1 Topic by at_stephan (edited by at_stephan 2025-03-09 11:17:41)

  • From: Germany Duisburg
  • Registered: 2014-10-31
  • Posts: 12

Topic: Macos sequoia juicebox builder-pro can't be opened [SOLVED]

Hi everyone,
after switching from Windows to Mac, I can't use juicebox builder-pro.
Mac Mini M4
MacOS Sequoia 15.31.1

Adobe AIR 33.1.1.744


I'm realy not an expert in these 'terminal' things, but I have done successfuly this:

cd /Library/Frameworks
sudo xattr -r -d com.apple.quarantine ./Adobe\ AIR.framework

stephangries@Mac-mini-von-Stephan Frameworks % ls -l@ ./Adobe\ AIR.framework/
total 0
lrwxr-xr-x@ 1 root  wheel   26 31 Aug  2022 Adobe AIR -> Versions/Current/Adobe AIR
    com.apple.FinderInfo     32
    com.apple.provenance     11
    com.apple.quarantine     15
lrwxr-xr-x@ 1 root  wheel   26 31 Aug  2022 Resources -> Versions/Current/Resources
    com.apple.FinderInfo     32
    com.apple.provenance     11
    com.apple.quarantine     15
drwxr-xr-x@ 4 root  wheel  128 31 Aug  2022 Versions
    com.apple.FinderInfo     32
    com.apple.provenance     11

Is AIR still in quarantine?

If I start Juicebox builder-pro I get the message
"Das Programm "JuiceboxBuilder-Pro" kann nicht geöffnet werden"
"The program "JuiceboxBuilder-Pro" cannot be opened"

I also checked
Datenschutz und Sicherheit => Sicherheit => Apps erlauben von ...
Privacy & Security => security => and there is no option to allow the app installation (Open anyway)

Perhaps sb can help me to fix this? What did i do wrong?
At the moment I use my windows pc only for JuiceboxBuilder-Pro ;-)
Regards, Stephan

at_stephan's Website

  • Registered: 2012-04-24
  • Posts: 5,952

Re: Macos sequoia juicebox builder-pro can't be opened [SOLVED]

I'm sorry to hear that you are having trouble with JuiceboxBuilder-Pro on your Mac.
I hope my notes below help to resolve your problem.

If you have a Mac which uses Apple Silicon (M1, M2, M3, M4 hardware), you may need to open JuiceboxBuilder-Pro using Rosetta.
This is noted as a Known Issue for Mac users on the AIR download page: https://airsdk.harman.com/runtime

Launch failure on M1 hardware. Some AIR applications will fail to launch when run on a device using Apple Silicon (M1 / ARM hardware). To work around this, please right-click on the application icon within Finder, choose "Get Info", and on the resulting dialog, select the checkbox "Open using Rosetta".

It's also mentioned here in our forum (with instructions and further links): https://juicebox.net/forum/viewtopic.php?id=5289
Here is the Apple support page regarding Rosetta 2: https://support.apple.com/en-us/102527

I hope that these notes help you to get JuiceboxBuilder-Pro up and running.
Please let me know how you get on. Thank you.

  • From: Germany Duisburg
  • Registered: 2014-10-31
  • Posts: 12

Re: Macos sequoia juicebox builder-pro can't be opened [SOLVED]

Hi Steven,
that's it!! It works!!
I haven't found this 'Known issue' while searching for my problem.
Thank you very much.

Regards
Stephan

at_stephan's Website

  • Registered: 2012-04-24
  • Posts: 5,952

Re: Macos sequoia juicebox builder-pro can't be opened [SOLVED]

I'm glad that worked for you. Thank you for letting me know.

  • Ann
  • Member
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  • Registered: 2017-10-03
  • Posts: 45

Re: Macos sequoia juicebox builder-pro can't be opened [SOLVED]

You gave me an excellent clue to the cause of my problems when using Juicebox on an M1 Mac running Sequoia (using Rosetta for Juicebox)!

