1 Reply by paulr

(495 replies, posted in Juicebox-Pro Support)

In 2016 this doesn't even count as a 'feature' .... why can't we update to new versions from within the app?

Every piece of software I own, from the simplest freeware to the highest end professional applications allows this. Juicebox feels like a throwback to the late '80s in this regard.

Enough time goes by between updates that I can't even remember the byzantine procedures necessary to update. I have to look through ancient emails and find my original link, and it still doesn't work.

You guys really, really have to fix this.

Also, why is "about Juicebox" under the "help" menu? Are you just porting from the Windows version, with minimal actual attention to the Mac version? If this is the case I'm going to have to go shopping for a new web solution, because that diminishes my trust in the seriousness of the company.

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2 Reply by paulr

(4 replies, posted in Juicebox-Pro Support)

Ok, fixed.

I did it by re-creating the gallery in Lightroom, and unchecking linkURL.
I still don't understand why this setting effected some images and not others ...

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3 Reply by paulr

(4 replies, posted in Juicebox-Pro Support)

Hi, thanks for the reply.

I looked at the gallery xml file, and sure enough, some of the link URLs are set to the image address, and some to the main site URL.  But I don't know why this would be ... this file was automatically generated by Juicebox builder.

How can I make sure that it gets generated properly every time?

I looked at my preset for this gallery, and there is no line for linkURL.

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4 Topic by paulr

(4 replies, posted in Juicebox-Pro Support)

I'm encountering a bug that effects both 1.4.2 and 1.4.3.

For some images in a juicebox gallery, clicking the "expand" button leads to a File Not Found error. In the URL, juicebox has substituted my domain name for the name of the image file.

So I'll see the tab trying to resolve to "http://www.paulraphaelson.com/portfolio … aelson.com" when it should be "http://www.paulraphaelson.com/portfolio … xxxxxx.jpg"

It does this for some images but not other. It is consistent about doing this (if I rebuild the web galleries from scratch, the same images are always effected). I've been unable to discern any pattern in the file names or anything else that could account for this. But something must be going on that's specific to the images in question. It makes no difference if the gallery resides on my local machine or on a web server.

To see the bug in action, visit www.paulraphaelson.com/portfolios/domino
I have no trouble expanding the first two images, but am unable to expand the second two. It's hit or miss from there on.

I'm creating the gallery with the Lightroom plugin and editing in the Builder app.

Thoughts?

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5 Reply by paulr

(495 replies, posted in Juicebox-Pro Support)

Please modernize the update process!

Almost every other piece of software I own checks for updates, alerts me, and then offers a one-click option to download the update. The install process rarely requires more than typing in admin credentials and clicking OK.

Juicebox seems more inclined to send us on some kind of vision quest— in search of new updates, and then in search of the How to Update instructions on the site, and then into the bowels of our own email records to try to find the original email receipt ...
All this just to send a web form requesting a download link. This followed by a few days wait, a manual download, and a manual uninstall and reinstall...

Honestly, it's the most Byzantine update process I've encountered in the last ten years.

Please spare us.

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6 Reply by paulr

(2 replies, posted in Juicebox-Pro Support)

Will do, thanks.

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7 Topic by paulr

(2 replies, posted in Juicebox-Pro Support)

As opposed to dumb and excruciating (current versions).

Most software I use, even huge and elaborate packages—and even free ones—offer one-click updates these days. The license info is stored somewhere on the host machine. Most software can check for available updates and alert the user.

I can't believe we have to look at your site for updates, send an email, wait for a download link, uninstall, reinstall, etc. etc..

Please work on this!

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8 Reply by paulr

(4 replies, posted in Juicebox-Pro Support)

Yes, I gather Juicebox is stripping the metadata. This is a bug! It's not the way it has to be, it's a serious flaw and I hope you address it so that the feature becomes useable.

On the second point, jpeg quality is not the issue. When you resize an image, it loses edge definition. This needs to be compensated for with a sharpening algorithm.

This is all digital photography 101. I hope you have solutions in the works!

