2,626 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

I have viewed your Juicebox-Pro gallery (on your 'Ausstellungen' tab) in Chrome and Mobile Safari on an iPod Touch and the gallery displays and functions fine. I have also checked the paths to all your image sizes and they seem to be fine.

Maybe you could implement the solution in the FAQ I posted above (it cannot do any harm) and clear your browser's cache before reloading your web page to see if this makes a difference. If not, perhaps you could upload a screenshot somewhere (a file sharing site such as Dropbox) so that I can see what you are seeing. (Is there a blank space where the gallery should be or is there no gap at all between your menu and your footer?)

Go to forum: Juicebox-Pro Support

2,627 Reply by Steven @ Juicebox

(9 replies, posted in Juicebox-Pro Support)

The configuration options need to be set before the gallery is loaded which happens before you are able to use getScreenMode() but you could perhaps reload the gallery with different configuration options if Small Screen Mode is being used.

Go to forum: Juicebox-Pro Support

2,628 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

It looks like you might have already solved your problem. You have managed to embed both galleries successfully into you http://albertaoverheadcrane.com/gallery/index.html page.
(Your http://albertaoverheadcrane.com/gallery/gallery.html page does not seem to exist.)

The galleries are embedded correctly and display and function fine but there are some HTML errors on your page.
All your <h2> and <div> tags should go inside the <body> section rather than the <head> section of your web page.

You can check the code on your web page with the W3C Markup Validation Service and then fix the errors reported.
https://validator.w3.org/

Your embedding code is absolutely fine for both galleries (you load the 'juicebox.js' file just once per page, the baseUrl entries point correctly towards the gallery folders and you embed each gallery into a unique container on your page).

As I mentioned, other than a couple of HTML errors, it looks like you might have already solved your problem.
However, if you are still having difficulties, please let me know and I'll try to help you out further.

Go to forum: Juicebox-Pro Support

2,629 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

@sziegelmeyer

It sounds like you might have a different problem to the original poster.
The original poster was having trouble opening a gallery in the JuiceboxBuilder-Pro desktop application (ion order to edit the gallery).
From what you say:

When I try to open the galleries in a web browser I get the "cannot load config.xml file".

... your problem seems to be with viewing the galleries in a browser.

Please take a look at this FAQ to see if it helps.
When I view my gallery I see the message 'Config XML file not found'. How do I fix this?

Also, if you are trying to open your galleries locally (from your computer rather than from your web server), then please see this FAQ:
When I view my gallery locally, I see the message "Juicebox can not display locally in this browser". Why?

If this does not help, then please post the URL to your gallery so that I can take a look at the problem for myself and hopefully help further. Thank you.

Go to forum: Juicebox-Pro Support

2,630 Reply by Steven @ Juicebox

(4 replies, posted in Juicebox-Lite Support)

That's great! I'm glad you've got the new version installed and working.
Thank you for posting back to let me know.

Go to forum: Juicebox-Lite Support

2,631 Reply by Steven @ Juicebox

(9 replies, posted in Juicebox-Pro Support)

The size of the Button Bar icons is set via the buttonBarIconSize configuration option (default value '20'). The Button Bar icons will always be displayed at the size specified via this option (and will wrap if necessary) and will not auto-scale depending on the number of icons being used. This is true in both Small and Large Screen Modes.

For reference, the Button Bar configuration options can be found here.

Go to forum: Juicebox-Pro Support

2,632 Reply by Steven @ Juicebox

(2 replies, posted in Juicebox-Lite Support)

Your web page seems to load pretty quickly for me. The first image in your gallery was fully displayed in just a few seconds (in several different browsers with no cached pages).

Please see this forum post for more information which may help.

The one thing that is most likely to make a difference is to change imagePreloading from its default value of 'PAGE' to 'NEXT' so that only one image, rather than all the images on the first thumbnail page (10 images in your case), is preloaded when the gallery is first displayed. This will reduce the initial load on the user's browser.
However, please note that imagePreloading is a Pro-only configuration option which is not supported in Juicebox-Lite.

