851 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

Here are some tips which may help:

(1) First of all, if you have any security software installed (e.g. Avast, AVG, etc.), please make sure that the program itself and its database are both up to date.
If this does not help, then try completely disabling your security software (at your own risk) or make an exception for the JuiceboxBuilder executable file to see if this makes a difference.
(Older versions of Avast's Ransomware Shield have been known to interfere with the functionality of JuiceboxBuilder but this should not be a problem with up-to-date versions.)

(2) With JuiceboxBuilder-Pro closed, delete the following folder manually and then try running JuiceboxBuilder-Pro again:
Mac: /Users/Username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
Windows: C:\Users\Username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Pro

(3) With JuiceboxBuilder-Pro closed, please check to see if the following folder exists on your system:

C:\Users\Username\Documents\JuiceboxBuilder-Pro\.tempGallery

(I'm not sure what the equivalent location would be for a Mac but if you search for ".tempGallery" you should hopefully find it.)
If there is a .tempGallery folder in this location, please delete it manually.
The .tempGallery folder is created automatically by JuiceboxBuilder for internal use only (for the live preview window and as a temporary gallery folder until the gallery is saved on the 'Publish' tab).
It should automatically be deleted by JuiceboxBuilder-Pro on closing the application but, if this fails, it has been known to render the 'New Gallery...' and 'Open Gallery...' buttons inactive.

The only way that I've been able to replicate the symptoms that you describe myself is to save a gallery to a Google Drive folder (so I'd recommend not saving a gallery to a location which is being synced to an online file sharing service) and the problem seems to be due to a persistent .tempGallery folder (which has not been removed as expected).
You may not be using a Google Drive folder but a persistent .tempGallery folder might still be causing a similar problem.

If all else fails, try completely uninstalling both JuiceboxBuilder-Pro and Adobe AIR following the procedure below.

(1) Uninstall JuiceboxBuilder-Pro.
Mac: Delete the 'JuiceboxBuilder-Pro' file from the Applications folder and empty your Trash.
Windows: Use the uninstaller in the 'Control Panel -> Programs -> Uninstall a program...' list.

(2) After uninstalling JuiceboxBuilder-Pro, please check that there are no files are left behind (even from a failed installation) by manually deleting the following folders (if they exist) from your hard drive:
Mac:
/Applications/JuiceboxBuilder-Pro.app/
/Users/Username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
/Users/Username/Library/Preferences/JuiceboxBuilder-Pro
Windows:
C:\Program Files (x86)\JuiceboxBuilder-Pro
C:\Users\Username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Pro
C:\Users\Username\AppData\Roaming\JuiceboxBuilder-Pro
C:\Users\Username\Documents\JuiceboxBuilder-Pro
You may need to show hidden files to find some of the above locations in Windows File Explorer.

(3) Also, please follow the procedure above (Steps #1 - #2) for JuiceboxBuilder-Lite, too (if you have it installed).
JuiceboxBuilder-Lite and JuiceboxBuilder-Pro can both be installed and run side by side on the same computer but, being that you are experiencing problems, it might be wise to completely clear your system of all JuiceboxBuilder files before trying to reinstall JuiceboxBuilder-Pro.

(4) Uninstall Adobe AIR.

(5) Reinstall Adobe AIR.
You can download the latest version of Adobe AIR from here.

(6) Reinstall JuiceboxBuilder-Pro (and make sure that it is the latest version, v1.5.1) following the instructions here.

Hopefully this will help.
Please let me know how you get on.

Go to forum: Juicebox-Pro Support

852 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

Hi.

This is a support forum for the Juicebox-Pro web gallery software from SimpleViewer Inc.

From your query, it sounds like you are referring to a 'JuiceBox' from eMotorWerks, a completely unrelated company to our own (although the product names are the same).

I do not know if they have a forum but you should be able to contact eMotorWerks directly via their online form here: https://emotorwerks.com/contact

I hope this points you in the right direction.

Go to forum: Juicebox-Pro Support

853 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

I'll make the mouse wheel suggestion  in the Feature Requests as you point out!

Thanks!

Go to forum: Juicebox-Pro Support

854 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

Just in case you're on the hunt for some Juicebox galleries in the wild, we have been known to feature users' galleries in our blog, on our Facebook page and via Twitter.

Go to forum: Juicebox-Pro Support

855 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

When I disable the splash screen for use with cell phones, a page with ALL the thumbnails is loaded, rendering them quite small.

