• Registered: 2014-08-22
  • Posts: 5

Topic: White Screen on iphone 5s [SOLVED]

Hi I am getting reports from my client that the juicebox gallery on her site is not loading on some iphone 5s models.

The website is www.leroylondon.com

She says it's just going to a blank white screen instead of loading the gallery.

Does anyone know any solution to this problem?  I have already uploaded the correct .htaccess file as was suggested in another thread..

Thanks,
Mike

  • Registered: 2012-04-24
  • Posts: 5,924

Re: White Screen on iphone 5s [SOLVED]

The two most likely causes of a completely blank screen where the gallery should be on a mobile device (where the gallery displays OK in desktop browsers) are either:
(1) Viewing the web page over a 3G connection rather than wi-fi.
... or:
(2) JavaScript being disabled in the browser.

If a 3G connection is being used, please see this FAQ:
Why can't I view my gallery on a 3G mobile connection?
If you have already implemented this solution (and it sounds like you may have done), please double-check your .htaccess file as the solution should work fine.

  • Registered: 2014-08-22
  • Posts: 5

Re: White Screen on iphone 5s [SOLVED]

thanks Steven will give that a go

  • Registered: 2014-08-22
  • Posts: 5

Re: White Screen on iphone 5s [SOLVED]

Hi Steven,
This white screen bug still seems to be occurring according to my client.  It happens on 3G and 4G (with javascript turned on) on:

iPhone 5s- 8.1.1
iPhone 6- 8.1.1
iPhone 6 8.1.1
IPad older version

There is currently no htaccess file for the site.  Is that something that could fix the problem?

Thanks

  • Registered: 2012-04-24
  • Posts: 5,924

Re: White Screen on iphone 5s [SOLVED]

There is currently no htaccess file for the site.  Is that something that could fix the problem?

Yes. As long as you use an Apache web server, then create a .htaccess file in your web space's root directory with the code from the FAQ and this should solve your problem. If you use an IIS web server, then please see the link in the FAQ for details on how to set the Cache-Control header to 'no-transform'.

  • Registered: 2014-08-22
  • Posts: 5

Re: White Screen on iphone 5s [SOLVED]

Thanks that htaccess fix worked!