1,176

(3 replies, posted in Juicebox-Pro Support)

I'm glad you've got it working (and that it was an easy fix).
Thank you for letting me know.

1,177

(3 replies, posted in Juicebox-Pro Support)

First of all, please check to see if your gallery is using Juicebox-Lite or Juicebox-Pro. (Juicebox-Lite galleries are limited to 50 images per gallery but Juicebox-Pro galleries are not.)
A Juicebox-Lite gallery will have the Juicebox logo in the lower-right corner. There is no such branding in Juicebox-Pro galleries.
If your gallery is still Juicebox-Lite, then you can upgrade it to Juicebox-Pro by either:
(1) Opening the gallery in JuiceboxBuilder-Pro and re-saving it on the 'Publish' tab.
... or:
(2) Manually replacing the gallery's existing 'jbcore' folder for the version from the Juicebox-Pro v1.5.1 download zip package ('juicebox_pro_1.5.1/web/jbcore').
After upgrading a gallery, be sure to clear your browser's cache before reloading your gallery's web page to ensure that your browser is not using older cached files.

If your gallery is sourced by a Flickr account, then you may need to increase the value of the flickrImageCount configuration option (on JuiceboxBuilder-Pro's 'Images' tab) from its default value of 50 to something higher.
Please note that when using Flickr as a source of images, the maximum number of images which can be displayed in a Juicebox-Pro gallery is 500. This limit is imposed by Flickr rather than Juicebox-Pro itself.

I hope this helps.
If you continue to experience difficulties, then please post the URL to your gallery's web page so that I can take a look at the problem for myself and hopefully help further. Thank you.

The closest that you could get to this with Juicebox would be to display your gallery in Small Screen Mode (usually used on mobile devices) where thumbnails and images are displayed on separate pages (so that the main images can be given as much space as possible on small screens).

When the gallery is initially displayed, the user will be presented with a grid of thumbnails from which a main image can be selected.
When a thumbnail is selected, the thumbnail page is replaced with the chosen image (and the user can then navigate through the main images).
The user can return to the thumbnail page by clicking the 'Thumbnail' button on the gallery's Button Bar.

You can force a gallery to be displayed in Small Screen Mode by setting screenMode="SMALL" (in JuiceboxBuilder-Pro's 'Customize -> General' section).
Please note that screenMode is a Juicebox-Pro configuration option which is not supported by Juicebox-Lite, the free version.
For reference, a complete list of configuration options can be found here.

All thumbnails will be the same size as each other but you can determine the size via the thumbWidth and thumbHeight configuration options.

More information about Screen Modes can be found in the Gallery Tour.

Here's a demo gallery using Small Screen Mode.

I hope this points you in the right direction.

1,179

(3 replies, posted in Juicebox-Pro Support)

Not that I'm aware of, although it would be wise to always ensure that your version of AIR is kept up-to-date.

1,180

(3 replies, posted in Juicebox-Pro Support)

When Adobe announced the proposed end-of-life for Flash (in this blog entry dated 25 July 2017), they also posted this forum post (on the same day) regarding AIR.
The takeaway from the forum post seems to be this quote:

Adobe remains committed to AIR and we believe it continues to be a great desktop and mobile development platform.

As far as I am aware, there has been nothing to suggest that anything has changed in this regard since then (with new features being introduced in the latest version of AIR, rather than it being just a bugfix release, which is encouraging).

It is sad to hear that Adobe are dropping Muse from their portfolio but Muse and AIR are two very different products and the news regarding Muse should, hopefully, have no bearing on the future of AIR.

In any case, if Adobe were to ever retire AIR, I'm quite sure that the Juicebox developers would find another suitable platform to provide users with a quick and easy way to create and edit galleries (like JuiceboxBuilder does today).
However, it looks like it may not come to this (at least in the short term, not knowing what might happen over at Adobe).

Thank you for the additional notes.

I have now been able to reproduce the problem that you reported (summary below) and have notified the developers who will investigate further and hopefully fix the issue for a future version.

In the meantime, as you have discovered, you can open a gallery via the 'Open Gallery...' button on the 'Start' tab.

Thank you for reporting this issue.