If you find that many small thumbnails are displayed, then try scaling the content of your web page for mobile devices by adding the following <meta> tag to the <head> section of your web page:

<meta name="viewport" id="jb-viewport" content="width=device-width, initial-scale=1.0, minimum-scale=1, maximum-scale=1, user-scalable=0" />

The thumbnails look larger after clicking the Splash Page because, when the Splash Page is clicked, the gallery is expanded on a web page of its own (the 'full.html' web page from within the gallery's 'jbcore' folder) and this web page already has the <meta> tag from above in place.

When viewed on a cell phone, the images scroll side to side.

When a Juicebox gallery is displayed on a touch-enabled mobile device, Juicebox uses Touch Input Mode (rather than Mouse Input Mode). Please see the Input Mode support section for more information.

In Touch Input Mode, the imageTransitionType is always set to SLIDE (which is the transition which best fits with the swipe gesture for navigating between images).
The imageTransitionType can be set only for Large Screen Mode and Mouse Input Mode. This is noted in the short description for imageTransitionType in the Main Image section of the Config Options Page:

imageTransitionType: How to transition between images. Only applies for Large Screen Mode and Mouse Input Mode.

Unfortunately, there is no way to change the imageTransitionType on a touch-enabled mobile device. It will always be set to SLIDE.

If not, is there a way to bring that feature back to Juicebox someday?

Please feel free to post suggestions for future versions in the Feature Requests forum thread.
This keeps all the ideas together and ensures that they are not overlooked by the developers.
I do not know the likelihood of any suggestions being implemented but this is certainly the best place for all ideas.
Thank you.

Go to forum: Juicebox-Pro Support

856 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

I hope you get on OK with the new version of the plugin. Please let me know how it goes.
Gutenberg is certainly a big change from the previous editor. I'm curious to see how it develops, too.

Go to forum: Juicebox-Pro Support

857 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

Unfortunately, as you have discovered, the current version of WP-Juicebox (v1.5.1) is not compatible with the new Gutenberg editor within WordPress 5.0 (and later).

We hope to release a version of WP-Juicebox which is compatible with WordPress 5.0 very soon.
In the meantime, there are two things that you can do.

(1) Install and use the Classic Editor plugin (written and maintained by the WordPress team) from here.
This replaces the Gutenberg editor in WordPress 5.0 with the familiar TinyMCE editor and, in doing so, restores WP-Juicebox functionality.

... or:

(2) Try the new version of WP-Juicebox which you can download from here.
It has not yet been released but it has been designed to work with the Gutenberg editor in WordPress 5.0.
The new plugin adds an 'Add Juicebox Gallery' button to the Gutenberg toolbar which, when clicked, displays the regular WP-Juicebox gallery settings window.
After clicking the 'Add Gallery' button, the WP-Juicebox gallery shortcode is entered into the page or post as a Gutenberg 'Shortcode' block.
Here's how to then add images to your WP-Juicebox gallery (essentially attaching images to the page or post) from within Gutenberg:

  • Add a Gutenberg 'Gallery' block to the page or post containing the WP-Juicebox gallery shortcode.

  • Upload images from your local machine by clicking the 'Media Library' button (in the 'Gallery' block) and dragging and dropping the images into the media window.

  • Wait until the images have finished uploading.

  • Reorder the images (if necessary) by going to the 'Create Gallery -> Media Library' section, selecting 'Uploaded to this post' and then dragging and dropping the images into the order you require.

  • Close the media window using the cross at the top right (do not click 'Create a new gallery').

The new version of the plugin also adds the ability to create a new gallery on the 'WP-Juicebox -> Manage Galleries' page.
This is simply an alternative way to create a new gallery when using an editor which does not support the 'Add Juicebox Gallery' button (such as CodeMirror).
After creating a gallery via this method, you would need to copy and paste the shortcode into the page or post (and then attach images to the page or post as usual).

If you are a Juicebox-Pro user, please remember to upgrade the plugin to Juicebox-Pro (as it comes bundled with Juicebox-Lite) by following the instructions here.

Please remember that the plugin has not yet been released and is still officially in an experimental state (although I have tested it myself and it should work fine).
If you choose to try the new plugin, please let me know how you get on and if I can be of any further assistance.

Go to forum: Juicebox-Pro Support

858 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

Thank you yet again.

You're welcome!

You've definitely given me a lot of information to work with.

I hope you get on OK. Just give me a shout if you get stuck with anything.

My apologies that I'm not proficient in coding.  I'm learning as I go!

No worries at all! Just glad I could help.

Go to forum: Juicebox-Pro Support

859 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

But out of curiosity, when viewing the main page on cell phones, rather than play as a slide show, it gives the option of viewing it as a gallery.

What you are describing is the Splash Page.

