1,876

(8 replies, posted in Juicebox-Lite Support)

On a PC, 'juicebox_lite.lrwebengine' is just a regular folder that you can go inside. However, on a Mac, it is seen as a special package which you would need to right-click and select 'Show Package Contents' to go inside.

Instructions for installing the Lightroom plugin can be found on its support page here.

On a PC, just drag and drop the 'juicebox_lite.lrwebengine' folder onto your Lightroom desktop shortcut.
If, for any reason, this does not work, copy the entire 'juicebox_lite.lrwebengine' folder (not just the contents) to your Lightroom 'Web Galleries' folder: C:\Users\username\AppData\Roaming\Adobe\Lightroom\Web Galleries\

You might need to show hidden files to navigate to this location on your PC using Windows File Explorer.
Otherwise, you can open your Lightroom 'Web Galleries' folder by opening Lightroom, going to 'Edit -> Preferences' (from the drop-down menu at the top), selecting the 'Presets' tab, clicking the 'Show Lightroom Presets Folder...' button and then navigating inside the 'Lightroom/Web Galleries/' folder.

On a Mac, just double-click the 'juicebox_lite.lrwebengine' package.
The Lightroom 'Web Galleries' folder can be found in this location on a Mac: Users/username/Library/Application Support/Adobe/Lightroom/Web Galleries/

1,877

(1 replies, posted in Juicebox-Pro Support)

When a Juicebox gallery is displayed on a touch-enabled mobile device, Juicebox uses Touch Input Mode (rather than Mouse Input Mode). Please see the Input Mode support section for more information.

In Touch Input Mode, the imageTransitionType is always set to SLIDE (which is the transition which best fits with the swipe gesture for navigating between images).
The imageTransitionType can be set only for Large Screen Mode and Mouse Input Mode. This is noted in the short description for imageTransitionType in the Main Image section of the Config Options Page:

imageTransitionType: How to transition between images. Only applies for Large Screen Mode and Mouse Input Mode.

Unfortunately, there is no way to change the imageTransitionType on a touch-enabled mobile device. It will always be set to SLIDE.

However, if you like, you can post suggestions for future versions in the Feature Requests forum thread.
This keeps all the ideas together and ensures that they are not overlooked by the developers.
I do not know the likelihood of any suggestions being implemented but this is certainly the best place for all ideas.
Thank you.

1,878

(7 replies, posted in Juicebox-Pro Support)

I'm glad you've got it working. Thank you for letting me know.

Just a note that autoplay on load has to be unchecked.

Good catch! Also, make sure that you do not set a firstImageIndex (in JuiceboxBuilder-Pro's 'Customize -> General' section).

1,879

(7 replies, posted in Juicebox-Pro Support)

There are a few factors which determine how Juicebox-Pro displays a gallery.

First of all, thumbnails and main images are displayed on separate pages only in Small Screen Mode. In Large Screen Mode, the thumbnails and main images are displayed together on the same page.
By default, Juicebox-Pro will use Small Screen Mode only on mobile (small screen) devices.
If you want Juicebox-Pro to always use Small Screen Mode regardless of the device being used to view the gallery (and, therefore, always display thumbnails on a separate page), set screenMode="SMALL" (in JuiceboxBuilder-Pro's 'Customize -> General' section).

To ensure that the thumbnail page is displayed (rather than the first image in the gallery) when the gallery is initially loaded, be sure to set showSmallThumbsOnLoad="TRUE" (in JuiceboxBuilder-Pro's 'Customize -> Thumbnails' section).

In Small Screen Mode, if a gallery is displayed on a page of its own (with dimensions of 100% x 100% and no other content on the page), then the thumbnail page will be displayed by default.
However, if the gallery is embedded in a page (with dimensions of less than 100% x 100% or with other content on the page), then the Splash Page will be used by default. (The user can click/tap the Splash Page to expand the gallery.)
To disable the Splash Page and always display the thumbnail page (regardless of whether the gallery is embedded alongside other content or not), set showSplashPage="NEVER" (in JuiceboxBuilder-Pro's 'Customize -> Splash Page' section).

