926 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

Unfortunately, the Download Button does not work on iOS devices so Juicebox-Pro automatically hides the Download Button on iOS devices. (However, the Download Button should still be visible and functional on Android devices.)

The best option for iOS devices would be to include the Open Image Button (by setting showOpenButton="TRUE" in JuiceboxBuilder-Pro's 'Customize -> Lite' section) so that the image can be opened on a page of its own where the site visitor can save the image using the browser's own 'Save Image' functionality.

Go to forum: Juicebox-Pro Support

927 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

Jalbum not generate <!-- START OPEN GRAPH TAGS-->.

The Juicebox skin for jAlbum does generate Open Graph tags but because the og:image entry must be an absolute path and the skin does not know where your album will be uploaded to on your web server (there is no shareUrl input field in the skin like there is in JuiceboxBuilder-Pro), the skin cannot auto-fill the og:image tag with a value.

After creating an album with the skin, just open the album's 'index.html' file (in the root output directory) in a plain text editor and change:

<meta property="og:image" content="" />

... to something like:

<meta property="og:image" content="http://www.example.com/images/image_0001.jpg" />

Please note that an album created by Juicebox skin for jAlbum displays all galleries from a single HTML web page (the 'index.html' file in the root output directory) switching between galleries using JavaScript and so all galleries will share the same og:image.

If you are looking for an automated solution to creating and listing multiple galleries, then you might be interested in another one of our products, namely Showkase.

Showkase is a PHP web application (installed on your web server instead of your computer) which allows you to create a complete portfolio web site (integrating multiple galleries) online.
Showkase has full support for Juicebox-Pro and the galleries can be created within the application itself in a web browser interface (or created with JuiceboxBuilder and imported).
Each gallery has its own individual web page so each gallery will have its own og:image tag.

You can create Gallery Index pages and have as many galleries listed on each Gallery Index page as you wish.
Each gallery is represented by a thumbnail image with the gallery title displayed below and the gallery is opened when the user clicks on the image.
Demo sites created with Showkase can be found here and a sample Gallery Index page can be found here.

Showkase can also create non-gallery pages (About, Basic and Contact pages) where you can add information about yourself (or any other content you like).
All of this is done automatically within the Showkase interface without the need for any manual coding at all.

Showkase can be purchased as Showkase-Standard (which comes with Juicebox-Lite, the free version) or Showkase-Pro (which comes with Juicebox-Pro).
The only difference between Showkase-Standard and Showkase-Pro is the bundled viewer (Juicebox-Lite vs Juicebox-Pro).

As you already have Juicebox-Pro, then you could purchase Showkase-Standard (if you wanted to) and integrate your Juicebox-Pro files by following the Installing a Pro Viewer instructions.

I hope my notes above help.

Go to forum: Juicebox-Pro Support

928 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

The Facebook thumbnail functionality should be working fine in the current version of Juicebox-Pro (v1.5.1) as demonstrated in this sample gallery.

It should be noted that it is not possible to have the shared image's thumbnail displayed in the pop-up Facebook share window due to limitations imposed by Facebook on what data can be passed via their share URL. Only one thumbnail image can be used per web page. However, the shared link will still point towards the correct image within your gallery.

Facebook uses the data from Open Graph meta tags to populate the share window.

The thumbnail image displayed in the Facebook share window is determined by the og:image tag.
This specified image is displayed when any image in your gallery is shared.
You can think of the og:image as being representative of the gallery as a whole so you could use an image which best represents your gallery. (The og:image does not need to be an image from the gallery itself.)

When you create a Juicebox-Pro gallery with JuiceboxBuilder-Pro, Open Graph tags are included in the gallery's 'index.html' file (and the first image in the gallery is used as the og:image Facebook thumbnail).
The tags will looks something like this.

