651 Reply by Steven @ Juicebox

(10 replies, posted in Juicebox-Pro Support)

So I think there is a Windows file that is change when changing the CSS file that prevents opening the gallery.

Modifying the gallery's 'theme.css' file (or updating Windows) should not prevent JuiceboxBuilder-Pro from opening the gallery.
In fact, I have modified your gallery (the one I downloaded earlier) and can open the modified gallery without any problem in JuiceboxBuilder-Pro. (I run the latest release version of Windows 10 Pro 1903 Build 18362.418.)

... everything works fine I can open all my Gallery Hi !!!!

I really do not know what might have caused your problem .
If you had a gallery file open in another program (for example, if you had the 'config.xml' file open in a text editor) whilst the gallery was still open in JuiceboxBuilder-Pro, then there is a chance that JuiceboxBuilder-Pro would not be able to empty its temporary working folder when closing the application but this usually results in the 'Open Gallery...' button being inoperable (rather than triggering an 'Invalid Gallery Folder' error message).
In any case, I am glad to hear that you have been able to resolve your problem. Thank you for letting me know.

For the modification of Button Url I dropped or you have my gallery you can change it and send it to me If possible if no it does not matter.

I have modified your gallery and have emailed you a link to the zip file.
The modified gallery is inside a folder named 'Annee-modele_MODIFIED'.

I have modified three files:
(1) index.html - I added the necessary code to override the Download Button's functionality.
(2) config.xml - I added some configuration options (and changed some others).
(3) theme.css - I modified line 825 to change the icon for the Download Button.

Open the 'index.html' file in a browser and you'll see the result.

Please note that although the gallery will open in JuiceboxBuilder-Pro, the Download Button will still have the regular Download Button icon when viewed in JuiceboxBuilder-Pro's live preview window. (JuiceboxBuilder-Pro reads only the gallery's 'config.xml' file when opening a gallery and knows nothing about the modifications made to the 'index.html' and 'theme.css' files.)
Also, if you do open the gallery in JuiceboxBuilder-Pro and re-save the gallery on the 'Publish' tab, then please note that the modifications will be lost (as JuiceboxBuilder-Pro will overwrite the modified 'index.html' and 'theme.css' files).

I have included the original gallery in my zip file (in a folder named 'Annee-modele_ORIGINAL') so that you can compare the 'index.html', 'config.xml' and 'theme.css' files to see the changes that I have made.

I hope this helps.

Go to forum: Juicebox-Pro Support

652 Reply by Steven @ Juicebox

(6 replies, posted in Juicebox-Pro Support)

OK, no problem. I hope you get on OK.
Just give me a shout if you run into any difficulties and I'll do my best to help you out.

Go to forum: Juicebox-Pro Support

653 Reply by Steven @ Juicebox

(10 replies, posted in Juicebox-Pro Support)

Opening a gallery in JuiceboxBuilder-Pro is an unrelated issue to your original query.
I can open your 'Annee-modele' gallery in JuiceboxBuilder-Pro without any problem. (Thank you for providing a sample gallery.)

My suggestion above requires modifying a couple of gallery files ('index.html' and 'theme.css') but this will not affect JuiceboxBuilder-Pro's ability to open the gallery (although if you open such a modified gallery and re-save it, your modifications will be lost).

Hopefully the instructions below will help.

Instructions to open an existing gallery in JuiceboxBuilder (to edit it):

(1) Click the 'Open Gallery...' button on the 'Start' tab (or select 'Gallery -> Open...' from the drop-down menu at the top of the application).

(2) In the pop-up 'Select Gallery Folder...' dialog window:
Mac - Navigate towards and then double-click the gallery folder.
Windows - Navigate towards and then select (with a single left-click) the gallery folder (not a file within the gallery folder) and click the 'Select Folder' button.

The gallery folder is the folder which contains the gallery's XML file and the gallery's XML file must be named 'config.xml'.
If you have renamed or moved this file (for example if you use a configUrl or baseUrl), then the gallery will not be able to be opened by JuiceboxBuilder.

