing method will no longer function). This seems to happen only in Internet Explorer (not Safari 5.1.5, Chrome 18 or Firefox 12).
I will log a bug report. Thank you for reporting.

You have two instances of Juicebox on your page:

        new juicebox({
            containerid : 'juicebox-container'
        });

... starting at line 49 and:

new juicebox({
containerId : "juicebox-container",
backgroundColor: "#FFFFFF"
});

... starting at line 93.
Both instances are being embedded into the same <div> and the first one is momentarily displayed before the second one replaces it. Because the first one has no backgroundColor explicitly specified, it will use the default color of '#222222' which is what you are seeing as flashing.
Use only one instance and delete the other. If you choose to use the first instance, add the backgroundColor : '#ffffff' parameter to it and leave the following code on your page where the second instance currently is:

<div id="juicebox-content">
    <div id="juicebox-container"></div>
</div>

5,811

(7 replies, posted in Juicebox-Pro Support)

Hi - Congratulations on the launch of Juicebox!

Thank you!

All is working great on Chrome and Firefox, but when I load my page in IE 8, it loads properly for a second, then the thumbnails vanish.

It looks like your <div id="juicebox-content"> is not closed. Put a closing </div> after <!--END JUICEBOX EMBED-->.
Also, you have an open <p> earlier in your page with no corresponding closing </p>.
You can check your page's code with the W3C Validation Markup Service and fix any errors found.
Once your page validates, it is more likely to be displayed with greater consistency across different browsers and hopefully your IE8 problem will be fixed.

5,812

(2 replies, posted in Juicebox-Lite Support)

Yes. Select the 'Juicebox-Pro Support' or 'Juicebox-Lite Support' forum and click 'Post New Topic' above or below the list of topics at the right-hand side of the the screen.