Go to forum: Juicebox-Lite Support

2,633 Reply by Steven @ Juicebox

(4 replies, posted in Juicebox-Lite Support)

I've just double-checked and the current version of the plugin definitely reads "Juicebox-Lite Lightroom Plugin v1.4.4.1" in the 'Site Info' section so it sounds like you might be using some older plugin files.

Try reinstalling the current version of the plugin from scratch.
Download the latest Juicebox-Lite zip package from the link on the download page, delete the existing 'juicebox-lite.lrwebengine' folder from your '/Lightroom/Web Galleries/' folder and install the plugin from the 'juicebox_lite_1.4.4.1.zip' package following the instructions on the plugin's support page.

This should hopefully solve your problem.

Go to forum: Juicebox-Lite Support

2,634 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

If nothing is showing on your mobile device, then please make sure that you are viewing your gallery over a wi-fi connection and not 3G or 4G.
Please see this FAQ:
Why can't I view my gallery on a 3G mobile connection?

Hopefully the suggestion in the FAQ will solve your problem. If not, then please post the URL to your gallery so that I can take a look at the problem for myself and hopefully help further. Thank you.

Go to forum: Juicebox-Pro Support

2,635 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

No problem.
I'm glad you've been able to figure out what was causing your problem.
Thanks for posting back to let me know.

Go to forum: Juicebox-Pro Support

2,636 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Lite Support)

Adobe have discontinued Extension Manager (please see here for details) and, according to this page, it should no longer be possible to use Extension Manager to install the .zxp version of the plugin in Photoshop CC 2015.

Note:

In Photoshop CC 2015, you can no longer install add-ons directly using Extension Manager. Instead you must use the Creative Cloud desktop app.

(Incidentally, contrary to this information, I have been able to install the .zxp version of the plugin in Photoshop CC 2015 using Extension Manager CC v7.3.2.39 on PC.)

Instead, visit the plugin's web page on the Adobe Add-ons site: https://creative.adobe.com/addons/products/2465
... and click the 'Free/Install' button.
Make sure that you have File Sync enabled in your Creative Cloud desktop app ('Tools -> Preferences -> Creative Cloud -> Files -> Sync').

This should work fine (it has been tested with the latest version of Creative Cloud desktop app v2.2.0.129) but if you have any problems, just download the CS2, CS3 and CS4 .zip version from the plugin's support page and follow the manual installation instructions. The resulting files in the 'Presets/Scripts/' folder will be exactly the same as if installing the .zxp version. Only the packaging of the files differs between the two.

Go to forum: Juicebox-Lite Support

2,637 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

The iPhone 5s has a screen resolution of 1136 x 640 which is a very slightly different aspect ratio to 1280 x 720.
To fill the screen completely, your images would need to be 1278 x 720.
If the white border you see is very thin (just one or two pixels), then this difference in aspect ratios might account for the problem. Try using images of 1278 x 720 instead, or set imageScaleMode="FILL" so that your images are scaled up to fill the gallery's image area. With your images having an aspect ratio so close to that of the viewport, there will be very little cropping required to fill the image area.

If this does not help, then please post the URL to your gallery so that I can take a look at the problem for myself.
You can't post images here in the forum but you can upload them to a file sharing site such as Dropbox.

Go to forum: Juicebox-Pro Support

2,638 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

OK. I'm glad you've been able to resolve your problem.
Thanks for letting me know.

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2,639 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

You're welcome!

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2,640 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

Try setting captionPosition to anything other than "NONE" and then set maxCaptionHeight="0".
This should prevent the captions from being displayed in the gallery but they should still be used in Pinterest.

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2,641 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

I'm glad you have found the root of your problem. Thank you for posting back to let me know.

... a common solution to centre align the main container for IE.

If you want to horizontally centre a Juicebox gallery container within its parent container, then try the following:

<div id="juicebox-container" style="margin: 0 auto;"></div>

Go to forum: Juicebox-Pro Support

2,642 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

If your source .png files are not too large (file size), then you might still be able to create a gallery with them by deselecting the 'Resize Images' checkbox. (Juicebox will dynamically scale them down to fit within the gallery's image area.)

