I'm glad to hear that you've settled on the easy solution!
Thank you for letting me know. I'll mark this thread as [SOLVED].

Having seen your gallery, I think the problem is that you set autoPlayOnLoad="TRUE".
In Small Screen Mode, thumbnails and main images are displayed on separate pages and setting autoPlayOnLoad="TRUE" forces Juicebox to skip the initial thumbnail page and start displaying images.
You'll either need to set autoPlayOnLoad="FALSE" or set screenMode="LARGE" (in JuiceboxBuilder-Pro's 'Customize -> General' section) to force the gallery to be displayed in Large Screen Mode on all devices and in all browsers so that you see the desktop layout on your iPhone.

Unfortunately, there are no separate autoPlayOnLoad configuration options for Small vs Large Screen Modes. There is just one autoPlayOnLoad configuration option which is shared across both screen modes.

If you really want to initiate AutoPlay in Large Screen Mode only, then you can do so with help from the Juicebox-Pro API.
With the API, you can run custom JavaScript as soon as the gallery is loaded (via onInitComplete), check which screen mode is being used (via getScreenMode) and toggle AutoPlay (via toggleAutoPlay).
Here's some sample embedding code which might help:

<script src="jbcore/juicebox.js"></script>
<script>
    var jb = new juicebox({
        containerId: 'juicebox-container',
        galleryWidth: '100%',
        galleryHeight: '100%',
        backgroundColor: 'rgba(34,34,34,1)'
    });
    jb.onInitComplete = function() {
        var screenMode = jb.getScreenMode();
        if (screenMode === 'LARGE') {
            jb.toggleAutoPlay();
        }
    };
</script>
<div id="juicebox-container"></div>

If you want to initially display thumbnails in Small Screen Mode but want to initiate AutoPlay as soon as a thumbnail is selected, then that is much more complicated. You'll need to toggleAutoPlay when a  new image is displayed (via onImageChange) but only if it's the first image to be displayed from a thumbnail page. You'll need a couple of tracking variables: one to determine whether the image being displayed is the first image to be displayed from a thumbnail page and another to keep track of whether or not AutoPlay is currently on.
The following code is not fully tested but it might point you in the right direction:

<script src="jbcore/juicebox.js"></script>
<script>
    var autoPlay = false;
    var tracker = false;
    var jb = new juicebox({
        containerId: 'juicebox-container',
        galleryWidth: '100%',
        galleryHeight: '100%',
        backgroundColor: 'rgba(34,34,34,1)'
    });
    jb.onInitComplete = function() {
        var screenMode = jb.getScreenMode();
        if (screenMode === 'LARGE') {
            jb.toggleAutoPlay();
        }
        if (screenMode === 'SMALL') {
            jb.onImageChange = function(e) {
                if (tracker === false) {
                    jb.toggleAutoPlay();
                    autoPlay = !autoPlay;
                    tracker = true;
                }
            };
            jb.onShowThumbs = function(showing) {
                if (showing) {
                    if (autoPlay) {
                        jb.toggleAutoPlay();
                        autoPlay = !autoPlay;
                    }
                    tracker = false;
                }
            };
        }
    };
</script>
<div id="juicebox-container"></div>

I hope this helps.

It sounds like an underlying problem with Adobe AIR.
I'd try uninstalling and then reinstalling Adobe AIR to see if this helps.

You can download the latest version of Adobe AIR (v33.1.1.385) from Harman's website here: https://airsdk.harman.com/runtime

If this does not help, then try uninstalling and then reinstalling JuiceboxBuilder-Pro, too.
Between uninstalling and reinstalling, make sure that there are no files left behind from previous installations by manually deleting the following folders (if they exist on your system).

• /Applications/JuiceboxBuilder-Pro.app/

• /Users/Username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro

• /Users/Username/Library/Preferences/JuiceboxBuilder-Pro

I hope this helps.

Hi.

This is a support forum for the Juicebox-Pro web gallery software from SimpleViewer Inc.

From your query, it sounds like you are referring to a 'JuiceBox' from eMotorWerks, a completely unrelated company to our own (although the product names are the same).

According to their Wikipedia page, eMotorWerks was acquired by Enel and is currently part of the Enel X group.
You should be able to contact eMotorWerks/Enel X directly via their contact page here: https://evcharging.enelx.com/contact

I hope this points you in the right direction and that they are able to help you with your query.

@feedtalenine

If you are experiencing difficulties of your own, then please post a new topic with details of the problems that you are facing and I'll do my best to help you out.
Thank you.