Also, if you have modified the gallery's 'config.xml' file manually, then please check the file for XML syntax errors.
If the file has any errors, then the gallery will not be able to be opened by JuiceboxBuilder.
Open the file directly in a browser and, if there are any errors, the browser will let you know what the first error is and at what point in the file the error occurs.

As your 'Annee-modele' gallery opens in my own JuiceboxBuilder-Pro, your problem is not with renaming or moving the 'config.xml' file or with any errors within the file so the most likely cause is not actually selecting the gallery folder (but perhaps trying to select a file within the gallery folder) when attempting to open the gallery.

I hope this helps.

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654 Reply by Steven @ Juicebox

(6 replies, posted in Juicebox-Pro Support)

If you want to have a background image for your gallery, then there are essentially two different ways to achieve this.

(1) Use Juicebox-Pro's own Background Image Options.
The backgroundUrl can be an absolute URL (in the form http://www.example.com/image.jpg) or a relative URL (relative to the web page containing the gallery's embedding code).
The easiest thing to do is simply use the background image's filename as the Background Url (set in JuiceboxBuilder-Pro's 'Customize -> Background Image' section) and then copy the image directly inside the gallery folder (after saving the gallery on the 'Publish' tab) alongside the 'config.xml' file and 'index.html' file. (Do not add the image to the gallery on the 'Images' tab as this will display the image in the gallery.)

(2) Give the Juicebox gallery a transparent background and use CSS to set a background image for your gallery's container.
Assuming your gallery's container is named 'juicebox-container' (the default name), then set the Background Color Opacity to 0 (in JuiceboxBuilder-Pro's 'Customize -> Lite' section), add the following to the <head> section of your gallery's 'index.html' page (changing the image filename as necessary) and copy the image directly inside the gallery folder alongside the 'config.xml' file and 'index.html' file.

<style type="text/css">
    #juicebox-container {
        background-image: url('image.jpg');
    }
</style>

Suggestion #1 has the advantage that the custom background image will remain when the gallery is expanded.

I hope this helps.

Go to forum: Juicebox-Pro Support

655 Reply by Steven @ Juicebox

(10 replies, posted in Juicebox-Pro Support)

Unfortunately, it is not possible to 'attach' the Back Button to the Button Bar and then have the 'new' Button Bar horizontally centered. If you center both the Back Button and the Button Bar, then they will overlap each other (as you have discovered).

You could try to reposition the Back Button relative to the Button Bar using CSS but this might be quite difficult and you might also run into problems. (Juicebox would not know of your modification and would expect the Back Button to be elsewhere which might cause problems when redrawing the gallery, for example when the gallery is expanded.)

One other possible solution would be to repurpose a Button Bar button which you do not currently use and turn it into a Back Button.
Such a modification (overriding Juicebox's own handling of a Button Bar button) is not officially supported but it should not cause any problems (that I am aware of) and it should also not be too difficult to set up.

For this example, let's use the Download Button (which, from your screenshot, you are not currently using and which appears to the left of the buttons that you are currently using).

(1) Make sure that the Download Button is displayed on your Button Bar by setting the following configuration option.

showDownloadButton="TRUE"

(2) Change the icon for the Download Button to be the Back Button 'home' icon. Open your gallery's 'jbcore/classic/theme.css' file in a plain text editor and change lines 823 - 826 from:

.jb-bb-button.jb-bb-btn-download:before
{
    content: "\e017";
}

... to:

.jb-bb-button.jb-bb-btn-download:before
{
    content: "\e014";
}

Please note that the line numbers above refer to the current version of Juicebox-Pro (v1.5.1).

