• Registered: 2016-03-22
  • Posts: 3

Topic: Don't have access to control data

Hello,

I have download juicebox yesterday on my mac and I want to have access to the internal data but when I click on file I can only open some data from my computer, I don't have access to the "control data", I download the last version of java to be able to open it so maybe it has to do with my settings but I have no idea what to look for...

Thanks for the help!

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Don't have access to control data

I'm not sure what 'internal data' and 'control data' you are referring to.
Also, JuiceboxBuilder-Lite does not require or use Java at all.
It needs Adobe AIR which can be downloaded from here: https://get.adobe.com/air/
One you have Adobe AIR installed, you can following the steps in the Getting Started guide.
If you run into any problems installing JuiceboxBuilder-Lite, the Installation Issues section of the JuiceboxBuilder User Guide should hopefully help.

If you continue to experience difficulties, please let me know what you are trying to do and what error messages are displayed on screen. With a little more information, I should hopefully be able to help further. Thank you.

  • Registered: 2016-03-22
  • Posts: 3

Re: Don't have access to control data

Sorry for not being clear. I tried to download Adobe AIR but nothing changed... When I open JuiceBox, I would like to be able to have access to the "control" but I cannot click on it. I first click on file then I can either do "new window", "open", but I canno't click on the next one that is open control and should give me the data that is integrated into Juicebox. I don't have any Hi-C data myself and I wanted to visualize the data that was generated by the lab that created juicebox... I am clearer ?

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Don't have access to control data

It sounds like the 'New Gallery...' and 'Open Gallery...' buttons are non-responsive.
Is that correct? If so, try closing JuicenboxBuilder-Lite and manually delete the following folder from your hard drive.
Mac: /Users/your_username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Lite
Windows: C:\Users\your_username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Lite

Now re-open JuiceboxBuilder-Lite and see if it works OK.

If this does not work, then try completely uninstalling and reinstalling JuiceboxBuilder-Lite following the procedure in this forum post.
(Just replace all instances of 'Juicebox-Pro' with 'Juicebox-Lite'.)

If you continue to experience difficulties, then perhaps you could upload a screenshot somewhere to show me what you are seeing and let me know what button or link you are trying to click (exactly what text is on the button or link) and what happens (or does not happen) when you click it.

5 Reply by julia.etu.paris (edited by julia.etu.paris 2016-03-23 14:21:48)

  • Registered: 2016-03-22
  • Posts: 3

Re: Don't have access to control data

I unistalled everything and download again from this website the DMG mac version: http://www.aidenlab.org/juicebox/

Unfortunately the same thing happen again... Here is a screenshot about what I want to do: 

http://imgur.com/lfLBiJb

I want to click on the button that is in grey...

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Don't have access to control data

Thank you for the additional information.

That's a completely different Juicebox.
This is a support forum for the Juicebox web gallery software here: https://www.juicebox.net/
The two are not connected in any way. (Your initial query makes more sense knowing that you are referring to different software.)

The support forum you're looking for can be found here: https://groups.google.com/forum/#!forum/3d-genomics
I hope you find the answers you are looking for there.