Steps to reproduce problem:
(1) Open JuiceboxBuilder-Pro
(2) Go to 'Gallery -> New' from the drop-down menu at the top or click the 'New Gallery...' button on the 'Start' tab
(3) Go to 'Gallery -> Open...' from the drop-down menu at the top
(4) Select a gallery in the 'Select Gallery Folder...' pop-up dialog window -> gallery does not open

So: 'Gallery -> Open...' (from the drop-down menu at the top) doesn't work and the 'Open Gallery...' button (on the 'Start' tab) works.

That's weird. I'm pretty sure both options will call the same function.
At least you have a workaround (use the 'Open Gallery...' button instead of the 'Gallery -> Open...' menu option).

Out of interest, does the 'Gallery -> New' menu option work?

I'm really not sure what might be causing this problem. I still think there's a chance that something might be blocking the 'Select Gallery Folder...' pop-up dialog window from being opened but why this would happen via the drop-down menu but not via the button on the 'Start' tab is a bit of a mystery.

Have you tried my two suggestions above yet (to temporarily disable any security software and manually delete the two folders I listed)?
Also, please try completely uninstalling JuiceboxBuilder-Pro and then reinstalling the application to see if this helps.

1. When I use the menu Gallery/Open nothing happen. I need to Click on Start and then use the button New Gallery...

Are you saying that 'Gallery -> Open...' (from the drop-down menu at the top) and the 'Open Gallery...' button (on the 'Start' tab) both do nothing but that both 'Gallery -> New' (from the drop-down menu at the top) and the 'New Gallery...' button (on the 'Start' tab) both work as expected?
If so, it sounds like something might be blocking the 'Select Gallery Folder...' dialog window from being opened.
If you have any security software installed on your computer, try temporarily disabling it (or make an exception within it for JuiceboxBuilder-Pro) to see if this makes a difference.

Normally, if there is a problem with the 'Open Gallery...' button, then there is a problem with the 'New Gallery...' button, too.
Several users who have reported such issues have been able to resolve their problems by closing JuiceboxBUilder-Pro and manually deleting the following folders.

~/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
~/Library/Preferences/JuiceboxBuilder-Pro

Also, please take a look at this forum thread in case any information within it helps.

2. Does the Juicebox license allows me to share the files (images, jbcore, thumbs, config.xml, index.html) of the galleries created with others people, for example zipped in a file to download, to use offline?

Unfortunately, the Terms of Use do not allow redistribution of the the source code (which is within the 'jbcore' folder). Here's the relevant quote:

Redistributing or reselling the Juicebox source code is prohibited.

A Single-Site license would allow you to use Juicebox in an offline environment (for example, in a kiosk at an event or on an intranet) but you would not be able to distribute galleries which include the 'jbcore' folder.

1,184

(5 replies, posted in Juicebox-Pro Support)

You're welcome!

1,185

(1 replies, posted in Juicebox-Lite Support)

That's very strange and not something I've seen before.
I'm not sure what might be causing your problem other than perhaps a corrupt image.
Try creating a fresh gallery with some completely different images (and save the gallery to a new empty folder) to see if the problem happens with this new gallery.

It would certainly help if I could replicate the problem myself so, if you continue to experience the problem, please provide the following:
(1) Please let me know what version of JuiceboxBuilder-Lite you are using.
(2) Please also let me know what configuration options and image dimensions you set in JuiceboxBuilder-Lite.
(3) Please zip some sample images (your source images that the problem happens with), upload them somewhere and post a link so that I can use the same images that you use.
(4) Please let me know the exact steps that you take to reproduce the problem. I'll try to duplicate exactly what you are doing to see if the problem happens on my computer, too.

Thank you.

1,186

(5 replies, posted in Juicebox-Pro Support)

... I cannot use a Home icon.

If you really wanted to, you could change the icon used for the Back Button to a custom icon more suited to the page that your Back Button redirects to.
If you'd like to try this, please take a look at the Using Custom Icons support section in the Theming Guide.
The IcoMoon library might have an icon that you could use for your mailing list link, otherwise you could create a new icon yourself.

