I'm sorry to hear that you are having trouble with JuiceboxBuilder-Pro.

Try installing JuiceboxBuilder-Lite (from the Juicebox-Lite zip package which you can download from this web page) to see if the problem happens with both JuiceboxBulder-Pro and JuiceboxBuilder-Lite. (JuiceboxBuilder-Pro and JuiceboxBuider-Lite can both be installed side-by-side onthe same computer.)
This might help us determine whether the problem is specifically with your JuiceboxBuilder-Pro installation or with Adobe AIR itself.

The next thing I'd try is a complete uninstall and reinstall of JuiceboxBuilder-Pro.
The full procedure to follow (including a list of files to manually delete after uninstalling the application) can be found as suggestion #11 in this forum thread.
I'd also check through the list of other suggestions in the forum post in case they help.

As unlikely as it sounds, I'd also try uninstalling both JuiceboxBuilder-Pro and Adobe AIR and then installing an older version of Adobe AIR (before installing JuiceboxBuilder-Pro).
You can download older versions of AIR from Adobe's archive page here: https://helpx.adobe.com/air/kb/archived … rsion.html
JuiceboxBuilder-Pro requires Adobe AIR v2.0 or later so you could try a version such as Adobe AIR v20.0.
Here are direct links to v20.0. (All links can be found on the archive page.)
Mac: http://download.macromedia.com/air/mac/ … beAIR.tbz2
Windows: http://download.macromedia.com/air/win/ … taller.zip
If this works, then you should be able to upgrade AIR in-place afterwards (without the need to uninstall anything else).

I'd also try temporarily disabling any third-party security software that you might have installed (e.g. Avast or AVG) in case this is somehow interfering with JuiceboxBuilder-Pro's functionality. (Please do so at your own risk and be sure to disconnect from the internet first.)

If you are a Windows PC user and you know the exact time of the application crash, then you could check the Windows Event Viewer to see if there are any entries in the 'Windows Logs -> Applications' or 'Windows Logs -> System' sections which give more information on the nature of the problem.
Please see this web page for more information on the Windows Event Viewer: https://www.howtogeek.com/123646/htg-ex … an-use-it/
This might point you in the right direction.

I hope my notes above help.
Please let me know how you get on and if I can be of any further assistance.

I'm glad to hear that you've been able to resolve your problem. Thank you for taking the time to post back to let me know. It's most appreciated. I'll mark this thread as [SOLVED].

The spammer has been deleted and reported to stopforumspam.

If you have a copy of the gallery folder on your computer's hard drive and your gallery uses a regular structure (i.e. does not use a configUrl or baseUrl), then you can open and edit the gallery in JuiceboxBuilder-Pro.

On the 'Images' tab, you can rearrange images by file date or filename (if you need to) via the 'Images -> Sort' options from the drop-down menu at the top of the application.
You can then delete images (individually, of in a Shift-Click block or a Ctrl+Click selection) via Ctrl+D (or 'Images -> Delete' from the drop-down menu).

If you save the gallery to the original folder, the deleted images will be removed from the 'images' and 'thumbs' folders so, first of all, I'd make a backup copy of your master gallery and, each time you make a smaller gallery from the master gallery, open a copy of the gallery folder in JuiceboxBuilder-Pro (or make sure that you save each smaller gallery to its own new empty folder).

In doing this, you should be able to make several smaller galleries from your large one.

Otherwise, you'd need to edit your gallery's 'config.xml' file in a plain text editor and manually remove <image> entries corresponding to the images you'd like to remove (and also remove the corresponding images from the 'images' and 'thumbs' folder).

I hope this helps (although, even using JuiceboxBuilder-Pro, I realise that it could be quite a time-consuming task).

You're welcome! I'm glad it helped.

No. This is not the reason. The Juicebox Plugin for Lightroom will work find on subscription versions of Lightroom Classic CC.

What version of Lightroom do you have? Do you have Lightroom CC or Lightroom Classic CC (and what version number)? (You can check by going to 'Help -> About Lightroom...' from the drop-down menu at the top of the program.

You'll need Adobe Lightroom 4, 5 or 6 or Lightroom Classic CC 7 or higher.
Lightroom CC (not Classic) 7 and higher does not support plugins or web engines.

If you have a compatible version of Lightroom but still experience difficulties, then please let me know what operating system you have (Mac vs PC) and how far into the installation process you get (and what, if any, error messages you encounter along the way).
Thank you.

I've sent you a new download link for your Juicebox-Pro (Single Site License) purchase (to the email address in your post above).
If you ever need a new download link in the future, just fill in the online Download Link Request Form and we'll send you a new one.

You'll find the Juicebox-Pro Plugin For Lightroom inside the Juicebox-Pro zip file in this location: juicebox_pro_1.5.1/adobe-lightroom-plugin/juicebox_pro.lrwebengine

Instructions for installing the plugin can be found on the plugin's own support page here.
First of all, extract the Juicebox-Pro zip file to your hard drive and then...
Mac: Double-click the juicebox_pro.lrwebengine package.
Windows: Drag-and-drop the juicebox_pro.lrwebengine folder onto your Lightroom desktop icon.