On mobile (small screen) devices, if the gallery is embedded in a web page alongside other content, then Juicebox displays the Splash Page (an image placeholder for the gallery) which, when tapped, expands the gallery to fill the browser viewport (to give the main images as much room to be displayed as possible).
In Small Screen Mode, after tapping the Splash Page (or if the gallery is presented on a web page of its own and the Splash Page is not used), the user will be presented with a grid of thumbnails from which a main image can be selected.
When a thumbnail is tapped, the thumbnail page is replaced with the chosen image. (In Small Screen Mode, the thumbnails and main images are displayed on different pages to maximize the area available for the images on small screen devices.)
The user can return to the thumbnail page by tapping the 'Thumbnail' button on the gallery's Button Bar (and can return to the original embedding page by tapping the 'Close Gallery' button).
Please see the Screen Modes support section in the Gallery Tour for more information.

Is there a way to have it play as a slideshow immediately within the main page on cell phones?  I'm guessing it may have something to do with setting it at a fixed size.

Yes, it is not a matter of changing the gallery's size but rather setting specific configuration options.

You can choose to not use the Splash Page by setting showSplashPage="NEVER" (in  JuiceboxBuilder-Pro's 'Customize -> Splash Page' section). Using this setting, the thumbnail page would initially be displayed instead of the Splash Page on small screen devices. If you want to skip the thumbnail page and go straight to the first main image in the gallery, then set showSmallThumbsOnLoad="FALSE" ('Customize -> Thumbnails').

Alternatively, you could force the gallery to be displayed in Large Screen Mode (which, by default, does not use the Splash Page and displays the thumbnails and main images together, like in desktop browsers) on all devices and in all browsers by setting screenMode="LARGE" ('Customize -> General').

If you choose to continue to use the Splash Page, then you can configure it (for example to change the image displayed) using the Splash Page configuration options listed here.

I hope this helps to clarify things and gives you a few options to try.

Go to forum: Juicebox-Pro Support

860 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

For some reason, it was significantly increasing the spaces between the buttons on the left, at least on my home page.

Setting a Juicebox-Pro configuration option should not affect elements outside the gallery on the embedding page. If you find that this is happening, then please set up a test page to demonstrate the problem and we'll investigate further.

So, if I just finished Code_Maternity.html and then went to the portraits folder and saved Code_Portraits.html, the maternity code was duplicated and saved in the portraits folder as well.

Unfortunately (or perhaps fortunately), I still can't replicate the problem. Files from one gallery folder are not duplicated into other gallery folders (at least for me) when I save a gallery on the 'Publish' tab (even when moving from one gallery to another without closing and re-opening JuiceboxBuilder-Pro between editing galleries).
I'm glad it's not a big problem for you but if you can boil the problem down to a reproducible set of steps that I can follow to replicate the problem, I'll happily investigate further.

Hopefully you'll get on OK but if you run into any further difficulties, just let me know and I'll do my best to help you out.

Go to forum: Juicebox-Pro Support

861 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

This is probably a basic question....but I can't get my vertical images to center....all are on the left.

It looks like all your images (both landscape and portrait) are justified left due to setting imageHAlign="LEFT" in your gallery's 'config.xml' file.
Setting imageHAlign="LEFT" will ensure that the left-hand edge of each image is flush against the left-hand edge of the image area within the gallery.
Set imageHAlign="CENTER" instead (the default value) and your images will all be horizontally centered within the gallery's image area.
For reference, imageHAlign can be found in JuiceboxBuilder-Pro's 'Customize -> Main Image' section.

Also, an off-topic question:  When saving galleries to their respective folders, codes for other galleries are duplicated and saved into the same folder for no apparent reason

If you save each gallery to its own unique folder and re-save a specific gallery to its own specific folder, then no other gallery folders should be touched when re-saving the gallery.
I cannot replicate the problem you describe but it you can provide a certain folder structure and set of instructions which will allow me to reproduce the problem, I'll certainly be happy to investigate further.
Thank you.

Go to forum: Juicebox-Pro Support

862 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

There is, indeed, a stripped-down version of jQuery v1.7.0 included within the 'juicebox.js' file.
However, it is not possible for a user to manually remove or replace this version of jQuery.
I have notified the developers of your post and I'm sure they will investigate further.
Thank you for the report.

Go to forum: Juicebox-Pro Support

863 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

... when viewed on my Androïd smartphone, I can see a page with thumbs ; why ?

When viewed on a mobile device, Juicebox automatically switches to Small Screen Mode by default to display the gallery (where thumbnails and main images are displayed on separate pages to give the main images more room to be displayed).
Please see the Screen Modes support section for more information on how Juicebox adapts to different devices and screen sizes.