I know it's an extra step in your workflow but, until the bug is fixed, after creating your gallery, you could rename your files to have the correct .png file extensions and then change the references to them (the imageURL entries) in the gallery's XML file.
A bulk rename utility and a global search and replace action in a text editor should allow you to do all this quite quickly.

Go to forum: Juicebox-Pro Support

2,643 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Lite Support)

It looks like your embedding code should work fine as long as the page with the embedding code is on the same domain as your gallery files. All gallery files should be on the same domain (or subdomain) as the web page containing the gallery's JavaScript embedding code due to the same-origin policy. Please see here for details: https://developer.mozilla.org/en-US/doc … gin_policy

If the page with the embedding code and your gallery files are on different domains, then you may need to implement a Cross-Origin Resource Sharing (CORS) solution. More information about CORS can be found here: http://www.w3.org/TR/cors/

If you have an Apache server, add the following line of code to the .htaccess file in the root directory of the domain which hosts the gallery folder.

Header add Access-Control-Allow-Origin "*"

If you have an IIS server, then please see this link for a similar solution: http://enable-cors.org/server_iis7.html

If this is not the problem and you continue to experience difficulties, then please post the URL to the web page into which you are trying to embed your gallery so that I can take a look at the problem for myself and hopefully help further.

For reference (and to help anyone else reading this thread), instructions for embedding a Juicebox gallery into Adobe Muse can be found here.

There are alternate embedding instructions here: http://www.muse-themes.com/blogs/news/6 … adobe-muse

Go to forum: Juicebox-Lite Support

2,644 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

If you have uploaded your complete gallery folder to your web server and its location is '/images/Kundenfotos/test/' (where the leading slash in the path denotes your root directory), then you should use a baseUrl within your embedding code to point towards the gallery folder (where Juiecbox will find the XML file).
Try the following:

<!--START JUICEBOX EMBED-->
<script type="text/javascript" src="/images/Kundenfotos/test/jbcore/juicebox.js"></script>
<script type="text/javascript">
    new juicebox({
        baseUrl: "/images/Kundenfotos/test/",
        containerId: "juicebox-container",
        galleryWidth: "100%",
        galleryHeight: "100%",
        backgroundColor: "rgba(34,34,34,0)"
    });
</script>
<div id="juicebox-container"></div>
<!--END JUICEBOX EMBED-->

For reference, the baseUrl method of embedding is documented here.

Go to forum: Juicebox-Pro Support

2,645 Reply by Steven @ Juicebox

(5 replies, posted in Juicebox-Pro Support)

The alignment of the captions (the default value and captionHAlign values) seems to be working OK in these two demo galleries:
Full (expands fullscreen): http://juicebox.net/demos/pro/full/
Embedded (expands full browser): http://juicebox.net/demos/pro/embedded/

These demo galleries set debugMode="TRUE" so you can set captionHAlign values (or any other configuration options) via a query string in the URL if you like, e.g.: http://juicebox.net/demos/pro/full/?cap … ign=CENTER

If possible, please post the URL to a gallery which exhibits the problem so that I can investigate further.
Perhaps there is a certain combination of configuration options which is causing the problem or, maybe, if you are embedding a gallery in a web page alongside existing content, there are some custom CSS rules which is somehow conflicting with the gallery's own CSS code.
Once I am able to see the problem for myself, I should hopefully have a better understanding of what might be going on.
Thank you.

Go to forum: Juicebox-Pro Support

2,646 Reply by Steven @ Juicebox

(1 replies, posted in Juicebox-Pro Support)

They are used by JuiceboxBuilder when a gallery is opened (for editing) to populate the user interface fields with the correct values.
When a gallery is opened in JuiceboxBuilder, the application reads only the XML file (not the HTML file) and this ensures that when a gallery is re-saved on the 'Publish' tab, the gallery's dimensions are the same as before (unless they are changed in the editing process).

Go to forum: Juicebox-Pro Support

2,647 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

When JuiceboxBuilder resizes images, they are always converted to JPEG format (and JPEG images do not support transparency so transparent regions are converted to black). JuiceboxBuilder cannot resize PNG files as smaller PNG files.
Deselect the 'Resize Images' checkbox on the 'Images' tab and your PNG files will be copied across to the gallery's 'images' folder and their transparency will be retained.
If you need smaller PNG files, I would recommend that you create them in an imaging program (such as Adobe Photoshop) before feeding them to JuiceboxBuidler (with 'Resize Images' switched off).

