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Juicebox Support Forum → Juicebox-Pro Support → Must add images one at a time, and maxing out at 14?
I've been using JB Pro for years. Suddenly today, to create a new gallery, it's only allowing me to add images by dragging them one at a time, and it won't add more than 14 images.
Windows 8.1
Juicebox Pro version 1.4.0
Anyone else had this occur/solved this?
First of all, please try upgrading JuiceboxBuilder-Pro to the latest version (v1.4.3) to ensure that any bugs which were present in previous versions but which have since been fixed are not contributing to your problem.
Instructions for downloading the latest version and for upgrading JuiceboxBuilder-Pro can be found here.
If you are trying to add many images at once, Adobe AIR may not be able to allocate enough memory for the task at hand. Even if your computer has plenty of free RAM, Adobe AIR applications are limited to around 1GB of memory allocation.
If the images you are currently trying to add to your project are much larger than images you have used in the past, then this might be a possible cause for your problem. This might account for not being able to add large batches of images at once but would not explain the maximum of 14 images. This sounds more like JuiceboxBuilder-Pro might be trying to process a corrupt image and then just gets stuck. Maybe there is a corrupt image somewhere within your batch of images. Try adding the images in a different order to see if JuiceboxBuilder-Pro always gets stuck on the same image.
Also, try installing and using JuiceboxBuilder-Lite (which comes with Juicebox-Lite) to see if the problem happens with both the Lite and Pro applications. JuiceboxBuilder-Lite and JuiceboxBuilder-Pro can be installed and run side by side on the same computer without any issues. Juicebox-Lite can be downloaded from the link on this web page.
Maybe something has happened to your JuiceboxBuilder-Pro installation which is causing the problem and a clean install might help. If all is well with JuiceboxBuilder-Lite but the problem continues with JuiceboxBuilder-Pro, then you might like to try re-installing JuiceboxBuilder-Pro from scratch.
(1) Uninstall JuiceboxBuilder-Pro.
Mac: Delete the 'JuiceboxBuilder-Pro' file from the Applications folder and empty your Trash.
Windows: Use the uninstaller in the 'Control Panel -> Programs -> Uninstall a program...' list.
(2) After uninstalling JuiceboxBuilder-Pro, please check that there are no files are left behind by manually deleting the following folders from your hard drive (if they exist):
Mac: /Users/your_username/Library/Application Support/Adobe/AIR/ELS/JuiceboxBuilder-Pro
Windows: C:\Program Files (x86)\JuiceboxBuilder-Pro
Windows: C:\Users\your_username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Pro
Windows: C:\Users\your_username\AppData\Roaming\JuiceboxBuilder-Pro
Windows: C:\Users\your_username\My Documents\JuiceboxBuilder-Pro
You may need to show hidden files to find some of the above locations in Windows Explorer: http://windows.microsoft.com/en-gb/wind … dden-files
(3) Next, search your hard drive for the term 'JuiceboxBuilder-Pro' and delete any and all entries found (to be absolutely sure that nothing remains).
(4) Reinstall JuiceboxBuilder-Pro following the instructions here.
If you continue to experience difficulties, then it might help if I could see the problem for myself. If you like, please zip your images, upload the zip file somewhere and provide a download link so that I can try to replicate the problem myself and hopefully help further.
Also, please let me know exactly what happens when you say "it's only allowing me to add images by dragging them one at a time". Do you see any error messages on screen? If so, what do they say?
@Steven Thanks for your response. My download link has expired, so I've filled out the new link request form and I'm waiting for that to hit my inbox.
In the meantime, to update and answer a few questions:
- The gallery I was trying to create was 28 images, 8.84 MB total of all images (images range between 200-700 KB each).
- I have Juicebox-Pro installed on my desktop and laptop, and both machines were having the same issue.
- I downloaded Juicebox-Lite from the link you provided, and it loaded all images normally, via drag and drop and Browse methods
What's happening when I try to load images on my current installation of Pro:
- I click New Gallery
- I Shift-select my set of .jpg images in Windows explorer, and drag them to the "Drop Images Here" box
- The "+Copy" message comes up on my cursor over the box
- I release the mouse button to drop the images
- Nothing. No message comes up, no images load, nothing changes.
- I tried using the "Browse" option to load images, with the same result.
Solution?
- While writing this I decided to try adding the images one and a time and in smaller groups. I found that 2 of the 28 images would not load. I believe you nailed it with the idea that a corrupted image was hanging it up. Without those two images, I can load the other 26 in a group, as normal. Interestingly, as noted above, the current version of Juicebox-Lite loaded/processed those 2 corrupted images just fine.
I ran into the same issue again this evening with a new set of images, with the 1.4.0 install. Yesterday and today are my first two days using Lightroom CC instead of Lightroom 5.7, and I'm wondering if the CC version is exporting corruptions in the .jpg files. I installed the 1.4.3.2 Juicebox Pro version, and it loaded up all of the images as expected. Thanks!
- I have Juicebox-Pro installed on my desktop and laptop, and both machines were having the same issue.
- I downloaded Juicebox-Lite from the link you provided, and it loaded all images normally, via drag and drop and Browse methods
It certainly sounds like the problem was with the version of JuiceboxBuilder-Pro which you have installed on both your computers (v1.4.0). I think the problem you were experiencing might have been caused by the following bug (in relation to the issue raised in this Adobe forum thread) which was fixed in JuiceboxBuilder v1.4.1 (both Lite and Pro).
FIXED - Image import failing for bad EXIF data [JuiceboxBuilder]
Please see the Version History for a full list of changes between versions.
Hopefully, all will be well now that you have JuiceboxBuilder-Pro v1.4.3 installed.
Juicebox Support Forum → Juicebox-Pro Support → Must add images one at a time, and maxing out at 14?
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