3,076 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

Your gallery should display fine as long as the contents of your gallery folder are uploaded to the same directory as the HTML web page containing the code you posted above (as noted in the Embedding in a HTML Page instructions).
Please check that all your gallery files have been uploaded to the correct location on your web server.

If you continue to experience difficulties, then please post back with the URL to your gallery's web page so that I can take a look at the problem for myself and help further. Thank you.

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3,077 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

From what you say, the number of images should not make a difference. To confirm this, try saving a smaller test gallery (with just a few images) to the same location to see if the same problem occurs.
There is no known bug with regard to saving galleries so the problem may somehow be unique to your own system or images.

Please make sure that you are saving the gallery to a new empty folder.
Also, please check that the folder you are trying to save your gallery to is on your computer's local hard drive and not on an external or network drive.
Another thing to check is that the folder you are trying to save your gallery to is not synced to a file sharing service such as Dropbox or Google Drive.

Try creating a new empty folder on your desktop before using JuiceboxBuilder-Pro and then navigate to this folder when saving your gallery.

If this does not help, then try also ensuring that the source images are on your computer's local hard drive too (and not on an external or network drive).

It seems unlikely but perhaps there is a corrupt image which the program is hanging on whilst writing to your 'images' folder.
Try splitting your images into two batches and create a test gallery with each batch. If one gallery saves OK and the other one fails, then there may be a problem image.
You can then split the failing batch into two and repeat the process until you find the problem image.

I hope this helps or at least points you in the right direction.

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3,078 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

No, it is not possible to scale thumbnails within a Juicebox-Pro gallery.
The thumbWidth and thumbHeight options accept only pixel values (and not percentages).
If you think the thumbnails take up too much space on certain screen sizes, then you could set showThumbsButton="TRUE" (in JuiceboxBuilder-Pro's 'Customize -> Lite' section) so that visitors to your web site can hide the thumbnails (to allow more room for the main images to be displayed).
Alternatively, you might like to force the gallery to be displayed in Small Screen Mode (where thumbnails and main images are displayed on different pages) by setting screenMode="SMALL" ('Customize -> General').

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3,079 Reply by Steven @ Juicebox

(27 replies, posted in Juicebox-Pro Support)

I've taken a step backwards to reconsider everything here.

I've just viewed both your galleries (http://www.grantsymon.com/e/start.html and http://synonyms.pagesperso-orange.fr/test/index.html) in Chrome 39.0, Internet Explorer 11, Firefox 25.0.1, Opera 26.0 and Safari 5.1.7 and do not see the flickering/double-loading problem in any browser. This suggests that the problem may not be web-server related, although the only way I can replicate such a problem is by adding a 'no-cache' directive to a web server. (This is why I mentioned the Cache-Control header in the first place but if this was the root of the problem, then I should be able to see the problem in WebKit browsers of my own.)

I do not know if tackling this problem from scratch will help, but it might.

Could you please confirm which browsers you currently see the problem in? (Is it only in Safari 8 or also in other browsers, too?)

Do you see the problem in this test Juicebox-Pro v1.4.3 gallery which uses imageTransitionType="CROSS_FADE"?
http://juicebox.net/demos/pro/default/? … nLoad=TRUE
If you do see the problem in this test gallery, then the problem may be related to either Safari 8 generally or perhaps just your own browser. If you have any extensions installed in your Safari browser, try temporarily disabling them. Also, try resetting all your browser settings to their default values.

Please post the URL to your WowSlider gallery and I will let you know if I see any flickering in image transitions in any browsers.
If I do not see any flickering, then the problem may somehow be unique to your own system/setup.

Also, if you like, you could email me one of your galleries and I could temporarily upload it to a different web server to see if this makes a difference. If you are agreeable to this, then please let me know and I will send you an email address where you can send me the gallery.

Maybe tackling this problem from a few different angles will help track down the source of the problem.

