• Registered: 2024-08-10
  • Posts: 2

Topic: Juicebox v1.5.1 installation issues

I have Juicebox v1.5.1 working fine on my MacBook Pro laptop running MacOS Sonoma 14.6.

However I cannot get it to run on properly on my Mac Studio also running MacOS Sonoma 14.6. I get to the 'New Gallery' 'Open Gallery' dialogue and it does nothing. It also says Upgrade to Juicebox-Pro in the top right corner but I have paid for and downloaded the Juicebox-Pro installer.

I have installed  AIR runtime - version 51.0.1.3

I wondered if it was the wrong version of Adobe AIR and it needed AIR runtime including WebKit - version 33.1.1.744.

So I have tried uninstalling the app to try and do a clean install but I can't uninstall Adobe AIR runtime - version 51.0.1.3

I have tried running the Adobe AIR uninstaller from the utilities folder and also using terminal using the sudo command but it refuses to uninstall  Adobe AIR runtime - version 51.0.1.3.

Any ideas?

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  • Registered: 2012-04-24
  • Posts: 5,924

Re: Juicebox v1.5.1 installation issues

I'm sorry to hear you're having trouble installing JuiceboxBuilder-Pro on your Mac. You seem to have run into 3 different issues.
Unfortunately, I don't have a quick fix for you but maybe my notes below will point you in the right direction.

I have installed  AIR runtime - version 51.0.1.3

You will need AIR v33.1.1.744 for JuiceboxBuilder-Pro to function correctly. Please see this forum post for full details.

It also says Upgrade to Juicebox-Pro in the top right corner but I have paid for and downloaded the Juicebox-Pro installer.

I've seen this happen only once or twice over the years and only on Windows when the Documents folder (a folder which should be present and accessible on all systems) is missing. (JuiceboxBuilder-Pro uses the Documents folder to store the bundled presets.)
Please check that your ~/Documents directory is present, has not been renamed and has permissions that are not too restrictive.

I can't uninstall Adobe AIR runtime - version 51.0.1.3

It goes without saying that you should be able to uninstall AIR v51.0.1.3. I have checked the AIR GitHub Issues and Discussions but I don't see any similar problems or anything which might help.
What exactly happens (or does not happen) when you try to uninstall AIR v51.0.1.3? Do you run into any error messages? If so, what do they say?
I'm not sure this Adobe web page (titled 'Removing Adobe AIR') will help but I'll link it here for reference. All it says for Mac is:

Remove the runtime on a Mac computer

  • Double-click the “Adobe AIR Uninstaller”, which is located in the /Applications/Utilities folder.

I know this is not a quick fix but I hope it helps.

  • Registered: 2024-08-10
  • Posts: 2

Re: Juicebox v1.5.1 installation issues

Hi Steven,

I can't uninstall Adobe AIR runtime - version 51.0.1.3

I finally sorted the problem with some help from AIR GitHub https://github.com/airsdk/Adobe-Runtime … sions/3408

I updated to the latest version of Adobe AIR and then ran the Adobe AIR installer that was in the 'Applications' folder and not the uninstaller that was in the 'Utilities' folder and uninstalled Adobe AIR. That allowed me to then install the AIR runtime including WebKit - version 33.1.1.744.

It also says Upgrade to Juicebox-Pro in the top right corner but I have paid for and downloaded the Juicebox-Pro installer.

I have sorted that problem. I uninstalled JuiceboxBuilder Pro. Then changed the name of the 'JuiceboxBuilder-Pro' folder in the 'Documents' folder to 'OldJuiceboxBuilder-Pro'. Reinstalled JuiceboxBuilder Pro by running the JuiceboxBuilder-Pro.air installer. It created a new 'JuiceboxBuilder-Pro' folder in the 'Documents' folder and I then copied my presets from the 'OldJuiceboxBuilder-Pro' folder into the new 'JuiceboxBuilder-Pro' folder.

I suspect it was a permissions problem. All working fine now. Thank you.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Juicebox v1.5.1 installation issues

I'm sorry that getting JuiceboxBuilder-Pro up and running has been such a hassle for you but I'm glad that you've got things working now. Thank you for the update. It's most appreciated.

Thanks also for linking to your GitHub discussion. That's valuable information which will no doubt come in useful for other Mac users.

(For the sake of completeness, if anyone needs to uninstall AIR v51.1.1.3 on Windows, this can be achieved via 'Control Panel -> Programs -> Programs and Features -> Uninstall a program -> Adobe AIR -> Uninstall'.)

Thanks again and I hope that things run more smoothly for you from now on.