I'd really need to see the gallery you're trying to open in order to determine the cause of the problem.
I expect there's a problem with the gallery's files or structure as I don't think there should be a problem otherwise.

Try opening the gallery's 'config.xml' file directly in a browser. If there is a problem with the XML syntax, the browser should let you know what the problem is at at what line the problem occurs.

Manually adding images (as you have done) will not keep their original captions unless the captions are embedded within the images themselves as IPTC data and you select 'Images -> Titles -> IPTC Title' or 'Images -> Captions -> IPTC Caption' from the drop-down menu at the top.

Could you maybe zip one of the galleries that you are trying to open, upload the zip file somewhere (e.g. your own website or a file sharing service such as Dropbox or Google Drive) and send me a link (either here in the forum or via steven@juicebox.net)?
I'll try to open the gallery myself (on a Windows PC, I don't have a Mac) and at least let you know if I see any problem with the gallery.

Yes, galleries created on a Windows machine should be able to be opened by JuiceboxBuilder-Pro on a Mac. The gallery files should be the same no matter whether they are created on Windows or Mac.

Tips:

(1) Make sure you use AIR v33.1.1.744 (and not the very latest version of AIR). See here for details.

(2) If you have Apple Silicon (M1/M2/M3/M4), then you'll need to run JuiceboxBuilder-Pro using Rosetta.

(3) Make sure that the gallery you are trying to open in JuiceboxBuilder-Pro uses the standard gallery structure (i.e. no baseUrl) and that the gallery's configuration file is named 'config.xml'. Instructions for opening galleries can be found here.

That could be the problem. JuiceboxBuilder-Pro requires AIR v33.1.1.744 (available at the foot of the AIR download page).

Harman removed support for WebKit (the embedded browser within AIR used for JuiceboxBuilder-Pro's live gallery preview on the Customize panel) after v33.1.1.744 so JuiceboxBuilder-Pro requires v33.1.1.744 for the live preview. (Please see this forum post for further information.)

I don't know if this will resolve your problem but it's worth a shot. Try uninstalling AIR v51.1 and install AIR v33.1.1.744 instead. If you don't find an uninstaller in the '/Applications/Utilities' folder, just launch the '/Applications/Adobe AIR Installer' application. Launching this without arguments will put it into 'uninstaller' mode.

If this does not help, then here are a few things that you can do to try to figure out the root of the problem.

(1) Try opening the gallery's 'config.xml' file directly in a browser. If there is a problem with the XML syntax, the browser should let you know the problem and the line at which the problem occurs.

(2) Check to see if any of your image filenames contain special or accented characters. This may prevent them from being opened by JuiecboxBuilder-Pro. If you find any, it would be safer to stick to alpha-numeric characters for filenames.

(3) Try reducing your gallery into chunks of smaller images (by removing image entries from the 'config.xml' file) to see if there is a corrupt image which is preventing the gallery from being opened.

If the problem persists, then maybe you could zip your gallery and send me a link (steven@juicebox.net) so that I can try to open the gallery in JuiceboxBuilder-Pro on my own computer (Windows 11 PC).
Unfortunately, I do not have access to a Mac running Sequoia so the platforms are not the same but maybe I can find a problem with it that is preventing the gallery from being opened.
Thank you.

Please see this link for details: https://www.juicebox.net/support/embedd … y-behavior

Thank you for the update and for trying my suggestions.

That's good to hear. Thank you for letting me know.

That's odd. Are you saying that JuiceboxBuilder-Lite works but JuiceboxBuidller-Pro does not? I can't think of any reason why this might be.
Both applications share a lot of similar code, including the code that handles saving a gallery on the 'Publish' tab. If one application works, the other should, too.

I'm glad you've at least now got a way to make a gallery, even if it's not ideal.
If I think of anything else that might help, I'll be sure to post back here to let you know.

Are you using AIR v51.1.1.5? If so, then this is most likely the cause of problem.
Please uninstall AIR v51.1.1.5 and install AIR v33.1.1.744 instead. Check out this forum post for details.