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3,080 Reply by Steven @ Juicebox

(16 replies, posted in Juicebox-Lite Support)

So far the only failing devices are my iPhone and the site owner's iPhone.

It is certainly strange that the problem has only been seen on two iPhones and only in Mobile Safari.

Is there anything that the two iPhones have in common? Are they the same generation as each other and what versions of iOS do they each run? (It's a long shot but the more information we have the better.)

I have uploaded a test page with a couple of galleries (using essentially the same code, switching mechanism and file structure that your own web page uses) here. [Test page removed.]
Please try to view the galleries on this different web server using your iPhones to see if you see the same problem as in your own scenario.

Go to forum: Juicebox-Lite Support

3,081 Reply by Steven @ Juicebox

(2 replies, posted in Juicebox-Pro Support)

You can change the default 'VIEW GALLERY' text using the splashButtonText configuration option. (To remove it, just set splashButtonText="".)
However, if you want to completely remove the Splash Page Overlay, then add the following CSS to the <head> section of your gallery's embedding page.

<style type="text/css">
    .jb-splash-info {
        display: none;
    }
</style>

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3,082 Reply by Steven @ Juicebox

(6 replies, posted in Juicebox-Pro Support)

That's great!
Thank you for posting back to let me know (and for sharing your code which may help others).

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3,083 Reply by Steven @ Juicebox

(16 replies, posted in Juicebox-Lite Support)

I have now added doctype to my header.php. I presume this is enough?

Now that you have added a Doctyle Declaration to your web page, you can check your web page for HTML errors using the W3C Markup Validation Service and fix any errors reported (although I do not see any errors on your page which would result in the problem you are experiencing).

If your gallery displays fine in Chrome but not in Mobile Safari, then it certainly sounds like the problem may be due to Safari caching. Maybe you could try renaming your gallery XML files (and the corresponding configUrl entries) on your web server to names that have never been used (or cached) before. This may help.

Go to forum: Juicebox-Lite Support

3,084 Reply by Steven @ Juicebox

(27 replies, posted in Juicebox-Pro Support)

The flickering/double-loading problem affects only browsers which use the WebKit engine (Safari, Chrome and Opera) so you would not see the problem in Internet Explorer or Firefox.

Have you asked your web host if they could/would remove the "Cache-Control: no-cache" header from your web hosting account? I would expect that this would solve your problem.
If they are not willing to do this, then perhaps you could simply work around the problem by using a different imageTransitionType.

Otherwise, if you have access to a different web server which does not set "Cache-Control: no-cache", try uploading your web site there and view your gallery in Safari 8. Again, I would expect that your gallery would function correctly.

(I can replicate the problem myself by adding the "Cache-Control: no-cache" header via an .htaccess file on my own web sever.)

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3,085 Reply by Steven @ Juicebox

(16 replies, posted in Juicebox-Lite Support)

First, my instance of JB always opens with the splash screen on mobile devices. Perhaps that's normal? I don't mind.

The Splash Page is used by default when the gallery is displayed in Small Screen Mode.
For more information on Screen Modes and how Juicebox adapts to different devices and screen sizes, please see here.

If you had Juicebox-Pro, then you could disable the Splash Page by setting showSplashPage="NEVER".
Alternatively (again with Juicebox-Pro only), you could force the gallery to be displayed in Large Screen Mode (which does not use the Splash Page by default) in all browsers and on all devices by setting screenMode="LARGE".

With regard to your "Config XML file not found." problem, I have just viewed your web page in Chrome and Mobile Safari on an iPod Touch 4 and everything seems to be working OK for me.
I have switched between your galleries and have opened both (several times) from their respective Splash Pages.

I do not see any obvious problems with your code (although your web page should include a Doctype Declaration to inform the user's browser what set of standards the code on your web page conforms to).

The most likely reasons for your problem (that I can think of at the moment) are:
(1) A temporary glitch on your web server (perhaps unable to server the gallery's XML file in a timely manner).
(2) A browser caching problem (although you have already considered this).
(3) The mobile device is using a 3G/4G connection instead of wi-fi.

