• Registered: 2015-03-13
  • Posts: 1

Topic: Thumbnails not loading larger images with Juicebox WP Plugin

The portfolio page on one of our websites displays every thumbnail correctly, but where you click the link to enlarge there is only a white box with the loading icon.

This is set up using flickr - all of the flickr images are there and this has worked for about 2 years before this issue, which has only occurred in the last few days

Have there been any updates or changes that could have caused this?

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Thumbnails not loading larger images with Juicebox WP Plugin

Please make sure that you are using the latest version of Juicebox (v1.4.3.2).
Flickr made a change to their API to be more secure and we updated Juicebox to handle this change in v1.4.2.
Please see this Juicebox blog entry for further information.

If you are already using the latest version of Juicebox, then the issue might be caused by a temporary glitch with Flickr's web servers or a problem with your internet connection. Either might be preventing your browser from being able to download the images in a timely manner resulting in blank spaces where images should be.

Please post the URL to your gallery's web page so that I can take a look at the problem and investigate further.
I will report back with my findings.