1,076

(5 replies, posted in Juicebox-Lite Support)

It's just a matter of getting the Juicebox embedding code in the right place on your web page (replacing your current gallery's code with the Juicebox embedding code in the same place within the page).
If you are having trouble with your web design software, then you could try opening your gallery's HTML web page in a plain text editor and swapping your current gallery's code with the Juicebox embedding code manually.

1,077

(24 replies, posted in Juicebox-Lite Support)

You are unlikely to be able to upload an entire Juicebox gallery (retaining its folder structure) using a browser-based file manager. (Online file managers usually allow you to upload only individual files, not folders.)
You'll need FTP access to the web space that GoDaddy provides to you and you can then use a dedicated FTP program (such as Filezilla) to upload your Juicebox gallery to your web space with a single drag and drop action.

The CPanel instructions are for Linux Hosting but you mentioned Plesk so it sounds like you have Windows Hosting.
Here is GoDaddy's "FTP: Upload my files to Plesk hosting" support page (the second part of the document you attached to your last post). (They recommend Filezilla, too.)

I hope this points you in the right direction.
If you run into any problems with FTP on your hosting account, then your web host (GoDaddy) should be able to help you out.

1,078

(1 replies, posted in Juicebox-Pro Support)

I'm not sure what might be causing your problem.

I've just created a test site on my own web space with a Juicebox gallery page, added it as a Search Console property, verified the site ownership and run Fetch as Google , which, according to the Google support page "enables you to test how Google crawls or renders a URL on your site". No errors were reported, so I've been unable to replicate the problem you describe.

Maybe the troubleshooting tips in the Fetch as Google support page will help.
Perhaps the problem is due to the use of https://. I notice on the support page:

Fetched URLs are limited to the current site: for example, if the current Search Console property is to http://example.com you cannot fetch a URL from https://example.com or http://m.example.com.

Otherwise, as the error message contains 2 separate references to the server ("your server requires authentication to access the page" and "or because the server blocks Googlebot's access to your site"), maybe your web host can shed some more light on the problem for you.

1,079

(5 replies, posted in Juicebox-Lite Support)

... some of the photos cover the T logo at the top right, and go beyond the frame I have set.

It looks like you have copied and pasted the Juicebox embedding code at the very end of your 'Gallery' web page (just before the closing </body> tag).

The Juicebox embedding code (or more specifically the <div id="juicebox-container"><div> container) should be placed in your web page wherever you want the gallery to be displayed. The Juicebox embedding code should replace your existing gallery code but it looks like you might have just removed your existing gallery code and added the Juicebox embedding code to the end of the web page.

It looks like the Juicebox embedding code should go inside your <div id="imageGallerySimple_v11_0" class="xwidget simpleGallery"></div> container (but you might need to keep the 'id' and 'class' attributes intact in case there is some custom CSS on your web page which defines the dimensions of this container which you might want to retain).

Incidentally, embedding a Juicebox-Lite gallery is exactly the same as embedding a Juicebox-Pro gallery.

I also would like the photos to expand to original size when clicked on but that is probably not possible.

If you set showOpenButton="TRUE" (in JuiceboxBuilder-Lite's 'Customize' section), then the Open Image button will be displayed on the Button Bar.
When the Open Image button is clicked, the gallery will open the corresponding imageURL (the gallery image) in a new tab unless there is a linkURL specified for the image, in which case this will be used instead.
The linkURL can be a relative path (relative to the web page containing the gallery's embedding code) or an absolute path, in the form http://www.example.com/images/image_0001.jpg.

You can set a unique linkURL entry for each image on JuiceboxBuilder-Lite's 'Images' tab (just click a thumbnail to reveal the input fields at the bottom of the window).

(If you wanted to allow users to open images larger than those used in the gallery, then you could prepare larger images and point towards them using the linkURL entries.)

You could also set imageClickMode="OPEN_URL" (Pro only, via JuiceboxBuilder-Pro's 'Customize -> Main Image' section).
Now, when you click the main image, the linkURL (or imageURL if there is no corresponding linkURL) will be opened (instead of navigating to the previous or next image). Navigation can still be achieved via the navigation buttons.

I hope this helps.

1,080

(3 replies, posted in Juicebox-Lite Support)

I'm glad you've been able to sort thing out. Thank you for letting me know.

1,081

(3 replies, posted in Juicebox-Lite Support)

JuiceboxBuilder does not read the image's EXIF orientation flag and dynamically rotate the image. It just displays the image (in the application's interface) as is. Also, when you allow JuiceboxBuilder to resize images when creating a gallery, all embedded metadata (including the EXIF orientation flag) is stripped from the image so the image in the gallery (displayed in a web browser) should be in the same orientation as it is in JuiceboxBuilder's interface. The image displayed in the gallery will have no EXIF orientation flag so no programs (such as web browsers) would be able to read such a flag and dynamically rotate the image.

