2,051

(3 replies, posted in Juicebox-Pro Support)

... I saw no way to remove the gradient caption background in Juicebox Pro...

To remove the gradient, make sure that both captionBackColor and captionBackTopColor (in JuiceboxBuilder-Pro's 'Customize -> Color' section) are exactly the same (in color and opacity).
Because captionBackTopColor has different default values for Large Screen Mode (rgba(0,0,0,0)) and Small Screen Mode (rgba(0,0,0,0.3)), if you want to ensure that there is no gradient in the caption in both screen modes, set captionBackColor and captionBackTopColor to non-default values (but still both identical to each other).

There really have been a huge number of bugfixes since v1.1.1.
I would certainly recommend using the latest version and trying to fix any problems you have with that than trying to fix problems that you are having with v1.1.1.

Hopefully my notes above will help resolve the problem you're having trying to remove the caption gradient.

If you let me know what other problems you're having with v1.5.0, I'll certainly try to help.

2,052

(3 replies, posted in Juicebox-Pro Support)

You could use an image title such as the following (lowercase 'L' in Wingdings is the character you are looking for).

<span style="font-family: Wingdings; font-size: 24px; color: #ff0000;">l</span>

However, this will display as intended only in Microsoft browsers (Edge and Internet Explorer) and only if Wingdings is installed on the user's computer.

It would be much better to use a Unicode character so that it can be seen correctly in all browsers.
You can display a Unicode character in a web page using its decimal code or hexadecimal code.

Please see this web page for a table of Windings characters and their Unicode equivalents. Look for the lowercase 'L' in the first column in the table for the Unicode codes you'll need to use.
You can use either of the following in an image title to display a big red dot.

Decimal:

<span style="font-size: 24px; color: #ff0000;">&#9679;</span>

Hexadecimal:

<span style="font-size: 24px; color: #ff0000;">&#x25CF;</span>

Please also see this FAQ regarding using HTML formatting in image titles and captions.
How do I add HTML formatting to image captions and titles?

2,053

(3 replies, posted in Juicebox-Pro Support)

I notice that you are using Juicebox-Pro v1.1.1.
Please try upgrading your galleries to the latest version (v1.5.0) as many bugs have been fixed since v1.1.1 and upgrading may fix your problem without any further action.
Please see the Version History for a full list of changes.
Instructions on how to download the latest version and upgrade existing galleries can be found on the Upgrading Juicebox support page.

Essentially, once you have downloaded Juicebox-Pro v1.5.0, replace the 'jbcore' folder on your web server ('/juicebox3/jbcore/') with the 'jbcore' folder from the Juicebox-Pro v1.5.0 zip package ('juicebox_pro_1.5.0/web/jbcore').

Hopefully this will solve your problem.

2,054

(1 replies, posted in Juicebox-Pro Support)

You can download the latest version of WP-Juicebox (v1.5.0) from the plugin's support page here. (WP-Juicebox is not included in the Juicebox-Pro zip package.)
Install the plugin following the Installation Instructions (in the link above) and upgrade it to Juicebox-Pro (using the 'jbcore' folder from your Juicebox-Pro v1.5.0 zip package) by following the Upgrading to Juicebox-Pro instructions.

Essentially:
(1) Download WP-Juicebox v1.5.0.
(2) Replace the plugin's 'jbcore' folder with the one from your Juicebox-Pro v1.5.0 zip package.
(3) Upload the 'wp-juicebox' folder to your WordPress 'wp-content/plugins/' directory, overwriting your existing 'wp-juicebox' folder.

After doing this, you will have the latest version of both WP-Juicebox and Juicebox-Pro.

That's great!
Thank you for letting me know.

It looks like the problem is with your Picasa User Id and/or Picasa Album Name.

Check that the functionality is working OK by setting up a test gallery with the following information:
Picasa User Id: picasateam
Picasa Album Name: VegasWeekend

Please check your Picasa User Id. It may not be your email address.
Also, as Google have discontinued Picasa and are moving all Picasa web albums over to Google+ photo albums, you might need to enter Google credentials rather than Picasa ones.

You can find your Google User Id by logging in to Google+ and clicking the 'Google+ Profile' link above the 'My Account' button (after clicking your custom image at the top right). Your Google User Id will be the 21 digit number in the URL (in your browser's address bar).

Take a look at this forum thread which should hopefully point you in the right direction towards finding your Google Album Id (a 19 digit number).

I hope this helps.

2,057

(14 replies, posted in Juicebox-Pro Support)

I'm glad you've got it working.
Thank you for letting me know and for posting the solution.

I was just about to suggest that the best course of action might be to revert to WP-Juicebox v1.4.4.2 (as it seemed to work for you) and replace its 'jbcore' folder with your Juicebox-Pro v1.5.0 version, following the instructions here.

The are certainly some changes in the plugin's code between v1.4.4.2 and v1.5.0 but nothing that should cause your NextGEN sourced galleries to fail.