(3) Change the rollover tooltip text for the button from 'Download' (the default text for the Download Button) to 'Go Back' (the default text for the Back Button) by setting the following languageList configuration option:

languageList="Show Thumbnails|Hide Thumbnails|Expand Gallery|Close Gallery|Open Image in New Window|Images|Next Image|Previous Image|Play Audio|Pause Audio|Show Information|Hide Information|Start AutoPlay|Stop AutoPlay|AutoPlay ON|AutoPlay OFF|Go Back|Buy this Image|Share on Facebook|Share on Twitter|Share on Google+|Share on Pinterest|Share on Tumblr|of|Send Email|Go Back|Password|Incorrect Password.|Regarding image|in gallery"

You'll need to set this configuration option manually as it does not appear in the JuiceboxBuilder-Pro interface.
Please see the International Gallery Text support section for more information on the languageList configuration option.
Please also see the Setting Config Options support section for details on how to set a configuration option manually.

(4) Override Juicebox's own handling of the button. First, in your gallery's embedding code, change:

new juicebox({

... to

var jb = new juicebox({

... so that you can use the Juicebox-Pro API (to check when the gallery is ready and then change the functionality of the Download Button) and refer to the gallery via the variable 'jb'. Next, add the following JavaScript code before the closing </script> tag in your gallery's embedding code, changing the URL in the window.open() function to your own Back Button URL.

jb.onInitComplete = function() {
    $('.jb-bb-btn-download').empty();
    $('.jb-bb-btn-download').off('click');
    $('.jb-bb-btn-download').click(function() {
        window.open('http://example.com/index.html', '_self');
    });
};

Your gallery's embedding code might now look something like this:

<!--START JUICEBOX EMBED-->
<script src="jbcore/juicebox.js"></script>
<script>
    var jb = new juicebox({
        containerId : "juicebox-container",
        galleryWidth: "100%",
        galleryHeight: "100%",
        backgroundColor: "#222222",
        buttonBarHAlign: "CENTER",
        languageList: "Show Thumbnails|Hide Thumbnails|Expand Gallery|Close Gallery|Open Image in New Window|Images|Next Image|Previous Image|Play Audio|Pause Audio|Show Information|Hide Information|Start AutoPlay|Stop AutoPlay|AutoPlay ON|AutoPlay OFF|Go Back|Buy this Image|Share on Facebook|Share on Twitter|Share on Google+|Share on Pinterest|Share on Tumblr|of|Send Email|Go Back|Password|Incorrect Password.|Regarding image|in gallery",
        showDownloadButton: "TRUE"
    });
    jb.onInitComplete = function() {
        $('.jb-bb-btn-download').empty();
        $('.jb-bb-btn-download').off('click');
        $('.jb-bb-btn-download').click(function() {
            window.open('http://example.com/index.html', '_self');
        });
    };
</script>
<div id="juicebox-container"></div>
<!--END JUICEBOX EMBED--></body>

I hope this helps.

You might also like to put forward your suggestion (to add the Back Button to the Button Bar or at least not have the Back Button and Button Bar overlap when they are positioned similarly) by posting it in the Feature Requests forum thread.
This keeps all the ideas together and ensures that they are not overlooked by the developers.
I do not know the likelihood of any suggestions being implemented in future versions but this is certainly the best place for all ideas.
Thank you.

Go to forum: Juicebox-Pro Support

656 Reply by Steven @ Juicebox

(10 replies, posted in Juicebox-Pro Support)

I'm not exactly sure what you mean.

If you set buttonBarHAlign="CENTER" and backButtonHAlign="CENTER" then the Button Bar and the Back Button will both be centered horizontally and will overlap each other.
You can avoid this by setting buttonBarPosition="TOP" or backButtonPosition="TOP" to place one of the elements in a reserved TOP area so that it does not overlap the other element positioned on the image overlay.
Otherwise, just be sure that both elements do not use the same value (LEFT, CENTER, RIGHT) so that they do not overlap each other.

If this does not help to explain what you are seeing, then please post back with a link to a gallery which demonstrates the problem (or post your gallery's configuration options so that I can reproduce your gallery).
Please also let me know what you are seeing (a screenshot would be helpful) and what you expect to see.
Once I'm able to see the problem for myself, I should hopefully be able to help further.
Thank you.

Go to forum: Juicebox-Pro Support

657 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

You're welcome! I hope you get on OK.
Just let me know if you run into any difficulties. Thanks!