<!-- START OPEN GRAPH TAGS-->
<meta property="og:title" content="This is the Gallery Title." />
<meta property="og:type" content="website" />
<meta property="og:url" content="http://www.example.com" />
<meta property="og:image" content="http://www.example.com/images/IMG_0001.jpg" />
<meta property="og:description" content="This is the Gallery Description." />
<!-- END OPEN GRAPH TAGS-->

og:title uses the Gallery Title ('Customize -> Lite').
og:url uses the Share Url ('Customize -> Sharing').
og:image uses the Share Url and appends the relative path to the first image in the gallery.
og:description uses the Gallery Description ('Customize -> General').

If you embed your gallery into a custom web page (and do not use the 'index.html' file generated by JuiceboxBuilder-Pro), then you'll need to manually add an og:image meta tag to your web page. Please make sure that the content is in the form of an absolute URL (such as http://www/example.com/images/image.jpg) and not a relative URL.

If, after adding an og:image meta tag to your web page, you do not see the specified image displayed in the Facebook share window, then you might need to use one or more of the following online tools that Facebook provides.

(1) Facebook's Sharing Debugger: https://developers.facebook.com/tools/debug/sharing/
(2) Facebook's Batch Invalidator: https://developers.facebook.com/tools/d … ing/batch/
(3) Facebook's Open Graph Object Debugger: https://developers.facebook.com/tools/debug/og/object/
(Click the 'Fetch new scrape information' button.)

Running your web page's URL through these online tools should clear Facebook's cache of your web pages and fetch new scrape information from your gallery's web page.

Note for WordPress users
In a WordPress environment, the easiest way to include Open Graph meta tags in all your WordPress web pages is to use a third-party plugin such as the WP Facebook Open Graph protocol plugin.
Once activated, go to 'Settings -> Facebook OGP' (from the WordPress Dashboard), enter your 'Facebook User Account ID' and the URL of the image you want to use as the og:image in the 'Default Image URL to use' text field and select the 'Force Fallback Image as Default' checkbox (to ensure that this image is always used).
This is just a suggestion rather than a recommendation. Other plugins are available. Try a WordPress plugin search for terms such as "Facebook Open Graph meta".

I hope this helps.
However, if you continue to experience difficulties, please try to explain your problem in greater detail (I cannot be sure exactly what the problem is that you have encountered) and I'll hopefully be able to help further.
Thank you.

Go to forum: Juicebox-Pro Support

929 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Lite Support)

Here are a few tips which might help.

(1) When embedding multiple galleries which may be displayed on the same page (perhaps on  the home page of a WordPress site), you'll need to ensure that each gallery is embedded into a container with a unique containerId and corresponding <div> 'id'.

(2) Also, when embedding multiple galleries into a single HTML web page, the 'juicebox.js' file should be loaded only once per web page rather than once per gallery so, in a WordPress environment, it would be wise to load the 'juicebox.js' file once via your theme (rather than in each gallery's embedding code).

(3) Depending on the permalink structure of your WordPress site, it can be difficult to know exactly where to upload your gallery files. In order to combat this, I'd recommend using the baseUrl method of embedding documented here.
The baseUrl method of embedding is basically the same as the regular method but with a baseUrl entry in the embedding code pointing towards the gallery folder.
Essentially, once you have created a Juicebox gallery on your computer with JuiceboxBuilder-Pro, you would upload the complete gallery folder to your web server and paste the baseUrl embedding code into the body of your WordPress page or post (ensuring that the method of entry is 'Text' rather than 'Visual'). It does not matter where on your web server you upload your gallery folder to as long as the two paths in the embedding code (the path to the 'juicebox.js' file and the baseUrl itself, pointing towards the gallery folder) are correct.
For example, you could upload a gallery folder named "my_gallery" to your root directory and then just add baseUrl="/my_gallery/" to the gallery's embedding code. (The leading slash in the path denotes your root directory so this baseUrl will work in any web page throughout your site without modification.)