If any of the mobile devices you have tried viewing your website on have been using a 3G/4G connection, then please see this FAQ which includes a solution to this problem.
Why can't I view my gallery on a 3G mobile connection?

Otherwise, please double-check that your browser's cache has been completely cleared and perhaps contact your web host to see if they have been experiencing any problems recently which might be contributing to your problem.

Go to forum: Juicebox-Lite Support

3,086 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Lite Support)

Please post the URL to your gallery so that I can take a look at it.
It would be much easier to troubleshoot your problem if I can see it for myself. Thank you.

In the meantime, please make sure that you are using the latest versions of Juicebox and Showkase.
Upgrading Juicebox: http://www.juicebox.net/support/upgrade/
Upgrading Showkase: http://www.showkase.net/support/upgrade/

The default captionPosition (used by Juicebox-Lite) was changed from OVERLAY to OVERLAY_IMAGE in Juicebox v1.4.3 and the Lite Full demo gallery you quoted uses captionPosition="OVERLAY_IMAGE".
If you are using an older version of Juicebox, your gallery will be using captionPosition="OVERLAY" (and captionPosition is a Pro option which cannot be changed in Juicebox-Lite).
This may explain your problem, in which case upgrading your Juicebox gallery (following the instructions in the link above) will solve it.

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3,087 Reply by Steven @ Juicebox

(6 replies, posted in Juicebox-Pro Support)

Thank you for the update.

I'll see how the story ccontinues.

Hopefully all will be well once the problem with the particular image has been sorted out.

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3,088 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

The 'Export' and 'Upload' buttons are part of Lightroom (rather than the Juicebox plugin) and their functionality is controlled purely by Lightroom itself. Try using a different web engine (such as the default 'Lightroom HTML Gallery') and you should see the same behavior.

If you want to save a gallery to an existing folder (for example to overwrite an existing gallery), then click the 'Export' button, navigate into the folder's parent directory, highlight (single left-click) the folder you want to save your gallery to and click the 'Choose Selected' button (rather than the 'Open/Save' button). You should then be notified that files may be overwritten.

I hope this helps.

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3,089 Reply by Steven @ Juicebox

(2 replies, posted in Juicebox-Pro Support)

When clicking on one of the galleries the other changes too, what is not meant to be. How can I solve this bug?

Your web page loads the 'juicebox.js' file for each gallery. The 'juicebox.js' file should be loaded only once per page.
Try removing the following line from your second gallery's embedding code:

<script src="../141019_tagderoffenentuer_juicebox/jbcore/juicebox.js"></script>

This should solve your problem.

How it comes that the color of the buttons in the button bar is different to my color setting?

The Juicebox gallery's icons are characters in a custom font and they are inheriting the color from the following code in your 'sakura.css' file:

p, div, h1, h2, h3, h4 {
    font-family:"Times New Roman", Times, serif;
    font-family: Arial, Helvetica, sans-serif;
    font-weight:normal; 
    font-size:14px;
    line-height:140%;
    color:#888;
}

Rather than applying these CSS rules to all p, div, h1, h2, h3 and h4 tags on your web page (which will include those within your Juicebox gallery), apply them instead to only those elements which require them through use of ids and classes.

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3,090 Reply by Steven @ Juicebox

(4 replies, posted in Juicebox-Pro Support)

Here are a few tips which may help.

(1) The <div id="header"> is not closed on your page. If a browser does not know where the end of the container should be, this can affect the layout of the page.
(3) The sample gallery whose code you are using sets fixed dimensions for the header and footer and then embeds the gallery in the remaining space. Try giving your gallery dimensions of 100% x 100% so that it fills the space available.
(2) The JavaScript code on your web page resizes the 'juicebox-content' container but there is no such container on your web page. Try wrapping your 'juicebox-container' <div> in a parent <div> with id="juicebox-content" so that the gallery can be resized correctly when the size of the browser window changes:

<div id="juicebox-content">
    <div id="juicebox-container"></div>
</div>

(4) Try removing the <table> from your web page and use only CSS to layout your page.