I guess I could or should get the same "click" result with a shorter backButtonText, I'm going to try to change it.

Yes. There's no need to change the backButtonUrl (the URL associated with the Back Button). Just change the backButtonText to something shorter than "More Pascal RIBEN Galleries", for example "Mailing List".

1,187

(1 replies, posted in Juicebox-Pro Support)

A Juicebox gallery is essentially just a regular HTML <div> on a web page (with the gallery as its content).
By default, a Juicebox gallery will be justified to the left-hand side of the web page that it is embedded into, just like any other <div>).

If your Juicebox gallery has a galleryWidth of 100% and is the only content on its web page, then it will be horizontally centered as there will be nothing to its left or right in the browser window.

If you want to horizontally center a Juicebox gallery within its parent container, then try changing:

<div id="juicebox-container"></div>

... to:

<div id="juicebox-container" style="margin: 0 auto;"></div>

1,188

(1 replies, posted in Juicebox-Pro Support)

Your post above quotes a reply I gave to a user in the forum over 4 years ago (in this thread).

Do you have a problem with the WP-Juicebox?
If so, please describe the problem and post a link to your gallery's web page so that I can see the problem for myself and hopefully help further. Thank you.

1,189

(1 replies, posted in Juicebox-Pro Support)

Please try upgrading your galleries to the latest version (v1.5.1) as many bugs have been fixed since v1.4.2 and upgrading may fix your problem without any further action.
Please see the Version History page for a full list of changes between versions.

Full instructions for downloading the latest version and upgrading existing galleries can be found on the Upgrading Juicebox support page.
Essentially, all you need to do to upgrade an existing gallery is replace its 'jbcore' folder with the 'jbcore' folder from the Juicebox-Pro v1.5.1 download zip package ('juicebox_pro_1.5.1/web/jbcore').

If this does not resolve your problem, then please see this FAQ which deals with the issue you described and might help.
My images show locally, but not when I upload them to my website. Why?

I hope these suggestions help.
However, if you continue to experience difficulties, then please post the URL to your gallery's web page so that I can see the problem for myself and hopefully help further. Thank you.

1,190

(5 replies, posted in Juicebox-Pro Support)

This is due to your long backButtonText ("More Pascal RIBEN Galleries").
In Small Screen Mode (on mobile devices), the Back Button and Button Bar share the same horizontal space.
Space is reserved for the Back Button and, once this has been displayed, the remaining space is used for the Button Bar (which will wrap within the available space if necessary). This avoids the Back Button and Button Bar overlapping each other.
With your long backButtonText, there is enough space to the right of it (on your device) to display only one Button Bar icon (which is why it wraps to display all the icons in a single column).
If you were to reduce your backButtonText to something shorter (like "Home", for example) or use the 'home' icon (by setting backButtonUseIcon="TRUE"), then the Button Bar would have more space to display icons in a row.

1,191

(19 replies, posted in Juicebox-Pro Support)

That's great! Thank you for letting me know.

@matthewswift

I understand your desire to try to adapt Juicebox-Pro to do something that you would like it to do (but that it was not designed to do). However, it looks like you may have unpacked the source code and, unfortunately, modifying the source code is not supported. This is noted in the FAQ below:
Does Juicebox-Pro include the source code?

Thank your for posting your suggestion in the Feature Request forum thread, though, where it will be seen by the developers who will at least consider it for inclusion in a future release (although I have no way of knowing which requests will be chosen for implementation).

(Incidentally, I'm not sure what might have changed between v1.5.0 and v1.5.1 to break your modification. Whatever the change was, it would have been made for the sake of functionality rather than to prevent users from adapting the software.)

Thanks again for making your suggestion known.

1,193

(3 replies, posted in Juicebox-Pro Support)

You're welcome!
I'm glad you've got it working. Thank you for letting me know.

1,194

(3 replies, posted in Juicebox-Pro Support)

Just increase the inactivityTimeout value from its default value of '4' (seconds) in JuiceboxBuilder-Pro's 'Customize -> Main Image' section.

Alternatively, you can have the overlay never auto-hide by either setting inactivityTimeout to '0' or showImageOverlay (also in the 'Main Image' section) to 'ALWAYS'.