Rather than embed your galleries into your WordPress pages and posts manually, You might like to try using the dedicated Juicebox plugin for WordPress (WP-Juicebox) which automatically takes care of all three of the points mentioned above.
Instructions for downloading, installing and using WP-Juicebox can be found on the plugin's support page here.

I hope these notes help.
However, if you continue to experience difficulties, please post the URL to one of the gallery pages that you are having problems with and I'll take a look and hopefully help further. Thank you.

Go to forum: Juicebox-Lite Support

930 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Lite Support)

Thanks for buying Juicebox-Pro! I'm sure you'll get on well with it.
If you encounter any difficulties, just post a new topic in the Juicebox-Pro forum and I'll do my best to help you out.

Go to forum: Juicebox-Lite Support

931 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Lite Support)

Is it possible in Juicebox-Lite (free version) to disable dim effect at the bottom of the picture on mouse hover?

No, sorry. The ability to hide the caption area (or move it to a position where it does not overlap the main image) is a Juicebox-Pro option only (captionPosition) which, unfortunately, is not supported by Juicebox-Lite, the free version.
For reference, a list of all Pro Caption Options (with short descriptions of each) can be found here.

Go to forum: Juicebox-Lite Support

932 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

@smohring

Thank you for your post.
I do not know why the information contained in the 'ELS/JuiceboxBuilder-Pro' folder is triggering the problem documented in this thread for some users but it is good to know that deleting the 'ELS/JuiceboxBuilder-Pro' folder (and allowing JuiceboxBuidler-Pro to generate a fresh one on its next run) seems to be solving the problem.

Go to forum: Juicebox-Pro Support

933 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

Maybe this is the cause to the problem?

The lack of an 'ELS' folder could be the cause of the problem.
Please check the permissions on your ~/Library/Application Support/Adobe/AIR/ folder to see if they are perhaps read-only.
If they are, then try assigning the folder read and write permissions.
It might also be worth manually creating a folder named 'ELS' inside your ~/Library/Application SupportAdobe/AIR/ folder to see if this helps.

It certainly sounds like an underlying problem with your Adobe AIR installation so I would recommend posting in one of the Adobe AIR forums where you might find another avenue of help.

Hopefully my notes above will help (or at least point you in the right direction).
If I can think of anything else you could try, I'll certainly post back here to let you know.

Go to forum: Juicebox-Pro Support

934 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

Set screenMode="LARGE" (in JuiceboxBuilder-Pro's 'Customize -> General' section) to display the gallery in Large Screen Mode on all devices and in all browsers.
More information about screen modes can be found in the Screen Modes section of the Gallery Tour.

Go to forum: Juicebox-Pro Support

935 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Lite Support)

Set screenMode="LARGE" (in JuiceboxBuilder-Pro's 'Customize -> General' section) to display the gallery in Large Screen Mode on all devices and in all browsers.
More information about screen modes can be found in the Screen Modes section of the Gallery Tour.
Please note that the screenMode configuration option is a Juicebox-Pro option which is not supported by Juicebox-Lite, the free version.

[Topic closed. Duplicate topic.]

Go to forum: Juicebox-Lite Support

936 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

I'm glad to hear that upgrading your gallery has resolved your iPhone 6 problem.
Thank you for letting me know.

However, I'm sorry to hear that you are still having trouble with your "Adobe.APS" problem.

The files referred to does not even exist on my computer:
~/Library/Application SupportAdobe/AIR/ELS/JuiceboxBuilder-Pro

Apologies, there was a slash missing from the path that I quoted. (I have corrected my previous post.)
The correct location should be:
~/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
... or:
/Users/Username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro

There will certainly be an 'ELS' folder (containing a subfolder named 'JuiceboxBuilder-Pro') somewhere on your hard drive and it should be in the path I corrected above.
If you cannot find the 'JuiceboxBuilder-Pro' subfolder by navigating towards it using the path, then try searching your hard drive for the term 'ELS'.
Once you have found the 'ELS' folder, delete the 'JuiceboxBuilder-Pro' subfolder within it (with JuiceboxBuilder-Pro closed).
This seems to have resolved the "Adobe.APS" problem for a couple of other users and I am hopeful that it will solve your problem, too.

