No worries! I'm glad that you've been able to solve your problem.
Thank you for posting back to let me know.

Check the permissions of your gallery's XML file (and all its parent folders) on your web server to see if maybe they are too restrictive (which might prevent new entries from being written to the file).
Default permissions of 755 for folders and 644 for files should be fine.

If the permissions are fine, then I think Ryan over in the Drupal forum might be the best source of help. As the author of the module, he will be much more familiar with its code and functionality than I am.

If I think of anything else which might help, I'll be sure to post back here.

I am not overly familiar with the Drupal module but it is my understanding that Pro Options should be entered into the 'Juicebox Library - Pro / Manual Config' section of your Drupal Dashboard ('Home -> Administration -> Structure -> Content types -> Article -> Manage Display -> Juicebox settings').
I'm not sure if this helps.

Thank you for providing the URL to your gallery's web page.

Your gallery's XML file here:
http://devanimals.sandiegozoo.org/juice … cck_blocks
... contains no Pro Options at all.

Please check that you are adding the Pro Options to the correct gallery.

Otherwise, there is a chance that the Pro Options are not being saved or written to the XML file.
After saving the Pro Options, check that they are still listed in the Drupal interface and not missing.

2,430

(12 replies, posted in Juicebox-Pro Support)

That also works.

That's great to hear! Thank you for letting me know.

I'd buy you a beer if I were in the neighborhood Steven.

That's very kind of you!

I don't see a Juicebox gallery on your 'reindeer' web page.
It would be much easier for me to help troubleshoot your problem if I could see the problem for myself.
I realise that you may have changed the gallery (being that you have not been able to set up your Juicebox gallery exactly as you like) but, if possible, please recreate the problematic gallery (maybe just on a hidden page somewhere) so that I can take a look and hopefully help further. Thank you.

Incidentally, deselecting the Show Thumbs Button checkbox and setting the following in the Pro Options area should be enough to disable thumbnails.

showThumbsOnLoad="FALSE"
showSmallThumbsOnLoad="FALSE"
showSmallThumbsButton="FALSE"

Also, after making any changes, please be sure to clear your browser's cache before reloading your web page.

2,432

(1 replies, posted in Juicebox-Lite Support)

Both of the elements in your screenshot (the image number and the entire caption area) can be removed only in Juicebox-Pro but not in Juicebox-Lite (the free version).

The image number can be removed by setting showImageNumber="FALSE" (in JuiceboxBuilder-Pro's 'Customize -> Caption' section).

The entire caption area can be removed by setting captionPosition="NONE" (also in JuiceboxBuilder-Pro's 'Customize -> Caption' section).

Alternatively, you could set the caption area's background to be completely transparent by setting captionBackColor="rgba(0,0,0,0)" and captionBackTopColor="rgba(0,0,0,0)" (both in JuiceboxBuilder-Pro's 'Customize -> Color' section). (Again, these configurations are supported by Juicebox-Pro but not Juicebox-Lite.)

You're welcome!

You're welcome!

2,435

(12 replies, posted in Juicebox-Pro Support)

I'm glad things are moving in the right direction.
The following should hopefully work for all elements on the overlay in a default gallery (button bar, caption area, gallery title).
However, I cannot test it in your own web page setup.

/* IMAGE OVERLAY */
.jb-classifier-show-on-over {
    z-index: 2 !important;
}

Also, I cannot be sure that elements such as the button bar and gallery title will not still overlap your hover images if they are positioned 'TOP' rather than on the overlay.
If you ever position elements 'TOP' or want to try changing the z-index for individual elements, then try:

/* CAPTION AREA */
.jb-area-caption {
    z-index: 2 !important;
}

/* GALLERY TITLE */
.jb-area-large-mode-title {
    z-index: 2 !important;
}

/* BUTTON BAR */
.jb-classifier-link-wrapper.jb-classifier-detail-area.jb-classifier-layer {
    z-index: 2 !important;
}

Try adding the following code to the bottom of your gallery's 'jbcore/classic/theme.css' file:

.jb-caption {
    padding-top: 0px !important;
    padding-right: 0px !important;
    padding-bottom: 0px !important;
    padding-left: 0px !important;
}

You can change the individual CSS padding values to whatever you like. Please note that you will need CSS !important to prevent the custom values being overwritten by values set internally via the JavaScript 'juicebox.js' file.

