• Registered: 2015-02-06
  • Posts: 8

Topic: Trying to resolve server errors

Since installing juicebox we are getting a lot of intermittent Server errors on our web site.

I have contacted GoDaddy and they say it is due to a program running CGI.  Since we have wordpress, my assumption is that it must be a plug in.

The only plugins we've installed since the issue began were yours and a couple of plugins that stored and pulled images from Amazon.  The other day I deactivated all the amazon plugins and we're still getting errors. We are now pulling the images from flickr.  We have a significant number of slideshows because this is a realtor site and we require two slideshows per listing (one branded and one non-branded).

The web site is http://www.theheinrichteam.com. They have purchased pro.

Here is a sample of the error messages - any insight/help would be appreciated:

[Tue Feb 17 19:03:58 2015] [9497277] [core:error] [client 142.54.183.130:57623] End of script output before headers: wp-comments-post.php, referer http://theheinrichteam.com/carmel-valle … y-morning/
[Tue Feb 17 19:38:53 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 144.76.64.115:58671] mod_fcgid: error reading data from FastCGI server
[Tue Feb 17 19:38:53 2015] [9497277] [core:error] [client 144.76.64.115:58671] End of script output before headers: index.php
[Tue Feb 17 22:33:37 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 72.67.7.142:59590] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/featured-homes/
[Tue Feb 17 22:33:37 2015] [9497277] [core:error] [client 72.67.7.142:59590] End of script output before headers: index.php, referer http://theheinrichteam.com/featured-homes/
[Tue Feb 17 23:06:07 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 162.200.145.253:52986] mod_fcgid: error reading data from FastCGI server, referer http://www.zillow.com/homes/for_sale/pm … /?view=map
[Tue Feb 17 23:06:07 2015] [9497277] [core:error] [client 162.200.145.253:52986] End of script output before headers: index.php, referer http://www.zillow.com/homes/for_sale/pm … /?view=map
[Tue Feb 17 23:49:35 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 162.200.145.253:46297] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/wp-content/t … ?ver=2.1.2
[Tue Feb 17 23:49:35 2015] [9497277] [core:error] [client 162.200.145.253:46297] End of script output before headers: index.php, referer http://theheinrichteam.com/wp-content/t … ?ver=2.1.2
[Tue Feb 17 23:49:35 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 162.200.145.253:46303] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/listings/464 … -ca-93920/
[Tue Feb 17 23:49:35 2015] [9497277] [core:error] [client 162.200.145.253:46303] End of script output before headers: config.php, referer http://theheinrichteam.com/listings/464 … -ca-93920/
[Wed Feb 18 01:49:01 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 27.150.208.206:52903] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/monterey-cyp … rest-tree/
[Wed Feb 18 01:49:01 2015] [9497277] [core:error] [client 27.150.208.206:52903] End of script output before headers: wp-comments-post.php, referer http://theheinrichteam.com/monterey-cyp … rest-tree/
[Wed Feb 18 09:46:07 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 71.198.159.29:59307] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/
[Wed Feb 18 09:46:07 2015] [9497277] [core:error] [client 71.198.159.29:59307] End of script output before headers: index.php, referer http://theheinrichteam.com/
[Wed Feb 18 10:29:24 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 27.150.208.206:54730] mod_fcgid: error reading data from FastCGI server
[Wed Feb 18 10:29:24 2015] [9497277] [core:error] [client 27.150.208.206:54730] End of script output before headers: index.php
[Wed Feb 18 13:04:26 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:53811] mod_fcgid: error reading data from FastCGI server
[Wed Feb 18 13:04:26 2015] [9497277] [core:error] [client 96.253.113.253:53811] End of script output before headers: index.php
[Wed Feb 18 13:12:58 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:54227] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/wp-content/t … ?ver=2.1.2
[Wed Feb 18 13:12:58 2015] [9497277] [core:error] [client 96.253.113.253:54227] End of script output before headers: index.php, referer http://theheinrichteam.com/wp-content/t … ?ver=2.1.2
[Wed Feb 18 13:13:59 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:54288] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/listings/265 … 43254538e1
[Wed Feb 18 13:13:59 2015] [9497277] [core:error] [client 96.253.113.253:54288] End of script output before headers: config.php, referer http://theheinrichteam.com/listings/265 … 43254538e1
[Wed Feb 18 13:16:05 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:54473] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/big-sur-home … k-ranches/
[Wed Feb 18 13:16:05 2015] [9497277] [core:error] [client 96.253.113.253:54473] End of script output before headers: index.php, referer http://theheinrichteam.com/big-sur-home … k-ranches/
[Wed Feb 18 13:16:06 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:54468] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/big-sur-home … k-ranches/
[Wed Feb 18 13:16:06 2015] [9497277] [core:error] [client 96.253.113.253:54468] End of script output before headers: index.php, referer http://theheinrichteam.com/big-sur-home … k-ranches/
[Wed Feb 18 13:16:14 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:54497] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/latest-listi … -ridge-rd/
[Wed Feb 18 13:16:14 2015] [9497277] [core:error] [client 96.253.113.253:54497] End of script output before headers: index.php, referer http://theheinrichteam.com/latest-listi … -ridge-rd/
[Wed Feb 18 13:16:14 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:54470] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/latest-listi … -ridge-rd/
[Wed Feb 18 13:16:14 2015] [9497277] [core:error] [client 96.253.113.253:54470] End of script output before headers: index.php, referer http://theheinrichteam.com/latest-listi … -ridge-rd/