Finding and deleting the 'JuiceboxBuilder-Pro' subfolder within the 'ELS' folder seems to be the key to solving the problem.
According to this Adobe forum post, the "Adobe.APS" problem is related to the Encrypted Local Store (ELS) API and deleting the ELS folder relating to JuiceboxBuilder-Pro (and allowing a fresh one to be automatically generated when the application is next run) should hopefully solve your problem.

Go to forum: Juicebox-Pro Support

937 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

I'm glad that you have been able to resolve your problem.
Thank you for posting back to let me know.

Go to forum: Juicebox-Pro Support

938 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

Unfortunately I can not use JuiceboxBuilder after the upgrade: "JuiceboxBuilder-Pro wants your confidential information stored in "Adobe.APS" in your keychain, and it does not help at alla to input any password". How can I fix this issue.

With JuiceboxBuilder-Pro closed, please manually delete the following folders and try running JuiceboxBuilder-Pro v1.5.1 afterwards.
~/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
~/Library/Preferences/JuiceboxBuilder-Pro

This has worked for a couple of users in this forum thread.

If this does not help, then please try the "Fixing Mac EncryptedLocalStore database access error" procedure outlined in this Adobe forum thread. Please note that a couple of posts later in that thread, a user claims that it is necessary to reboot your computer after the deletions.

One other user who has reported such a problem (in this forum thread), discovered that a workaround was to uninstall Adobe AIR and then download and install an earlier version of AIR (from the Adobe AIR archive page).
I would not normally recommend using an older version of any software but if it helps to get someone back up and running, then it might be a useful piece of information.

I understand that you'd like to get JuicboxBuilder-Pro v1.5.1 up and running (and I hope that my notes above help) but please remember that you can upgrade your gallery without using JuiceboxBuilder-Pro by just replacing its existing 'jbcore' folder with the 'jbcore' folder from the Juicebox-Pro v1.5.1 zip package ('juicebox_pro_1.5.1/web/jbcore/').

Is there any option that I do not see that could createa a padding in small screens.

No. stagePadding is a Large Screen Mode option only and there is no equivalent for Small Screen Mode. (Generally, browser viewports on mobile devices are small enough already and Juicebox-Pro does not feature an option to reduce the usable area of the gallery in Small Screen Mode.) If you want to introduce an unused area around your gallery in Small Screen Mode, you'd need to do so in your gallery's embedding web page using custom CSS (which is probably not as easy as it sounds in a 100% x 100% gallery which is designed to completely fill the web page).

I will ask for the iOS version on iPhone6 and get back if this problem not is helped by 1.5.1, once 1.5.1 works.

As long as imageScaleMode is set to either SCALE_DOWN or SCALE, then all main images in the gallery should be displayed in their entirety without any cropping or stretching.
As far as I can recall, no-one else has reported such an issue with the current version of Juicebox-Pro (v1.5.1) so hopefully upgrading your gallery (and clearing your browser's cache before reloading your gallery's web page) will solve your problem.

Go to forum: Juicebox-Pro Support

939 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

I'm sorry to hear that you are having difficulties with Juicebox-Pro.
Hopefully my notes below will help.

I have tried many different ways to make my Juicebox gallery to be responsive to all devices.

As your gallery is a 100% x 100% gallery with no other content on the web page, your gallery (but not necessarily the main image being displayed within the gallery) should completely fill the browser window.

No matter what size the gallery is, the main images within the gallery will be scaled according to the value of the imageScaleMode configuration option.
Please see the entry for imageScaleMode in the Main Image section of the Config Options page for short descriptions of the possible values (SCALE_DOWN, SCALE, FILL, STRETCH, NONE).