However, it sounds like you might have deselected the 'Resize Images' checkbox, in which case JuiceboxBuilder would simply copy the source images across to the gallery's 'images' folder with all embedded metadata (including the EXIF orientation flag) intact and the web browser is reading the EXIF orientation tag and dynamically rotating the image in the gallery.
Regardless of the state of the 'Resize Images' checkbox, JuiceboxBuilder will always resize images (stripping out the metadata) for the thumbnails and this would explain why your thumbnails are oriented correctly (they do not have EXIF orientation flags) whereas some of your main images (which do have EXIF orientation flags) are not.

I can't be sure that this is what is happening but it sounds like it might be a possibility.

EXIF orientation can be a bit of a minefield at times and there seems to be little consistency in how the EXIF orientation flag is handled by different programs and platforms. This article (whilst a little out-of-date), gives a sense of how complex and confusing EXIF orientation can be.

One sure-fire way to avoid such problems would be to re-save your images (prior to feeding them to JuiceboxBuilder) in an imaging program (such as Adobe Photoshop) stripping out the EXIF metadata and, then, if necessary, rotate the images in JuiceboxBuilder's interface (via the rotate button near the lower right corner of the 'Images' tab after clicking the relevant thumbnail to reveal the input fields at the bottom of the window) so that it is visually oriented correctly.
I realise that this will add an extra step to your existing workflow but it should hopefully solve any orientation problems.

Otherwise, if you are not already doing so, just select the 'Resize Images' checkbox and allow JuiceboxBuilder to resize your images (making sure that the orientation is OK in JuiceboxBuilder's interface).

I hope this helps.

1,082

(6 replies, posted in Juicebox-Pro Support)

Thanks for posting your suggestion in the Feature Requests thread!

1,083

(1 replies, posted in Juicebox-Pro Support)

Unfortunately, the link you provided results in an error 404 (file not found) so I'm unable to see your gallery's web page.
However, it sounds like your problem may be specific to Drupal and the Juicebox module.
Please note that the module is an unofficial plugin which was not written by ourselves. As such, support for the module would be better directed towards the Drupal forum where the author of the module (who has a greater understanding of the module's code and the inner workings of Drupal) should be able to help you further.
I realise that this does not address your problem directly but I hope it at least points you in the right direction.

1,084

(6 replies, posted in Juicebox-Pro Support)

Unfortunately, I do not know why Windows 7's native scaling options do not work with JuiceboxBuilder-Pro (whether it's a Windows 7 or an Adobe AIR issue).

... you might want to think of the possibility to include some font scaling in the preferences.

This sounds like it might be best noted in the Feature Requests forum thread. I do not know the likelihood of any suggestions being implemented for future releases but this is certainly the best place for all ideas. Thank you.

You're welcome!
I'm glad it worked. Thank you for letting me know.

1,086

(24 replies, posted in Juicebox-Lite Support)

... I had been unable to find the Juicebox gallery folder. I have since found it.

When you create a gallery with JuiceboxBuilder-Lite, you can choose exactly where to save the gallery on the 'Publish' tab.
You can save a gallery to anywhere you like but I usually recommend a new empty folder on the desktop. Saving the gallery to a folder on the desktop is just convenient to quickly find it (at least for myself) and saving the gallery to a new empty folder of its own means that you can be sure that the only files inside the folder are the gallery files themselves.

I have a GoDaddy account...
I think I've done this in the past, but will have to rediscover how to do it.

If you have trouble uploading your gallery files to your web space, your web host (GoDaddy) should be able to help you further.
Here's the GoDaddy help page regarding "FTP: Upload my files to cPanel hosting" which might help.

I think all you might need to do is add the following line of code at the very end of (but still inside) your foreach loop:

$xmlRoot->appendChild($image);

This should create a valid XML file with correct opening and closing <juicbeboxgallery> tags and no need to perform any string manipulation on the resulting file.

1,088

(3 replies, posted in Juicebox-Pro Support)

Your gallery images actually look OK in Edge to me.
I do not see any significant difference between the display of your gallery images in Chrome and Edge.

As your images should fit within your gallery's image without any dynamic scaling required, try turning of Juicebox-Pro's dynamic scaling (at least temporarily for testing purposes) to see if this makes a difference.
Set imageScaleMode="NONE" (in JuiceboxBuilder-Pro's 'Customize -> Main Image' section).

