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Juicebox Support Forum → Juicebox-Lite Support → Won't install on Windows [SOLVED]
When I run the Air package, Air gives an error: The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.
I've downloaded a couple times and it extracts fine.
If this works, then it's exactly what I need and I'll buy it. But we're not off to a good start...
Unfortunately, there seems to be a problem with the latest version of AIR (v33.1.1.444).
I reported the problem to Harman earlier today and they have confirmed that there is a problem with the current Windows installer.
For reference, here is my report to Harman: https://github.com/Gamua/Adobe-Runtime- … ssions/788
Hopefully they will be able to fix the problem soon but, in the meantime, a suitable workaround is as follows:
(1) Uninstall Adobe AIR. If you cannot uninstall Adobe AIR via the Control Panel, then delete the following folder manually:
C:\Program Files (x86)\Common Files\Adobe AIR
(2) Download and install the previous version of AIR (v33.1.1.385).
Harman do not make previous versions available for download but you can still download it from here: https://www.filecroco.com/download-adobe-air/.
The file from filecroco.com is the official Harman release of AIR v33.1.1.385 (genuine, clean and safe to use).
I found the SHA256 hash for the 'AdobeAIR.exe' v33.1.1.385 file on a Harman web page archived by archive.org (search for "https://airsdk.harman.com/runtime" and select the page dated 26 January 2021) and it matches the SHA256 hash of the file from filecroco.com.
Sorry for the inconvenience but this should work fine until Harman releases a new AIR runtime for Windows.
In a comment from a Harman GitHub Issues topic a couple of hours ago, A J W Frost (Harman staff) released a link to a web page containing Windows AIR runtime installers for v33.1.1.385 (the previous version) and v33.1.1.476 (a pre-release version).
You can now download v33.1.1.385 directly from Harman (without relying on software mirror sites).
I have experienced problems with the pre-release version (v33.1.1.476) so I would recommend using the last stable version (v33.1.1.385) for the time being.
Links:
Issues topic: https://github.com/airsdk/Adobe-Runtime … -833331811
AIR v33.1.1.385 temporary download page: https://transfer.harman.com/message/BYb … oGVLJ9CpSN
Harman AIR runtime download page (still offering v33.1.1.444): https://airsdk.harman.com/runtime
Update:
Harman's link to AIR v33.1.1.385 has expired.
Until Haman publish a fixed version of AIR on their public download page, please use v33.1.1.502 from this page:
https://transfer.harman.com/message/yAj … vio19j765S
I have tested v33.1.1.502 myself and it works well (just like v33.1.1.385 did).
Further Update:
Harman's link to AIR v33.1.1.502 has now expired, too.
I have asked Harman if they would be willing to re-upload a link to v33.1.1.385 (the last official working AIR runtime for Windows) but, until such a link is available, please download v33.1.1.385 from FileCroco using the following link:
https://www.filecroco.com/download-adobe-air/
The file from FileCroco is the official Harman release of AIR v33.1.1.385 (genuine, clean and safe to use).
I found the SHA256 hash for the 'AdobeAIR.exe' v33.1.1.385 file on a Harman web page archived by archive.org (search for "https://airsdk.harman.com/runtime" and select the page dated 26 January 2021) and it matches the SHA256 hash of the file from FileCroco.
Filename: AdobeAIR.exe
Filesize: 7,689,512 bytes
SHA256: d5c8659a712145cc19b4e23ff0c731c87fefc5c100d98c963a2689c5fd97a96c
Apologies, once again, for the inconvenience.
I hope it won't be too long before Adobe AIR is back on track as Harman certainly seem to have fixed the original problem with v33.1.1.502.
Harman have now published the AIR v33.1.1.502 runtime for Windows, which fixes the problems found in v33.1.1.444, on their regular download page: https://airsdk.harman.com/runtime
When installing JuiceboxBuilder under v33.1.1.502, an 'unknown publisher' warning will be displayed. Please just click through this warning. This is a known issue, noted on the AIR runtime download page (link above), which Harman still have to address.
This has no adverse effect on JuiceboxBuilder, though, which will run with full functionality under v33.1.1.502.
Juicebox Support Forum → Juicebox-Lite Support → Won't install on Windows [SOLVED]
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