• Registered: 2024-08-07
  • Posts: 1

Topic: Pro---Several help issues

I recently discovered Juicebox and it fits nicely to my needs. I purchased the Pro version and have a few questions I hope you all can help with.

1. On touch screens, IPad, Surface Pro, Samsung Galaxy S22 for example, I can’t pinch and enlarge images---is there a setting that allows for this?

2. When opening Juicebox as a new or existing project, going to the customize tab, a grey screen appears…Juicebox can not display locally in this browser. Then clicking the publish tab the screen is still there and blocks out the save path, save button and embed code window. The only way to see them is to resize the screen using the maximize/restore down button. Is there a way to clear the grey screen and or stop it from popping up? I’ve cleared cache many times.

3. I’m not able to install Abobe Air on a Windows 10 64 bit machine---I’ve read every fix on the Internet. FYI, I have Adobe Master Collection CS5.5, Livecycle ES2 and Lightroom 4.1 and 4.4 installed for years. (Because of this I installed on Server 2012 that only has Abobe Acrobat X Pro installed and all is fine) I’d really like to install it on the Windows 10 machine but if not possible that OK too.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Pro---Several help issues

Hello. Thank you for purchasing Juicebox-Pro! (I've moved your post into the Pro section of the forum.)
I hope my notes below help with your queries.

1. Unfortunately, it can be very difficult to pinch-zoom within a Juicebox gallery as a pinch-zoom gesture can often be misinterpreted as the start of a navigation swipe within the gallery (so, for a full-page or expanded gallery, Juicebox locks the viewport of the web page to avoid such issues).
There is no easy solution to make Juicebox gallery images easily zoom-able. (Juicebox does not have any built-in zoom functionality.)

If you'd like to zoom into an image, then the best course of action would be to open the image on a page of its own first via the gallery's 'Open Image' button (by setting showOpenButton="TRUE" in JuiceboxBuilder-Pro's 'Customize -> Lite' section) or by tapping/clicking the main image (when setting imageClickMode="OPEN_URL" in the 'Customize -> Main Image' section).
Once the image is displayed on a page of its own, it can be zoomed with ease (and without adversely affecting the gallery itself).
Of course, afterwards, you need to use the browser's own back button (or tab/window selection tool) to return to the gallery page.

2. It sounds like you might be using the very latest version of AIR (v51). Please see this forum thread for more information and a solution (to use AIR v33.1.1.744).

3. Hopefully you'll be able to install AIR v33.1.1.744 on your Windows 10 x64 system. Try to install AIR under an admin user account and install AIR by right-clicking the installer and selecting 'Run as administrator'. If this does not help, then please let me know what error message you encounter so that I can try to help further. Thank you.