2,437

(12 replies, posted in Juicebox-Pro Support)

I'm sorry to hear that didn't work.
Unfortunately, without in-depth knowledge of the hover plugin, I do not know what class or classes to apply the z-index to (and it's difficult to determine due to the element being present on the page only when hovering over a link).

Here's something else you can try.
Add the following code to the bottom of the 'wp-content/plugins/wp-juicebox/jbcore/classic/theme.css' file:

.jb-area-caption {
    z-index: 2 !important;
}

I do not know if this will work but it might be worth a try.

Otherwise, I realise that this is not an ideal solution but perhaps you could look into using a different plugin to display your images on hover, one that is still actively developed and supported. It might be worth looking into and could turn out to be an easier solution than you think.

Hopefully a future 'jbcore' upgrade will solve the problem but I'll post back here if and when I have any more news on this issue.

2,439

(1 replies, posted in Juicebox-Pro Support)

If the problem is not consistent, then this suggests that the issue may lie with either your web server or internet connection.
The code on your web page remains constant so, all being well, the page should be rendered consistently by browsers each time it is loaded. However, if there is a problem with the gallery files not being served to the browser in a timely manner, then the gallery could fail to display.

Also, please ensure that you are always accessing the gallery over wi-fi rather than a 3G or 4G connection.
If you are trying to view the gallery over 3G or 4G, the gallery may fail to display. Please see this FAQ for a solution to this problem:
Why can't I view my gallery on a 3G mobile connection?

Just for the record, I have just viewed your gallery on an iOS device and the gallery's Splash Page displays fine.

However, I notice that your web page contains a few HTML errors.
It would be wise to fix them as some browsers may be more tolerant towards errors than others.
You can check the code on your web page with the W3C Markup Validation Service and then fix the errors reported.
Once the code on your web page validates correctly, your web page should be rendered with greater consistency and predictability across different browsers.

2,440

(496 replies, posted in Juicebox-Pro Support)

@biped

Thank you for your suggestions.

With regard to your first suggestion, perhaps you could use one of the following ideas.

(1)
You could use the Open Image button (set showOpenButton="TRUE" in JuiceboxBuilder-Pro's 'Customize -> Lite' section) to point to your custom pages instead of the gallery images.
By default the Open Image button on the Button Bar opens the current image's imageURL in a new tab.
However, if the current image has been given a linkURL (which you can enter in JuiceboxBuilder-Pro's 'Images' tab), the Open Image button will open the linkURL instead.
Therefore, you could enter a unique linkURL for each image (pointing towards the corresponding custom page).
The linkURL entries can be relative (to the page containing the gallery's embedding code) or absolute (in the form http://www.example.com/gallery/custom.html).
You could then change the icon for the Open Image button to something more appropriate by following the instructions here.
You could also change the rollover text associated with the button using the languageList configuration option.

(2)
An alternative solution would be to use custom purchase URLs as noted here.
(This would leave the Open Image button free for its original intended purpose.)
This functionality was designed with e-commerce in mind but essentially, if an image has been given a purchaseURL (which you would need to add manually to your gallery's XML file), then the shopping cart icon will be displayed on the Button Bar and when the shopping cart icon is clicked, the purchaseURL page is opened in a new tab.
Any image which has not been given a purchaseURL will not have the shopping cart icon displayed.
You could set the purchaseURL paths to point to your custom pages and change the shopping cart icon and rollover text as required (as noted in the links in Suggestion #1 above).

(3)
A further suggestion would be to simply include a link to each image's corresponding custom page in the image captions.
You can use HTML formatting (such as <a> tags to link to other pages or documents) in image captions by following the notes in this FAQ:
How do I add HTML formatting to image captions and titles?

I hope this helps.

Are you perhaps trying to view your web site on your mobile device via the 'www' subdomain (http://www.citrinesalonnc.com).
If so, it will not work as you hardcode the http://citrinesalonnc.com domain (without the 'www') into the paths in your gallery's embedding code.
Please see this FAQ for details:
My gallery works on 'www.example.com' but not on 'example.com' (or vice versa). Why?