I've not checked the exact dimensions of all your images but if there is any reason for Juicebox-Pro to dynamically scale an image, you might still find that increasing your image resolution will help. You might find that a 1024 x 768 image being scaled down to fit within your 600 x 600 gallery might look better than a 610 x 400 image (for example) being scaled down to fit within the same area.

Hopefully either setting imageScaleMode="NONE" or increasing your image resolution (but not both at the same time) will help.

1,089

(496 replies, posted in Juicebox-Pro Support)

@pantau

You could add the custom CSS to the template file that JuiceboxBuilder-Pro uses to generate the gallery's 'theme.css' file.
In doing so, the custom CSS will be included in all galleries created by JuiceboxBuilder-Pro.
Open the following file in a plain text editor and add the custom CSS to the bottom of the file.
Mac: /Applications/JuiceboxBuilder-Pro.app/Contents/Resources/template/jbcore/classic/theme.css
Windows: C:\Program Files (x86)\JuiceboxBuilder-Pro\template\jbcore\classic\theme.css

1,090

(6 replies, posted in Juicebox-Pro Support)

I tested my suggestion on Windows 10 before I posted and it works for me.
I'm sorry to hear that it does not work on Windows 7 for you (but I expect this will be the case for all Adobe AIR applications).
Is your version of AIR up-to-date (v29.0)? If not, maybe upgrading it will help. You can download the latest version of AIR from here.
Unfortunately, I do not think that there is much else you can do (other than perhaps upgrade to Windows 10 but I'm sure there are reasons why you are still using Windows 7).

1,091

(496 replies, posted in Juicebox-Pro Support)

@pantau

Possibility to adjust caption font size...

There are currently no configuration options available to change the image title and caption font sizes (thank you for the suggestion) but it is still possible to do so (via HTML formatting or custom CSS).
Please see this forum post for details.

Juicebox Error: Config file not found.

If you encounter the "Config file not found." message whilst trying to view a gallery locally (from your computer rather than from your web server) in Safari 11, then please see this forum post for a full explanation and a workaround.

Unfortunately, Safari 11 (released 19 September 2017) introduced a security restriction which prevents local viewing of Juicebox galleries by default. This issue is specific to viewing galleries locally (from your computer's hard drive) and there is no such issue once the galleries have been uploaded to a web server (where they can be viewed in any modern browser).
Selecting 'Disable Local File Restrictions' from Safari 11's 'Develop' menu (full instructions in the link above) should, once again, allow you to view your galleries locally in Safari 11.

More general information on the "Config file not found." message can be found in this FAQ:
When I view my gallery I see the message 'Config file not found'. How do I fix this?

JuiceboxBuilder-Pro wanted to use information stored in "Adobe.APS" in the keychain, but the keychain did not accept my password.

Please see this forum thread. Hopefully the links and suggestions will help.
(Deleting the ~/Library/Application SupportAdobe/AIR/ELS/JuiceboxBuilder-Pro folder has certainly helped other users experiencing a similar problem but maybe the other suggestions in the forum thread will help.)

1,093

(6 replies, posted in Juicebox-Pro Support)

There's no way to specifically change the font size in JuiceboxBuilder-Pro's interface.
You could, however, change the scale of your computer's display.
If you are using Windows 10, then you could "Change the size of text, apps, and other items" in 'Settings -> System -> Display -> Scale and layout'. You could try changing the value from 100% to something like 125% (even temporarily whilst using JuiceboxBuilder-Pro).

1,094

(3 replies, posted in Juicebox-Pro Support)

I notice that your images are of quite a low resolution. (The first image in your gallery is only 600px x 420px.)
Try increasing the resolution of your gallery images. The default resolution for gallery images when using JuiceboxBuilder-Pro to create a gallery is 1024px x 768px (over 3 times as many pixels as your current first image).

Don't worry about your images being too large for your gallery. Your gallery uses the default value for the imageScaleMode configuration option (SCALE) so Juicebox-Pro will dynamically scale down large images so that they fit within the gallery's image area (whilst respecting their aspect ratios and without cropping).

When allowing JuiceboxBuilder-Pro to resize images for a gallery at the default resolution (1024px x 768px) and quality (80%), the resulting images should have a filesize of around 120KB so the images should take no longer to load than your current images.

Just increase your image resolution slightly and you might also like to try bumping up the quality a little (try 90%).
This should help.