[Wed Feb 18 13:16:16 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:54495] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/latest-listi … -ridge-rd/
[Wed Feb 18 13:16:16 2015] [9497277] [core:error] [client 96.253.113.253:54495] End of script output before headers: index.php, referer http://theheinrichteam.com/latest-listi … -ridge-rd/
[Wed Feb 18 13:20:30 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 216.99.150.28:1556] mod_fcgid: error reading data from FastCGI server
[Wed Feb 18 13:20:30 2015] [9497277] [core:error] [client 216.99.150.28:1556] End of script output before headers: index.php
[Wed Feb 18 13:20:38 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 216.99.150.28:3358] mod_fcgid: error reading data from FastCGI server
[Wed Feb 18 13:20:38 2015] [9497277] [core:error] [client 216.99.150.28:3358] End of script output before headers: index.php
[Wed Feb 18 13:29:14 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:54984] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/listings/4-s … 3b809897ab
[Wed Feb 18 13:29:14 2015] [9497277] [core:error] [client 96.253.113.253:54984] End of script output before headers: config.php, referer http://theheinrichteam.com/listings/4-s … 3b809897ab
[Wed Feb 18 13:57:30 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 46.118.125.173:53541] mod_fcgid: error reading data from FastCGI server
[Wed Feb 18 13:57:30 2015] [9497277] [core:error] [client 46.118.125.173:53541] End of script output before headers: index.php
[Wed Feb 18 13:59:50 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:56063] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/wp-content/p … 8b762&
[Wed Feb 18 13:59:50 2015] [9497277] [core:error] [client 96.253.113.253:56063] End of script output before headers: index.php, referer http://theheinrichteam.com/wp-content/p … 8b762&
[Wed Feb 18 14:19:02 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:56725] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/listings/107 … -ca-93940/
[Wed Feb 18 14:19:02 2015] [9497277] [core:error] [client 96.253.113.253:56725] End of script output before headers: config.php, referer http://theheinrichteam.com/listings/107 … -ca-93940/
[Wed Feb 18 14:25:39 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 27.153.231.85:59413] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/recreation-in-big-sur/
[Wed Feb 18 14:25:39 2015] [9497277] [core:error] [client 27.153.231.85:59413] End of script output before headers: wp-comments-post.php, referer http://theheinrichteam.com/recreation-in-big-sur/
[Wed Feb 18 14:25:42 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:56963] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/wp-content/t … ?ver=2.1.2
[Wed Feb 18 14:25:42 2015] [9497277] [core:error] [client 96.253.113.253:56963] End of script output before headers: index.php, referer http://theheinrichteam.com/wp-content/t … ?ver=2.1.2
[Wed Feb 18 14:29:57 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:57157] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/wp-content/t … ?ver=2.1.2
[Wed Feb 18 14:29:57 2015] [9497277] [core:error] [client 96.253.113.253:57157] End of script output before headers: index.php, referer http://theheinrichteam.com/wp-content/t … ?ver=2.1.2
[Wed Feb 18 14:31:57 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:57282] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/wp-admin/adm … ery-edited
[Wed Feb 18 14:31:57 2015] [9497277] [core:error] [client 96.253.113.253:57282] End of script output before headers: index.php, referer http://theheinrichteam.com/wp-admin/adm … ery-edited
[Wed Feb 18 14:33:10 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:57345] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/listings/468 … -ca-93920/
[Wed Feb 18 14:33:10 2015] [9497277] [core:error] [client 96.253.113.253:57345] End of script output before headers: config.php, referer http://theheinrichteam.com/listings/468 … -ca-93920/
[Wed Feb 18 14:35:36 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:57445] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/wp-content/t … ?ver=2.1.2
[Wed Feb 18 14:35:36 2015] [9497277] [core:error] [client 96.253.113.253:57445] End of script output before headers: index.php, referer http://theheinrichteam.com/wp-content/t … ?ver=2.1.2
[Wed Feb 18 14:44:17 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:57863] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/listings/aur … a-93923-3/
[Wed Feb 18 14:44:17 2015] [9497277] [core:error] [client 96.253.113.253:57863] End of script output before headers: config.php, referer http://theheinrichteam.com/listings/aur … a-93923-3/
[Wed Feb 18 14:50:50 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:58219] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/wp-content/t … ?ver=2.1.2
[Wed Feb 18 14:50:50 2015] [9497277] [core:error] [client 96.253.113.253:58219] End of script output before headers: index.php, referer http://theheinrichteam.com/wp-content/t … ?ver=2.1.2
[Wed Feb 18 14:54:54 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:58411] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/wp-admin/adm … ery-edited
[Wed Feb 18 14:54:54 2015] [9497277] [core:error] [client 96.253.113.253:58411] End of script output before headers: index.php, referer http://theheinrichteam.com/wp-admin/adm … ery-edited
[Wed Feb 18 14:56:52 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 96.253.113.253:58513] mod_fcgid: error reading data from FastCGI server, referer http://theheinrichteam.com/wp-content/t … ?ver=2.1.2
[Wed Feb 18 14:56:52 2015] [9497277] [core:error] [client 96.253.113.253:58513] End of script output before headers: index.php, referer http://theheinrichteam.com/wp-content/t … ?ver=2.1.2
[Wed Feb 18 14:59:47 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 71.198.159.29:62500] mod_fcgid: error reading data from FastCGI server
[Wed Feb 18 14:59:47 2015] [9497277] [core:error] [client 71.198.159.29:62500] End of script output before headers: index.php

