• Registered: 2015-08-13
  • Posts: 6

Topic: Juicebox Error: Config XML file not found. (on mobile) [SOLVED]

Hi all!

So the gallery had been working just fine (and it's still working fine when viewed on desktop), but now when I look at it on my iPhone, it gives this error message:
"Juicebox Error: Config XML file not found."

Why is that and how can I fix this?

Here's the website:
http://citrinesalonnc.com

Here's the screenshot from my iPhone:
http://www.screencast.com/t/Pu3CUOcO

Thank you!

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Juicebox Error: Config XML file not found. (on mobile) [SOLVED]

Are you perhaps trying to view your web site on your mobile device via the 'www' subdomain (http://www.citrinesalonnc.com).
If so, it will not work as you hardcode the http://citrinesalonnc.com domain (without the 'www') into the paths in your gallery's embedding code.
Please see this FAQ for details:
My gallery works on 'www.example.com' but not on 'example.com' (or vice versa). Why?

Try using the following embedding code and your gallery should work on both citrinesalonnc.com and www.citrinesalonnc.com.

<script src="/juicebox/jbcore/juicebox.js"></script>
<script>
    new juicebox({
        baseUrl: '/juicebox/',
        containerId: "juicebox-container",
        galleryWidth: "702",
        galleryHeight: "453",
        backgroundColor: "#222222"
    });
</script>
<div id="juicebox-container"></div>

(The leading slashes in the paths above denote your root directory.)

  • Registered: 2015-08-13
  • Posts: 6

Re: Juicebox Error: Config XML file not found. (on mobile) [SOLVED]

Oh thank you so much! That worked GREAT! :)

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Juicebox Error: Config XML file not found. (on mobile) [SOLVED]

You're welcome!