Go to forum: Juicebox-Pro Support

658 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

The embed code is required only if you want to insert the gallery into an existing web page alongside other content.

If all you want to do is display a gallery on a web page of its own, then just upload the complete gallery folder to your web server (using an FTP program such as Filezilla) and view the 'index.html' file (directly inside the gallery folder) in a browser.

If you want to create a link to a gallery (on a web page of its own), then, again, upload the complete gallery folder to your web server and link to the 'index.html' file (using an HTML <a> tag). For example:

<a href="http://www.example.com/galleries/gallery_folder/index.html">Click here to view gallery.</a>

If you want to insert the gallery into an existing web page alongside other content, then:
(1) Upload the content of the gallery folder to the directory containing the embedding web page.
(2) Add the embed code to the web page wherever you want the gallery to appear.

For reference (and others reading this thread), full instructions can be found in the Embedding Guide.

I hope this helps to clarify things a little for you.

Go to forum: Juicebox-Pro Support

659 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

You're welcome!

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660 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Lite Support)

1) The last version is the 1.5.1 and it was released in 2017. Is it the plugin abandoned? Are you planning to release a new version soon or the plugin is just perfect and doesn't need new updates?

It has, indeed, been a while since the last release but please let me reassure you that Juicebox is still actively being developed.
The current version is certainly quite stable but, having said that, the next version will likely be a bug-fix version, rather than introducing new features.
Unfortunately, I do not know when the next version will be released (there is no set release schedule) so any estimate I give you could turn out to be wholly inaccurate.

2) Is it possible to use it only in wp posts or also in wp pages? (now I'm using the lite version and I can see the JuiceBox Button only when I'm creating new posts)

Yes. WP-Juicebox can create galleries in pages as well as posts. The 'Add Juicebox Gallery' button should appear in both 'Posts -> Add New' and 'Pages -> Add New' (and it does in my own WordPress v5.2.3 installation).
You might need to temporarily revert to a default theme (such as Twenty Nineteen) and disable your active plugins one-by-one (checking for the 'Add Juicebox Gallery' button in 'Pages -> Add New' after each one) to see if you can find a conflicting theme or plugin.

3) Using Divi theme and Polylang plugin for multilanguage, when I create a new post, after the translation in another language, the gallery disappears and I have to save it again to show it. Is it a bug?

I'm not sure what could be causing this problem as, unfortunately, I do not use the Divi theme or the Polylang plugin.
The first thing to do is to try to determine whether it is the theme or the plugin which is causing the problem so please try to reproduce the problem under a default theme (such as Twenty Nineteen). This might at least rule out the theme as being a factor in the equation.
If the problem still occurs, then please post back with a detailed list of steps that I can use to try to reproduce the problem myself (as I am not familiar with Polylang).
Once I am able to reproduce the problem, I should be able to troubleshot it and hopefully find a solution.
Also, if the problem manifests itself in your WordPress frontend, then please post back with a link to your gallery's web page so that I can see the problem for myself within your own Wordpress site. (If I can see a web page where the gallery should appear, then I might be able to determine why it does not appear.)
Thank you.

If all else fails, you can always embed a Juicebox gallery manually into a WordPress page or post using the baseUrl method documented here.

Go to forum: Juicebox-Lite Support

661 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

I read on a post, to import the photos must not exceed 1GO

Adobe's AIR's maximum memory allocation does not exactly equate to the total filesize of the images you add to your gallery in a single batch.
As you have discovered, a problem could occur with the total filesize of a batch of images being much less than 1GB.
If you find you have a problem adding many images at once, then trial and error should help you to determine a safe number of images per batch. (It will depend on your own images so I cannot recommend a maximum number of images which will work for all users.)
In any case, this is another known issue which the developers are aware of but if, as I expect, the problem is due to a limitation within Adobe AIR (the platform on which JuiceboxBuilder runs), then there may be little that can be done about it.
At least you are aware of the workaround (to add images in smaller batches).

Go to forum: Juicebox-Pro Support

662 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

Thank you for reporting this problem.
Unfortunately, this is actually a known issue which the developers are aware of. As such, it should hopefully be fixed in a future version (although I do not know when this might be).