If you see different images in your gallery on different computers or devices, then this can only be due to your browser caching your gallery files. Please double-check that you are completely clearing your browser's cache before reloading your gallery to ensure that your browser is fetching and using the most recent versions of your gallery files.
Please see this FAQ:
When I update my gallery I don't see my changes online. Why? - http://www.juicebox.net/support/faq/#troubleshooting-6

Hopefully this will help.

Go to forum: Juicebox-Pro Support

3,091 Reply by Steven @ Juicebox

(14 replies, posted in Juicebox-Pro Support)

I'm sorry to hear that you're still unable to use JuiceboxBuilder-Pro.
Thank you for trying the beta and older versions of Adobe AIR.

Clearing the ELS folder has been known to fix the problem of non-responsive buttons on the 'Start' tab but it looks like this does not work in your case.

Please take a look at this forum thread.
It contains a fairly comprehensive list of things to check and try for users who are experiencing difficulties installing JuiceboxBuilder-Pro. I realise that this is not the same problem that you are facing but perhaps one of the suggestions will help.

However, I'm glad that you have found an alternative way to create your Juicebox-Pro galleries.

Go to forum: Juicebox-Pro Support

3,092 Reply by Steven @ Juicebox

(6 replies, posted in Juicebox-Pro Support)

No problem at all.
I was not trying to divert blame away from Juicebox-Pro, rather I was just trying to point you in the right direction towards finding the source of your problem.
For what you say, it certainly sounds like the image might somehow be corrupt.
If you can open it in any imaging program, try re-saving it (without actually doing anything to it) and use the re-saved version in your gallery. Hopefully this will help.

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3,093 Reply by Steven @ Juicebox

(2 replies, posted in Juicebox-Pro Support)

Open your gallery's 'index.html' file in a plain text editor and change (or delete) the contents of the <title></title> tags.
If you create your galleries with JuiceboxBuilder-Pro, then the Gallery Title should automatically be used as the browser title.
Most plugins also use the Gallery Title (rather than the default text 'Juicebox Gallery') so please double-check your Gallery Title before saving your gallery and make sure that you are using the most recent version of JuiceboxBuilder-Pro (v.1.4.3) or whatever plugin you use to create your galleries.
I hope this helps.

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3,094 Reply by Steven @ Juicebox

(6 replies, posted in Juicebox-Pro Support)

The 50-image limit per gallery is a limit built-in to Juicebox-Lite. There is no such limit in Juicebox-Pro.

You should be able to create a gallery using the Lightroom plugin with as many images as you like.
All images will be listed in the 'config.xml' file.
However, if you were to use Juicebox-Lite rather than Juicebox-Pro, then only the first 50 images in your gallery would be displayed.

If you see an error such as "the original ORF file cannot be found" then this message is generated by Lightroom itself (rather than the plugin).
Please double-check the location of your source file (and that the image's filename has not changed since you added it to your project) as this may be the cause of your problem.

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3,095 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

Please see the reply to your other query in this forum thread.
Hopefully this will solve your problem.

If the suggestion in the forum thread does not help, then please check the following.

(1) The icons in a gallery are characters in a custom font so please check to see if your web page sets a font-family for all elements on your web page using a global CSS selector, such as:

* { font-family: Courier; }

If this is the case, Juicebox will have no option but to inherit such a CSS rule. The font-family will apply to all elements on your web page, including those within your gallery. Try setting the font-family to the 'body' element of your web page instead (or better still, to only those elements on your web page which require it through use of ids or classes).

(2) Try re-uploading your gallery's 'jbcore' folder to ensure that all the font files (in the 'jbcore/classic/fonts' folder) are present and correct on your web server (in case something happened during the initial upload resulting in corrupt or missing files).