Your gallery uses the default value for imageScaleMode (SCALE_DOWN) so images will be scaled down (if necessary) to fit within the gallery's image area (after space has been reserved for other gallery elements such as the caption, thumbnail and TOP areas) without cropping or stretching. Small images will not be scaled up so, in a very large browser window, the images may be displayed at their actual size with space surrounding them. In such a scenario, you could instruct Juicebox-Pro to scale up small images (by setting imageScaleMode="SCALE") but their visual quality may decrease and a better solution is usually to provide larger gallery images (in terms of resolution).

These settings change the size of the boundaries around the image when viewed on computer but not on phones.

Your gallery uses stagePadding="20". This is a Large Screen Mode Option only (noted in the General section) so there will be 20px of space surrounding the gallery on all sides in Large Screen Mode (desktop browsers) but not in Small Screen Mode (on mobile devices). Other configuration options may also be Large Screen Mode only so please check the Config Options page for details.

I want the full image to be seen not cropped and not stretched.

I do not have an iPhone 6 but I have viewed your gallery in Mobile Chrome and Mobile Safari on an iPod Touch 6 running iOS 11.4.1 and everything looks as expected. All your images are displayed in full with their aspect ratios respected (with no cropping or stretching).

I notice that your gallery uses Juicebox-Pro v1.5.0.
Please try upgrading to the latest version (v1.5.1) to see if this helps with your problem. Many bugs have been fixed since v1.5.0 (please see the Version History page for details) and upgrading may fix your problem without any further action.
Full instructions for upgrading JuiceboxBuilder-Pro and existing galleries can be found on the Upgrading Juicebox support page.
Essentially, all you need to do to upgrade your gallery is to swap its existing 'jbcore' folder with the 'jbcore' folder from the Juicebox-Pro v1.5.1 zip package ('juicebox_pro_1.5.1/web/jbcore/').
After upgrading your gallery, please clear your browser's cache to ensure that your browser is using the latest versions of your gallery files from your web server (instead of cached versions).

If, after upgrading your gallery, you still see the problem, please let me know what browser(s) you see the problem in and what version of iOS your iPhone 6 is running.
If possible, please also provide a screenshot (you can attach an image to a post here in the forum or upload it somewhere and provide a link) so that I can see what you are seeing.
Thank you.

Go to forum: Juicebox-Pro Support

940 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

Most regular web hosts that provide 'plain vanilla' web space that you upload files and folders to via FTP also offer PHP but it sounds like your web host might be more of a web template site (which might explain why they do not offer PHP).

The two PHP files within the Juicebox-Pro 'jbcore' folder ('juicebox.php' and 'pswd.php') are required only for gallery password protection and direct download functionality.
As long as you do not use either of these features (and, therefore, do not set either usePassword="TRUE" or "showDownloadButton="TRUE"), then your gallery will function fine without the PHP files being present within the 'jbcore' folder.

The password pop-up box on your site is not Juicebox-Pro's own password protection.
To see Juicebox-Pro's own password protection, please take a look at this demo gallery.

The password pop-up box on your site looks like directory password protection at server-level (having been put in place via either a '.htpasswd' file on your web server or your web hosting account's online Control Panel).
I notice that your entire '/dav/' directory (a parent directory of your gallery) is password protected in this way. If you go to https://mithril.ie/dav/, then you'll see the password protection. Please ask your web host why this directory is password protected and how to remove this protection. Once the password protection has been removed from your '/dav/' directory (and all its subdirectories), then your gallery should hopefully display and function fine.

I hope this helps.
Please let me know how you get on and if I can be of any further assistance. Thank you.

Go to forum: Juicebox-Pro Support

941 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

What you are describing is the Splash Page.