Essentially, the 'Gallery -> Open...' option from the drop-down menu at the top does not currently work from the 'Images' or 'Customize' tabs.
If you want to open a new gallery without closing and restarting JuiceboxBuilder, just click on the 'Start' tab first and you will then be able to open a new gallery via the 'Open Gallery...' button or the 'Gallery -> Open...' option from the drop-down menu at the top.

I hope this workaround is not too much of an inconvenience until the bug is fixed.
Thanks again for reporting the issue, though. We appreciate the feedback!

Go to forum: Juicebox-Pro Support

663 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

I'm sorry to hear that you are having trouble with Juicebox-Pro.
Hopefully my notes below will help.

First of all, thank you for proving the link to your gallery's web page. Being able to see the problem live on your web server makes troubleshooting much easier than it would be otherwise.

The problem is caused by custom CSS from your 'dprl/sites/default/files/css/css_QCv8MsId5filqsoIiRNQ1kr6cc8cfMD65mL0h8pDWos.css' file.
Specifically, within this file, you have the following CSS:

#content img, #sidebar-first img, #sidebar-second img {
    max-width: 100%;
    height: auto;
}

These max-width and height CSS rules are being applied to all <img> tags (i.e. al images) within your #content container (which includes your Juicebox gallery).
The Juicebox gallery has no option but to inherit such global CSS rules. (It is the max-width CSS rule which is causing the problem and changing the width of the thumbnails within their frames.)

One possible solution would be to apply the custom CSS rules to only those images on your web page which require them through use of CSS selectors (ids and classes).

Another solution would be to try to protect the images within your Juicebox gallery from the custom CSS rule which is causing the problem.
Try adding the following CSS to your Juicebox gallery's '/dprl/sites/default/files/jbcore/classic/theme.css' file.

.juicebox-gallery img, .jb-idx-thb-list .jb-idx-thumb img, .jb-dt-main-frame img, .jb-idx-thumbnail-container .jb-splash-holder img {
    max-width: none !important;
}

I hope that this helps to resolve your problem.

Go to forum: Juicebox-Pro Support

664 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

@meredithkleiber

If you are using the current version of WordPress (v5.2.3), then you will likely be using the new default editor, Gutenberg, which no longer features the 'Add Media' button.
You likely attached your images to your page or post using a Gutenberg 'Gallery' block and you can rearrange your images through this block type.
Here is the complete procedure for adding a WP-Juicebox gallery to a WordPress page or post using Gutenberg. (Steps #7 and #8 are for reordering your images.)

(1) Click the 'Add Juicebox Gallery' button to add a WP-Juicebox gallery to your page or post.
(2) Configure your gallery as required in the settings window and click the 'Add Gallery' button to add the WP-Juicebox shortcode to your page or post.
(3) Click the 'Add Block' button (top left) to add a new Gutenberg block to your page or post.
(4) Select a 'Gallery' block. (You'll find it in the 'Common Blocks' section.)
(5) Click the 'Media Library' button within the 'Gallery' block.
(6) Drag and drop the images that you want to attach to your page or post (i.e. the images that you would like to be displayed in your WP-Juicebox gallery) from your hard drive into the media window.
(7) Select 'Uploaded to this post' from the first drop-down menu (on the 'Create Gallery -> Media Library' tab).
(8) Drag and drop the thumbnail images into the order that you would like them to be displayed in your WP-Juicebox gallery.
(9) Close the media window via the cross at the top right. (Do not click the 'Create a new gallery' as this will create a native WordPress gallery in addition to your WP-Juicebox gallery.)

I hope this helps.

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665 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

Hi.

This is a support forum for the Juicebox-Pro web gallery software from SimpleViewer Inc.

From your query, it sounds like you are referring to a 'JuiceBox' from eMotorWerks, a completely unrelated company to our own (although the product names are the same).

I do not know if they have a forum but you should be able to contact eMotorWerks directly via their online form here: https://emotorwerks.com/contact

I hope this points you in the right direction.