If this fails, then you can install the plugin manually by copying the juicebox_pro.lrwebengine folder/package to your Lightroom 'Web Galleries' folder.
Mac: Users/username/Library/Application Support/Adobe/Lightroom/Web Galleries/
Windows: C:\Users\username\AppData\Roaming\Adobe\Lightroom\Web Galleries\

I hope this helps.
If you get stuck with anything, please let me know and I'll try to help further.
Thank you.

Note regarding Lightroom CC vs Lightroom Classic CC:
In late 2017, Adobe split what was then known simply as Lightroom CC into two separate products.
Lightroom CC became Lightroom Classic CC and Adobe released a new version of Lightroom under the name Lightroom CC.
Unfortunately, the new Lightroom CC does not accept third-party plugins or web engines so it is not possible to use the Juicebox-Pro Plugin for Lightroom with this version.
You would need to have Lightroom Classic CC in order to use the Juicebox-Pro Lightroom Plugin (or any other plugin).

Audio will work fine in an embedded gallery so the problem is , as you suspect, most likely a path problem.
The value for the audioUrlMp3 configuration option can be a relative path (relative to the web page containing the gallery's embedding code) or an absolute path (starting with either http:// or https://).

In a WordPress environment where web pages are created dynamically, it can be difficult to know the location of the web page containing the gallery's embedding code (and it will depend on the permalink structure you set in WordPress's dashboard) so it might be easier to just use an absolute path for your audioUrlMp3 , e.g.:

audioUrlMp3="http://www.example.com/audio/track_0001.mp3"

I hope this helps.
However, if you continue to experience difficulties, then please post back with a link to your gallery's web page so that I can see (or hear) the problem for myself and hopefully help further.
Thank you.

The 'juicebox.ttf' and 'juicebox.woff' font files are generated by the IcoMoon App and contain glyphs used as gallery icons (such as those on the Button Bar).
You can check out the contents of these font files using the online FontDrop service.

Juicebox does not use its own custom font for gallery text. The 'juicebox' font is used only for gallery icons.
Juicebox sets the font for gallery text in the 'theme.css' file (on lines 61 and 1179) to:

font-family: "Helvetica Neue", Helvetica, Arial, sans-serif;

Roboto is very similar to Helvetica so maybe this helps to explain things.

For reference, more information on the use of custom icons can be found in the Using Custom Icons support section in the Theming Guide.

Please note that the line numbers above refer to the current version of Juicebox-Pro (v1.5.1).

It has certainly been a long time since the last version was released.
I'd like to see a new version sooner rather than later myself.
All I can say at this stage is that Juicebox is still alive and that work has started on the next version (although progress is slow and I do not know when it will be released).

Looking at the code from your other post (which is different to the code you posted here), it seems that your 'quebeccity' folder may be a complete gallery folder.
If this is the case, then you can point towards this gallery folder (without the need to rename or move any gallery files) by using a baseUrl configuration option in your gallery's embedding code.

<script>
    new juicebox({
        baseUrl: "photogallery/quebeccity/",
        containerId: "juicebox-container",
        galleryWidth: "100%",
        galleryHeight: "100%",
        backgroundColor: "rgba(34,34,34,1)"
    });
</script>

When using a baseUrl, Juicebox looks for a file named 'config.xml' inside the baseUrl folder.

For reference, short descriptions for both configUrl and baseUrl can be found in the Embed Options section of the Config Options page.

If there is no configUrl (pointing towards a configuration file) or baseUrl (pointing towards a gallery folder) in your gallery's embedding code, then Juicebox looks for a file named 'config.xml' in the same directory as the web page containing the embedding code.
If your gallery's configuration file is not named 'config.xml' or is not in the same directory as the web page containing the embedding code, then you'll see the "Config file not found." message.

You can either:
(1) Rename and/or move your gallery's configuration file so that it has the default name ('config.xml') and is in the default location (alongside the gallery's web page).
... or:
(2) Use a configUrl in your gallery's embedding code to point towards your gallery's configuration file, e.g.:

<script>
    new juicebox({
        configUrl: "path/to/my_own_configuration_file.xml",
        containerId: "juicebox-container",
        galleryWidth: "100%",
        galleryHeight: "100%",
        backgroundColor: "rgba(34,34,34,1)"
    });
</script>

Please note that if your gallery's configuration file is not in the default location, then you might need to adjust the imageURL and thumbURL paths within the file.

Another reason why you might be seeing the "Config file not found." message is if the file itself is somehow corrupt and the browser cannot read it.
Open the 'config.xml' file directly in a browser (drag and drop the file into a browser window or enter the address to the file into the browser's address bar) and you should see the XML code.
If there is a problem with the file (such as a control character in an image's caption which is breaking the XML syntax), then the browser should note the problem and the line in the file at which the problem occurs.
You should then be able to open the 'config.xml' file in a plain text editor and fix the problem.

I hope this points you in the right direction.
However, if you continue to experience difficulties, then please email me back with a link to your gallery so that I can see the problem for myself and hopefully help further.
Thank you.