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9 Topic by paulr

(4 replies, posted in Juicebox-Pro Support)

There are two problems:

First, Juicebox is stripping the ICC Profile from the image (it doesn't do this to unresized images).

This is BAD. If there's a profile (and there should always be a profile), it needs to be honored. It may be true that some browsers are still in the stone age and don't support color management ... but that is no reason to enforce a lack of color management. Let's make the web actually work for visual artists. Please!

Also, the resized images look soft. This is a normal artifact of any image resize; the solution is to build in a sharpening algorithm (like Photoshop's "bicubic sharper" option ... which isn't perfect, but it's pretty good. And much better than nothing.)

In its current state I consider multiple image sizes to be unusable.

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10 Reply by paulr

(495 replies, posted in Juicebox-Pro Support)

Here's a simple tweak that I think would greatly improve navigation:

Have the mouse pointer turn into a small forward or backward arrow when it hovers over the image (depending on if it's over the left or right side).

This would make it clear that clicking the image is the easiest form of navigation, without  superimposing fixed arrows on it.

I keep the overlay arrows turned off because they wreck the image, unless the window happens to be wide enough to let the arrows sit in the margins. This is not often if the image size is large.

Most of the people I've watched use the gallery do not figure out that they can click the image ... they use the thumbnails, which is clunkier.

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11 Topic by paulr

(1 replies, posted in Juicebox-Pro Support)

It's becoming standard even for a lot of freeware to update with a click, and to preserve all the settings that remain relevant.

I find it crazy that I have to delete all copies of Juicebox, including backups, and with them all the settings and customizations I've worked out. This is the most user-hostile upgrade process I've encountered in a decade.

If there are any tips on how to do it without expending the maximum imaginable effort, I'd love to hear them.

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12 Reply by paulr

(17 replies, posted in Juicebox-Pro Support)

Thanks Steven.
So, if I have an older version of jbcore folder, is there any functionality that I'm losing?The features of v. 1.2 so far all seem to work. I need to figure out if it makes sense to use the new jbcore, which would mean a bunch of extra work.

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13 Reply by paulr

(17 replies, posted in Juicebox-Pro Support)

Steven wrote:

To remove the drop-shadow from the Gallery Title in Small Screen Mode, remove line 678:

text-shadow: 1px 1px 2px rgba(0,0,0,0.5), 0 0 5px rgba(0,0,0,0.2);

I tried this but the file ends at line 635.

I did upgrade to 1.2, but replaced the jbcore folder in order to keep my old edits. I thought that's what I was told to do but perhaps it was a mistake?

Everything else works fine.

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14 Reply by paulr

(4 replies, posted in Juicebox-Pro Support)

Is there any reason to repeat this process after upgrading to 1.2?

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15 Reply by paulr

(4 replies, posted in Juicebox-Pro Support)

That worked, thank you.

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16 Reply by paulr

(4 replies, posted in Juicebox-Pro Support)

So if I have Juicebox Builder Pro on a backup drive attached to the computer this will cause the application to fail? The only other instance of it I have is on a separate drive that backs up my apps and system once a day.

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17 Topic by paulr

(4 replies, posted in Juicebox-Pro Support)

Error message: This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance.

Please help.

But .. even if this had worked I'd consider it a failure. Guys, this is like upgrading an ap circa 1998. Seriously. You required me to uninstall the old ap first and empty the trash before upgrading. This is inneficient, and now that there was a bug, has guaranteed that I don't have a copy of juicebox. Fail.

It also means (I suspect ... correct me if I'm wrong) that all the code editing I did for the previous version will have to be redone for the new one. Disaster.

I have freeware that will update itself and copy all settings with a single click. Can you please make a priority of improving this process? After you tell me how to get it running at all? Please?

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18 Reply by paulr

(495 replies, posted in Juicebox-Pro Support)

Thanks Steven. I'll play with this. It might be a decent workaround, but I suspect you could do better with a user-selctable thumbnail view option desiged for big screens.

