1 Topic by birchior (edited by birchior 2015-07-25 08:51:32)

  • Registered: 2015-07-25
  • Posts: 3

Topic: Juicebox-pro and Lightroom

hello,
first of all: sorry for my bad english, i will try my best.

i have bought juicebox-pro at the 30.04.2015 (version 1.4.3.2) and I use it in Lightroom.
i cannot embed audio, because I have the same problem like this guy:

http://juicebox.net/forum/viewtopic.php?id=1759

i think, the bug is also still into the version 1.4.3.2?!

Can Anybody help me please.

best regards
Axel

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Juicebox-pro and Lightroom

The bug has been fixed in the current version of the Lightroom plugin (v1.4.4.0).
The plugin now comes bundled inside the Juicebox-Pro download zip package so if you download the current version of Juicebox-Pro (v1.4.4) using the link from your purchase email, then you will find the plugin (with the fixed bug) inside the zip file.
Installation instructions can be found on the plugin's support page.

  • Registered: 2015-07-25
  • Posts: 3

Re: Juicebox-pro and Lightroom

hello Steven,
thanks for your answer, but i have already deleted the purchase email.
Nobody told me that I should not delete the email.
What can I do to get the current version?
I have paid it and thats what i can prove in doubt.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Juicebox-pro and Lightroom

No problem. If you no longer have the 'juicebox_pro_1.4.4.zip' file or your purchase email (with the download link), just fill in this Download Link Request Form to the best of your ability and we'll send you a new link.

Keep the link for future use as it will allow you to download new versions of Juicebox-Pro when they are released. Upgrades are free within the same major version number and the download link will always point towards the latest version rather than the version you purchased. Full details can be found on the Upgrading Juicebox support page.