If this is not the problem, then have you tried creating a new empty folder on your desktop and saving your gallery to there?

Make sure that you are not trying to save the gallery to a destination that is actively being synced to an online backup or file sharing service (like Dropbox or Google Drive) and this has been known to cause problems.

JuiceboxBuilder-Pro is fully compatible with Windows 11 so there should be no problems associated with your operating system.

Out of interest, are you running Windows on an administrator user account? Have you tried using a different user account in case your current user account is somehow corrupt?

Sorry for all the questions but I'll probably need a little more information to help further. Maybe if you let me know the exact path that you are trying to save the gallery to (in the 'Gallery Folder' box on the 'Publish' tab), it might help to troubleshoot your problem.

Please let me know how you get on.

No, sorry.

I'm sorry to hear you're having trouble installing JuiceboxBuilder-Pro on your Mac. You seem to have run into 3 different issues.
Unfortunately, I don't have a quick fix for you but maybe my notes below will point you in the right direction.

You will need AIR v33.1.1.744 for JuiceboxBuilder-Pro to function correctly. Please see this forum post for full details.

I've seen this happen only once or twice over the years and only on Windows when the Documents folder (a folder which should be present and accessible on all systems) is missing. (JuiceboxBuilder-Pro uses the Documents folder to store the bundled presets.)
Please check that your ~/Documents directory is present, has not been renamed and has permissions that are not too restrictive.

It goes without saying that you should be able to uninstall AIR v51.0.1.3. I have checked the AIR GitHub Issues and Discussions but I don't see any similar problems or anything which might help.
What exactly happens (or does not happen) when you try to uninstall AIR v51.0.1.3? Do you run into any error messages? If so, what do they say?
I'm not sure this Adobe web page (titled 'Removing Adobe AIR') will help but I'll link it here for reference. All it says for Mac is:

I know this is not a quick fix but I hope it helps.

With Juicebox-Lite (and Juicebox-Pro), you can create as many individual galleries as you like.
You can display each gallery on a web page of its own (via the 'index.html' page generated by JuiceboxBuilder) or embed each gallery into a web page alongside other content following the instructions in the Embedding Guide.

However, if you would like to link them all together (for example, with a navigation menu), then you would need to do so manually. perhaps following the instructions in the Embedding Multiple Galleries support section.
You can copy and modify the online examples if you like but please note that knowledge of HTML (and most likely some CSS and JavaScript, too) would be required. You can check out the code of the examples by viewing the source of the sample web pages in your browser.

Alternatively, you might like to try the template I provided in this forum thread.
It is a quick and easy way (a single HTML page in addition to your galleries) to link together a few galleries (with very little coding required) and it might be an easier solution than modifying the examples in the Embedding Multiple Galleries support section.

However, if you are looking for a fully automated and customizable method of creating and displaying multiple galleries, then you might like to take a look at another one of our products - Showkase.

Showkase is a PHP web application (installed on your web server rather than your computer) which allows you to create a complete portfolio web site (integrating multiple galleries) online.
Showkase has full support for Juicebox-Pro and the galleries can be created within the application itself in a web browser interface (or created with JuiceboxBuilder-Pro and imported).

You can create Gallery Index pages and have as many galleries listed on each Gallery Index page as you wish.
Each gallery is represented by a thumbnail image with the gallery title displayed below and the gallery is opened when the user clicks on the image.
Demo sites created with Showkase can be found here.
... and a sample Gallery Index page can be found here.

Please note that although there is no limit to the number of galleries you can have within a Showkase site, Showkase supports only one gallery per web page.

Showkase can also create non-gallery pages (About, Basic and Contact pages) where you can add information about yourself (or any other content you like).
All of this is done automatically within the Showkase interface without the need for any manual coding at all.
You can take a look around the Showkase interface by logging into the 'Live Demo Admin'.

Showkase can be purchased as Showkase-Standard (which comes with Juicebox-Lite, the free version) or Showkase-Pro (which comes with Juicebox-Pro).
The only difference between Showkase-Standard and Showkase-Pro is the bundled viewer (Juicebox-Lite vs Juicebox-Pro).