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Trying to resolve server errors

A lot of these warnings and errors do not seem to be related to WP-Juicebox, for example:

[Tue Feb 17 19:03:58 2015] [9497277] [core:error] [client 142.54.183.130:57623] End of script output before headers: wp-comments-post.php, referer http://theheinrichteam.com/carmel-valle … y-morning/

The error above refers to the 'wp-comments-post.php' file (not part of WP-Juicebox).

[Tue Feb 17 23:06:07 2015] [9497277] [fcgid:warn] (104)Connection reset by peer: [client 162.200.145.253:52986] mod_fcgid: error reading data from FastCGI server, referer http://www.zillow.com/homes/for_sale/pm … /?view=map

The warning above (a CGI warning) seems to be related to your mapping functionality.

It looks like there are too many different warnings and errors for them all to be caused by a single plugin.

Have you tried temporarily deactivating WP-Juicebox to see if the warnings and errors continue?
Also, have you upgraded your WordPress installation recently? If not, then you might like to try upgrading to the current version (v4.1.1) to see if this helps.

  • Registered: 2015-02-06
  • Posts: 8

Re: Trying to resolve server errors

Thanks.  I have not deactivated juicebox.  I hesitate to do so because it's the main feature of the listings and I cannot access error reports for 24 hours once I do.  I can't leave the listings without images for that long.  The fact that the errors happen on pages that don't have mapping or juicebox has me stumped.  There doesn't appear to be any rhyme or reason. 

Can you confirm whether CGI is used with Juicebox?

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Trying to resolve server errors

WP-Juicebox uses standard PHP and custom WordPress methods and does not use any specific CGI scripts (which might ordinarily be stored in a 'cgi-bin' directory) as defined by GoDaddy here.
It looks like either a problem with the core WordPress installation or a server (or PHP configuration) problem, which GoDaddy might be able to look into further for you.

  • Registered: 2015-02-06
  • Posts: 8

Re: Trying to resolve server errors

GoDaddy has been useless.  They tell me to research the fix but the fixes all make recommendations to adjust apache or perl files which I have no access to on godaddy shared servers.  Support just keeps pointing back to the plugins.  Thanks very much for your help.

  • Registered: 2012-04-24
  • Posts: 5,924

Re: Trying to resolve server errors

I'm pretty sure the warnings and errors are not being caused by WP-Juicebox.
It looks like WP-Juicebox is just being caught up in the mix.

Maybe you could create a couple of new WordPress installations on your web server alongside your existing one but essentially just for testing purposes (with addresses that no-one would know about).
You could install and activate WP-Juicebox in only one and keep the other as a control.
Try creating a few galleries (in the installation that you have installed WP-Juicebox into) and tests posts (in both) and check your web server error log after a while of testing and using both new installations.
If you see no errors at all relating to either of the two new WordPress installations, then the problem is likely to be due to your original WordPress installation.
If you see errors relating to both new WordPress installations, then the problem is likely to be due to your web server.
If you see errors relating to only the new WordPress installation that you have installed WP-Juicebox into, then the problem is likely to be due to WP-Juicebox (although I think that this is very unlikely).
I realise that this will require a bit of work and your new WordPress installations will not get any traffic other than your own testing (which will result in less warnings and errors in the log) but it might help to track down the cause of the problem.

Since installing juicebox we are getting a lot of intermittent Server errors on our web site.

I think the clue here is the word 'intermittent'. The code on your web site does not change and should give consistent results. If there is any inconsistency, then it could certainly be due to server problems.

  • Registered: 2015-02-06
  • Posts: 8

Re: Trying to resolve server errors

I appreciate your time and thoughts.  Great idea.  I'm considering testing out another host, which might be less work.  I'll suggest this to the client as well.  Thanks.  Have a great weekend.