Incidentally, when using PNG file with 'Resize Images' switched off, the files in the 'images' folder will have .jpg file extensions but they will still be PNG images (identical to the source images) and the gallery will still display them correctly. This has been logged as a bug and should hopefully be fixed in a future version of JuiceboxBuilder.

Go to forum: Juicebox-Pro Support

2,648 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

You're welcome.
I know there are a lot of links in my reply but once you've digested all the information, you should hopefully have a good idea of whether or not Showkase is right for you (or if you would rather create gallery index pages manually).

As you mentioned WordPress, I should also perhaps note that there is a dedicated Juicebox plugin for WordPress - WP-Juicebox. The plugin allows you to create and embed Juicebox galleries in your WordPress pages and posts but there is no automated method to display an index of individual galleries. Perhaps you could find a third-party plugin to index only certain posts (those containing Juicebox galleries).

Also, you can always just embed Juicebox galleries created with the Lightroom plugin into WordPress pages or posts using the baseUrl method of embedding (without using WP-Juicebox at all).

Go to forum: Juicebox-Pro Support

2,649 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

With Juicebox-Pro, you would be able to create as many individual galleries as you like. However, if you would like to link them all together, you would need to do so manually following the instructions and examples in the Embedding Multiple Galleries support section. There are several online demo pages which you could adapt to suit your own needs. The examples use text links but you could replace them with image links instead. (Knowledge of HTML would be required.)

If you are looking for an automated solution to creating and listing multiple galleries, then you might be interested in another one of our products - Showkase.

Showkase is a PHP web application which allows you to create complete portfolio web sites (integrating multiple galleries) online.
Showkase has full support for Juicebox-Pro (and SimpleViewer-Pro) galleries and the galleries can be created within the application itself in a web browser interface. Alternatively, you can import galleries created by the Lightroom plugin via Showkase's 'Site -> Import' functionality. Once a gallery has been imported into Showkase, it becomes a genuine Showkase page (just as if the gallery had been created in Showkase itself) and you can edit the gallery within Showkase in the future if you need to.

You can create Gallery Index pages and have as many galleries listed on each Gallery Index page as you wish.
Each gallery is represented by a thumbnail image with the gallery title displayed below and the gallery is opened when the user clicks on the image.
Demo sites can be found here and a sample Gallery Index page can be found here.
Another Gallery Index page (using a different theme) can be found here.

Showkase can also create non-gallery pages (About, Basic and Contact pages) where you can add information about yourself (or any other content you like).
All of this is done automatically within the Showkase interface without the need for any manual coding at all.

Showkase can be purchased as Showkase-Standard (which comes with Juicebox-Lite and SimpleViewer-Standard, the free versions) or Showkase-Pro (which comes with Juicebox-Pro and SimpleViewer-Pro).
(The only difference between Showkase-Standard and Showkase-Pro is the bundled viewers.)

More information on the differences between Juicebox and Showkase can be found in this forum thread.

Go to forum: Juicebox-Pro Support

2,650 Reply by Steven @ Juicebox

(3 replies, posted in Juicebox-Pro Support)

First of all, please try the following:

(1) Close JuiceboxBuilder-Lite and JuiceboxBuilder-Pro.
(2) Delete the following two folders from your hard drive manually:
/Users/your_username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Lite
/Users/your_username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
(3) Open JuiceboxBuilder-Lite and/or JuiceboxBuilder-Pro and see if this has made a difference.

If this does not help, then please try the full re-installation procedure outlined in this forum thread.

Also, in order to open an existing gallery, click 'Open Gallery...' (or 'Gallery -> Open...' from the drop-down menu at the top) and then navigate towards the gallery folder itself (not the 'config.xml' file) before clicking 'Select Folder'. The gallery folder is the folder which contains the gallery's XML file and the gallery's XML file must be named 'config.xml'. (If you have renamed or moved this file, the gallery will not be able to be opened.)

Go to forum: Juicebox-Pro Support