Ingesting JPGs into the software was taking several minutes per image; and then the only choice when saving the Gallery was as a webserver document (which wouldn't reopen!).

The cause of the problem?  Apple's iCloud!
I somehow had a copy of my website (which is some 12 GB in size) on my Desktop and iCloud was perpetually backing this up and duplicating all of its files.

I have now removed the Back-up from my Desktop; and have deleted all of it from iCloud; and all is now back to normal with galleries being created speedily and being saved with "index.html" so that I can now link them to my website again.

Thank you enormously for that vital clue about the evils of iCloud!

If anyone is using iCloud, don't let it back-up your web site.

  • Registered: 2012-04-24
  • Posts: 5,952

Re: Macos sequoia juicebox builder-pro can't be opened [SOLVED]

@Ann

Thanks for sharing your recent experience.

Backing up important files is definitely recommended (and can often turn out to be essential) but automated systems such as iCloud can be backing up stuff without people being aware of what is going on (and this can cause slow-downs or, in the case of JuiceboxBuilder, problems).

Similar problems can happen with OneDrive on Windows PCs.

I help a lot of friends with their PCs and the majority have no idea what OneDrive is, let alone what it is doing. OneDrive quite often backs up files that my friends have no interest in having duplicates of. My friends often contact me when they get a message saying that their OneDrive storage is full and wonder what is going on! This might not be representative of Juicebox-Pro users but it's a problem I encounter frequently.

Maybe it's for the best that locations like default 'Documents' folders are being backed up automatically (backing up a lot of unwanted files at the same time). At least the important files are being backup up.

Having said that, it's important to know what locations are being backed up so that problems (such as the JuiceboxBuilder one) can be worked around.

Ideally, JuiceboxBuilder should maybe choose a different location for its temporary work folder (knowing that iCloud and OneDrive backup the system's 'Documents' folder by default) but that would require a recompiling of the application and unfortunately, I don't see an update forthcoming.

In the meantime, the best course of action (as you have discovered), is to ensure that iCloud (or OneDrive or any other online backup service) is not backing up any locations used by JuiceboxBuilder (i.e. the 'Documents' folder and the folders you choose to save galleries to).

In any case, I'm glad you're able to use JuiceboxBuilder without all the problems and frustration that iCloud was causing!

  • Ann
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  • Registered: 2017-10-03
  • Posts: 45

Re: Macos sequoia juicebox builder-pro can't be opened [SOLVED]

@Steven:
Thank you for your very helpful response to my post.

Just a thought, but is there anyway to make Juicebox work in a different space than in Desktop?

iCloud is not allowed into my "Pictures" files so perhaps there is a way to make Juicebox Builder use that area by default?

  • Registered: 2012-04-24
  • Posts: 5,952

Re: Macos sequoia juicebox builder-pro can't be opened [SOLVED]

It's not possible to change the installation directory or the working folder (the hidden .tempGallery folder) but you can save and load galleries to and from any location you like (it does not need to be the Desktop).

The installation directory should not really be a problem (iCloud will not, be default, be backing up installed applications) and the fact that gallery folders can be moved (manually by the user) to a location not being synced means that iCloud can be worked around here, too.

The problem seems to be the location of the working folder which JuiceboxBuilder puts in the Documents folder which is a folder commonly synced by iCloud (and other similar services). Competing applications both trying to work on the same folder at the same time is most likely the issue.

Unfortunately, JuiceboxBuilder hard-codes the location of the working folder within its code and it is not user-changeable.
Ensuring that the Documents folder is not being synced (or, more specifically, the JuiceboxBuilder-Lite or JuiceboxBuilder-Pro subfolder within the Documents folder) is the best solution we have at present.

  • Ann
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  • Registered: 2017-10-03
  • Posts: 45

Re: Macos sequoia juicebox builder-pro can't be opened [SOLVED]

Steven:
Thank you so much for that info.: so my Documents folder will also now get itself disabled from iCloud!