Please note that the actual number of thumbnails displayed will depend on the thumbnail dimensions (thumbWidth and thumbHeight) and the available space on the user's screen. If there is not enough room to display all teh thumbnails in the gallery, then additional thumbnail pages will be generated and the user can navigate through them by swiping left and right (in Touch Input Mode) or by clicking the thumbnail paging arrows (in Mouse Input Mode).

More information about Screen Modes, Input Modes and the Splash Page can be found in the Gallery Tour.

I hope this helps to clarify things.
Setting screenMode="SMALL" will be enough for Juicebox-Pro to use separate thumbnail pages but, depending on other factors (see above), it might not be enough for the thumbnail pages to initially be displayed. You might find that you need to also set showSmallThumbsOnLoad="TRUE" and showSplashPage="NEVER".

If you continue to experience difficulties, please post the URL to your gallery's web page so that I can take a look at your gallery for myself and hopefully help further. Thank you.

1,880

(7 replies, posted in Juicebox-Pro Support)

Yes. A Juicebox gallery's layout and functionality will not change, regardless of whether the image source is local or a Flickr account.
A Flickr-sourced Juicebox gallery will still display the thumbnail page (as long as the gallery's configuration options allow for this).

Here is an example of a Flickr-sourced Juicebox gallery displaying a thumbnail page in Small Screen Mode:
https://www.juicebox.net/demos/pro/defa … lickr=TRUE

Edit:

I'm sure it's in the forums somewhere but I can't find a "search" option.

I forgot to mention earlier that you can find the forum's search function as the 4th option from the left in the 1st blue bar near the top of the page. You can click the 'Advanced search' link (at the right side of the 2nd blue bar) if you need more search options than are initially displayed.

1,881

(3 replies, posted in Juicebox-Pro Support)

You're welcome!
I'm glad that my suggestion was useful.

The 'full.html' file is used internally by Juicebox when a gallery is expanded (via the Splash Page or the Button Bar's Expand Button) on a page of its own (i.e. when expandInNewPage="TRUE" or on iOS devices) rather than on top of the embedding page.
As such, the 'full.html' file should be left as it is and should not be modified.
(Please see the Expand Gallery Behavior support section for further information.)

1,882

(3 replies, posted in Juicebox-Pro Support)

The only way that this could happen is if:
(1) All galleries share the same 'jbcore' folder (and therefore the same 'juicebox.js' and 'pswd.php' files): https://www.juicebox.net/support/embedd … ore-folder
(2) All galleries are opened in the same browser tab during the same session.

There is no other way to have a single password work across different galleries.

Hopefully you'll be able to get this working in your site.

1,883

(7 replies, posted in Juicebox-Pro Support)

How do I set the small screen option (only) to default to thumbnails without a splash screen?

Set showSplashPage="NEVER" in JuiceboxBuilder-Pro's 'Customize -> Splash Page' section (and showSmallThumbsOnLoad="TRUE" in the 'Customize -> Thumbnails' section) and, in Small Screen Mode, Juicebox-Pro will initially display the thumbnail page instead of the Splash Page. (In Large Screen Mode, Juicebox-Pro will not display the Splash Page unless showSplashPage="ALWAYS" so setting showSplashPage="NEVER" will not make any difference to the Large Screen Mode display.)

The help by email has been fantastic up to now, thanks.

You're welcome! I'm glad we've been able to help with your queries.

1,884

(2 replies, posted in Juicebox-Pro Support)

The icons in a Juicebox gallery are characters in a custom font. The font files are stored in the 'jbcore/classic/fonts/' folder and the correct characters are assigned to the corresponding buttons in the 'jbcore/classic/theme.css' file.
You can find out a little more about Juicebox icons in the Using Custom Icons support section.