Try using the following embedding code and your gallery should work on both citrinesalonnc.com and www.citrinesalonnc.com.

<script src="/juicebox/jbcore/juicebox.js"></script>
<script>
    new juicebox({
        baseUrl: '/juicebox/',
        containerId: "juicebox-container",
        galleryWidth: "702",
        galleryHeight: "453",
        backgroundColor: "#222222"
    });
</script>
<div id="juicebox-container"></div>

(The leading slashes in the paths above denote your root directory.)

2,442

(12 replies, posted in Juicebox-Pro Support)

Unfortunately, your problem is quite difficult to troubleshoot.
Your hover image appears only when you hover over a link and the gallery's caption area appears only when you hover over the gallery.
In addition to this, the hover plugin you use seems to be using JavaScript to control the hover behavior (rather than just CSS) so enabling :hover in a browser's developer tools does not help.

A Juicebox gallery comprises many different elements, each of which is assigned an appropriate z-index value (so that the correct elements are always visible when they should be) so reducing the z-index value for the caption area alone might not work. (It might need to be lowered below a certain threshold value (in order to be stacked below your hover image) to a point where the caption area is no longer visible at all.)

I still think the best solution would be to increase the z-index value of your hover image. It has fewer components than a Juicebox gallery so, in theory, should be the easier of the two to change.

Unfortunately, I am not familiar with your hover plugin and the best source of help for finding out which of its CSS classes you would need to target with a high z-index value would be its author.

This is a long shot but at the end of your 'hover.js' file, try changing:

function hover_images(in_options)
{
    var elements = domLib_getElementsByTagNames(['img'], true);
    for (var i = 0; i < elements.length; i++)
    {
        var title = hover_image_map[elements[i].src];

        if (undefined != title)
        {
            elements[i].title = title;
        }
    }
}

... to:

function hover_images(in_options)
{
    var elements = domLib_getElementsByTagNames(['img'], true);
    for (var i = 0; i < elements.length; i++)
    {
        elements[i].style.zIndex = '10000';
        var title = hover_image_map[elements[i].src];

        if (undefined != title)
        {
            elements[i].title = title;
        }
    }
}

I do not know if this will work but it might be worth trying.

2,443

(7 replies, posted in Juicebox-Pro Support)

You're welcome!
I'm glad you've got it working. Thank you for posting back to let me know.

2,444

(15 replies, posted in Juicebox-Pro Support)

Juicebox-Lite has a limit of 50 images per gallery. Juicebox-Pro does not have a limit to the number of images you can have in a gallery. It sounds like you have not updated the Drupal module to use your Juicebox-Pro files.

Follow the 'Installation' instructions here: https://www.drupal.org/node/2000300#installation
... and make sure that you use the 'jbcore' folder from the Juicebox-Pro download zip package.

If you continue to experience difficulties, please post back with the URL to your gallery's web page so that I can take a look at the problem and hopefully help further.

2,445

(1 replies, posted in Juicebox-Pro Support)

The 'juicebox_pro_1.4.4.2.zip' file does contain 33 files (which includes the Lightroom plugin files) so your zip file appears to be complete.
However, you might somehow be looking at just the files rather than the files and folders.

When you extract the 'juicebox_pro_1.4.4.2.zip' file, you should have a folder named 'juicebox_pro_1.4.4.2'.
Inside this folder is a folder named 'adobe-lightroom-plugin'. Inside this folder is the Juicebox plugin for Lightroom (a folder named 'juicebox_pro.lrwebengine').
juicebox_pro_1.4.4.2/adobe-lightroom-plugin/juicebox_pro.lrwebengine

It is the 'juicebox_pro.lrwebengine' folder that you can drag and drop onto your Lightroom desktop shortcurt to install the plugin.
Alternatively, you can follow the manual installation instructions on the plugin's support page.

I hope this helps you to find the plugin.

... that area is transparent only when viewing a gallery in vertical mode, but not horizontal...