You're welcome!
I'm glad you've got JuiceboxBuilder-Pro up and running. Thank you for letting me know.

For anyone else reading this thread, we have not yet updated the readme file in the zip package but we have updated the link to the AIR installers in the JuiceboxBuilder Installation Instructions on our website.

Now that Harman have taken over the support and development of AIR from Adobe, the AIR installers can be found here: https://airsdk.harman.com/runtime

I'm sorry to hear about your Windows 10 mishap.

Yes, we keep a record of all transactions.
Please fill in the online Download Link Request Form and we'll send you a new link for your purchase.
Download Link Request Form: https://juicebox.net/admin/download_request/

I have already searched through the transactions with the email address that you use here for the forum and I can't find any record of your purchase so please be sure to list all possible email addresses that you might have used for the purchase in the Additional Info section on the form.
Thanks!

As noted in the short description for galleryDescription on the Config Options page, this options text is:

If you enter a Gallery Description, then it will be displayed on the gallery's Splash Page, displayed by default for embedded galleries on mobile devices or when setting showSplashPage="ALWAYS" (in JuiceboxBuilder-Pro's 'Customize -> Splash Page' section).

The Gallery Description will also be used in an Open Graph 'description' tag on the gallery's 'index.html' page (used, for example, by Facebook), e.g.:

<meta property="og:description" content="This is the Gallery Description." />

If you set addSEOContent="TRUE" ('Customize -> Sharing'), then the Gallery Description will also be included in the SEO content code in the gallery's 'index.html' file, e.g.:

<!-- Image gallery content for non-javascript devices -->
<noscript>
    <h1>Gallery Title</h1>
    <p>This is the Gallery Description</p>
    <p><img src="images/IMG_0001.jpg" title="Image Title" alt="Image Caption" /><br>Image Title Image Caption</p>
</noscript>

More information about SEO content within Juicebox-Pro can be found here.
If you'd like text to appear in the gallery itself, then please use the Gallery Title ('Customize -> Lite') or the images titles or captions.

I hope this helps to clarify things.

I'm glad that you have found the forum thread you linked to but there has been an update since I posted over there.
It is now possible to set the Splash Page 'Images' text (via the languageList configuration option).
(I have updated the other thread with this information.)

The Splash Page 'View Gallery' text is set via the splashButtonText Pro configuration option (in JuiceboxBuilder-Pro's 'Customize -> Splash Page' section).

The Splash Page 'Images' text (e.g. "123 Images") can now be set via the languageList configuration option.
Please see the International Gallery Text support section for details.

The 'Images' text is the sixth text string in the list.

For Juicebox-Lite, use this:

For Juicebox-Pro, use this:

Just change the 'Images' text (in bold above) as necessary.

Please note that languageList is not supported by JuiceboxBuilder and you'll need to set this configuration option manually.
Please see the Setting Config Options support section for details.

Juicebox-Pro just displays regular GIF, JPEG and PNG images.
Juicebox-Pro does not read image metadata when the gallery is being displayed and just displays the gallery images in standard HTML <img> tags. The images are given no special treatment (other than dynamic scaling).
If you can imagine what your image would look like if displayed in a web page using just an <img> tag, then that's what the image will look like in the gallery.

If you like, you could post your idea (support for 360 jpegs) as a suggestion in the Feature Requests forum thread.
This keeps all the requests together and ensures that they will not be overlooked by the developers.
I do not know the likelihood of any ideas being implemented in future versions but this is certainly the best place for all ideas.
Thank you!

@gishfan

That's good advice!
Thanks also for sharing the NoobsLab link.

@DX2300

The mock-up on the home page is not a 100% accurate representation of the same gallery across different devices (at least not a gallery with default configuration settings).

In Small Screen Mode, the thumbnail icon (to switch between the thumbnail and main image pages) is a 3 x 3 grid of nine dots.
In Large Screen Mode, the thumbnail icon (to toggle the thumbnails on and off) is is small representation of a main image with 3 thumbnails below (i.e. the thumbnail icon seen on the smallest device in the mock-up).

The other icon seen in the mock-up is the Open Image button which will be displayed is you set showOpenButton="TRUE".

You would see what you see on the smallest device in the mock-up if you set the following configuration options:

screenMode="LARGE"
showOpenButton="TRUE"
showThumbsOnLoad="FALSE"
showThumbsButton="TRUE"

You'd also need to set imageScaleMode="FILL" to have the image fill the viewport (with cropping) as seen in the mock-up.