• Registered: 2015-11-19
  • Posts: 1

Topic: Lightroom Plugin not working after reinstalling the whole computer

Hello and thank you for your help

I own Juicebox 1.4.4 and made some galleries with it. Then I made a complete reinstall of my computer with Windows 10 and installed the Lightroom plugin as well as the builder version.

In Lightroom when I click the existing galleries in the catalog, it shows the Juiceboox-Pro logo on the left and the control panel on the right in the web modul, but it does not load the relevant pictures.

I have also tried to make a new Quick Collection with these pictures, but JB still does not pick them up.

How can I solve this ?

Thanks again and regards

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Lightroom Plugin not working after reinstalling the whole computer

Try reinstalling the plugin from scratch to ensure that all the required files are present and correct.
If you need to, you can download a fresh copy of the Juicebox-Pro zip file using the link from your purchase email.
I recommend that you first delete the existing 'juicebox_pro.lrwebengine' folder from your 'Lightroom\Web Galleries\' directory before reinstalling the plugin.

Also, if you are using Lightroom 6/CC 2015 but have not upgraded it recently, then you might like to try upgrading it to the latest version (6.3/CC 2015.3) which Adobe released a couple of days ago.
This might help.

If you continue to experience difficulties, please let me know what (if anything) you see in the live preview window.
Do you see just a blank space or an error message (or something else)?
Does the problem seem to happen with only the Juicebox-Pro plugin or with other Web Layouts, too?

Try installing the Juicebox-Lite plugin (from the Juicebox-Lite download zip file) to see if the same thing happens with this version.
You can install both the Juicebox-Lite and Juicebox-Pro plugins side-by-side at the same time.
Juicebox-Lite can be downloaded from the download page here.