Looking at your screenshots, it looks like the caption area is visible in both horizontal and vertical modes. It's just the layout which (almost) hides the problem in vertical mode. You can see the top of the caption area overlapping the lower part of your image frame. The rest of the caption area just overlaps the gallery background so the problem cannot be seen in this area.

captionBackTopArea has a different default value for Small Screen Mode: rgba(0,0,0,0.3) instead of rgba(0,0,0,0).
However, explicitly setting it to rgba(0,0,0,0) does not seem to help.

This certainly looks like a bug. I'll notify the developers.

In the meantime, a suitable workaround should be to set captionBackTopColor to a fully transparent color other that black, as well as setting captionBackColor="rgba(0,0,0,0)". For example:

captionBackColor="rgba(0,0,0,0)"
captionBackTopColor="rgba(255,0,0,0)"

I hope this works OK.
Thank you for reporting this problem.

2,447

(14 replies, posted in Juicebox-Pro Support)

I recommend that you post suggestions for new versions (of the core Juicebox or any of the associated plugins) in the Feature Requests forum thread.
I do not know the likelihood of your suggestion being included in a future version of the Lightroom plugin but posting it in the Feature Requests thread gives it the best chance of being seen and considered by the developers.

I know you have already mentioned it in passing (and I realise that it would need to be done with a unique path for each gallery) but you could use a single global search and replace action in a text editor to change:

imageURL="

... to something like:

imageURL="http://www.example.com/gallery/

It should take less than a minute per gallery and might be an alternative workaround.

2,448

(7 replies, posted in Juicebox-Pro Support)

i have the z-index set high enough

The z-index for your menu is not quite high enough. It is currently set to 100 (in your 'slidingdoors-2.css' file) but it needs to be greater than 500 in order to be stacked on top of the gallery when a visitor hovers over a menu entry which overlaps the gallery.

the issue is when i try to select either "retail" or "residential" from the sub nav. i cannot and it clears away.

This is exactly the issue that I first saw and that my code above should fix.
As I mentioned, I tried the code in Firefox's developer's tools (setting z-index: 9999; dynamically on the #dropmenuexp.dropmenudiv_c container) and it solved the problem.

Please try adding the code to your web page and then clear your browser's cache before reloading your web page.
Be sure to add the code to the end of your web page's <head> section (so that it is not overwritten by the menu's own CSS).
If in any doubt, try adding CSS !important as follows:

<style type="text/css">
    #dropmenuexp.dropmenudiv_c {
        z-index: 9999 !important;
    }
</style>

2,449

(1 replies, posted in Juicebox-Pro Support)

Your caption text color is probably being overwritten by a global custom CSS rule on your web page.
For example, if you have something like:

p {
    color: #ff0000;
}

... then this rule will apply to all text within all <p> tags on your web page including any in your Juicebox gallery. (Juicebox displays image captions within <p> tags.) Juicebox has no option but to inherit such global CSS rules.
Please check your web page for any global CSS rules. Ideally, CSS rules should be applied to only those elements on your web page which require them through use of CSS selectors (classes and ids).

If you like, you could set the color for each individual caption through use of HTML formatting as noted in this FAQ:
How do I add HTML formatting to image captions and titles?

If you continue to experience difficulties, then please post the URL to your gallery so that I can take a look at the problem for myself and hopefully help further. Thank you.

2,450

(29 replies, posted in Juicebox-Pro Support)

This issue has been logged.

In the meantime, as the sourcePath entries are not going to be correct (or useful) when opening a gallery on a different computer, perhaps the best course of action would be to simply remove them all from the gallery's XML file before opening the gallery in JuiceboxBuilder-Pro on your Mac.
This can be done in a single search and replace action in a text editor which supports regular expressions, for example Notepad++.

  • Open your gallery's XML file in Notepad++.

  • Go to 'Search -> Replace...' from the drop-down menu at the top.

  • Select 'Regular expression' for the Search Mode.

  • Search for: sourcePath=".*?"

  • Replace with nothing (empty string).

  • Click 'Replace All'.

All sourcePath entries will be removed with this single action.
You can also load multiple XML files into Notepad++ at the same time and remove all sourcePath entries from all files at once.
This might save you some time if you have a large gallery (or multiple galleries) that you need to open on your Mac.

Before making any changes to any files, I recommend that you make backup copies first, just in case anything goes wrong and you need to reinstate the original files at a later date.