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19 Reply by paulr

(495 replies, posted in Juicebox-Pro Support)

After playing with some other web galleries, I've found one feature that I think would be very useful: a thumbnail grid view. With a large gallery, this gives people the option of scanning everything at once, and picking one or two images to look at. This is especially nice for a returning visitor who is looking for a specific image, and doesn't want to have to go through all the images or thumbnails sequentially.

It could be implemented as a third option attached to the thumbnail view button. That button could become a pull-down that lets you chose between image-only, image+thumbs, or thumbnail grid.

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20 Reply by paulr

(495 replies, posted in Juicebox-Pro Support)

Felix wrote:

"the Open Image buton is not intuitive. Users won't automatically know they have to use that to download or hotlink an image."

Hopefully it is fairly intuitive. There are not many buttons in the gallery UI, and rolling over the 'open' button shows a tooltip: 'Open Image in a New Window".

Well, my girlfriend is a web developer (she built the entire site for PBS, among other things), and when I showed my web galleries to her and her colleagues, they did not figure out the Open Image button without my showing it to them. I just asked them, "what would you do if you wanted to download or hotlink one of these images?" and they were baffled—not just by how to do it, but by why it would be difficult. They did not actually look at the code ... I was just asking them as web users.

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21 Reply by paulr

(495 replies, posted in Juicebox-Pro Support)

Another thought ... I intuitively try to move through the thumbnails by scrolling (I use an Apple magic mouse, but this is the kind of thing anyone with a trackpad or scroll ball is used to doing). It would be cool if that worked.

Also, concerning the hot-linkability of the images, there may be an SEO benefit to this as well. I noticed that google image search was able to catalog the images from my old HTML web galleries, but it doesn't seem to be able to do so from my Juicebox galleries.

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22 Reply by paulr

(495 replies, posted in Juicebox-Pro Support)

Thank you for considering that. I think it would make a big difference. And the ability to zoom with pinch gestures from iOS would make a bigger difference. Very sad to think that people on small screens won't have easy access to the details in the shrunk images.

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23 Topic by paulr

(1 replies, posted in Juicebox-Pro Support)

I just saw one of my galleries in a google search. Under the gallery title, the text that shows in google:

"This is a Juicebox Gallery. Get yours at www.juicebox.net."

Uh, no. That's fine for free software. Please make it obvious how to remove this, and give us control over this field.

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24 Reply by paulr

(495 replies, posted in Juicebox-Pro Support)

Hmmmm. Did you look at the link I posted? That site also has navigation and other elements superimposed on top of the image, but the functionality of pinch zoom and direct access to the images is unimpeded. I bet there's a way around this.

I understand the caption workaround, but I don't use captions and I imagine a lot of other people chose not to as well. And the Open Image buton is not intuitive. Users won't automatically know they have to use that to download or hotlink an image. If I have to include written instructions somewhere on how to use the web interface, this strikes me as a useability fail.

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25 Reply by paulr

(495 replies, posted in Juicebox-Pro Support)

Steven wrote:

@paulr

It would also be nice if it were possible to download or copy the link of an image without opening up an expanded view window. I know virtually nothing about HTML5 ... is this locking of the image intrinsic or is it a feature that can be turned on or off?

This is due to the fact that the gallery is displayed dynamically using JavaScript and XML and the images are not simply displayed on the page using traditional <img> tags.
One way to achieve what you are looking to do would be to link directly to the images within your gallery's captions.
If creating or editing your gallery with JuiceboxBuilder-Pro, this can be done automatically by selecting 'Images -> Captions -> Use Link URL' from the drop-down menu at the top. The caption fields for all images will then be filled with links to the images so that users can right-click and save the image directly.

How is it done on other responsive sites? Like this one: http://flakphoto.com/exhibition/looking … d/#photo-2? I hope there's a good reason for coding the way that it's done now, because this strikes me as an unfortunate drawback.

I'm also very surprised that the images don't support pinch zooming in iOS devices. This is a shame. What would it take to allow this?

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