Key differences between Juicebox-Lite and Juicebox-Pro are:

• Juicebox-Lite has a limit of 50 images per gallery. Juicebox-Pro has no image limit for local gallery and a limit of 500 images for a Flickr-sourced gallery (limit imposed by Flickr).

• Juicebox-Pro has many more gallery configuration options than Juicebox-Lite. Check out the Config Options page. Juicebox-Pro supports all options on the page whereas Juicebox-Lite supports only the Lite options.

Please check out the other Lite vs Pro differences on our Download Page.

I realize that there is a lot to digest in the information and links above but I hope that it is helpful.
Please let me know if you have any further questions and I'll do my best to answer them for you.
Thank you.

I'm sorry to hear you're still having problems with Juicebox-Pro under macOS Sonoma 14.6.
Unfortunately, I do not have access to a Mac running macOS Sonoma 14.6 so I'm running blind here but I'll do what I can.

If my suggestion from your other thread did not help (to manually remove the ELS folder with JuiceboxBuilder-Pro closed), then I think it's unlikely that I'm going to be able to resolve your problems quickly but a little more information should help me construct a detailed bug report for the developers.

When you say "nothing is visible", do you mean absolutely nothing is visible (a sign that AIR v51 is being used instead of AIR v33) or that the changes are not reflected in the live preview? Do all parameters fail to update in the live preview (even non-color and non-positional ones like the Gallery Title) or do some work? (The live preview should be updated when a parameter's input loses focus and this should be the same for all parameters.)

Is the Back Button simply not displayed at all or is the background visible with no icon (or is the icon visible with no background)? The Back Button is a character in a custom font, just like the icons on the Button Bar. If the Button Bar displays OK, then the Back Button should, too (in theory). Could you please check to see if the Back Button icon's color matches that of the background (which would render it invisible)?
When you say the Back Button is invisible in "actual galleries", have you checked in browsers other than Safari? If it is invisible in all browsers, then it sounds like it might me a gallery configuration problem of some kind. If this is the case, then please post a link to your gallery so that I can investigate further and hopefully propose a solution (at least to this problem).

I thought that deleting the ELS folder (with JuiceboxBuilder-Pro closed) might help with this but I guess not. Sorry.

I would have thought that JuiceboxBuilder-Pro uses a native Mac file chooser dialog to handle the loading and saving of presets (as it does on Windows). If this dialog does not warn of a possible overwrite, then this sounds like it might be a Mac bug out of our control.

As I'm sure you're aware, JuiceboxBuilder-Pro was written as an AIR app and needs AIR to work.
Any alternative would require a completely new program to be written from the ground up.

Sorry for so many questions when I know you want (and need) answers but with more information, I can at least contact the developers with a detailed bug report.
In the meantime, please post a link to a gallery with an invisible Back Button and I'll report back with what I see on my Windows PC (in all the different browsers I have installed). I might be able to resolve this problem at least. (It sounds too specific to be a macOS Sonoma 14.6 problem when everything else seems to work fine in the actual galleries.) Thanks.

Unfortunately, JuiceboxBuilder is unable to open a gallery directly from a website.

You'd need to download the gallery's 'config.xml' file and the 'images' folder (e.g. using a FTP program such as Filezilla) and then open the gallery locally in JuiceboxBuilder following the instructions here.

Just make sure that the 'config.xml' file and 'images' folder are together in the same folder when you open the gallery (the structure of the gallery may be different on your web server but the standard structure is required to open a gallery in JuiceboxBuilder).

You would not need to download the 'jbcore' folder or the gallery's 'index.html' page. JuiceboxBuilder will reinstate them when saving the opened gallery.
Also, you would not need to download the 'thumbs' folder. You can have JuiceboxBuilder recreate the thumbnails by deselecting and then reselecting the 'Resize Images' checkbox on the 'Images' tab.

I hope this helps (at least to clarify things).