You could also display the Info Button on the gallery's Button Bar by setting showInfoButton to 'TRUE' (in the 'Button Bar' section) to allow visitors to your website to toggle the overlay on and off (by clicking the Info Button).

For reference, short descriptions of all configuration options can be found on the Config Options page.

You're welcome!

It is likely that you have found a post referring to WP-Juicebox (the Juicebox plugin for WordPress) as this plugin has a file named 'config.php'.
However, if you are creating or editing a gallery with JuiceboxBuidler-Pro and do not want the image filename to be used as the image title (which is the default setting), then just go to 'Images -> Titles -> Use None' from the drop-down menu at the top (and then save your gallery on the 'Publish' tab).

1,197

(7 replies, posted in Juicebox-Pro Support)

@kuwaha

I'm glad you've been able to install JuiceboxBuilder-Pro v1.5.1 on your desktop computer.
Thank you for letting me know (and for providing the additional information).

Note for Bitdefender users:

It looks like Bitdefender may be preventing any and all Adobe AIR applications from being installed.
I've just found this web page relating to a different Adobe AIR application (but with exactly the same problem and error message as the one noted above): https://support.creately.com/hc/en-us/a … ly-Desktop

The workaround seems to be to disable all Bitdefender modules before installing JuiceboxBuilder-Pro (or whatever other Adobe AIR application you are trying to install) by following the instructions on this web page: https://www.bitdefender.com/consumer/su … swer/3347/

1,198

(7 replies, posted in Juicebox-Pro Support)

@kuwaha

Do you get exactly the same error message as the original poster ("Code: 5100") or a different error message?

If you have not already done so, please try following the procedure noted above (to uninstall both JuiceboxBuilder-Lite and JuiceboxBuilder-Pro and then manually delete all the folders I listed before before attempting to install JuiceboxBuilder-Pro v1.5.1).

Have you also tried the additional suggestions, such as creating a new administrative user account and trying to install and run JuiceboxBuilder-Pro v1.5.1 from there?

If you continue to experience difficulties, please let me know how far you get into the procedure and what error message (if any) you encounter along the way.
Also, please let me know what operating system you use.

You're welcome!
I'm glad that my workaround was a suitable solution for you.
Thank you for letting me know.

(stagePadding would be a similar solution but would add padding around the entire gallery, not just the main images within the gallery.)

1,200

(4 replies, posted in Juicebox-Pro Support)

I'm glad you're making progress. Thank you for letting me know.

... just want to remove photo title/alt ? from showing.

Unfortunately, there is no configuration option available to enable/disable captions. A NextGEN sourced gallery will use the 'alttext' as the image title and the 'description' as the image caption.
However, you can hide the entire caption area by setting captionPosition="NONE" (in the Pro Options text area).
Alternatively, if you want to hide just the image titles or the image captions, then you can do so with a quick edit to the plugin's 'config.php' file.
Just open the 'config.php' file in a plain text editor and:

(1) To hide the image titles, comment out line 95, changing:

$image_element->appendChild($title_element);

... to:

// $image_element->appendChild($title_element);

(2) To hide the image captions, comment out line 102, changing:

$image_element->appendChild($caption_element);

... to:

// $image_element->appendChild($caption_element);

(Please note that the line numbers above refer to the current version of WP-Juicebox, v1.5.1.)

Also how do I make splashpage fit better on screen, Tried smaller image for splash but just stretches.

The Splash Page takes the gallery dimensions (the galleryWidth and galleryHeight from the embedding code).
The image used for the Splash Page (by default the first image in the gallery or the splashImageUrl if set) is scaled to fill (rather than fit within) the Splash Page dimensions and, if the aspect ratio of the Splash Page does not match the aspect ratio of the image, then cropping will occur. However, the image should not be stretched. If it is, then it may be due to custom CSS (possibly from your WordPress theme).
At the moment, your gallery sets showSplashPage="NEVER" so I cannot see the Splash Page and investigate the problem.
However, I would check the CSS on your web page to see if there are any rules which are being applied to all images on the page and which the Splash Page image might be inheriting.
I hope this points you in the right direction.