Also, I notice that your gallery uses Juicebox-Pro v1.4.2.
You might like to upgrade your gallery to v1.4.3. Full instructions for downloading the latest version and for upgrading existing galleries can be found on the Upgrading Juicebox support page.
More information about v1.4.3 can be found in this Juicebox blog entry.

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3,096 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

Your gallery's embedding code contains the following line:

<script src="http://wizofozphotography.com/wedslide/jbcore/juicebox.js"></script>

This hard-codes the wizofozphotography.com domain in the path so your gallery may display correctly only if you visit your web site via wizofozphotography.com and not www.wizofozphotography.com.
I suspect that when users see the "Config XML file not found" message, they are probably viewing your gallery on www.wizofozphotography.com (using the 'www' subdomain).

All gallery files must be on the same domain or subdomain as the HTML page containing the gallery's embedding code (due to the same origin policy: https://developer.mozilla.org/en-US/doc … gin_policy.)

Try using relative rather than absolute paths in your gallery's embedding code.
Change the line above to the following:

<script src="/wedslide/jbcore/juicebox.js"></script>

The leading slash in the path above denotes yuor root directory and this should work on both wizofozphotography.com and www.wizofozphotography.com

This should hopefully solve your problem.

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3,097 Reply by Steven @ Juicebox

(14 replies, posted in Juicebox-Pro Support)

I notice in the Adobe forums that other users seem to be having problems with AIR and AIR applications under Yosemite so Adobe may be currently having issues with AIR on the new Mac OS.
You might like to try using the latest beta version of Adobe AIR which can be downloaded from here: http://labs.adobe.com/downloads/air.html
You could also try reverting to an older version of Adobe AIR (such as v15) to see if this helps. Older versions can be downloaded from their archive web page here: http://helpx.adobe.com/air/kb/archived- … rsion.html
I do not know if this will help but it might be worth trying.

Is there any way to create slideshows with Flickr albums in Lightroom?

Not directly via the plugin's interface. The Lightroom plugin works only with local images and there are no Flickr options in the interface.
You could, however, create a gallery using the Lightroom plugin (using a sample image or two just so that it works) and then open the gallery's 'config.xml' file in a plain text editor and add your Flickr configuration options as attributes to the opening <juiceboxgallery> tag, e.g.:

useFlickr="TRUE"
flickrUserName="your_flickr_user_name"
flickrTags="tags,go,here"

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3,098 Reply by Steven @ Juicebox

(6 replies, posted in Juicebox-Pro Support)

Do you know if there is there any way to perhaps move the navigation buttons to below the image title/caption and adjust the vertical outlining of the gallery title/thumbs section? I've been trying to adjust things in the css file but so far haven't found a solution.

Unfortunately, I do not think there is an easy solution to your problem.
Not only would it be difficult to move the thumbnail navigation buttons to below the captions but Juicebox would have no knowledge of this modification (it would expect the buttons to be in a certain position) and this may lead to layout problems when the gallery is dynamically resized (for example when the user's browser window changes size or when the gallery is expanded).
Working with the available configuration options is certainly the best course of action to avoid possible unforeseen pitfalls.
Perhaps you could move the captions (using captionPosition) to either OVERLAY_IMAGE (default) or BELOW_IMAGE. This would free up more space for extras thumbnail rows and would avoid the caption cut-off problem.

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3,099 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

Please make sure that you using an Administrator User Account and then try the following:

  • Uninstall Adobe AIR.

  • Download the latest version of Adobe AIR from here: http://get.adobe.com/air/

  • Install Adobe AIR by right-clicking the 'AdobeAIRInstaller.exe' file and selecting 'Run as administrator'.

  • Now try installing JuiceboxBuilder-Pro following the instructions in the JuiceboxBuilder-Pro User Guide.

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3,100 Reply by Steven @ Juicebox

(14 replies, posted in Juicebox-Pro Support)

Hopefully one of the suggestions in the forum post (perhaps regarding administrator user accounts or security software) will help.

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