It sounds like your problem was due to your browser caching and using older font or theme files from your v1.4.0 Lite galleries.
Once you cleared your browser's cache, the v1.5.0 Pro files (with support for the Download Button) were used.

Thank you for posting back to let me know that your problem has been resolved.

1,885

(3 replies, posted in Juicebox-Pro Support)

That's great!
Thank you for letting me know.

1,886

(3 replies, posted in Juicebox-Pro Support)

When embedding multiple galleries on a single page, the 'juicebox'js file should be loaded only once per page (rather than once per gallery).
Your problem is almost certainly being caused by loading both the Juicebox-Lite and Juicebox-Pro 'juicebox.js' files on the same page.
Just remove the line of code loading the Juicebox-Lite 'juicebox.js' file (below) and your problem should be resolved (the Juicebox-Pro 'juicebox.js' file will then be used for both galleries).

<script src="juicebox_gallery/2016_09_MET-APTIC_Barbera_de_la_Conca/jbcore/juicebox.js"></script>

1,887

(1 replies, posted in Juicebox-Pro Support)

Here are a few suggestions which might help.

(1) Try completely clearing your browser's cache before reloading your gallery's web page to see if this helps.
(2) Try viewing your gallery in different browsers (Chrome, Edge, Firefox, Internet Explorer, Opera, Safari) on your desktop computer to see if the problem is unique to a certain browser.
(3) If you have any browser extensions installed (like an ad blocker for example), try temporarily disabling them to see if this makes a difference.
(4) Try upgrading your gallery to the current version of Juicebox-Pro (v1.5.0). You can download the latest version using the link from your purchase email. Just swap your gallery's 'jbcore' folder for the one inside the Juicebox-Pro v1.5.0 zip package ('juicebox_pro_1.5.0/web/jbcore/'). Full instructions for downloading the latest version and upgrading existing galleries can be found on the Upgrading Juicebox support page.
(5) If you continue to experience difficulties, please post the URL to your gallery's web page so that I can take a look at the gallery for myself. I might see something that helps to determine the cause of your problem. Thank you.

1,888

(7 replies, posted in Juicebox-Pro Support)

disabling 'link URL' helps and works perfectly now!

That's great! Thank you for letting me know.
(Thanks also for posting your suggestions in the Feature Requests forum thread.)

1,889

(21 replies, posted in Juicebox-Pro Support)

You're welcome!

1,890

(7 replies, posted in Juicebox-Pro Support)

@3dworks

Just deselect the 'Link URL' checkbox in the 'Image Info' control panel (below all the Juicebox configuration options in the 'Appearance' control panel) and the linkURL entries in your gallery's XML file will be empty and Juicebox will use the imageURL entries for the Download Button instead.

Otherwise, you could build up your own linkURL entries by selecting the 'Link URL' checkbox, clicking the text to the right of the 'Link URL' checkbox, selecting 'Edit...' from the drop-down menu and entering something like the following in the text area:

http://www.example.com/gallery/images/{Filename»}.{Filename Extension»}

{Filename»} and {Filename Extension»} can be entered by selecting 'Filename' and 'Filename Extension' respectively from the first combobox in the 'Image Name' section and clicking the 'Insert' button for each one.

1,891

(21 replies, posted in Juicebox-Pro Support)

Try this 'wp-juicebox.php' file.
It should hopefully work fine as a replacement for the 'wp-juicebox.php' file from the current version of WP-Juicebox (v1.5.0).
However, please remember that this is not an official solution and you should use the file at your own risk. The code was provided by a member of the forum community and it has not been extensively tested with v1.5.0.

... (maybe incorrectly)...

No. You're absolutely right. You're likely to have far less problems upgrading if you stick to the available configuration options and supported features.
Tweaking functionality via internal CSS classes (ie. unsupported modifications) is all well and good if you just have a single stand-alone gallery which you don't plan to upgrade frequently (or at all) but if you have multiple galleries throughout your site and CSS class names change between Juicebox versions (which is unlikely but could happen), then you might find you have quite a task on your hands getting everything back up and running again.
It's usually wise to stick to the safest (and often easiest) solutions, even if it means compromising a little.