Just for the record, I've checked the functionality of WP-Juicebox v1.5.0 on my own server under PHP 5.4.35, 5.5.36 and 7.0.7.
My test NextGEN sourced WP-Juicebox gallery displays fine under all these PHP versions (without the need to add header("HTTP/1.1 200 OK") to the 'config.php' file) so the problem certainly seems to have been related to your server's setup.

In any case, I'm glad you've got your galleries up and running again.

2,058

(3 replies, posted in Juicebox-Lite Support)

You're welcome.
I'm glad you've got it working.

I'm glad you've got it working again.
Thank you for letting me know.

2,060

(14 replies, posted in Juicebox-Pro Support)

PHP 5.4.35.

Have you tried my 3 suggestions above yet to see if any of them make a difference?

Creating Juicebox galleries with WP-Juicebox v1.5.0 and NextGEN v2.1.43 seems to work OK on my own server with WordPress 4.5.2 (and PHP 5.4.35) so the problem may somehow be related to your own setup (your current theme, activated plugins, PHP version, server settings).

Unfortunately, as I am currently unable to replicate the problem, it makes troubleshooting quite difficult.

I would certainly try reverting to a default WordPress theme and deactivating all plugins (including all CDN and caching plugins) other that WP-Juicebox and NextGEN to see if this helps.

2,061

(12 replies, posted in Juicebox-Pro Support)

I've just re-read Post #3 above and it looks like emptech might have been looking to embed captions as metadata within JuiceboxBuilder-Pro. This is not possible. JuiceboxBuilder-Pro has the ability to extract the IPTC Document Title for the image titles and the IPTC Description for the image captions but cannot save metadata to images. This would need to be done in a program such as Lightroom (as simonjacobs suggests) or Photoshop.

2,062

(1 replies, posted in Juicebox-Pro Support)

The captionPosition in this gallery is BELOW_IMAGE.
The Info Button only toggles elements positioned on the overlay (captionPosition="OVERLAY" or captionPosition="OVERLAY_IMAGE").
When captionPosition is BELOW_IMAGE, BOTTOM or BELOW_THUMBS, the captions will always be visible (and not toggled via the Info Button).

There have been many changes to the 'theme.css' file since the last version of Juicebox (v1.4.4.2) but the code I posted above, I also posted here on 23 October 2015, long before v1.5.0 was released.
In any case, I hope the code helps.  (It certainly differs from the code in the original post above.)

2,064

(14 replies, posted in Juicebox-Pro Support)

When I go directly to http://fotoslubna.com/wp-content/plugin … lery_id=55 in a browser, I see the complete XML data.

Are you using a Content Delivery Network or any server side caching?
Try temporarily disabling any CDN and caching plugins to see if this makes a difference.

2,065

(4 replies, posted in Juicebox-Pro Support)

I'm glad you've got it working.
Thank you for posting back to let me know.

2,066

(3 replies, posted in Juicebox-Lite Support)

The problem is that your gallery files are not in the correct location on your web server.
According to the embedding code on your 'new616.html' page, your gallery's 'juicebox.js' file should be located here: http://www.annabrahms.com/jbcore/juicebox.js
However, going directly to that location in a browser results in an error 404 (file not found).

If you are following the regular embedding instructions here, then you'll need to copy the contents of your gallery folder into the same directory as the web page containing the embedding code (in your case, your root directory, alongside the 'new616.html' page).

If you have already uploaded the complete gallery folder to your web server somewhere, then you can use the baseUrl method of embedding as documented here.

If you continue to experience difficulties, please let me know where on your web server your gallery files are and I should be able to help with what embedding code to use.

first off ... thanks for the auto-hide thumbnails.  I requested this a long time ago and it's really nice to see it in there.

I'm glad you like it!


... the font is not being positioned where it was previously...

I'm pretty sure this is due to the following custom CSS:

/* Image number */
.jb-cap-frame .jbac-number {
    margin-top: 20px !important;
}

Try removing it for your v1.5.0 galleries. Hopefully it will help.

... and appears to be a larger size, or perhaps it's being put in bold...

It looks like it's just a larger size (rather than being bold).
Try using the following classes for changing image title, image caption and image number font sizes.

/* IMAGE TITLE */
.jb-caption .jb-caption-title {
    font-size: 11px !important;
}

/* IMAGE CAPTION */
.jb-caption .jb-caption-desc {
    font-size: 11px !important;
}

/* IMAGE NUMBER */
.jb-cap-frame .jbac-number {
    font-size: 11px !important;
}

I hope this helps.

2,068

(14 replies, posted in Juicebox-Pro Support)

So far, I have been unable to replicate the problem you have reported.

I successfully created a Juicebox gallery using WP-Juicebox v1.5.0, sourced by NextGEN v2.1.23.
I then upgraded NextGEN to v2.1.43 and the gallery still displayed fine.
I then downgraded WP-Juicebox to v1.4.4.2 and created a new gallery, sourced by NextGEN v2.1.43.
Again, the gallery displayed fine.
I then upgraded WP-Juicebox to v1.5.0 and, once again, the gallery displayed fine.

