Problem resolved via email.

Solution was:
(1) Uninstall both JuiceboxBuilder-Pro and Adobe AIR
(2) Install an older version of Adobe AIR (v20.0)
(3) Install JuiceboxBuilder-Pro v1.5.1
(4) Upgrade Adobe AIR to current version (v32.0)

If anyone reading this thread encounters a similar issue and wants to try this solution, older versions of Adobe AIR can be downloaded from this archive page: https://helpx.adobe.com/air/kb/archived … rsion.html

Thanks for trying Safe Mode.
There seems to be some sort of incompatibility between JuiceboxBuilder-Pro and your computer as no-one else has ever reported the issue that you are facing before.
Unfortunately, I'm unable to replicate the problem myself which makes troubleshooting that much more difficult.
Please check your email. I have sent you a message.

A web search for 'kernelbase.dll crash' returns many results (none for JuiceboxBuilder-Pro) but there does not seem to be an accepted solution for all scenarios and I think you've tried pretty much every suggestion I've come across and thought of.

One thing we've not tried yet, though...
Try booting into Safe Mode and running JuiceboxBuilder-Pro from there.
If it works OK in Safe Mode, then some other program or driver that is loaded and running in normal mode could be causing the crash.

Here's how to start your PC in Safe Mode in Windows 10:
https://support.microsoft.com/en-us/hel … -safe-mode

Unfortunately, previous versions are not available for download. (All download links always point to the latest version.)
However, I don't think reinstalling v1.5.0 would help.
As far as I am aware, there were no code changes between v1.5.0 and v1.5.1 which should have any bearing on the startup procedure.

Have you tried JuiceboxBuilder-Lite yet? Does it crash on opening (like JuiceboxBuilder-Pro does) or does it run correctly (like the other AIR applications you have tried)?

As far as I can recall, no-one else has ever reported the problem that you are experiencing (with any version) so it seems to somehow be unique to your system.
I really don't know what is causing your problem and I've already suggested pretty much everything I can think of.

Maybe if we could find out how the JuiceboxBuilder-Pro.exe file ended up in your C:\Users\Liam\Documents\JuiceboxBuilder-Pro\ folder, we might have a clue as to the nature of your problem.

Out of interest, what are the current contents of your C:\Program Files (x86)\JuiceboxBuilder-Pro\ folder?
This folder should contain the following:

Here are two more suggestions:

(1) Try running JuiceboxBuilder-Pro not from the desktop shortcut but, instead, by navigating to C:\Program Files (x86)\JuiceboxBuilder-Pro\ in Windows File Explorer and then right-clicking the JuiceboxBuilder-Pro.exe file and selecting 'Run as administrator'.

(2) As you are currently running Windows 10 version 1809 (build 17763.615), try upgrading to the current version (version 1903, build 18362.239). The kernelbase.dll file will be updated when you upgrade Windows 10 to version 1903 and this might help to resolve your problem.

Being that you are currently experiencing difficulties, I should perhaps point out that there are other methods of creating Juicebox galleries which do not require JuiceboxBuilder-Pro, many of which use plugins for other programs (such as Lightroom or Photoshop). If you use Lightroom or Photoshop, you might like to give them a try. Please see the Juicebox Plugins support page for details.

You can also create a gallery manually using the sample 'web' gallery (from the Juicebox-Pro download zip package) as a template. Instructions can be found here.

I'd certainly check the contents of the C:\Program Files (x86)\JuiceboxBuilder-Pro\ folder, run JuiceboxBuilder-Pro via the right-click 'Run as administrator' option and upgrade Windows 10 (to version 1903) as the next things to try.

Please double-check your version of Firefox and, assuming you are running Firefox 68.0 (the version which introduced the security restriction causing the problem), please try the instructions again.
The privacy.file_unique_origin preference does exist in my own Firefox 68.0 browser and the solution I posted worked for myself and another user in this forum thread.
Please also see the screenshot attached to this post which shows the privacy.file_unique_origin preference in the about:config section of my own Firefox browser.

That's certainly very strange.
Here are a couple of things to try which might help to pinpoint the cause of your problem.

(1) Try completely disabling any third-party security software that you might have installed (e.g. Avast or AVG), including real-time protection and ransomware detection, before attempting to open JuiceboxBuilder-Pro to see if this might somehow be interfering with JuiceboxBuilder-Pro's functionality.
(Please do so at your own risk and be sure to disconnect from the internet first.)

(2) Check the exact time that the splash page disappears (JuiceboxBuilder-Pro crashes) and then take a look at the Windows Event Viewer to see if there are any entries in the 'Windows Logs -> Applications' or 'Windows Logs -> System' sections which coincide with the crash and give more information on the nature of your problem.
Please see this web page for more information on the Event Viewer: https://www.howtogeek.com/123646/htg-ex … an-use-it/

(3) Also, I'd try completely uninstalling and then reinstalling both JuiceboxBuilder-Pro and Adobe AIR following the procedure outlined in this forum post to see if this helps.

Hopefully these suggestions will help (or at least point you in the right direction.)