You could try something like the following:

<!--START JUICEBOX EMBED-->
<script src="jbcore/juicebox.js"></script>
<script>
    var jb = new juicebox({
        containerId: 'juicebox-container',
        galleryWidth: '100%',
        galleryHeight: '100%',
        backgroundColor: '#222222',
        backButtonPosition: 'TOP',
        backButtonText: '',
        backButtonURL: 'http://www.example.com/index.html',
        useFullscreenExpand: 'TRUE'
    });
    jb.onInitComplete = function() {
        var filename = (window.devicePixelRatio >= 2) ? 'large.jpg' : 'small.jpg';
        $('.jb-go-back-text').html('<img src="' + filename + '" width="100" height="75" />');
    };
    jb.onExpand = function(expanded) {
        if (expanded) {
            window.setTimeout(function() {
                var filename = (window.devicePixelRatio >= 2) ? 'large.jpg' : 'small.jpg';
                $('.jb-go-back-text').html('<img src="' + filename + '" width="100" height="75" />');
            }, 500);
        }
    };
</script>
<div id="juicebox-container"></div>
<!--END JUICEBOX EMBED-->

The new part is the jb.onExpand code. You could restructure the code to make it more efficient and avoid duplication but I've just left it as it is (with the new code being just a separate addition to the code from my post above) so that's it's easy to follow.
Unfortunately, a short delay is required to ensure that the Back Button is present in the DOM (Document Object Model) before actions are performed on the CSS class after the gallery has been expanded.
The code is starting to get a little messy. This is one of the drawbacks of trying to do something with Juicebox that it was not designed to do. You tend to run into unforeseen problems and have to deal with them as your encounter them.

... is to return to the slightly less efficient method of loading a hi-res logo regardless.

I would probably be inclined to do this myself. For the sake of a handful of kilobytes, the code would be cleaner and it should work in all scenarios without any further tweaking.
Just use a backButtonText entry such as the following (making sure that the display width and height are both half the actual dimensions of the image).

backButtonText="&lt;img src=&quot;http://www.tonyhallphoto.com/jbresources/logo-backbutton-200x50.png&quot; style=&quot;width: 100px; height: 25px; margin-top:-5px;&quot; /&gt;"

... on non-Mac devices, which I believe isn't currently supported in Juicebox-Pro v1.5.

In a Multi-Size Image gallery, 'Large' images are not currently displayed in high pixel density Windows desktop monitors but this has been logged as a bug and should hopefully be fixed in the next version of Juicebox.

1,894

(16 replies, posted in Juicebox-Pro Support)

@bherman

Thanks for the tip.
For anyone with Adobe Photoshop, the 'Image Processor' can be found in the 'File -> Scripts' menu.
Here's Adobe's 'Process a batch of files' support page: https://helpx.adobe.com/photoshop/using … files.html

1,895

(3 replies, posted in Juicebox-Pro Support)

I download juicebox_pro_1.5.0 then I installed juiceboxbuilder-Pro.air but the new version was sent inside my Lightroom 6.0 !

Running the 'JuiceboxBuilder-Pro.air' installation file cannot (and will not) install the Lightroom plugin.
The two are completely unrelated (as far as installation code goes).
Please try again. Afterwards, you can check your version of JuiceboxBuilder-Pro from 'Help -> About JuiceboxBuilder-Pro...' from the drop-down menu at the top.

To upgrade JuiceboxBuilder-Pro, run the 'JuiceboxBuilder-Pro.air' installation file (from inside the Juicebox-Pro v1.5.0 zip package): juicebox_pro_1.5.0/JuiceboxBuilder-Pro.air
If you are having problems installing JuiceboxBuilder-Pro, try uninstalling your older version (v1.4.1) first.
For reference, the JuiceboxBuilder-Pro User Guide can be found here.