If you want to force your gallery to always be displayed in Large Screen Mode on all devices and in all browsers, then set screenMode="LARGE" in JuiceboxBuilder-Pro's 'Customize -> General' section.

I hope this helps.

Go to forum: Juicebox-Pro Support

864 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

I'm glad you've got it working.
Thank you for posting back to let me know.

Go to forum: Juicebox-Pro Support

865 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

Unfortunately, as you have discovered (and as noted in the 'Known Issues' section of the JuiceboxBuilder User Guide), JuiceboxBuilder does not accept images with apostrophes in their filenames.

JuiceboxBuilder will not accept images with the following characters in the filename: #, ? and '. Please rename files before importing to JuiceboxBuilder.

The apostrophe (single quote) is a reserved character and, as far as I am aware, there are no immediate plans to allow JuiceboxBuilder to accept this character.

As an image filename forms part of a URL when uploaded to a web server, it would be wise to use only web-safe characters within image filenames. Please see section 2.3 of this document for details.

Characters that are allowed in a URI but do not have a reserved purpose are called unreserved. These include uppercase and lowercase letters, decimal digits, hyphen, period, underscore, and tilde.

You should have no trouble (either in JuiceboxBuilder-Pro or on your web server) if your image filenames use only these web-safe characters.

With this in mind, I would recommend renaming your images and their corresponding imageURL entries in your gallery XML files.
You can batch rename multiple images very quickly with a third-party tool such as Bulk Rename Utility.
You can also quickly and easily rename all imageURL entries in an XML file (or in multiple XML files) at once with a single global search and replace action in a text editor which accepts multiple files and supports regular expressions such as Notepad++.

I realise that this will add a couple of steps to your workflow but, as JuiceboxBuilder does not accept filenames with apostrophes, renaming your images (and their corresponding imageURL entries) is the only way for JuiceboxBuilder to convert your SimpleViewer galleries (and with the right tools, renaming the files and imageURL entries should not take too long).

Go to forum: Juicebox-Pro Support

866 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

As far as I can recall, only three other users have reported such a problem before (in differing versions of Lightroom and the Juicebox Plugin) and two of these users reported that they were using Mac OS X 10.11 (the other user's operating system is unknown).
Please see these forum threads:
https://juicebox.net/forum/viewtopic.php?id=2115
https://juicebox.net/forum/viewtopic.php?id=2249

Please let me know what operating system you use (and also what version of the Juicebox Plugin you use) so that we can gather more data about the problem. If you are not already using the latest version of the plugin (v1.5.1), then I would recommend upgrading to see if this makes a difference.
The Juicebox Plugin for Lightroom can be found inside the Juicebox-Pro zip package and instructions for downloading the latest version of Juicebox-Pro can be found on the Upgrading Juicebox support page. (Instructions for installing the plugin can be found here.)

Unfortunately, I have never been able to replicate the problem myself on my own Windows 10 PC and it is difficult to troubleshoot a problem which I cannot reproduce.

When the problem next occurs, try reloading the live preview window by pressing Cmd+R (Mac), Ctrl+R (Windows) or by selecting 'Web -> Reload' from the drop-down menu at the top. Hopefully this will clear the problem.

Another workaround might be to prevent the live preview window from being updated each time a configuration option is changed and, instead, update the live preview window manually (whenever required) by pressing Cmd+R (Mac), Ctrl+R (Windows) or by selecting 'Web -> Reload' from the drop-down menu at the top.
Disabling the instant update functionality to the live preview window (and reloading the web page only on demand) should hopefully help (even though it might not be an ideal solution).

If you'd like to try it, download the 'galleryInfo.lrweb' file from here and use it to replace your plugin's existing 'galleryInfo.lrweb' file (inside the 'juicebox_pro.lrwebengine' folder/package). (This file should be used to replace the 'galleryInfo.lrweb' file in version 1.5.1 of the Lightroom plugin only.)

Please note that on a Mac, 'juicebox_pro.lrwebengine' is seen as a special package (rather than just a regular folder). To open the folder, you'll need to right-click the package and select 'Show Package Content'.

I hope this helps.

Go to forum: Juicebox-Pro Support

867 Reply by Steven @ Juicebox

(4 replies, posted in Juicebox-Pro Support)

Just to let you know, modifying the source code is not supported so I hope you understand why I could not recommend or suggest such modifications.
Please see this FAQ:

Does Juicebox-Pro include the source code?
No. The Juicebox source code is obsfuscated. Modifying the source code is not supported. JavaScript developers can use the Juicebox API to modify and extend Juicebox functionality.

