• Registered: 2015-09-07
  • Posts: 5

Topic: Watermarking causes crashing on export in lightroom

I managed to narrow down my crashing problem.  It only happens when I add a watermark (text or graphic) to the slideshow on export in LR.  Is anyone having this problem as well and how do you fix it?  It's driving me crazy!

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Watermarking causes crashing on export in lightroom

Please let me know what versions of Lightroom and the Juicebox-Pro plugin you are using.
If you are not already using the Juicebox-Pro v1.4.4.1 plugin then you might like to try upgrading it.
You can find the latest version inside the Juicebox-Pro download zip package.
Full instructions for downloading the latest version of Juicebox-Pro can be found here.

I have just tried watermarking images (with text and an image) in the 'Output Settings' control panel of the Juicebox-Pro v1.4.4.1 plugin in Lightroom v5.7.1 and Lightroom v6 and the gallery and images export fine with no problems.

Does the problem happen only with the Juicebox-Pro plugin or with other Web Engine Layout Styles too?

Maybe the problem lies with your source images. Perhaps you could upload one somewhere (a file sharing site such as Dropbox) so that I can try to replicate the problem with one of your own images. Thank you.

3 Reply by jamiemabelle (edited by jamiemabelle 2015-09-08 01:11:59)

  • Registered: 2015-09-07
  • Posts: 5

Re: Watermarking causes crashing on export in lightroom

I just updated the plugin and no luck.

I'm using Lightroom CC 2015.  I have no issues with the non-watermarked ones, and it's not the images that are the problem.  Any other ideas?

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Watermarking causes crashing on export in lightroom

Please let me know if the problem happens only with the Juicebox-Pro plugin or with other Web Engine Layout Styles, too.

I cannot replicate the problem with text or image watermarks in Lightroom v5.7.1 or v6 so the problem seems to be unique to your own setup.

Please upload one (or more) of your source images (somewhere like Dropbox would do) so that I can try to replicate the problem with the images that you use. The more variables we can eliminate between our two systems, the more likely I am to be able to determine the cause of the problem.

Thank you.

  • Registered: 2015-09-07
  • Posts: 5

Re: Watermarking causes crashing on export in lightroom

Hi Steven,

I managed to export 1 grid 1 classic gallery both with watermarks just fine.  I'm using LR CC 2015.  Is there an email address I can send to and what dimensions and format please?  Thanks.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Watermarking causes crashing on export in lightroom

Thank you for checking but it certainly seems very strange.
The Juicebox Web Engine just brings up the Watermark options in the Output Settings control panel with a single line of code (exactly the same as the default Web Engines included with Lightroom). The watermarking is handled internally by Lightroom itself rather than the Web Engine.

In any case, I would be happy to try to replicate the problem with one of your images to see what happens.
Please check your email. I have sent you a message with details of where to send me one of your images. Thank you.

If all else fails, then perhaps you could watermark your images before feeding them to the Juicebox Web Engine and turn off watermarking within the Web Engine's interface.