At the moment, I am unsure what might be causing your problem.

The problem could possibly be due to a JavaScript conflict between the v1.5.0 'juicebox.js' file and another JavaScript file on your page (a JavaScript file that is not being loaded in my own test pages).

To help track down the cause of the problem, please try the following:

(1) Try temporarily reverting to a default WordPress theme (such as Twenty Sixteen) to see if this helps.
(2) Try temporarily deactivating all plugins other than WP-Juicebox and NextGEN to see if this helps. If it does, then reactivate the plugins, one by one (checking your Juicebox gallery after each one), until you find the source of the conflict.
(3) Try using WP-Juicebox v1.4.4.2 with the Juicebox-Pro v1.5.0 'jbcore' folder and also try using WP-Juicebox v1.5.0 with the Juicebox-Pro v1.4.4.2 'jbcore' folder. This should help to determine whether the problem is related to the WP-Juicebox code or the core Juicebox-Pro code.

Each time you check your gallery after trying the suggestions above, please refresh your browser's cache to ensure that your browser is not using old files.

Unfortunately, as I am unable to replicate the problem (it seems to be unique to your own WordPress setup or server), I cannot try these suggestions myself.

Hopefully this will help to point us in the right direction.

2,069

(14 replies, posted in Juicebox-Pro Support)

Thanks for the link.
Please leave it up for the time being. I'll try to replicate the problem in a test gallery of my own.
Strangely enough, your gallery's (dynamically-generated) XML file looks absolutely fine (in the correct location and without any syntax errors).
I'll get back to you as soon as I can so that you can revert to a working version.

2,070

(14 replies, posted in Juicebox-Pro Support)

Can you please provide a URL to a gallery page which exhibits this problem so that I can take a look.
Also, please let me know what image source you are using (Media Library, Flickr Account, NextGEN Gallery, Picasa Web Album) so that I can try to replicate the problem myself.
Thank you.

Edit:
I've just created sample galleries with WP-Juicebox v1.5.0 (using Media Library, Flickr Account and Picasa Web Album sources) and they all display OK for me.
Once I can see your own gallery's web page, I should be able to investigate further.

2,071

(14 replies, posted in Juicebox-Pro Support)

I would really need to the see the problem in order to troubleshoot it.

Please post the URL to a test gallery which demonstrates the problem and let me know what devices and browsers you see the problem in.

Once I'm able to see the problem for myself, I should hopefully be able to determine the cause and provide a solution.

In the meantime, please see this FAQ in case it helps.
When I view my gallery I see the message 'Config XML file not found'. How do I fix this?

(This is not a known problem with Juicebox v1.5 so the problem may be with your gallery's embedding code. If your gallery uses a baseUrl or a configUrl , check that the paths are correct. Also, open your gallery's XML file directly in a browser to see if there are any errors in it.)

2,072

(1 replies, posted in Juicebox-Pro Support)

Juicebox officially supports "Internet Explorer 7+, Firefox 3.6+, Chrome, Safari and Opera." (as noted in the System Requirements).

I notice that there is one line of code in the 'theme.css' file which is noted to be "For IE 5.5 - 7" so it'll be there for IE7 support.
There should no no code specifically for versions of IE below IE7 (and very little code specifically for versions below IE11).

Maybe it is time to leave IE7 behind (it certainly doesn't have a large market share any more) but removing the IE7-specific code would not reduce the overall size of the Juicebox core files by much.
The developers have likely opted to retain IE7 support (at least for the time being) as removing support would save only a KB or two.

According to this report, IE8 still has a 6.21% market share (May 2016) so it might not yet be time to remove support for IE8.

If you like, you could post your suggestion in the Feature Requests thread.
This keeps all the ideas together and ensures that they are not overlooked by the developers.
Thank you.

2,073

(3 replies, posted in Juicebox-Pro Support)

I'm glad you've been able to resolve your original issue.
Thank you for letting me know.

I haven't researched this, but can a URL link be embedded in a picture or comment?

Yes, both are possible.

Image:
Set imageClickMode="OPEN_URL" (in JuiceboxBuilder-Pro's 'Customize -> Main Image' section) and when a main image is clicked, the corresponding linkURL will be opened in the linkTarget window.

You can specify a unique linkURL and linkTarget for each image on JuiceboxBuilder-Pro's 'Images' tab.
Just click a thumbnail and the linkURL and linkTarget input boxes will be visible below the thumbnails.

Caption:
You can use insert HTML tags (such as <a> tags) in image titles and captions.
Please see this FAQ for details:
How do I add HTML formatting to image captions and titles?

2,074

(13 replies, posted in Juicebox-Pro Support)

As I mentioned in my last email, you could perhaps try using Time Machine to wind your computer back to a time before the problems began (or at least were evident). This might help.
Also, if you can target and fix the other problem you mentioned (regarding safe mode), then this might also help. The safe mode and JuiceboxBuilder-Pro problems might somehow be related.

You're welcome!
I'm glad you're happy with my solution.