That said, I hope you are able to achieve what you are looking to do.

Go to forum: Juicebox-Pro Support

868 Reply by Steven @ Juicebox

(4 replies, posted in Juicebox-Pro Support)

Juicebox will always try to load a themeUrl file and there is no way to prevent this.
If no themeUrl entry is specified in the gallery's embedding code, then Juicebox will look for (and try to load) the 'theme.css' file inside the gallery's 'jbcore/classic/' folder.
If you really want to add the contents of the 'theme.css' file to another CSS file and prevent an error 404 from occurring, then you could load a blank/empty 'theme.css' file.

Go to forum: Juicebox-Pro Support

869 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

@petbau

I have found your Juicebox-Pro (Single Site License) purchase in our transaction records and have sent you a new download link (to the email address you used to register here in the forum).

If you ever need a new download link in the future, just fill in the Juicebox-Pro Download Link Request Form and we'll send you a new one.
Thanks!

Go to forum: Juicebox-Pro Support

870 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

There is only one version of the Juicebox-Pro v1.5.1 zip file (named 'juicebox_pro_1.5.1.zip').
When extracted, you should have a folder named 'juicebox_pro_1.5.1'.
Directly inside this folder you should see the following contents:

  • adobe-lightroom-plugin (folder)

  • web (folder)

  • JuiceboxBuilder-Pro.air (file)

  • readme.html (file)

Inside the 'adobe-lightroom-plugin' folder is the 'juicebox_pro.lrwebengine' folder/package that you would drag and drop onto your Lightroom desktop shortcut to install the 'Juicebox Plugin for Lightroom' in Windows.

As I mentioned, there is only one version of the Juicebox-Pro v1.5.1 zip file so your own zip file should contain the contents above.
If not, then perhaps your download is somehow corrupt or incomplete.
Please check the integrity of your 'juicebox_pro_1.5.1.zip' file. It should have the following properties:

Name: juicebox_pro_1.5.1.zip
Filesize: 1,912,372 bytes
MD5: 684b9d42be40906ac775aecfbb8631d8
SHA1: 872bcd0b62ef9841eab672e6a12f431919a4d969

You can check the MD5 and SHA1 hashes of files with a free program such as HashCalc.

If your own 'juicebox_pro_1.5.1.zip' file does not have the properties above, then please try re-downloading the Juicebox-Pro v1.5.1 zip file with the link from your purchase email.

I hope this helps.
Please let me know how you get on and if I can be of any further assistance.
Thank you.

Go to forum: Juicebox-Pro Support

871 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

As far as I am aware, there are currently no plans to support videos but please post suggestions for future versions in the Feature Requests forum thread where they will be seen by the developers. Thanks!

Go to forum: Juicebox-Pro Support

872 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

You're welcome! I'm glad I could help.
I wish you well with Juicebox-Pro and your future web projects!

Go to forum: Juicebox-Pro Support

873 Reply by Steven @ Juicebox

(2 replies, posted in Juicebox-Pro Support)

Thank you for posting the update to your problem.
Hopefully you'll get on OK with the latest version (v1.5.1).

You can upgrade an online gallery by replacing the gallery's existing 'jbcore' folder with the 'jbcore' folder from the Juicebox-Pro v1.5.1 zip package ('juicebox_pro_1.5.1/web/jbcore').
Full instructions for upgrading JuiceboxBuilder and existing galleries can be found on the Upgrading Juicebox support page.

If you encounter any further problems, please post back and I'll investigate further.
Thank you.

Go to forum: Juicebox-Pro Support

874 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

I'm glad to hear that you've got things sorted out.
Thank you very much for letting me know.

Go to forum: Juicebox-Pro Support

875 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

I'm not sure if you are referring to navigation links within the Showkase menu (on all pages including Juicebox gallery pages but not actually within Juicebox galleries themselves) or navigation links within Juicebox galleries (perhaps embedded within image captions).

Juicebox has its own color configuration options (in each gallery page) which are independent of the Showkase color settings (in 'Site -> Customize Theme').
The text color for all Juicebox gallery text can be found in the 'Lite Viewer Options' section of each gallery page.
(You can set default values for all subsequently generated galleries in 'Site -> Customize Viewers' if you like.)

If you change any Showkase colors (in 'Site -> Customize Theme -> Color Palette'), be sure to set 'Site -> Customize Theme -> Color Scheme' to 'custom' to use the custom color palette settings.

I hope these notes help,
However, if you continue to experience difficulties, please post back with the URL to the web page in question and let me know exactly what links you are referring to and I should hopefully be able to let you know how to change their color.

Go to forum: Juicebox-Pro Support