On mobile (small screen) devices, if the gallery is embedded in a web page alongside other content, then Juicebox displays the Splash Page (an image placeholder for the gallery) which, when tapped, expands the gallery to fill the browser viewport (to give the main images as much room to be displayed as possible).
In Small Screen Mode, after tapping the Splash Page (or if the gallery is presented on a web page of its own and the Splash Page is not used), the user will be presented with a grid of thumbnails from which a main image can be selected. (I think it might be this grid of thumbnails that you are referring to.)
When a thumbnail is tapped, the thumbnail page is replaced with the chosen image. (In Small Screen Mode, the thumbnails and main images are displayed on different pages to maximize the area available for the images on small screen devices.)
The user can return to the thumbnail page by tapping the 'Thumbnail' button on the gallery's Button Bar (and can return to the original embedding page by tapping the 'Close Gallery' button).
Please see the Screen Modes support section in the Gallery Tour for more information.

You can choose to not use the Splash Page by setting showSplashPage="NEVER" (in  JuiceboxBuilder-Pro's 'Customize -> Splash Page' section). Using this setting, the thumbnail page would initially be displayed instead of the Splash Page on small screen devices. If you want to skip the thumbnail page and go straight to the first main image in the gallery, then set showSmallThumbsOnLoad="FALSE" ('Customize -> Thumbnails').

Alternatively, you could force the gallery to be displayed in Large Screen Mode (which, by default, does not use the Splash Page and displays the thumbnails and main images together) on all devices and in all browsers by setting screenMode="LARGE" ('Customize -> General').

If you choose to continue to use the Splash Page, then you can configure it (for example to change the image displayed) using the Splash Page configuration options listed here.

I hope this helps to clarify things and gives you a few options to try.

Go to forum: Juicebox-Pro Support

942 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

what do you mean for how long do you need for the update?

I really do not know how long it will be until the next version of Juicebox-Pro is released.
It is unlikely that a new version will be pushed out quickly to fix a single bug but I have logged a bug report with the developers and the issue will certainly be investigated and should hopefully be fixed in the next development cycle.
There is no set release schedule and, unfortunately, any estimate I give you (weeks vs months) could turn out to be wholly inaccurate. I hope you understand.
However, if you'd like to be notified when new versions are released, you can join our mailing list at the foot of our homepage, keep an eye on our Facebook page, follow us on Twitter @JuiceboxGallery or subscribe to our blog RSS feed.

Do I have to re-upload all galleries after the update?

Once the bug has been fixed, all you need to do is swap your gallery's current 'jbcore' folder with the new 'jbcore' folder. You can do this manually or by opening and re-saving your gallery in the new version of JuiceboxBuilder-Pro (when it is released).
However, as the bug-fix could be a while away, I would advise using a different set of configuration options (set buttonBarPosition to OVERLAY or TOP and/or set thumbsPosition to TOP, BOTTOM or LEFT) until the next version is released.

Please look at the link in portrait format on a mobile phone.
Question: why is there a big gap between my content and your gallery?

I think the space you are referring to is due to the fact that you load your gallery into a iframe.
When loading a gallery into an iframe, the Splash Page is not used (as the gallery would be expanded only within the iframe) and the thumbnail page is initially displayed instead.
Your iframe has been assigned a height of 720px and there are only 5 thumbnails to be displayed in this area which results in space above and below them.
Possible solutions would be to either reduce the height of your iframe or, better still, embed your gallery directly into your web page instead of loading it into an iframe.
As you have already uploaded your entire gallery folder to your web server, you can use the baseUrl method of embedding documented here.
The baseUrl method of embedding is essentially the same as the regular method of embedding (documented here) but with a baseUrl entry in the embedding code pointing towards the gallery folder.

Try replacing your <iframe> code with the following embedding code:

<!--START JUICEBOX EMBED-->
<script src="/Gaestegalerien/test/jbcore/juicebox.js"></script>
<script>
    new juicebox({
        baseUrl: "/Gaestegalerien/test/",
        containerId: "juicebox-container",
        galleryWidth: "100%",
        galleryHeight: "720",
        backgroundColor: "rgba(34,34,34,0)"
    });
</script>
<div id="juicebox-container"></div>
<!--END JUICEBOX EMBED-->

Once the gallery has been embedded directly into your web page, the Splash Page will initially be displayed in your web page (when viewed on mobile devices) and, by default, the first image in the gallery will be used to fill the Splash Page (so there will be no blank space within the gallery area). When the Splash Page is clicked/tapped, the gallery will be expanded to fill the browser viewport where the images will have more room to be displayed. (The user can return to the embedding page via the 'Close Gallery' button on the Button Bar.)
You can configure the Splash Page (for example to change the Splash Page image) using the Splash Page configuration options.

