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Juicebox Support Forum → Juicebox-Pro Support → to update JB Pro [SOLVED]
Hello,
I've received an email (in french) to update the JB Pro software. I've clicked on the button "download" and then, I've had a new page on which is written "you have already consulted this product several times ; once you enter the email address, you can access it again" and there is a button "I want this" ; but if I click on it, nothing is happening ; so, how to do ?
You should be able to enter the email address that you used to purchase Juicebox-Pro into the box and then click the 'I want this!' button to get to the download link. (This is a security measure to prevent unauthorized downloads but all it should take to bypass it is for you to enter your email address and click the button.)
If you find that the 'I want this!' button is inactive, try refreshing the web page (hit the F5 key) and try again.
If this still doesn't work, try copying and pasting the page's URL (right-click the 'Download' button in your email and select 'Copy Link Location') into a different browser (Chrome, Firefox, Internet Explorer, Opera, Safari).
Hopefully using a different browser will work.
right click doesn't work (no URL copy available), so I've noted it from the bottom line (in fact, the same URL than the current page, except the end). With this, I've tried several browsers (Internet Explorer, Firefox and Chrome) and 2 computers, but the only result is "page not found"...
If you can't copy and paste the URL directly from the Download Button in your email, get to the page (in a browser) where you find the 'I want this!' button does not work and copy and paste the URL from the browser's address bar.
I've put the URL given by "I want this" in the address bar (https://gumroad.com/confirm-redirect), but the result is "page not found"...
You need the URL that's already in the browser's address bar when you're viewing the page with the 'I want this!' button.
That's the URL that you can try copying and pasting into a different browser.
Please check your email. I have sent you a message where you can forward me the email you were sent with details of the upgrade. I'll take a look at it for you. At the very least, I should be able to send you the URL which you can paste to try in different browsers.
Out of interest, what browser are you currently using that the 'I want this!' button seems to be ineffective in?
I've answered to your email, and now, it's OK ! :-))
That's great! Thank you for letting me know.
Juicebox Support Forum → Juicebox-Pro Support → to update JB Pro [SOLVED]
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