For anyone interested, instructions for installing the Lightroom plugin can be found on the plugin's support page.

It's not really a problem, but I don't know how to get the lines <!--START & END JUICEBOX EMBED--> to insert my gallery inside the page of my Website !

If using the Lightroom plugin to create a gallery that you want to embed, you can grab the necessary embedding code from the gallery's 'index.html' file (which you can open in a plain text editor to view its contents).
Otherwise, you can just use the generic embedding code found in the Embedding Guide and just change the gallery dimensions and background color as necessary.

I hope this helps.

1,896

(3 replies, posted in Juicebox-Pro Support)

The icons in a Juicebox gallery are characters in a custom font named 'juicebox'.

The 'juicebox' font that the gallery uses is being overridden by the following CSS code on your web page:

.arrondi.ombre table tr td div div {
    font-family: Verdana, Geneva, sans-serif;
}

The gallery's location in your web page matches the selectors in the CSS above and the gallery is, therefore, inheriting this code.

Maybe the easiest way to protect against this would be to open your gallery's 'jbcore/classic/theme.css' file in a plain text editor, scroll down to line 31 and change:

font-family: 'juicebox';

... to:

font-family: 'juicebox' !important;

Otherwise, you could use further CSS selectors to target only those elements on your web page which require your custom font (although the suggestion above should work and is easier to implement).

Incidentally, I notice that your gallery currently uses Juicebox-Pro v1.4.1. (the line number above refers to this version).
You might like to upgrade to the current version (v1.5.0) as many bugs have been fixed (and new features added) since v1.4.1.
Please see the Version History for a list of changes between versions.
Full details on how to download the latest version and how to upgrade existing galleries can be found on the Upgrading Juicebox support page.
To upgrade your gallery, all you would need to do is replace your gallery's 'jbcore' folder with the 'jbcore' folder from the Juicebox-Pro v1.5.0 zip package ('juicebox_pro_1.5.0/web/jbcore/').

If you want to make the adjustment above to v1.5.0, then the line to change in the 'jbcore/classic/theme.css' file is line 18.

Also, I notice that your web page contains HTML errors.
For example, your web page has two closing </head> tags and two opening <body> tags.
You can check the code on your web page with the W3C Markup Validation Service and fix the errors reported.
Once the code on your webpage validates correctly, your web page should be rendered with greater predictability and consistency across different browsers.

1,897

(7 replies, posted in Juicebox-Pro Support)

I'm not sure it would be wise to change the default image size for Picasa Web Album galleries.
If this setting was changed from 1600 to 1920, then this would affect all existing WP-Juicebox galleries using a Picasa Web Album as a source of images.
Other users may not want their existing galleries to be changed (to load larger images) by simply upgrading the WP-Juicebox plugin.

Also, Google seems to be slowing discontinuing support for the Picasa Web API. Existing galleries (created prior to Google acquiring Picasa) still display fine but new galleries (created or modified since the acquisition) can no longer be accessed via the API.

Therefore, I think it is unlikely that any new features will be added to WP-Juicebox with regard to the Picasa Web Album functionality.

However, changing the default image size is a quick and easy task (changing a single number in one file) for anyone who wants to do so.

Having said that, please feel free to post suggestions for future versions in the Feature Requests forum thread.
This keeps all ideas together and ensures that they are not overlooked by the developers.
Thank you.

1,898

(1 replies, posted in Juicebox-Pro Support)

Do I need a new licence or can I move it over...

There is no need to purchase Juicebox-Pro again. You can download a fresh copy of Juicebox-Pro and use it on your new computer.
Incidentally, you can install JuiceboxBuilder-Pro on up to 3 computers, as noted in this FAQ.

You can download the latest version of Juicebox-Pro (v1.5.0) using the link from your purchase email.
The link always points towards the latest version of Juicebox-Pro rather than the version you purchased (within the same major version number).
Please see the 'Upgrading Juicebox' support page for more information.