Go to forum: Juicebox-Pro Support

666 Reply by Steven @ Juicebox

(12 replies, posted in Juicebox-Pro Support)

That's very strange. Even if your web host is incompatible with Safari (which in itself is rather odd), I'd think that they might want to make some changes to ensure that it is compatible, given the number of Safari users out there. (Safari is currently second only to Chrome in the number of users, according to StatCounter, August 2019.)

In any case, looking at the results of an ICANN lookup for 'juicebox.net', I see that the nameservers are ServInt which looks to be an enterprise solution rather than a 'regular' web host. (As you have probably gathered, I personally have no direct dealings with our web host.)

Having said that, I've never heard of a web host that claims to be incompatible with Safari so yours appears to be the exception to the rule and I expect that the majority of web hosts will support both Safari and Juicebox-Pro's Download Button (as long as PHP 5.2.0 or later is installed).

I wish you well in your search for a compatible web host but I really don't think that you should have to look too far.
I'm very surprised by your web host's admission and refusal to try to fix the problem (which could just be a tweak to their Mod_Security settings which they seem to be unwilling to change).

I would hesitate to recommend a web host, though, as one person's experiences may differ greatly to another's.
However, I have free accounts with a few web hosts and I have uploaded a test Juicebox-Pro gallery (featuring the Download Button) to each of them so that you can check out the Download Button's functionality in your Safari browser.

AwardSpace: [Link removed.]
ByetHost: [Link removed.]
x10hosting: [Link removed.]

Please be aware that all the galleries above are on free accounts and you usually get what you pay for.
Paid accounts usually offer more features, greater stability and speed and better support.

Also, please note that I'm not actually recommending any of these web hosts.
This is really just a test to (hopefully) demonstrate that most web hosts will support Safari and Juicebox-Pro's Download Button.

Please let me know how you get on.

Go to forum: Juicebox-Pro Support

667 Reply by Steven @ Juicebox

(17 replies, posted in Juicebox-Lite Support)

As long as you are getting on well within the limitations imposed by your web hosting account, that's great!

Go to forum: Juicebox-Lite Support

668 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Lite Support)

You can certainly create and embed multiple Juicebox-Lite galleries into your website.
Please see the Embedding Multiple Galleries support section which deals with 'Multiple Galleries on One HTML Page' and 'Multiple Galleries on Separate HTML Pages'.
(Embedding techniques are exactly the same for both Juicebox-Lite and Juicebox-Pro.)

Go to forum: Juicebox-Lite Support

669 Reply by Steven @ Juicebox

(12 replies, posted in Juicebox-Pro Support)

Thanks for letting me know. I hope you get on OK.
Please keep me posted.

Go to forum: Juicebox-Pro Support

670 Reply by Steven @ Juicebox

(17 replies, posted in Juicebox-Lite Support)

There's nothing wrong with using an iframe but there are some drawbacks to doing so (which are noted here... scroll down to "2) Using an iframe") so I'd always recommend embedding directly into a web page (following either the regular embedding instructions or the baseUrl embedding instructions) where possible.

If you run into any difficulties, then perhaps you could let me know a little more about how you are trying to embed your gallery (maybe an example would help me to understand your scenario better) and I'll try to help further.

Go to forum: Juicebox-Lite Support

671 Reply by Steven @ Juicebox

(12 replies, posted in Juicebox-Pro Support)

I have been using 1.5.1.  I just sent a link to a smaller site that didn't have photos that I didn't want going public.

OK, thank you for the information.

From what I've read, Safari should support HTML5 download.

I put up an HTML5 download test, and it works with Safari.

Safari does now support the HTML 5 'download' attribute but, at the time the Download Button functionality was written for Juicebox-Pro, it is very possible that it did not (which would explain why Juicebox-Pro uses the PHP implementation for Safari).
In any case, it should work (regardless of the implementation being used).

Check out the Download Button in our demo gallery here.
If this works in your Safari browser, then the problem likely lies somewhere within your web server's set up and the error message you see ("This error was generated by Mod_Security.") certainly suggests that Mod_Security is at the root of your problem. It sounds like a custom Mod_Security rule is interfering with (and blocking) the PHP download process.

