1 Topic by wiz (edited by wiz 2015-01-27 02:52:26)

  • wiz
  • Member
  • Offline
  • Registered: 2015-01-11
  • Posts: 5

Topic: Problem viewing slideshow with some IOS devices

I have loaded the slideshow on my website and have had one person check with a newer ipad that can view the slideshow fine.  I had another person check with an iphone 6 and their ipad air (2nd version they think) and the initial image comes up, however when they click on it to see the remaining slideshow a gray screen pops up on both of their devices with a message that says "Juicebox error: config xml file not found".  This same person also checked on a first version ipad air and could view it fine.  Here is a link to my slideshow.  http://www.wizofozphotography.com/weddinggallery  Any help is greatly appreciated.  Thanks!

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Problem viewing slideshow with some IOS devices

Your gallery's embedding code contains the following line:

<script src="http://wizofozphotography.com/wedslide/jbcore/juicebox.js"></script>

This hard-codes the wizofozphotography.com domain in the path so your gallery may display correctly only if you visit your web site via wizofozphotography.com and not www.wizofozphotography.com.
I suspect that when users see the "Config XML file not found" message, they are probably viewing your gallery on www.wizofozphotography.com (using the 'www' subdomain).

All gallery files must be on the same domain or subdomain as the HTML page containing the gallery's embedding code (due to the same origin policy: https://developer.mozilla.org/en-US/doc … gin_policy.)

Try using relative rather than absolute paths in your gallery's embedding code.
Change the line above to the following:

<script src="/wedslide/jbcore/juicebox.js"></script>

The leading slash in the path above denotes yuor root directory and this should work on both wizofozphotography.com and www.wizofozphotography.com

This should hopefully solve your problem.