Thank you for the additional information.
I think I understand your problem better now, thank you. (The "Open Gallery..." button on the 'Start' tab is not responsive.)
Windows Defender should not cause any problems and there have never been any reports of any interference from Windows Defender so you can safely keep Windows Defender active at all times.
The most likely cause of an "Open Gallery..." button which does not work is a persistent .tempGallery folder, as I mentioned in my last post. (A .tempGallery folder will only remain after JuiceboxBuilder-Pro is closed if there is a lock on a gallery file from another program so I recommend not editing any gallery files until after the gallery has been saved and JuiceboxBuilder-Pro has been closed.)
Your second screenshot shows the contents of the C:\Users\Username\Documents\JuiceboxBuilder-Pro\presets folder.
The .tempGallery folder (if there is one) will be inside the C:\Users\Username\Documents\JuiceboxBuilder-Pro folder alongside (not inside) the 'presets' folder. Please see the screenshot attached to this post.
Go back one level to the C:\Users\Username\Documents\JuiceboxBuilder-Pro folder and see if there is a .tempGallery folder there.
Here is another thing to try which might help.
(1) Close JuiceboxBuilder-Pro.
(2) Navigate to the C:\Users\Username\AppData\Roaming\Adobe\AIR\ELS folder.
(3) Delete the 'JuiceboxBuilder-Pro' folder inside the 'ELS' folder.
You may need to show hidden files to find and navigate inside the 'AppData' folder in Windows File Explorer.
If you continue to experience difficulties, then please try installing JuiceboxBuilder-Lite from the Juicebox-Lite zip package which you can find on the Download Page. (JuiceboxBuilder-Pro and JuiceboxBuilder-Lite can be installed and run side-by side on the same computer without interfering with each other.)
If the same problem happens with both programs, then there is likely a system-wide issue on your computer affecting both programs.
If JuiceboxBuilder-Lite works (whereas JuiceboxBuilder-Pro does not), then the problem would appear to be specific to your JuiceboxBuilder-Pro installation and a complete uninstall and reinstall (following the procedure in this forum post) should solve the problem.
One other thing that has helped another user (with a slightly different problem) was to uninstall Adobe AIR, install an older version of AIR and then upgrade AIR. Details are in this forum post.
I hope my notes above help.
Post's attachmentsScreenshot.png
Screenshot.png 16.88 kb, file has never been downloaded.
You don't have the permssions to download the attachments of this post.