More information about the Splash Page can be found in the Screen Modes section of the Gallery Tour.

I hope this helps.

Go to forum: Juicebox-Pro Support

943 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

Thank you for providing the link to your gallery. Unfortunately, it looks like you've found a bug.
I've tracked the bug down to the combination of buttonBarPosition="OVERLAY_IMAGE" and thumbsPosition="RIGHT".
I have notified the developers who will hopefully be able to fix the bug for the next release but, in the meantime, the only workaround I've found so far would be avoid the combination of options above and set either a different value for buttonBarPosition or thumbsPosition.
Thank you for reporting the problem and apologies for any inconvenience caused.

Go to forum: Juicebox-Pro Support

944 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

Unfortunately, the link you provided results in an error 404 (file not found).
Please check the link and post back.

In the meantime, if your gallery is embedded in an existing web page alongside other content (rather than just being on a page of its own), then check to see if your web page contains any custom CSS which might be affecting the visibility of the gallery's Button Bar. This might help.

Go to forum: Juicebox-Pro Support

945 Reply by Steven @ Juicebox

(7 replies, posted in Juicebox-Pro Support)

It sounds like your gallery's Button Bar is positioned on the overlay and is auto-hiding (the default behavior) after a certain amount of time of inactivity. You should be able to make the Button Bar reappear by moving the mouse and hovering over the gallery.
However, if you'd like to prevent the overlay (including the Button Bar) from auto-hiding, then set either inactivityTimeout="0" (in JuiceboxBuilder-Pro's 'Customize -> Main Image' section) or showImageOverlay="ALWAYS" (also in JuiceboxBuilder-Pro's 'Customize -> Main Image' section).

I hope this helps. However, if you continue to experience difficulties, please post back with the URL to your gallery's web page so that I can take a look at the problem for myself and hopefully help further.
Thank you.

Go to forum: Juicebox-Pro Support

946 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

To remove the drop-shadow around all gallery text (including the image title and caption in the caption area), set:

textShadowColor="rgba(0,0,0,0)"

To remove the gradient caption area background (and make the caption area background completely transparent), set:

captionBackColor="rgba(0,0,0,0)"
captionBackTopColor="rgba(0,0,0,0)"

As you are using WP-Juicebox (the Juicebox plugin for WordPress), the configuration options above should be entered in the gallery settings window's 'Pro Options' text area (one option per line). You can edit a gallery via the 'WP-Juicebox -> Manage Galleries' link on the WordPress Dashboard (and then 'Edit' the gallery in question).

This should hopefully resolve your problem.

Go to forum: Juicebox-Pro Support

947 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Lite Support)

It may not be possible for your web design software to preview a Juicebox gallery locally.
This is similar to how, due to security restrictions in certain browsers, it is not possible to view a Juicebox gallery locally in all browsers. Please see this FAQ for details.
Please upload your site to your web server and check out your Juicebox gallery there.

3. Also, in jbcore file created by JuiceBox gallery I do not see the juicebox.js file as indicated in embedding code path. Is JuiceBox-Lite missing on creation of this file?

There should be a 'juicebox.js' file directly inside the 'jbcore' folder. When you create a gallery with JuiceboxBuilder-Lite, the application copies a complete 'jbcore' folder (including a 'juicebox.js' file) across to the output gallery folder.
If there is no 'juicebox.js' file inside your gallery's 'jbcore' folder, then maybe some security software that you are using sees the JavaScript file as a potential threat (perhaps due to the file being packed) and is quarantining it. Please check to see if this is the case. (Please let me reassure you that there is no malware within any Juicebox files.)

