• Registered: 2015-03-16
  • Posts: 3

Topic: Installing JB-Lite

After installing Adobe Air, following the instructions for installation for Windows several times (installer on desktop, on hard drive and on USB-stick) and re-downloading tree times, I still get the message "installer file might be damaged". Pls help.

  • Registered: 2012-04-24
  • Posts: 5,906

Re: Installing JB-Lite

I am sorry to hear that you are having difficulties installing JuiceboxBuilder-Lite.
Under normal circumstances, all that should be necessary to install JuiceboxBuilder-Lite is to ensure that you have Adobe AIR installed and then double-click the 'JuiceboxBuilder-Lite.air' file.

If you were able to extract the Juicebox-Lite zip package successfully without any error messages, then it is unlikely that the 'JuiceboxBuilder-Lite.air' installation file is actually damaged or corrupt.
However, if you would like to check the integrity of your 'JuiceboxBuilder-Lite.air' (v1.4.3.2) file, then it should have the following properties:
Filesize: 1,376,245 bytes
MD5 hash: 1015798482f200693a23edb0d3c80bbd
SHA1 hash: b980edd071f086071dc860fdbce4ac687d8660b0
You can check the MD5 and SHA1 hashes of files with a free program such as HashCalc.

Please try the following. Make sure that you using an Administrator User Account and then:

  • Uninstall Adobe AIR.

  • Make sure that no remnants of any failed JuiceboxBuilder-Lite install are still present on your system by searching your hard drive for the term 'JuiceboxBuilder' and manually deleting everything found.

  • Download the latest version of Adobe AIR from here: http://get.adobe.com/air/

  • Install Adobe AIR by right-clicking the 'AdobeAIRInstaller.exe' file and selecting 'Run as administrator'.

  • Now try reinstalling only JuiceboxBuilder-Lite, allowing the application to install to the default location.

If you continue to experience problems, then there is a fairly comprehensive list of things to check/try (such as temporarily deactivating your anti-virus program in case this is somehow interfering with the JuiceboxBuilder-Lite installation process) in this forum thread.

Hopefully one of the suggestions above (or in the forum thread) will help.

  • Registered: 2015-03-16
  • Posts: 3

Re: Installing JB-Lite

Thank you for your reply.
Unfortunately, I have done everything as you told me to do, checked the hashes, re-installed Adobe Air, re-downloaded JB Lite, but I get the same message about corrupted file.
What now?
Rgds

  • Registered: 2012-04-24
  • Posts: 5,906

Re: Installing JB-Lite

Out of interest, what version of Windows are you using?
Is there anything out of the ordinary about your setup?
Do you use multiple hard drives? If you do, then try to ensure that both Adobe AIR and JuiceboxBuilder-Lite are installed on the same drive (the drive containing your operating system).
Also, try creating a fresh Admin User Account and try installing JuiceboxBuilder-Pro under the new account, just in case there is something wrong with your current user profile which is contributing to your problem.

  • Registered: 2015-03-16
  • Posts: 3

Re: Installing JB-Lite

Win 7 - nothing out of the ordinary. One hard drive C: on which everything installed.

  • Registered: 2012-04-24
  • Posts: 5,906

Re: Installing JB-Lite

Try installing another AIR application from a different source/author to see if this installs correctly or fails.
There are some sample AIR applications on this Adobe page: http://www.adobe.com/devnet/air/samples_javascript.html
This should tell us if there is an underlying problem with Adobe AIR on your system or if the problem is isolated to JuiceboxBuilder-Lite on your system.
If you are unable to install any AIR applications, then perhaps searching through and posting in the Adobe AIR forum might prove useful: https://forums.adobe.com/community/air

If you can install other AIR applications but JuiceboxBuilder-Lite fails to install, then please double-check that all JuiceboxBuilder-Lite files (from any failed installs) have been deleted from your system before reattempting the installation.
Make sure that none of the following folders exist:

  • C:\Program Files (x86)\JuiceboxBuilder-Lite

  • C:\Users\Username\AppData\Roaming\Adobe\AIR\ELS\JuiceboxBuilder-Lite

  • C:\Users\Username\AppData\Roaming\JuiceboxBuilder-Lite

  • C:\Users\Username\Documents\JuiceboxBuilder-Lite

You may need to show hidden files to find some of the above locations in Windows Explorer.
Then, search your hard drive for the term 'JuiceboxBuilder' and delete any and all entries found.

Adobe released AIR v17.0 on 12 March 2015 so you might like to try updating AIR (if you have not already done so) to see if this makes a difference.

Also, have you tried creating a new User Account and installing JuiceboxBuilder-Pro under the new account to see if this works?