I am glad that you have been able to resolve your problem.
Thank you for posting back to let me know.
For other users reading this thread, the notes below might help to clarify things.
the gallery is rendered static with hyperlinks to click to open the gallery (View Gallery).
What you are describing is the Splash Page.
This is a placeholder for the gallery which is displayed by default on small screen devices when the gallery is embedded in a page alongside other content (rather than displayed on a page of its own with dimensions of 100% x 100%, filling the browser window).
When the user taps 'View Gallery', the gallery is expanded to fill the user's browser window.
For more information about the Splash Page and how Juicebox adapts to different devices and screen sizes, please see here.
You can choose to not use the Splash Page by setting showSplashPage="NEVER" (in JuiceboxBuilder-Pro's 'Customize -> Splash Page' section).
Alternatively, you can force the gallery to be displayed in Large Screen Mode on all devices and in all browsers by setting screenMode="LARGE" ('Customize -> General').
If you choose to continue to use the Splash Page, you can customize it using the Splash Page configuration options.