PS. I have 4 pictures on my PC screen showing the above, but unfortunately JuiceBox server refuses to upload - too big files.

It would be much easier to troubleshoot your problem if I could see the dysfunctional gallery itself (instead of screenshots showing the problem) so please post back with the URL to your gallery's web page on your web server and I'll take a look at the problem for you and hopefully help further. Thank you.

Go to forum: Juicebox-Lite Support

948 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Lite Support)

I'm sorry to hear that Flickr Tags are not working on your Flick account.
Flickr Tags are working OK on my own Flickr account (just a regular free Flickr account, not a Flickr Pro account) so your problem seems to be account specific.
As it's a Flickr problem, you might have better luck posting in the Flickr forum or the Flickr API forum.
Maybe Flickr would be willing to look into your problem themselves if you contacted them via the 'Contact Us' button on this page.

One thing I notice is that your images are licensed as "Some rights reserved- Attribution-NonCommercial 2.0 Generic (CC BY-NC 2.0) ". My own images are licensed as "All rights reserved". This is the only difference I can see between your account (where Tags do not work) and my own account (where Tags do work). Maybe you could try changing the license type on some of your images from "Some rights reserved" to "All rights reserved" to see if they then appear in Flickr API searches.
It might be worth a shot (as long as you are willing to change the license type on your images), at least as a temporary measure to determine whether or not this is the root cause of your problem.

With Juicebox-Pro (but not Juicebox-Lite, the free version), you can choose to select a Flickr Set (Sets now seem to be labelled as Albums in Flickr pages) via the flickrSetId configuration option (please see here for a list of Juicebox-Pro's Flickr Pro Options).
If you are considering purchasing Juicebox-Pro for this feature, then please create a Flickr Set and check that the Set images show up in the Flickr API flickr.photosets.getPhotos search page first. If the images do not show up there, then they will not show up in a Juicebox-Pro gallery either.

Go to forum: Juicebox-Lite Support

949 Reply by Steven @ Juicebox

(2 replies, posted in Juicebox-Pro Support)

I'm glad that you've been able to resolve your problem. Thank you for posting back to let me know.

For anyone else experiencing a similar problem, if, after uploading an updated XML file, you do not see the changes you have made, then please ensure that the old XML file on your web server has actually been overwritten with the new version and then clear your browser's cache before reloading your gallery's web page (to ensure that your browser is using the most recent versions of your gallery files from your web server), as noted in the following FAQ.
When I update my gallery I don't see my changes online. Why?

Go to forum: Juicebox-Pro Support

950 Reply by Steven @ Juicebox

(8 replies, posted in Juicebox-Pro Support)

In the link option you describe I tried linkURL="javascript: custom_function('congreso2019');" Is this correct?

Yes.

Because it didn't work...

It looks like you have not yet implemented this solution in your live web page which is fine (I understand that you do not want to have a dysfunctional web page) but it makes troubleshooting the problem a little difficult as I am not able to see the problem for myself and do not know exactly what you have tried).

First of all, I do not know where your gallery's embedding code is stored or how it is inserted into your web page but you'll need to make sure that when you insert the gallery's embedding code, you insert the following code, too:

<script>
    function custom_function(parameter) {
        callDinamicPage('mainContent', parameter, 'page', '');
    }
</script>

Also, I notice that you use a baseUrl (baseUrl: "index-slider",).
I noted in a post above that the solution I suggested does not work with a baseUrl so you'll need to use the regular embedding method and structure noted here instead. Essentially, copy the contents of your gallery folder (not the gallery folder itself) into the directory that contains the web page where the gallery's embedding code is to be inserted (in your case, your root directory) and adjust the path to your 'juicebox.js' file in the <script> tag (and remove the baseUrl).

I hope this points you in the right direction.

Go to forum: Juicebox-Pro Support