1,095

(24 replies, posted in Juicebox-Lite Support)

If you follow the regular Embedding in a HTML Page instructions, you'll need to:

2. Copy the entire contents of your Juicebox gallery folder into the folder that contains your HTML page.

This means that you need to upload the gallery files to your web server, usually using a dedicated FTP program such as Filezilla.
Please check with SiteSpinner to make sure that they allow FTP access to the web space that they provide to you and, if so, to get the credentials that you'll need to log in via FTP (host, username, password).

If SiteSpinner does not allow FTP access on your hosting account, then you'll need to find an alternative host for your Juicebox gallery and you can then follow the Embedding in a Web Template Site instructions.

There are many web hosts that offer free web space which would be suitable for hosting Juicebox galleries. (Juicebox galleries do not require any special web server requirements, with the exception of Password Protection and the Download Button which require PHP 5.2.0 or later. Please see the System Requirements support section for details.)
Try a web search with terms such as 'free web hosting' but please bear in mind that with a free hosting account, you may get little or no support, less reliability (more server down-time) and fewer features.
A few free web hosts that you might like to take a look at are 000webhost, hostinger and x10hosting.
Please note that we are not affiliated with any of these web hosts at all. They are merely suggestions (and not recommendations).

I hope these notes help to clarify things.
Please let me know if you have any further queries and I'll do my best to answer them for you.

No worries!
Whilst we're on the topic of the 'theme.css' file, you might like to take a look at the Theming Guide which has a few pointers towards customizing a gallery beyond what can be achieved with the available Config Options.

I'm glad that you've been able to resolve your problem.
Thank you for letting me know.

1,098

(4 replies, posted in Juicebox-Pro Support)

Your screenshot looks very strange.
The drop-down menu at the top is missing, there should be a Juicebox logo to the left of 'Start -> Images -> Customize -> Publish' and there should be no "Upgrade to Juicebox-Pro!" link in JuiceboxBuilder-Pro.
It certainly seems that your JuiceboxBuilder-Pro installation is somehow corrupt and I'd recommend a complete uninstallation/reinstallation of both JuiceboxBuilder-Lite (if you have it installed) and JuiceboxBuilder-Pro.

Please follow the procedure below.

(1) Uninstall JuiceboxBuilder-Pro.
Mac: Delete the 'JuiceboxBuilder-Pro' file from the Applications folder and empty your Trash.
Windows: Use the uninstaller in the 'Control Panel -> Programs -> Uninstall a program...' list.

(2) After uninstalling JuiceboxBuilder-Pro, please check that there are no files are left behind (even from a failed installation) by manually deleting the following folders (if they exist) from your hard drive:
Mac:
/Applications/JuiceboxBuilder-Pro.app/
/Users/Username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
/Users/Username/Library/Preferences/JuiceboxBuilder-Pro
Windows:
C:\Program Files (x86)\JuiceboxBuilder-Pro
C:\Users\Username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Pro
C:\Users\Username\AppData\Roaming\JuiceboxBuilder-Pro
C:\Users\Username\Documents\JuiceboxBuilder-Pro
You may need to show hidden files to find some of the above locations in Windows File Explorer.

(3) Also, please follow the procedure above (Steps #1 - #2) for JuiceboxBuilder-Lite, too (if you have it installed).
JuiceboxBuilder-Lite and JuiceboxBuilder-Pro can both be installed and run side by side on the same computer but, being that you are experiencing problems, it might be wise to completely clear your system of all JuiceboxBuilder files before trying to reinstall JuiceboxBuilder-Pro.

(4) Reinstall JuiceboxBuilder-Pro following the instructions here.

(I realise that you are using a Windows PC but I've included notes for Mac above, too, in case any Mac users are experiencing similar issues and are reading this forum thread.)

Hopefully this will help.

1,099

(7 replies, posted in Juicebox-Pro Support)

I have found your Juicebox "Birds" gallery here http://www.sieg.be/page26.html and it displays and functions fine when I view it in my own browser.
If you are still seeing the "Juicebox Error: Config file not found." message, then try completely clearing your browser's cache before reloading your gallery's web page.
(You could also try viewing your gallery in a different browser (Chrome, Edge, Firefox, Internet Explorer, Opera, Safari) so see if this makes a difference.)

Incidentally, your gallery's web page has stray closing </div> tag (just before the closing </body> tag) which should be removed (but I do not think that this is likely to be causing your problem).
You can check your web page for HTML errors with the W3C Markup Validation Service. Any errors reported should ideally be fixed. Once the code on your web page validates correctly, your web page should be rendered with greater predictability and consistency across different browsers.

Hopefully clearing your browser's cache will resolve your problem.

1,100

(15 replies, posted in Juicebox-Pro Support)

I'm glad that you seem to have found the root of your problem. Thank you for letting me know.
Hopefully things will run smoothly for you from now on.