For the thumbs, I was meaning if there was a way to increase the number of *visible* thumbnails with regard to the percentage area of the page.
Juicebox determines the actual number of thumbnails displayed on the page depending on the size of the thumbnails and the amount of space available within the gallery. You can set only the maximum number of columns and rows using the maxThumbColumns and maxThumbRows configuration options respectively
I found that if I set them to top/left/top, then they extend down the page, but as a result the main image is no longer displayed when I click or mouse-over the thumbnails, so in effect, the page is broken.
This certainly sounds like a bug but I have been unable to replicate it in a test gallery of my own (using Juicebox-Pro v1.4.2).
First of all, please ensure that you are using the current version of Juicebox-Pro (v1.4.2) to ensure that any bugs which were present in previous versions but which have since been fixed are not contributing to your problem.
If necessary, instructions to download the current version and upgrade existing galleries can be found on the Upgrading Juicebox support page.
Also, please try using the stock 'jbcore' folder (with no modifications) and display the gallery on a page of its own to see if any custom CSS code is conflicting with the gallery and causing the problem.
If the problem persists, then please post the URL to your gallery so that I can take a look and investigate further. Thank you.