If you no longer have access to your purchase email (for example if your email was stored on your computer rather than a web server), then please fill in the 'Download Link Request Form' and the admin team will send you a new link.
Just fill in the form to the best of your ability (with an approximate purchase date if you cannot remember the exact date) and use the 'Additional Information' box at the foot of the form to add any notes which might help the admin team find your transaction details.
Thank you.

1,899

(8 replies, posted in Juicebox-Pro Support)

On computer, can i add an ‘home icon’ next to the link ‘return  jori’ or replace this with only icon ?

All icons in a Juicebox gallery (including the Back Button icon) are characters in a custom font (named 'juicebox'). (Please see the Using Custom Icons support section for more information.)
If you'd like to use the character that Juicebox uses for the Back Button to replace your "return jori" text, try replacing:

$('body').append('<div id="custom"><a href="../../testouille/clickautotest/clickautotest-2.html">return jori</a></div>');

... with:

$('body').append('<div id="custom"><a href="../../testouille/clickautotest/clickautotest-2.html" style="color: #ffffff; font-family: juicebox; font-size: 20px; height: 30px; width: 40px; text-decoration: none;">&#xe014;</a></div>');

You can style the icon further with more CSS rules if you want to try to exactly replicate Juicebox-Pro's own Back Button.
You can check the default styling of Juicebox buttons in the 'jbcore/classic/theme.css' file and by inspecting the Back Button element in your browser's developer tools.

1,900

(1 replies, posted in Juicebox-Pro Support)

You can download a fresh copy of Juicebox-Pro using the link from your purchase email.
The link always points towards the latest version (currently v1.5.0) rather than the version you purchased.
You'll find the JuiceboxBuilder-Pro installation file inside the Juicebox-Pro zip package ('juicebox_pro_1.5.0/JuiceboxBuilder-Pro.air').
Full instructions for downloading the latest version can be found on the Upgrading Juicebox support page.

With regard to your problem, it would certainly be worthwhile trying a complete uninstall and reinstall of both JuiceboxBuilder-Pro and Adobe AIR. There are no known incompatibilities between JuiceboxBuilder-Pro, Adobe AIR and Windows 10 and I have not encountered such a problem myself (on a Windows 10 PC) but starting afresh might help.

You can download the latest version of Adobe AIR (currently v23.0) from this web page.

Please try the following procedure:

(1) Uninstall JuiceboxBuilder-Pro using the uninstaller in the 'Control Panel -> Programs -> Uninstall a program...' list.

(2) After uninstalling JuiceboxBuilder-Pro, please check that there are no files are left behind by manually deleting the following folders from your hard drive (if they exist):
C:\Program Files (x86)\JuiceboxBuilder-Pro
C:\Users\your_username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Pro
C:\Users\your_username\AppData\Roaming\JuiceboxBuilder-Pro
C:\Users\your_username\My Documents\JuiceboxBuilder-Pro
You may need to show hidden files to find some of the above locations in Windows Explorer: http://windows.microsoft.com/en-us/wind … dden-files

(3) Uninstall Adobe AIR using the uninstaller in the 'Control Panel -> Programs -> Uninstall a program...' list.

(4) Reinstall Adobe AIR by right clicking the 'AdobeAIRInstaller.exe' installation file and selecting 'Run as administrator'.

(5) Reinstall JuiceboxBuilder-Pro following the instructions here.

Hopefully this will help.

If you continue to experience difficulties, then see if the problem occurs when trying to open the sample 'web' gallery from the Juicebox-Pro v1.5.0 zip package ('juicebox_pro_1.5.0/web/'). If you can open the sample 'web' gallery but not your own galleries, then the problem might somehow be unique to your own galleries. If this is the case, then perhaps you could zip a gallery, upload it somewhere and provide a download link so that I can try to replicate the problem myself and investigate further.

Also, checking the system logs in the Windows Event Viewer might shed some further light on the problem as to why your system is hanging when trying to open a gallery.