First of all, I should note that the information contained in this thread is now out of date.
In Juicebox v1.3.0 (released 16 April 2013), thumbnail configuration options were changed to:
showThumbsButton (Lite & Pro)
showThumbsOnLoad (Pro only)
showSmallThumbsButton (Pro only)
showSmallThumbsOnLoad (Pro only)
(This is noted in the Version history page.)

showThumbsButton still applies to Juicebox-Lite as it did before (the option to display the Thumbnail Button on the gallery's Button Bar to allow the user to toggle the thumbnails on and off) but the only way to completely disable thumbnails is to use Juicebox-Pro and to set the following options:
showThumbsButton="FALSE"
showThumbsOnLoad="FALSE"
showSmallThumbsButton="FALSE"
showSmallThumbsOnLoad="FALSE"

Unfortunately, there are no configuration options that you can set to achieve this functionality.
You would need to create your own custom HTML input box and use the Juicebox-Pro API (specifically the showImage(index:int) method) to show the image corresponding to the number entered into the box.
You can see this in action in the Juicebox-Pro API online demo gallery here.
Enter an image number in the 'Show Image' input box and click the 'Show Image' button.
The code for this would look something like the following:

<script type="text/javascript" src="jbcore/juicebox.js"></script>
<script type="text/javascript">
    var jb = new juicebox({
        containerId: "juicebox-container",
        galleryHeight: "400",
        galleryWidth: "600"
    });
    $(document).ready(function() {
        $('#show').click(function() {
            var value = parseInt($('#index').val(), 10);
            var total = jb.getImageCount();
            if (isNaN(value) || value < 1 || value > total) {
                alert('Please enter an integer between 1 and ' + total + ' (inclusive).');
            } else {
                jb.showImage(value);
            }
        });
    });
</script>
<div id="input">
    <input id="index" type="text" />
    <span>&nbsp;</span>
    <input id="show" type="button" value="Show Image" />
</div>
<div id="juicebox-container"></div>

This might not be easy to integrate into a Drupal page, though.
You would likely need to be familiar with the source code for your Drupal theme and the Juicebox module for Drupal (which is an unofficial plugin note written by ourselves).
Perhaps posting your query in the Drupal forum (where those with more familiar with the module and Drupal itself will see it) might prove to be helpful.
I hope this points you in the right direction, though.

Edit:
If you are looking to for your 'Go To' button to select one of several different galleries (rather than to select a specific image within a certain gallery), then please see the Embedding Multiple Galleries support section.
Again, there is no quick and easy solution for this (you'd need to create your own menu links within your Drupal page) but the support section should at least help you to either link to different gallery pages or switch between galleries (using JavaScript) on a single web page. (Integration within Drupal might be difficult.)

If you are looking for a fully automated and customizable method of creating and displaying multiple galleries, then you might like to take a look at another one of our products - Showkase.

Showkase is a PHP web application (installed on your web server rather than your computer) which allows you to create a complete portfolio web site (integrating multiple galleries) online.
Showkase has full support for Juicebox-Pro and the galleries can be created within the application itself in a web browser interface (or created with JuiceboxBuilder-Pro and imported).

You can create Gallery Index pages and have as many galleries listed on each Gallery Index page as you wish.
Each gallery is represented by a thumbnail image with the gallery title displayed below and the gallery is opened when the user clicks on the image.
Demo sites created with Showkase can be found here and a sample Gallery Index page can be found here.
(Please note that although the Showkase navigation menu will include links for all gallery pages, there is no built-in support for selecting a specific image via an input box and this would still need to be implements manually.)

Showkase can also create non-gallery pages (About, Basic and Contact pages) where you can add information about yourself (or any other content you like).
All of this is done automatically within the Showkase interface without the need for any manual coding at all.
You can take a look around the Showkase interface by logging into the Live Demo Admin.

You're welcome!
I hope you get OK on. Just let me know if you run into any difficulties and I'll do my best to help you out.

Galleries created by WP-Juicebox do not use static 'config.xml' files.
All XML data is generated dynamically on-the-fly at the time the gallery is displayed/viewed (so there are no XML files that you can edit manually).
WP-Juicebox generates XML data dynamically to prevent galleries from having to be rebuilt (via a separate user-driven action) when images are added to pages/posts or when image properties (such as titles) are changed.
This behavior is also in keeping with WordPress itself where content is generated dynamically.

As an alternative to using WP-Juicebox, you could create a gallery with JuiceboxBuilder-Pro (so that you have a regular gallery with a 'config.xml' file that you can edit inb a plain text editor) and then embed it into ypour WordPress page/post manually using the baseUrl method of embedding documented here.

(1) Enter your gallery's baseUrl embedding code into a 'Formatting -> Custom HTML' Gutenberg block.

(2) Upload your complete gallery folder to your root directory and use a leading slash in your embedding code paths to denote your root directory. This should work with any permalink structure. For example:

<!--START JUICEBOX EMBED-->
<script src="/gallery_folder/jbcore/juicebox.js"></script>
<script>
    new juicebox({
        baseUrl: "/gallery_folder/",
        containerId: "juicebox-container",
        galleryWidth: "100%",
        galleryHeight: "600",
        backgroundColor: "#222222"
    });
</script>
<div id="juicebox-container"></div>
<!--END JUICEBOX EMBED-->

I hope this helps.

I'm glad you've got it working.
Thank you for letting me know.

After adding the images to your gallery in the media upload window, I expect that you are probably clicking the 'Insert into post' or 'Create a new gallery' button. This will display the images directly within your WordPress page or post (in addition to attaching the images to the page or post, which is all that is required to add the images to your Juicebox gallery).
(Incidentally, the 'Create a new gallery' button refers to a WordPress gallery and this is unconnected to WP-Juicebox.)

The key is to simply close the media window (via the cross in the top right corner) after the images have finished uploading.
(This is noted in the 'Adding Images From WordPress Media Library' section in the WP-Juicebox support page.)
As soon as the images have finished uploading, they will be attached to the page or post and will be displayed in your Juicebox gallery.

I hope this helps.