Please check in with your web host to find out what custom Mod_Security rules are being applied to your hosting account (and where they are being set).
You may need to temporarily remove them one-by-one (checking the Download Button's functionality after removing each one) to find the Mod_Security rule causing your problem.

If you find that the Download Button does not work in our demo gallery in your Safari Browser, then please let me know and I will notify the developers.
Thank you.

Go to forum: Juicebox-Pro Support

672 Reply by Steven @ Juicebox

(17 replies, posted in Juicebox-Lite Support)

@adec

ah thanks!

You're welcome! I'm glad this thread has helped you out.

now just need to embed it into a local website to make sure it works there.

I hope all goes well. Just let me know if you run into any difficulties and I'll do my best to help you out.
For reference, the Embedding Guide is here.

Go to forum: Juicebox-Lite Support

673 Reply by Steven @ Juicebox

(12 replies, posted in Juicebox-Pro Support)

@jcisaacs3

I'm sorry to hear that you are having trouble with Juicebox-Pro.
Hopefully my noted below will help.

Thank you for providing the URL to your website
Just for the record, I have been able to successfully use the Download Button in your gallery in all major up-to-date browsers on my Windows 10 PC (Edge, Chrome, Firefox, Internet Explorer, Opera).
It looks like the only browser in which the Download Button fails is Safari.

I notice that your gallery uses Juicebox-Pro v1.5.0.
Please try upgrading your gallery to the latest version (v1.5.1) as many bugs have been fixed since v1.5.0 and upgrading may fix your problem without any further action.
Full instructions for upgrading JuiceboxBuilder-Pro and existing galleries can be found on the Upgrading Juicebox support page.

I realise that the only fix regarding the Download Button listed in the Version History does not seem relevant to your problem but the code for the Download Button has changed since v1.5.0 so upgrading may still be worth a try.

I hope that upgrading your gallery helps.
Otherwise, the error message you see relates to Mod_Security so please check your web server's .htaccess files to see what Mod_Security rules are in place and which might be interfering with Juicebox's download functionality.

Just for clarification, your gallery's 'config.xml' file looks fine (all linkURL entries are blank).
Also, when you say that the Download Button works in Chrome and Firefox, this could be because these browsers use the HTML 5 'download' attribute rather than the PHP implementation of the download functionality. (Juicebox includes both methods of download to support browsers which do not support the HTML 5 'download' attribute.)

In any case, I hope that my notes above help.
Please let me know how you get on and if I can be of any further assistance.

Go to forum: Juicebox-Pro Support

674 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

What you are seeing in Firefox is the gallery being displayed in Small Screen Mode (where thumbnails and main images are displayed on separate pages).
Small Screen Mode is usually used only on mobile devices (or when Small Screen Mode is forced by setting screenMode="SMALL").
(More information on Screen Modes can be found in the Gallery Tour here.)

If all three screenshots are from the same gallery, then screenMode must be set to AUTO, otherwise a certain Screen Mode (either Large or Small) would always be used on all devices and in all browsers, so something must be triggering Small Screen Mode to be used in your Firefox browser.

Here are a few things to check:

  • Check that your Firefox browser is not in 'Tools -> Web Developer -> Responsive Design Mode'.

  • Check that your 'View -> Zoom' is set to 100% and not zoomed in or out.

  • Check that you do not have any browser extension installed and active which is currently changing the User-Agent string (for example, to mimic a mobile device).

I hope that this helps or at least points you in the right direction.

Go to forum: Juicebox-Pro Support

675 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

Hi.

This is a support forum for the Juicebox-Pro web gallery software from SimpleViewer Inc.

From your query, it sounds like you are referring to a 'JuiceBox' from eMotorWerks, a completely unrelated company to our own (although the product names are the same).

I do not know if they have a forum but you should be able to contact eMotorWerks directly via their online form here: https://emotorwerks.com/contact

I hope this points you in the right direction.

Go to forum: Juicebox-Pro Support